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Principal Security Analyst at a healthcare company with 501-1,000 employees
Real User
Oct 31, 2018
Centralizes our logs from multiple sources, enabling us to triage and react much more quickly
Pros and Cons
  • "We take in around 750 million logs a day. We have a lot of products and that would be a lot of different panes of glass that we would have to look through otherwise. By centralizing, we can triage and take steps much more quickly than if we tried to man that many interfaces that come with the products."
  • "From a performance standpoint, I have no problems recommending LogRhythm because it allows me to get in under the hood and tweak some things."
  • "I have Windows administrators who will remove the agent when they think that that's what's fouling up their upgrade or their install or their reconfiguration, etc. The first thing they do is to turn off the antivirus, turn down the firewall, and take off anything else. They don't realize that the LogRhythm agent is just sitting there monitoring. Most antivirus products have application protection features built-in where, if I'm an admin on a box, I can't uninstall antivirus. I need to have to the antivirus admin password to do that."
  • "We do about 750 million a day and some days we do 715 million. Some days we do 820 million or 1.2 billion. But there's no way to drill in and find out: "Where did I get 400,000 extra logs today?" What was going on in my environment that I was able to absorb that peak? I have no way to identify it without running reports, which will produce a long-running PDF that I have to somehow compare to another long-running PDF... I would like to see like profiling behavior awareness around systems like they've been gunned to do around users with UEBA."
  • "We had a little bit of difficulty implementing a disaster recovery situation because it was leveraging only Microsoft native DNS and it wouldn't work with our Infoblox DNS deployment that we use in our environment. They've been working on that behind the scenes."
  • "Sometimes the error-logging is not altogether helpful. For example, on an upgrade, a systems data processor, a Windows box, was throwing an error code like 1083. Then it just stopped and it died right out of the installer and nobody looked. We searched through Google and what it means is the Windows Firewall wasn't turned on so that it could create a rule for the product. Why wouldn't they bubble up that description so that I wouldn't have to call support and I could just know, "Okay, the firewall wasn't turned on. Turn it back on. Re-run the installer and keep going.""

What is our primary use case?

We collect from our primary devices and our endpoints and we look to identify any concerns around regulatory requirements in business use. We have payment card industry regulations that we are monitoring, to make sure everything's going the way it's supposed to, as well as for HIPAA, HITECH, and general security practices.

How has it helped my organization?

In terms of seeing a measurable decrease in the meantime to detect and respond to threats, we live in the Web Console and we see things when they come in right away, and then we triage.

What is most valuable?

There's value in all of it. The most valuable is the reduction in time to triage. We take in around 750 million logs a day. We have a lot of products and that would be a lot of different panes of glass that we would have to look through otherwise. By centralizing, we can triage and take steps much more quickly than if we tried to man all the interfaces that come with the products.

What needs improvement?

There are two improvements we'd like to see. I mentioned these last year and they haven't implemented them yet.

The first one is service protection. I have Windows administrators who will remove the agent when they think that that is what's fouling up their upgrade or their install or their reconfiguration, etc. The first thing they do is to turn off the antivirus, turn down the firewall, and take off anything else. They don't realize that the LogRhythm agent is just sitting there monitoring. Most antivirus products have application protection features built-in where, if I'm an admin on a box, I can't uninstall antivirus. I need to have to the antivirus admin password to do that.

Why does the LogRhythm agent not have that built-in so that I don't have well-intended admins removing things or shutting off agents? I don't like that.

The second one is, you can imagine my logging levels vary. We do about 750 million a day and some days we do 715 million. Some days we do 820 million or 1.2 billion. But there's no way to drill in and find out: "Where did I get 400,000 extra logs today?" What was going on in my environment that I was able to absorb that peak?" I have no way to identify it without running reports, which will produce a long-running PDF that I have to somehow compare to another long-running PDF. I have to analyze it and say, "Well, last month, Exchange entity was only averaging this many logs. Now it jumped up this much. It could have been that." But then, if I find something that spiked, I still have to make sure nothing else bottomed out, because there might be a 600,000 log delta if something else wasn't producing as many logs as it normally does.

