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Maroun Abboud
Data Department Manager at BTC Networks
Real User
Apr 30, 2015
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As a firewall in general, it is good.
Pros and Cons
  • "As we are a solution provider and not product oriented, we give the best solution for our customers, with a good price."
  • "As a UTM, Juniper is 5/10."

What is most valuable?

As a firewall in general, it is good.

How has it helped my organization?

As we are a solution provider and not product oriented, we give the best solution for our customers, with a good price. We are the number one company in the region, BTC, and operate in Egypt, Iraq, Jordan, Lebanon, and Saudi Arabia.

For how long have I used the solution?

I've used Juniper products for over 10 years. Alongside SRX I also use Netscreen, SSG, and WXC. As a UTM, Juniper is 5/10.

What was my experience with deployment of the solution?

No issues encountered.

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What do I think about the scalability of the solution?

No issues encountered.

How are customer service and support?

Customer Service:

For me, the customer satisfaction, and awareness, is the most important thing. I usually train all my clients on their chosen system.

Technical Support:

10/10

Which solution did I use previously and why did I switch?

As we are a service provider, we offer various other products to our customer:

  • Astaro ASG
  • Avaya/Netscreen
  • Fortinet
  • HP Switches & WiFi
  • Juniper SSG
  • Juniper SRX 210 & 240
  • Juniper WXC
  • Sophos next generation SG, including RED, SG, and WiFi
  • Telindus Crocus E1

How was the initial setup?

For me, the installation and setup is simple. I work hard to do the simulation for the customer, and discuss all the requirements before implementation with the client.

What other advice do I have?

Give us 10 minutes of your time, and we will show you the differences. When I do presentations, I give potential clients demo access to the solution(s) I am presenting.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user231273 - PeerSpot reviewer
it_user231273
IT Project Manager at a comms service provider with 51-200 employees
Vendor
Apr 29, 2015
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There were no issues with the deployment but the GUI needs to be improved.
Pros and Cons
  • "Our customer decided to switch from Cisco to Juniper for their security deployment."
  • "The GUI."

What is most valuable?

  • Unified OS - free BSD UNIX
  • IDP

How has it helped my organization?

We’ve connected this product on a GSM core network for a 3G deployment project.

What needs improvement?

The GUI.

For how long have I used the solution?

I've used it for one year.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

It's good.

Technical Support:

It's good.

Which solution did I use previously and why did I switch?

Our customer decided to switch from Cisco to Juniper for their security deployment.

What about the implementation team?

It was an in-house implementation.

Disclosure: My company has a business relationship with this vendor other than being a customer. We have a latinum partnership
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Juniper SRX Series Firewall
June 2026
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it_user222999 - PeerSpot reviewer
it_user222999
Network Security Engineer at a tech services company with 51-200 employees
Consultant
Apr 15, 2015
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Routing needs improving, however, it's a straightforward setup.
Pros and Cons
  • "It provides us with easy options for troubleshooting."
  • "There were limited security zones with each model."

Valuable Features

  • Traceoptions
  • Commit check
  • Route/IPSEC VPN

Improvements to My Organization

It provides us with easy options for troubleshooting.

Room for Improvement

  • Switching
  • Routing

Use of Solution

I've used them for two years.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Scalability Issues

There were limited security zones with each model.

Customer Service and Technical Support

Customer Service:

10/10.

Technical Support:

9/10.

Initial Setup

It's a straightforward setup for us as we have a configuration template.

Other Solutions Considered

It depends on our customers requirements.

Other Advice

Check the customer requirement first.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user162552 - PeerSpot reviewer
it_user162552
Head of section at a university with 1,001-5,000 employees
Vendor
Nov 16, 2014
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Stability in a heavy Microsoft environment could be better, but fast packet mover is a valuable feature.
Pros and Cons
  • "Customer Service: Very impressive, but you have to know the inner workings of JTAC."
  • "Out of 18 software versions only 2 have been without issues with RPC."

What is most valuable?

Fast packet mover, uptime.

What needs improvement?

Stability in a heavy Microsoft environment, RPC communication.

For how long have I used the solution?

5 years.

What was my experience with deployment of the solution?

Numerous deplyoment issues, very early product at the time.

What do I think about the stability of the solution?

Numerous deployment issues, very early product at the time.

What do I think about the scalability of the solution?

No scalability issues at all, very good for scalability.

How are customer service and technical support?

Customer Service:

Very impressive, but you have to know the inner workings of JTAC.

Technical Support:

Very impressive, but you have to know the inner workings of JTAC. Juniper has a very effective 24/7 Follow The Sun.

Which solution did I use previously and why did I switch?

Juniper SSG, switched because of capacity and change of focus from Juniper.

What other advice do I have?

Be aware if you need RPC. Out of 18 software versions only 2 has been without issues with RPC.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Download our free Juniper SRX Series Firewall Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
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Buyer's Guide
Download our free Juniper SRX Series Firewall Report and get advice and tips from experienced pros sharing their opinions.
Buyer's Guide
Juniper SRX Series Firewall
June 2026
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