Jamf Connect Reviews

Primarily, we wanted to use it as a tool to enable multifactor authentication for our Mac users in both business entities. The goal was to integrate with identity providers such as Microsoft Azure, Okta, and another one that I'm currently blanking on. 

In addition to multifactor authentication, it also helps retain the credential set in the Jamf Connect tool once you're logged in. This eliminates the need to log in repeatedly across various web applications, as it integrates and sends the necessary messages to the identity provider (IDP). So it's both a user convenience and an enhanced security feature. 

Jamf Connect is a pretty simple and straightforward tool overall. It has basically two components. First, there's the component that manages the login window experience on macOS, and then there's the component that manages the experience after you log in, integrating with the sites and everything else.

The only real thing that I could say could use improvement is that sometimes there are minor bug issues here and there, which seems to be the case with many Jamf products. They constantly bring out new features and implement many things to support the community. 

However, sometimes they have regressions or bugs that resurface in later versions, which can be frustrating considering the professional-level software you are paying for. It seems like they should be more thorough in their code development and testing. So, overall, it's just a lack of consistent experience sometimes with some of their features. On the flip side, they do provide great support overall.

I have implemented Jamf Connect at two different business entities over three years. So I've been looking into it for about four years in total. I've been familiar with it over the last three years.

It is very stable. The only minor issue I have encountered is that sometimes when new users receive their machines, there is a slight timing issue where our custom wallpaper background image doesn't appear before the Jamf Connect login window. Instead, they briefly see the default macOS login screen. It's a small compliance concern since they didn't see the special image the very first time, but overall, it's not a significant problem.

I would rate the stability a ten out of ten.

Scalability-wise, on a scale from one to ten, I would rate it very high. It's a relatively small client running on your local computer that communicates with your IDP. If you're using an Active Directory solution in-house, it can sync up with that as well. So it's quite flexible in terms of compatibility.

In our organization, around 500 users use Jamf Connect.

The customer service and support are great. If we go back five or more years before they became a publicly traded company, Jamf had excellent support. However, since their big public offering two, three, or maybe four years ago, it feels like they have declined a bit. This is often the case with publicly traded companies, as their objective shifts from providing great products to maximizing shareholder value. So instead of a ten, I would give them an eight. They are still pretty good.

I would rate my experience with the initial setup a ten out of ten.

We were also implementing Jamf Pro and Jamf Connect for device deployment, specifically for zero-touch device deployment. This way, we can easily send the devices to new users and have them log in with their IDP credentials the first time. However, I encountered one issue, which was more due to my lack of knowledge. When I reached out to support, they couldn't provide a solution for me initially. But once I understood how to do it, the process worked smoothly. I was able to implement it repeatedly while experimenting with different settings to meet my organization's needs and get the job done, especially in the context of zero-touch enrollment, where things can be a bit tricky. It seems like the issue I faced was related to the zero-touch enrollment process and the pre-stage enrollment of pro users. It wasn't a problem with Jamf Connect itself.

In my mind, I was operating under the assumption of running Jamf Connect. I was authenticating to the same Identity Provider (IDP) but through the web view that's built into MacOS's setup process. So, I was wondering why it worked in that setup process but didn't work when I tried to authenticate directly through Jamf Connect. Instead, it redirected to the web view.

I have worked in on-prem organizations, including my current one. The previous organization I worked for used the public cloud. Basically, if you had a Pro DataPoint, you could walk around with a drive and plug it into multiple computers. However, that method is not very efficient in the modern era. It's more convenient to use other mobile device management solutions that work with macOS to deploy it. So it's not dependent on using Jamf's infrastructure, but it works better with their built-in app solution, making it more of a one-click job rather than having to perform multiple tasks yourself to set it up.

It's relatively inexpensive. However, there aren't many other players in this specific space offering what Jamf Connect does. There's an open-source product called NoMAD that was acquired by Jamf, which they rebranded and repackaged as Jamf Connect. Of course, free is great, but NoMAD only provided active directory integration and IDP integration. There are a few plugins available, like Microsoft's login plugin and Apple's deprecated login plugin from a few years ago, which essentially have similar functionality as the modern macOS.