I would like to see like profiling behavior awareness around systems, like they've been gunned to do around users with UEBA.

Buyer's Guide
LogRhythm SIEM
June 2026
Learn what your peers think about LogRhythm SIEM. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,838 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's a well-written platform. That being said, with our log levels, we ultimately have almost 30 servers involved. Some of them are very large servers. It will bury itself quickly if there's a problem. 

I find the product to be well-written and very efficient. However, sometimes the error-logging is not altogether helpful. For example, on an upgrade, a systems data processor, a Windows box, was throwing an error code like 1083. Then it just stopped and it died right out of the installer and nobody looked. We searched through Google and what it means is the Windows Firewall wasn't turned on so that it could create a rule for the product. Why wouldn't they bubble up that description so that I wouldn't have to call support and I could just know, "Okay, the firewall wasn't turned on. Turn it back on. Re-run the installer and keep going."

There have been many times where I've been disappointed, where I'll ramp an agent up to Verbose and it will say, "LogRhythm critical error, the agent won't bind to a NIC," or the like. I end up with no really actionable or identifiable information coming in, even though I've ramped up the logging level.

There's room for the solution to grow in those situations, especially with regards to a large deployment where it can quickly bury itself if it can't bubble-up something meaningful. I need to be able to differentiate it from other stuff that can be triaged at a much lower priority.

What do I think about the scalability of the solution?

The scalability is good. We're deployed in two data centers at the moment. We had a little bit of difficulty implementing a disaster recovery situation because it was leveraging only Microsoft native DNS and it wouldn't work with the Infoblox DNS deployment that we use in our environment. They've been working on that behind the scenes. That's one of the things that is queued up for me next.

Scalability, volume-wise, the product works very well. As far as the DR piece goes, I think there's room to improve that.

How are customer service and support?

Tech support is good. There are a lot of guys that know what's going on. Sometimes though, I've stood my ground saying, "I don't want to do that." If we have a problem with a server, we can bounce it and maybe it starts running right, but then we don't know what was wrong. We can't do anything about it in the future except bounce it again because that's what worked last time. Sometimes I need to push them and say, "Okay, I want to identify what's wrong. I want to see If I can write a rule that will show me when something's happening," or "I want to figure out if there's something wrong with my scaling and my sizing."

I like support. I think they're customer-focused. But sometimes it seems they've got a lot of tickets in the queue and they want to do the "easy-button." I push back more on some of that. It could just be a situation where the logs aren't going to have that information, and they already know that, but they don't want to say, "Well, our logging is not sufficient. This is the best way forward."

Which other solutions did I evaluate?

What I find is that there are die-hard Splunkers. The problem is that Splunk is not affordable at a large scale. QRadar is not any better. It's just as bad. LogRhythm, for the price point, is the most reasonable, when you begin to compare apples to apples.

What other advice do I have?

From a performance standpoint, I have no problems recommending LogRhythm because it allows me to get in under the hood and tweak some things. It also comes with stuff out-of-the-box that is usable. I think it's a good product. Things like this RhythmWorld 2018 User Conference help me understand the company's philosophy and intentions and its roadmap, which gives me a little more confidence in the product as well.

Regarding playbooks, we have Demisto which is a security orchestration automation tool, and we're on LogRhythm 7.3. Version 7.4 is not available yet because of the Microsoft patch that took it down. We're looking to go to 7.4 in our test environment and to deploy up to that. I'm not quite sure how its automation, or the playbook piece, will compare with Demisto, which is primarily built around that area and is a mature product. However, from a price point, it is probably going to be very competitive.

