The primary use case of this solution is as a firewall and a security gateway.
Owner & CEO at a comms service provider with 1-10 employees
Straightforward to setup, reliable, and scalable, with perfect technical support
Pros and Cons
- "Technical support is perfect."
- "The user interface and the GUI need improvement."
What is our primary use case?
What is most valuable?
The most valuable feature is the support.
What needs improvement?
The user interface and the GUI need improvement.
In the next release, I would like to see mobile support.
For how long have I used the solution?
I have been using Juniper SRX for ten years.
We are using various versions.
Buyer's Guide
Juniper SRX Series Firewall
September 2025

Learn what your peers think about Juniper SRX Series Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
Juniper SRX is scalable.
We have 10 users in our organization.
How are customer service and support?
Technical support is perfect.
Which solution did I use previously and why did I switch?
We have not used another product previously.
How was the initial setup?
The initial setup is straightforward and it took three hours to deploy.
Juniper SRX does not require a lot of maintenance.
What about the implementation team?
We did not implement it ourselves. We had help from technical support.
What other advice do I have?
We plan to continue the usage of this program in the future.
This is a product that I can recommend to others who are planning to implement it.
I would rate Juniper SRX a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Head Of Network & Technical Support at a financial services firm with 501-1,000 employees
Stable with good support, but the configuration should be easier to do
Pros and Cons
- "Juniper supports their products very well."
- "The configuration is difficult and it should be easier."
What is our primary use case?
We are using this product as our Firewall.
What needs improvement?
The configuration is difficult and it should be easier.
For how long have I used the solution?
I have been using Juniper SRX for three years.
What do I think about the stability of the solution?
Juniper is stable and I haven't had any problems.
What do I think about the scalability of the solution?
The hardware is scalable and we have about 500 users.
How are customer service and technical support?
Juniper supports their products very well.
Which solution did I use previously and why did I switch?
I have experience with Fortinet and Sophos and I found that the installation and configuration were easier with these solutions.
How was the initial setup?
This product is easy to install but difficult to configure. It takes perhaps three hours to deploy.
What about the implementation team?
I completed the deployment myself. There are three people who work on it, including two administrators and the head of Network Infrastructure.
Which other solutions did I evaluate?
We plan on buying an SRX370 within the next year.
What other advice do I have?
I would rate this solution a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Juniper SRX Series Firewall
September 2025

Learn what your peers think about Juniper SRX Series Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Senior Product Manager at a tech services company with 51-200 employees
Good performance and stability, and more competitively priced that others
Pros and Cons
- "Performance is a strong point."
- "There are a lot of features that customers do not know about and I think that better documentation would help when it comes to learning how to use the product."
What is our primary use case?
We are a distributor and Juniper SRX is one of the products that we work with. The SRX is a service gateway device that serves two main functions. The primary function is as a firewall, and the second is for routing traffic.
It can serve as a branch firewall or data center firewall, as well as a next-generation firewall, based on the license.
What is most valuable?
Juniper SRX has many good features that suit a variety of customer requirements.
Performance is a strong point.
What needs improvement?
There are a lot of features that customers do not know about and I think that better documentation would help when it comes to learning how to use the product.
Technical support could be improved by adding local engineers.
For how long have I used the solution?
I have been working with this product for a few months.
What do I think about the stability of the solution?
The Juniper SRX is very stable. Stability and performance are the strengths of Juniper products.
What do I think about the scalability of the solution?
We have clients of all sizes for this product, from small businesses to service providers. It is very scalable.
How are customer service and technical support?
I would rate the technical support at medium. The support is good, but other vendors have local engineers. This is something that could be improved.
How was the initial setup?
The initial setup is straightforward and very easy. The length of time for deployment depends on the size of the solution.
What's my experience with pricing, setup cost, and licensing?
Compared to other vendors, the pricing of this solution is good.
What other advice do I have?
This is a product that I very much recommend.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. distributor
Architect - Cloud Serviced at a computer software company with 501-1,000 employees
Enables us to integrate a firewall and router in a single product but IPS needs improvement
Pros and Cons
- "It helped us with its routing capabilities which eased the cost, because otherwise I would have had to take a router and firewall, and then integrate it. With this, however, it was an integration of firewall and routing services all together in a single product. That was one thing that I loved about it."
- "IPS is one that I would definitely want to be improved. I would also like SSL VPN to be integrated."
What is our primary use case?
We leverage this as a firewall and for IT tech services. It's more of a firewall used in a router sorting device. I see major benefits from leveraging it like this.
How has it helped my organization?
This is a product on the customer side, not in our services. What I have identified so far is that, considering the complex deployment that the customer wanted to make, the scalability with the feature support that they already have, and its functionality provided, Juniper SRX was one of the better products available. It helped us to scale well with that product customer requirement because they wanted the IT side on a virtual router, with a firewall so it was integrated to work. Such a complex setup cannot be easily accomplished by just using a firewall. SRX actually helps us scale and integrate the product according to customer requirements. It also helped us with its routing capabilities which eased the cost, because otherwise I would have had to take a router and firewall, and then integrate it. With this, however, it was an integration of firewall and routing services all together in a single product. That was one thing that I loved about it.