All of those other options were free, but they didn't offer the same breadth of capabilities as Jamf Connect. Additionally, you would still need to pay for the other aspects of those provider services. For example, Microsoft bundled it with other services for users of Azure Office 365. So, up until a few months ago, the Microsoft product was technically in beta and not fully supported for production environments due to potential support limitations. However, it has now been released as a non-beta product, providing full support.

I'll give it a ten. It's a great product. I can't imagine how we could go back to life before we had it in our environment. It simplifies managing our devices, simplifies the user login experience, and improves the quality of service. Users don't have to log in to each and every website individually with their credentials.

Normally, I use it for login. As an example, I can log in to my Mac using Jamf Connect. Also, single sign on. 

We also integrate and complete implementation for new clients.

We have a test environment where we implement Jamf Connect for new clients as needed. I am primarily involved in the implementation side, so I don't have extensive experience with all the features.

The multifactor authentication process in Jamf Connect is a useful feature, primarily for security purposes. It adds an extra layer of security compared to just entering a password. Our company definitely values and requires multifactor authentication to protect data.

There is room for improvement in the pricing. It could be a little lower.

I have been using it for four to five years now. 

The stability is good. You just need to know some information to use it effectively. It's good for users.

We haven't received any complaints from clients regarding issues with it. So far, it has been good and stable, with no issues.

Jamf Connect's expandability, or its ability to work with other tools and services, is good. I would rate it a ten out of ten. 

I would recommend it for medium-sized companies.

It's not too bad, but there is a delay in response to queries. We don't get responses as quickly as we would like. Compared to other tools like Microsoft, Jamf's support could be improved.

Neutral

I can't compare Jamf Connect with any other product because it's specifically designed for Mac and integrates well with Jamf Pro. It's unique in that aspect.

The initial setup is very simple. I've done it many times. All the documentation is provided by Jamf, so anyone can do it. You just need to understand the background information on how it works.

If everything is clear from the client's end, like with Windows Server and Azure AD, it takes very little time. It's quickest when we have all the necessary information upfront.

Primarily, it's a product for macOS.

It's definitely on the higher side for clients. I would consider it a high price. If it were lower, it would be an improvement.

It is easy to integrate into any existing IT workflow.

I would give the tool itself a ten, but because of the support issues, I would rate it a nine out of ten.

We use the solution for Azure authentication. 

The tool supports different types of authentication. It also integrates seamlessly if you are using other Jamf products. 

We have faced issues with the product's configuration. If we use the tool with other business manager solutions, then there is the issue of naming conventions. The tool needs to be careful with newer updates so that it doesn't break any of the existing configurations. 

I have been using the product for two years. 

I would rate the product's stability a nine out of ten.

I would rate the product's scalability a nine out of ten. 

We contacted the tool's support regarding an issue with configuration and they were not able to trace the exact problem. 

The product's setup requires a lot of team coordination if your organization is big. We need to create applications in Azure AD and grant permissions so that the authentication process works seamlessly. The product's setup is straightforward and fast and depends on the documentation. The solution's deployment took around 10-15 days to complete. 

We pay 2 dollars per device monthly. For the plus version, you have to pay 4 dollars per month. I think the product will give discounts based on the number of users and devices. 

I would rate the solution a nine out of ten. 

I am using Jamf Connect majorly for password synchronization. The idea behind Jamf Connect is to synchronize passwords between user accounts residing in my directory. This use case helps us to receive fewer tickets from users.

Jamf Connect is very simple for us to use, and it is oriented towards productivity. We save time by eliminating a lot of tickets from end users. We also see more productivity from the IT department. Since the cases are reduced on the ticket side, they are more productive and efficient in designing other workflows. This benefits both IT and end users.

I am already using Jamf Pro and Jamf Connect together.

We fetch reports very easily, which helps us for audit purposes. We use the reporting function extensively.

We use multi-factor authentication in Jamf Connect.

We provision users via Jamf Connect only.

I am satisfied with the reporting part of Jamf Connect.

I see a potential area of improvement for Jamf Connect from the commercial side, not from the technical side, because technically we do not have any issues. It is majorly the pricing. For the India market, it is very significant. Jamf should work on the pricing front so that it becomes more affordable for customers and adoption will increase for a market like India. India is a huge market for companies, and from that perspective, the price should be very affordable rather than becoming more expensive. Every year they make their product more expensive in India, which makes procurements more complex for us.