In terms of the full-spectrum analytics, some of the visualizations that we have available via the web console are, as others have expressed, short-lived, since they're just a snapshot in time. Whereas, deploying Kibana will, perhaps, give us a trend over time, which we also find to be valuable. We're exploiting what is native to the product, but we're looking to improve that with either going with the Kibana or the ELK Stack to enrich our visualizations and depict greater time periods.

We have somewhere north of 22,000 log sources and we average a little over 12,000 messages per second.

The staff for deployment and maintenance is myself - I'm the primary owner of this product - and I have one guy as a backup. The rest of my team will use it in an analysis role. However, they're owning and managing other products. It's a very hectic environment. We're probably short a few FTEs.

One thing that we've yet to implement very well is the use of cases and metrics. Because oftentimes, if we see something that we know - we glance at it, it's a false positive - we're not going to make a case out of it. We might not close it for a day or two because we know it's nothing, and because we're busy with other things since we are a little bit short on staff.

In terms of our security program maturity we have a fairly mature environment with a lot of in-depth coverage. The biggest plus of LogRhythm is that we can custom-write the rules based on the logs and then speed up time to awareness, the meantime to detect. I can create an alarm for virtually anything I can log.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SnrArchi4b5a - PeerSpot reviewer
Senior Architect at a energy/utilities company with 201-500 employees
Real User
Oct 31, 2018
We use it to examine traffic patterns and anomalies, but have a hard time visually sifting through the noise
Pros and Cons
  • "We have NetFlow information going into it, so we can examine a lot of traffic patterns and anomalies, especially if something stands out and is not the baseline. This helps a lot."
  • "We're still struggling to get a real return on it and finding something that isn't false noise."

What is our primary use case?

We have a small population of users, but we are large physically and geographically spread out with a lot of devices on our network. We need all that login capability going into one spot where we can see it and correlate events across all our infrastructure with a small staff.

How has it helped my organization?

We're still struggling to get a real return on it and finding something that isn't false noise. 

There have been a few things, such as weird service accounts that have an encrypted password which are locking things out. However, we haven't had a big security event success with it as of yet. We could be missing things here, not seeing what is going on.

What is most valuable?

We do a lot of the alerting, as far as user accounts. We have NetFlow information going into it, so we can examine a lot of traffic patterns and anomalies, especially if something stands out and is not the baseline. This helps a lot.

What needs improvement?

We still have a lot of noise, so this is a problem. We are having a hard time visually sifting through it. We need help dialing it in. We don't have the in-house expertise. Do we hire someone just for this purpose and have them sit there all day, every day doing that? It is almost at that point. We are looking at Optiv as solution right now.

It is so robust. There are so many moving pieces that you can't dabble in them. This is the problem that we are struggling with. You have to have somebody who works with it, and that is their job. Maybe a bigger company could have a whole team which could do this, but we don't have the capability right now.

I would like to see the client and the web client merged, so all the administrative functions are in the same web interface. It is just clunky right now. If you leave it running, it slows down your machine. However, we are still on version 7.3.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It seems to be stable.

What do I think about the scalability of the solution?

It should meet our needs going forward. It seems like it is a mature enough product. 

As far as what it takes, I don't know if it's worth the effort to get it on all the desktops, like every single user desktop and laptop reporting to it or if it is better just to target the main controllers, etc.

How is customer service and technical support?

I haven't had to use them too much. We will find out after we go online with Optiv. 

I have my sales engineer with LogRhythm, who has been helpful. She reaches out to me every couple months just to see if we need anything and offers assistance, because we'd already used up our block of hours when we first provisioned this solution.

We probably will contact them, if we go with Optiv, then they can help us upgrade.

How was the initial setup?

We did an on-premise solution. If I had to do it again, I would probably do a cloud-based solution. They basically shipped two boxes which were essentially ready to go. Then, I worked with an engineer who had a block of hours and he got the HA capability going. We got it dialed in and tied it up with the mainframe.

Our team is in the process this week of doing a health check and trying to get everything up to speed. We are doing an upgrade, because we are still on 7.3. We need to be upgraded to 7.4.