What is most valuable?
IPS is something that I do not find valuable, but the other features are awesome. Firewall IP second router is good, but IPS needs to be worked upon.
What needs improvement?
IPS, or IDS services, need improvement. Their major problem is that you have to integrate it with MSN or web building services, you need to buy support for that and services but you cannot. The best thing that I see was a filtering service with custom categories that I can create. If I buy a license, I can integrate it with a different product, but their own web building services is poor. So they can improve web building services, as well as look for application awareness, and maybe, with IPS, they can have their own built-in services rather than integration with MSN for using IPS. There are three things that can be improved.
IPS is one that I would definitely want to be improved. I would also like SSL VPN to be integrated. Other than that, I guess it's doing a firewall, so I would say it's cool. Next in features, I would want that to be included, along with SSL VPN, if possible. Other than that for the product, I don't think there's a need for doing anything with this.
For how long have I used the solution?
More than 7 or 8 years
What do I think about the stability of the solution?
It's cool. I would say it's one of the most stable services. Providing for redundancy is a bit challenging, but it actually is something that can be worked upon because they have a different concept of highway building, as opposed to general people doing stuff. I would say it is a good, stable product, except for the problematic part of it. If people are not aware of how to deal with it, it can be very cumbersome.
What do I think about the scalability of the solution?
You can scale it well, but when you scale you need to take a product out to another one. On a scale level, it's a very good scalable product. It's a good firewall so if you pump it in high traffic, it will be able to adapt to it, unless and until you outgrow its throughput. Then you would either have to get a new model or maybe if you have to avert your firewall, you might have to upgrade it to a new version. So far it's a good product.
This was for a 1,000 user base.
You don't need extra staff to maintain the solution. Unless and until you have a problem of lags or circuit issues, I don't think you need extra staff. One SE should be fine with this product.
I think there will be future plans to increase usage and get more devices. We are also trying to leverage this into a cloud platform, so there would be some more usage.
How are customer service and technical support?
The technical support or tech team is good. So far, when I worked with them, they have been able to resolve issues firmly. If they cannot do it, they connect you with someone you can work with, so they can just connect to the engineering team. Their data services is something which is really good.
However, their documentation is a bit more challenging. They have unsourced to work, like knowledge base articles and stuff, but they would need to work a bit more on the documentation to compare with Cisco documentation. That's something that they can improve on. They have good documentation. The documentations are clear, but there is not sufficient content available.
How was the initial setup?
The initial setup was very simple. I would say it was the simplest one to date.
What about the implementation team?
Deployment time depends on the solution. This was a very complex one, so it took us four weeks to get the most complexity out of it. I think taking a single deployment, it would not be more than a couple of hours. If you are already working with Juniper products, it would be a couple of hours. If you're not working with Juniper products, maybe a week, not more than a week.
I did the implementation myself, I don't normally take help but in scenarios where documentation is not available, I do go ahead and refer it out but this was simple. I don't think I needed the technical support staff, but I have worked with Juniper tech for certain scenarios in integrating this. It was tax-supported, non-profit services.
What's my experience with pricing, setup cost, and licensing?
There was no additional licensing cost because there were no IPS services. It was just a firewall IP circuit router so they have the default licensing. We just need to renew the support yearly.
Which other solutions did I evaluate?
Our customer evaluated Palo Alto also. They liked it, and even integrated it, but the scalability requirements they had were an issue. They loved Palo Alto for the security services, but their requirement was routing and security in a single device. That's the reason they were not able to go with the Palo Alto services, but they chose Juniper.
What other advice do I have?
If you're looking for a product that can give you routing as well as security services, and you're not looking for too much taxing on the security part, I guess this is a good product. If, however, you're looking for security services on a greater edge, maybe something like next-gen firewall features, referencing services, or IPS to a greater level, I would recommend going with other security products. If you want integration of both, you can use this, and maybe if you evaluate, or move forward with better services over a period of time and better models of that, maybe this is something that you can always look for both, routing as well as security services.
SRX is a security product that's not that good on security, but it's good at routing, so they actually balance out. I would rate them around six of ten.
Cisco does one thing right. Cisco has AnyConnect so they can fully integrate SSL routing services. Previously Juniper used to have Pulse Secure and MAG devices. They sold it off to Pulse Secure, but maybe they could try to integrate SSL VPN with their products. Maybe that would help them increase market share.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO, Member of the Board at beh
Good stability, routing and firewall features
Pros and Cons
- "I like the routing and firewall features."
- "The workplace management console needs improvement. It should be a little bit more developed. Also, the interface needs a bit more improvement."
What is most valuable?