Response time is something which Jamf Connect can work on for the India market.

I have been working with Jamf Connect for five to six months.

I would rate the stability of Jamf Connect as nine out of ten.

The scalability ability of Jamf Connect receives a rating of ten out of ten.

I would rate technical support for Jamf Connect as eight.

The initial setup process for Jamf Connect requires first-time hand holding from the experts. Once the Jamf Connect expert explains the process, the knowledge transfer and everything is given properly, and then it is good to go from the IT perspective.

Platform SSO is something which gives direct competition to Jamf Connect. It is a free feature from Microsoft.

We purchased the solution directly from the vendor for Jamf Connect via a Jamf partner. My overall review rating for Jamf Connect is nine out of ten.

Jamf Connect is utilized to connect devices to our corporate applications from a single device through the cloud. We have migrated approximately 400 users already, but we still have a few more to go.

The most valuable feature is the synchronization of passwords with a local password, which works well. This means that if people forget their passwords, it becomes easier to recover them as they are stored in the cloud, specifically Azure AD, and automatically synchronized.

Jamf Connect is beginning to implement Multi-Factor Authentication for offline authentication, but the setup documentation is insufficient. I would appreciate having more videos demonstrating how the offline MFA functions.

I have been using Jamf Connect for two years.

I rate Jamf Connect ten out of ten for stability. We have not had any issues.

I rate Jamf Connect ten out of ten for scalability.

The technical support is consistently reliable.

Positive

The initial setup is straightforward. 

The implementation was done through a local South African vendor that we always engage with for any major changes.

When compared to other solutions, the cost of Jamf Connect is low. I rate the cost as three out of ten, with ten being the highest.

I rate Jamf Connect ten out of ten.

We have 500 users and require two people for the maintenance of the solution.

There is nothing on the market as good as Jamf Connect for Apple devices, including Microsoft Intune.

We use Jamf Connect to provide Azure connectivity with MacOS devices. Azure Active Directory policy changes on Azure are reflected on the MacOS devices and user accounts. About 1,000 users at my organization use Jamf Conect to log in. Around 5 percent cannot use the solution because it's unavailable on their device.

The most valuable feature is ease of access. It's convenient to do things like resetting passwords. Previously, users were bound to their domain. We had to bind the user to the domain and log them in through the AD. Now, using Jamf Connect, we don't face any of these challenges. Resetting passwords is hassle-free so we can regularly rotate passwords according to best practices. 

We've had some issues when users restart their devices because the device asks for credentials afterward. Jamf Connect asks for a username, password, and MFA. 

I have worked with three all three Jamf products for the past year: Jamf Pro, Jamf Connect, and Jam Protect.

I rate Jamf Connect eight out of 10 for stability.

I rate Jamf Connect eight out of 10 for scalability.

I rate Jamf support nine out of 10. 

Positive

Deploying Jamf Connect isn't complex. 

I rate Jamf Connect eight out of 10. I like it better than any other MDM I've used for Apple devices. 

We use the solution for user account authentication and deployment purposes.

The solution provides our customers with a seamless experience logging in with their existing credentials.

The solution's most valuable features are integration with an active directory and ease of deployment.

The solution's UI could be more user-friendly for the setup process.

We have been using the solution for a year.

I rate the solution's stability a ten out of ten.

I rate the solution's scalability a ten out of ten.

The solution's initial setup process is straightforward.

The solution's price is reasonable.

I advise others to use the solution for its support features. I rate it a ten out of ten.

We required a solution during the pandemic to sync user local passwords with IDP passwords.  

The solution needs to improve its licensing. Instead of having separate licensing files for Jamf Pro and Jamf Connect compared to other MDMs. 

I have been working with the product for three years. 

I would rate the solution's stability a ten out of ten. 

I would rate the product's scalability an eight out of ten. My company has around 2000 users for the product. 

You can accomplish setup if you follow the tool's documentation. However, you will need to have three to four configuration profiles. 

I would rate the product a seven out of ten.