We have been using it for about a year. We are probably only about 75 percent there. We need help getting it dialed in, having some of the noise tuned out, and getting the alerts set up properly, so we can work off hours on different triggers. This is where we are struggling because we need to sleep, and we are blind during that time. So, we something to help us with that.

What about the implementation team?

The installation wasn't too bad. LogRhythm did most of it. I just had to do the stuff that was specific for our environment.

Which other solutions did I evaluate?

We went back and forth between LogRhythm, Splunk, and AlienVault. 

I liked LogRhythm mostly for how it integrated with the network infrastructure. It was my decision, and I'm not 100% sure that I picked the right one.

LogRhythm works well with our network-centric environment. However, it may not be the best for other things.

What other advice do I have?

I am rating the solution a six out of ten, because we have not gotten it to work yet. With all its components, there is such a learning curve. 

I haven't gotten far enough along in the process to know if the solution has a shortcoming or if it is our shortcoming with somehow getting it dialed in.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
LogRhythm SIEM
June 2026
Learn what your peers think about LogRhythm SIEM. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,838 professionals have used our research since 2012.
SeniorSe307d - PeerSpot reviewer
Senior Security Analyst at a consultancy with 1,001-5,000 employees
Real User
Oct 29, 2018
It has helped us centralize and have better visibility into devices on our network, but there has been instability in a previous version
Pros and Cons
  • "It has helped us centralize and have better visibility into devices on our network. We are better able to respond to threats in a timely manner."
  • "The content in the community is very helpful and useful for new users."
  • "We have seen a measurable decrease in the mean time when detecting and responding to threats."
  • "When we had version 7.2.6, there were a lot of issues deploying that version and with the indexing. The indexer was unstable. So, we were not able to use the platform when we were on that version until we were able to upgrade to 7.3.4."

What is our primary use case?

It is for security monitoring.

How has it helped my organization?

It has helped us centralize and have better visibility into devices on our network. We are better able to respond to threats in a timely manner.

What is most valuable?

  • Out-of-the-box features, like widgets and dashboards.
  • The content in the LogRhythm Community is very helpful and useful for new users.

What needs improvement?

I would like to have threat indexing and a cloud version.

What do I think about the stability of the solution?

When we had version 7.2.6, there were a lot of issues deploying that version and with the indexing. The indexer was unstable. So, we were not able to use the platform when we were on that version until we were able to upgrade to 7.3.4. That is when it became more useful to us.

Now, the stability is good. Right now, it is more a matter of fine tuning the alerts and rules that we have, then we can reduce the hit on the XM performance.

What do I think about the scalability of the solution?

In terms of capacity, we have the same XM appliance. We still haven't touched it (going beyond having that appliance), deployed another indexer, or moved to a distributed architecture.

How are customer service and technical support?

Tech support has been good. They have fixed whatever has been bothering me when I contact them.

How was the initial setup?

I do the deployment and maintenance for the solution.

What was our ROI?

We have seen a measurable decrease in the mean time when detecting and responding to threats.

What other advice do I have?

Definitely consider LogRhythm. There are a lot of players in the market, but LogRhythm is a solid solution.

We don't have the playbooks. They are on version 7.4. We just upgraded to version 7.3.4. We are going to wait before we upgrade again due to performance issues.

We have around 22,000 log sources and average 5000 messages per second.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Information Security Engineer at Seminole Tribe of Florida
Real User
Oct 29, 2018
It has allowed us to dive deeper into our network and figure out what is going on
Pros and Cons
  • "It has allowed us to dive deeper into our network and figure out what is going on by parsing logs properly and being able to reduce the time it takes to work cases down from seven days to approximately two days."
  • "LogRhythm has increased productivity because all the tools that we need are in the web UI, allowing us to find threats on our network fast and efficiently."
  • "Technical support could use a little work in the terms of responding back. The feedback that we received is they do need a little more staff."
  • "We would like to see more things out of the console into the web UI. I guess this is what they are doing in 7.4."

