Intercept X Endpoint Reviews

We upgraded the EDR and so far it's doing good. It patches the things that we weren't able to patch in previous antivirus hardships.

The solution has very useful response modules where we can get the recommendation on what needs to be done every day around detection.

The patches on offer are very helpful.

It's pretty good at protecting us as an anti-virus.

We've had difficulty with uninstalling the solution. When we try to uninstall an old version of the basic Sophos Antivirus, it doesn't seem to uninstall completely. Due to this issue, when we installed Intercept X, we had installation conflicts. The company needs to figure out a way to make installing their old products easier and more complete.

We bought this solution in the middle of last year. It hasn't been an extremely long amount of time.

The only issue we had with Sophos during installation was a problem around removing old versions of Sophos products from machines so that we could properly install Intercept X. There seemed to be some residual aspects of the older version, and that affected our ability to install the newer version. It was quite a headache for us.

We've been looking at Symantec and have been looking for information to compare it to Sophos. We're trying to decide which of these we'd use as the standard solution.

We're just a customer and end-user. We don't have a special business relationship with Sophos.

Overall, I would rate the solution at a nine out of ten. We've had a very positive experience so far.

Aside from issues with overwriting old Sophos versions, it's been a pretty solid product.

We use the solution and we are also reseller of it. We offer it to our clients as well.

We primarily use the solution for security in order to protect our users and our endpoints.

The simplicity of the product is very good. I'm not a very technical person, therefore, the ease of use is very much appreciated.

Integrations are pretty easy to handle. That's very helpful to us.

The pricing is fair. It's not too costly for our small organization.

I can't think of any features that are lacking.

The solution needs to ensure it is keeping up with the latest malware defenses and security advancements.

It could be a bit easier to implement. 

I've been using the solution for a couple of years at this point. It's been a while.

The stability of the solution of pretty good. We've never had issues with instability. It's reliable. There aren't bugs or glitches. It doesn't crash or freeze.

The solution can scale. If a company needs to expand it out, it can do so with ease.

We are a relatively small organization. Therefore, we don't have too many people using the solution. There are 20 of us, give or take.

I've never used technical support. I can't speak to their level of knowledge or how quickly they respond.

The initial setup has a moderate amount of difficulty. It's not too hard or too easy. 

I'm not sure how long deployment generally takes, however.

The solution isn't too expensive. We're pretty happy with the pricing.

We are a small company and we don't use enterprise-class solutions. Our customers are mainly mid-size companies. I am a reseller. However, I do use this solution within our organization.

We're using the latest version of the solution. I'm not sure of the exact version number at this time.

I'd recommend the solution to other organizations. We've been happy with it so far. 

Overall, I would rate the solution at a nine out of ten.

We primarily use the solution as endpoint protection as well as for endpoint detection and response. It's like an EDR. It's basically used to prevent ransomware.

I would say that it's difficult to really say how it's improved our organization. We had never actually been hit by a ransomware attack prior to installing Sophos and never had Sophos tell us that we're experiencing one. That said, it's very important to be protected. Getting attacked would be a disaster.

We were looking for something that could sense ransomware attempts, to encrypt files, and cut off and reverse attacks as well as alert us to issues. That's what the Intercept X is designed to do. It's very good at security and protection. It offers very good reports.

The initial setup is simple.

The biggest feature that's on the server version that we're using, the EDR, is the ability to push data on threats that it's seeing over to another management platform, like a managed detection response service. It's nice that it's possible to do this and we don't have to pay so much attention to the alerts. They can for us.

It's a challenge to do system maintenance work on a notebook. You always have to disable Sophos first. Otherwise, it thinks you're a virus. It would be ideal if there was some sort of setting where you could warn the system it's just you in there doing routine maintenance.

I've used the solution over the last couple of years. However, I haven't used the product too heavily.

The stability is relatively good. We've had a few false alarms, however, there's nothing major that's happened so far. It seems free of bugs and glitches. It doesn't crash or freeze. It's good.

I haven't personally tried to scale anything. It's probably pretty scalable because you don't have an appliance. Appliances have limitations as they have a set size or capacity. It is a cloud-based console, therefore it can probably scale pretty well.

We have 80 people in our organization and everybody uses the product.

I'd rate technical support pretty high. I'd give them an eight out of ten. They're helpful. They are knowledgeable and responsive. We've been satisfied with the level of attention we get when we need them.

We didn't have anything previously for anti-ransomware. We just had the Kaspersky antivirus. However, it wasn't able to detect ransomware specifically. Therefore, we put Sophos Intercept X on to do that.

We've found the initial setup is pretty straightforward. It's not overly complex. We didn't have trouble setting everything up.

We're using the latest version of the solution.

We've got Sophos Intercept X on the notebook computers along with Kaspersky and then on the servers it's only Sophos EDR, which has both antivirus and Intercept X. All are bundled together.

The console's on the cloud and that's just installed on the clients, however, they all communicate with a self-hosted JIRA cloud console.

I'd advise those considering the solution to probably just go with the antivirus portion as well. That way, you've got it all under one console. We're juggling two consoles, Kaspersky and Sophos. It would be easier if everything was under one.

ON a scale from one to ten, I'd rate this product at a nine. We've been very happy with it.

We primarily use the solution in order to check the correct flow of the workstations.

We have the complete solution. We try to see if we have any malware, ransomware, in our workstations, and detect and respond. It's very good at detection. 

The solution has very good usability.

So far, it's working quite well for us and we've been very happy with it.

We don't often need support, however, when we do, they've been quite helpful.

If you have good hardware and a good memory, you won't have a problem with this solution's performance at all.

The solution is pretty complete and works well for our organization. I can't recall not having any specific feature on hand.