I like the routing and firewall features.
What needs improvement?
The workplace management console needs improvement. It should be a little bit more developed. Also, the interface needs a bit more improvement.
If the solution would have an intuitive interface would be much better because the work-based interface is not so perfectly developed and it's not ideal. It's not complete yet, and it makes it difficult for beginners and first-time users of this solution. As it is, for new users, it would make it very difficult for them to deploy this solution. Otherwise, the rest is fine. There's no other problem with it.
For how long have I used the solution?
I've been using the solution for four years.
What do I think about the stability of the solution?
In terms of stability, everything was okay except for one situation which happened about three years ago. There was an upgrade which was released. Once we got the upgrade on the software, it would crash and it wouldn't work as it had before, so we had to downgrade to the previous version. Once we started using that there was no problem.
How are customer service and technical support?
Due to sanctions, we haven't used the technical support of the original company so the maintenance and everything is done by us.
Which solution did I use previously and why did I switch?
We were using a different solution, a Microsoft solution. We were looking for a more affordable solution which would suit our needs.
How was the initial setup?
The initial setup was difficult the first time. It was a little bit complicated, but after it was done, we've been using it just fine and there's no problem with the use. It was the first time we were using a firewall, the initial setup procedure took about one month to define all the zones.
What's my experience with pricing, setup cost, and licensing?
We extend the license yearly and the prices, because of the sanctions, are expensive and costs much more compared to other solutions. It's pricey compared to other locations where there are representatives and you can buy directly from them.
What other advice do I have?
At the moment the solution satisfies our needs. There are no extra features that we need at the moment.
I would rate this solution 8.5 out of 10 because it seems to satisfy our needs. Everything seems good and works fine.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technology Services Director at a computer software company with 11-50 employees
Excellent high-speed interfaces but throughput when using features can be improved
Pros and Cons
- "The solution's stability is very good."
- "The big thing is performance. With all the features turned on it slows down."
What is our primary use case?
We primarily use this solution for data center segregation.
What is most valuable?
The features that are most valuable are the high-speed interfaces and MPLS.
What needs improvement?
The throughput when using features can be improved.
100-gigabit interfaces should be added into the next release because we'd like to adopt them.
For how long have I used the solution?
I've been using the solution for approximately 6 years.
What do I think about the stability of the solution?
The solution's stability is very good.
What do I think about the scalability of the solution?
The scalability of the solution is limited.
Which solution did I use previously and why did I switch?
We did use a different solution. The old boxes were at end of life.
How was the initial setup?
The initial setup was complex because we have a complex network.
What other advice do I have?
I find that the interfaces are okay. The big thing is performance. With all the features turned on it slows down.
The advice I would give to everyone is to specify a larger box than you think you need.
Due to the performance indications, I'd rate this product as a 7 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at UNACOOPEC
Good security features but is lacking a web filter
Pros and Cons
- "I've found the security features, such as IDS and the VPN most valuable."
- "In terms of other features, I'd like to see a web filter, 10 point control, application control and a DNA filter in the next release."
What is most valuable?
I've found the security features, such as IDS and the VPN most valuable.
What needs improvement?
In terms of other features, I'd like to see a web filter, 10 point control, application control and DNA features in the next release.
For how long have I used the solution?
I've been using the solution for 5 years.
Which solution did I use previously and why did I switch?
We previously didn't use a different solution.
What other advice do I have?
I would rate this solution a 7 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Professional Services (Security) at Business Management Company
Easy to implement and use, with better technical support than other solutions
Pros and Cons
- "The deployment is quite easy and fast."
- "The GUI needs improvement."
What is most valuable?
The most valuable features in this solution are AppSecure and the IPsec VPN.
What needs improvement?
The solution previously had a Clientless SSL VPN, but it has been removed and I would like access to it again.
The GUI needs improvement. I can work fine with the command line (CLI), but new people would like a better user interface.
I would like to see an SSH VPN in the next release.
For how long have I used the solution?
Almost ten years.
What do I think about the stability of the solution?
I am very satisfied with the stability of this solution.
What do I think about the scalability of the solution?
We have more than one hundred users for this solution. They range from non-technical, Level 1 users, up to administrators, technical support staff, and expert-level users.
How are customer service and technical support?
I am satisfied with their technical support. It is better than what I have experienced with some other solutions.
Which solution did I use previously and why did I switch?
This is the first solution that we implemented.
How was the initial setup?
I find the setup simple, given that I have been using it for ten years. The deployment is quite easy and fast.
What's my experience with pricing, setup cost, and licensing?
The price of this solution is more than other products, but it's stable, and the technical support is better than I have seen with others.
Which other solutions did I evaluate?
The solution was in place before I joined the company, so I am unaware if we evaluated other solutions.
What other advice do I have?
We have found this solution to be easy to implement and easy to use. It is a little more expensive than some products, but it is worth the investment.
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: September 2025
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