What is our primary use case?

Our primary use case would be for compliance. We needed a check in the box for compliance. Right now, it's performing and doing its job, allowing us to say that we are compliant with HIPAA, PCI, etc.

How has it helped my organization?

It has improved the way our organization functions. It has allowed us to dive deeper into our network and figure out what is going on by parsing logs properly and being able to reduce the time it takes to work cases down from seven days to approximately two days.

LogRhythm has increased productivity because all the tools that we need are in the web UI, allowing us to find threats on our network fast and efficiently.

Our security program is still in its infancy. There is a lot of work that needs to be done. We finally were able to get our SIEM. A few things that we need to do are data loss protection, user behavior analytics, and another feature that LogRhythm offers that we're probably going to invest in the future. The program could use some work, but it is pretty solid now.

What is most valuable?

The most valuable feature is the Threat Intelligence Services (TIS).

What needs improvement?

We would like to see more things out of the console into the web UI. I guess this is what they are doing in 7.4.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

In the three weeks that we have had it, we have had 99 percent uptime. It is a very stable platform.

What do I think about the scalability of the solution?

It is scalable. They don't charge for going over your messages per second. It does scale with the business. 

How are customer service and technical support?

Technical support could use a little work in the terms of responding back. The feedback that we received is they do need a little more staff, but every issue that we've opened a ticket up for has been resolved.

Which solution did I use previously and why did I switch?

We did not have a previous solution that we were using.

How was the initial setup?

The initial setup is straightforward and complex as it requires a lot of work. It's very straightforward and very organized. Our consultant guided us as to what we needed to do, but the entire thing is complex. One misstep or incorrect character can bring the whole thing down.

I do all the deployment and maintenance.

What about the implementation team?

The sales engineers and salespeople who come in and scope out what you need are very knowledgeable. They are not there to upsell you. They get you what you need for what you have, so everything runs perfectly. The consultants are extremely knowledgeable. Getting LogRhythm up took less than a week. It's a very solid solution.

What's my experience with pricing, setup cost, and licensing?

When it comes time to renew, they say, "This is what you are using. This is what we can do for you." So, they work with you on pricing.

Which other solutions did I evaluate?

There were multiple competitors. We almost went with Splunk, but LogRhythm ended up being the best for the price. It ended up being everything we needed in one solution.

What other advice do I have?

Everyone needs a SIEM. Go with LogRhythm.

We are not using the full-spectrum analytic capabilities yet, as we are brand new.

We have not used any of the playbooks. We do have them. We find them to be very detailed and organized. We just need to find a way to implement them.

I run in about 45 log sources with 12 of them being domain controllers, aka DNS.

Messages per second are fluctuating between 3000 and 9000. We are still trying to figure out why. We think it is our very chatty domain controllers, as we do deal with the Hard Rock and Seminole tribe, but I would say that we average about 5000.

Most important criteria when selecting a vendor: customer service. Do they care about our business as much as we care about our business? Also know as, do they care about our data as much as we care about our data?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Network Engineer with 201-500 employees
Real User
Oct 29, 2018
Allows us to automate a lot of things with a smaller team
Pros and Cons
  • "It allows us to automate a lot of things with a smaller team."
  • "Move it to Linux. I would like to see it get off the SQL Server."

What is our primary use case?

We use it to alarm our help desk. 

We staring to use it for SMART Response. We have been using SMART Response for about a year. Now, we are starting to push that towards the help desk, so the junior analysts can do more.

How has it helped my organization?

It allows us to automate a lot of things with a smaller team.

What is most valuable?

  • AI
  • SMART Response
  • Looking forward to using the playbooks

What needs improvement?

  • Move it to Linux. I would like to see it get off the SQL Server.
  • I would like it to be containerized. 

What do I think about the stability of the solution?