The initial setup can be difficult if you don't come in with at least some knowledge about the product.

The solution can run slower on older computers. When you do a scan, you need to configure the scan to run in the time not when your traffic is high. The performance can be affected if the traffic is high and you are trying to scan. This isn't really the solution's fault. It may be an issue with the robustness of the machine

I've been using the solution for around two years now. It hasn't been too long.

The stability is very good. We have no complaints in this area. It doesn't crash or freeze. It's not buggy. It's reliable.

Personally, I have not tried to scale the solution, and therefore can't speak to the scalability itself. For our organization and its size, it works well. We have approximately 100 people in the company. 

We've used technical support in the past. I've found them to be very good. We're quite happy with their level of service, even if we very rarely need to call on them. I'd give them very high marks - maybe 9.5 out of ten for the level of support they provide.

The initial setup can be challenging for those that come in blind with no prior knowledge of the solution. That said, we're pretty knowledgable, so we went in knowing the product and therefore we didn't really have trouble in that sense.

You need to make the deployment, and you need to put the agent in the workstation. That is the most difficult part of the solution. If the company is not centralized, the deployment of the solution is hard. That can be true for any product, actually. However, if you have some solution, for example, to make the deployment of different software for you, you can make the deployment easier. That way, you can centralize the configuration, and set the configuration for the complex platform. 

For us, it took two weeks to a month to deploy the solution with the assistance of a software platform. However, that can vary according to the company and its size and environment.

We're partners with Sophos.

I'm not sure which version of the solution I'm using.

When implementing Sophos Intercept, other organizations need to know that the deployment can be a bit difficult. It's a good solution with a challenging implementation. YOu really need to centralize your deployment. If you have a solution that can help ease the deployment process, it's worth it.

Overall, we are very happy with it. I'd rate it at a ten out of ten.

We use it mostly for software protection. 

It's quite simple to use and user friendly.

The EDR could be improved, and perhaps the User Interface. EDR machine learning could be included.

We have been using Sophos Intercept X for about two years. It is the latest cloud version. We have about 200 people using it, daily. We are a Sophos customer.

It is a stable product.

It is reasonable scalable. So, somewhere in the middle in terms of scalability.

We have not needed to use support so far.

We have been using Sophos since day one.

The setup was simple. It took us about one day to set up and configure the software.

The setup was done internally. We also perform maintenance internally.

The pricing is average for software like this, but you can purchase additional services if you wish.

In the future, we may evaluate SentinelOne.

I would recommend this to other users, and I would give the product 7 out of 10.

This product is primarily used for endpoint security.

The most valuable feature is the threat detection capability.

This solution is easy to configure.

The endpoint detection and response (EDR) technology has room for improvement because the information that it gives us to resolve our problems is poor nowadays. It's not sufficient.

I would like to see remote desktop support. For example, if you have a problem with your device, maybe the support team can log in and help to fix the problem using a remote connection.

I have been using Sophos Intercept X for the past year and a half, and have just renewed my subscription for another year.

Stability-wise, Sophos Intercept X is good. I have not experienced any bugs or problems with it.

The scalability is very good. We have 130 users.

I would rate the technical support and ten out of ten. They are perfect.

The initial setup is easy.

I deployed this product myself and the process took about two months.

My advice for anybody who is looking into implementing this product is that it is easy to implement, quick to deploy, and has a lot of tools to detect malicious behavior. I can recommend it to others.

I would rate this solution a ten out of ten.

This security solution covers most of the critical problems such as ransomware.

The most valuable features are ease of use and the GUI. The interface is very subjective. Personally, I am fine with it. However, some people don't like it. Generally speaking, I would say that it is easy to use.

They have a free version that is installed on mobile phones, which is very good.

The integration with my AP works well.

The price of this product should be reduced because it is a little high.

We would like to deploy across a variety of machines simultaneously through the network.

We have been using Sophos Intercept X for the past month.

So far, I haven't seen any bugs in this product, so the stability is good.

Scalability-wise, Sophos Intercept X is good. We have close to 100 users, who are mostly salespeople.

We have not engaged with technical support.

The initial setup is straightforward and not complicated. Deployment-wise, this solution is okay. It is easy to get the agents up.

One problem is that we want to know if there is a way to deploy the agent without going to every machine if I am upgrading from another product. Locally, I have to go machine by machine to complete the installation.

We deployed by ourselves.

My advice for anybody who is considering this product is that if you want ease of use for a good price, and something that addresses most of the endpoint protection needs, then this is the best solution to implement.

Generally, I like this product compared to other endpoint solutions and I don't have many complaints. The vendor just has to keep it up or continue to improve. That said, it cannot stop every virus so it is not perfect.

I would rate this solution a nine out of ten.

Our primary use case is endpoint protection.

The most valuable features are the anti-ransomware engine, deep learning, web filtering, and the cloud manageability.

I would like to have a built-in firewall, rather than having to integrate one. Having both a personal firewall and an endpoint firewall would be an improvement. It does have firewall monitoring capability but it is integrated with the Windows firewall. Having their own endpoint firewall would be better.

We have been working with Sophos Intercept X for about two weeks.

With respect to stability, given that we have only been using it for a couple of weeks, it is too early to tell. That said, we have not experienced any issues so far.

Scalability has not been a problem.

I have not had any issues, yet, that necessitated contacting technical support.

Prior to Sophos, we were using a product by Symantec. The first difference is the deep learning or machine learning aspect. The second is the cloud administration capabilities. They both support cloud but the administration is better in Sophos.

The initial setup is straightforward.

I find the pricing to be a little bit expensive, although it is acceptable, for now.

The suitability of this product depends on the company and its environment, but for a company like us, I recommend Sophos. 

I would rate this solution a nine out of ten.