Our appliance is a little older, so we need to upgrade it. We are going to probably move to the software-only version. However, the issues that we have are our own fault because we didn't buy the right-size appliance.

What do I think about the scalability of the solution?

We are not that big of a company. We are only at about 800 events per second.

How is customer service and technical support?

We have had a couple of custom logs built, but we don't call in that much.

How was the initial setup?

The initial setup is easy with the physical appliance.

What about the implementation team?

We have two people who are setting it up and doing the admin side.

What other advice do I have?

Make sure you size the appliance correctly.

We use Ansible and Terraform for infrastructure, so the same concept as the playbooks. We are looking to use the playbooks going forward.

We have about 1500 log sources. We do about a 25 million logs a day. Obviously, they're not all events.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Manager of Information Security at a financial services firm with 501-1,000 employees
Real User
Oct 29, 2018
It has given us visibility into log information that we did not have before
Pros and Cons
  • "The ability to drill down and pivot from an event is one of the biggest advantage the product has compared to other things that I have seen in the market."
  • "It has definitely improved our security program's maturity, because we have visibility that we didn't have before."
  • "We have gone through a few versions which has caused a lot of instability. We have logged a lot of hours with professional services."

What is our primary use case?

The biggest use case is visibility. Because we have a lot of flaws, if you don't have a tool that can bring it all in and give you that visibility, then all that log information is useless. Thus, LogRhythm helps us keep that visibility.

How has it helped my organization?

It has definitely improved our security program's maturity, because we have visibility that we didn't have before. We came from another SIEM platform that we had used for over ten years and we completely outgrew that platform. LogRhythm has given us more visibility. It has created more actionable items for us on a day-to-day basis, which gives us more work. At the same time, it has given us more tools than we had before, so that is definitely nice.

What is most valuable?

I wish I could just name one feature! There are so many: 

  • The ability to drill down and pivot from an event is one of the biggest advantage the product has compared to other things that I have seen in the market.
  • LogRhythm differentiates itself through its usability.
  • Its simplicity. It can do more than just basic simplicity.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

We have gone through a few versions which has caused a lot of instability. We have logged a lot of hours with professional services. The version that we are currently on is a lot more stable than what we have experienced in the past. So, it is progressively getting better day-by-day. However, we have had some instability in the past.

What do I think about the scalability of the solution?

There are a lot of things that are on our wishlist which I found out about on day one.

As far as scalability is concerned, it is good.

How is customer service and technical support?

I would rate the technical support as a nine out of ten. We have had some issues. Though overall, support has been great. The portal and their interaction with us along with their full support has been fantastic.

How was the initial setup?

The initial setup is complex, because it's a huge product. LogRhythm is a beast. It can do so much more than just the analytic software, so it is not your typical installation. It's more of a three to four month installation process because you are gradually bringing in logs and fine tuning them. It is not a difficult process, just a lengthy one.

What was our ROI?

We have seen a measurable decrease in the mean time to detect and respond to threats. As it comes out new features and new releases, the window is becoming a lot narrower because you can pivot a lot more with the data. Therefore, the new features and enhancements are reducing that.

What other advice do I have?

I just found out about the playbooks at the conference. I plan on using them as soon as I get back.

We have about 2500 messages per second coming in.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Security40a8 - PeerSpot reviewer
Security Engineer Analyst Admin at a aerospace/defense firm with 1,001-5,000 employees
Real User
Oct 29, 2018
The dashboard puts things at our fingertips, but it's a challenge to pull out all the info we need
Pros and Cons
  • "Alarms are the most valuable feature. We also like the dashboard and how things are at your fingertips. The fact that we can now edit the report templates is going to be a great thing."
  • "LogRhythm is a good product for what it is."
  • "Granted, we haven't enabled the UEBA module, but we're forwarding all our proxy logs to LogRhythm and we have a really hard time pulling those proxy logs back out of LogRhythm. However, when we take LogRhythm and forward the same logs into somebody else's user-based analytics software, we get the majority of what we were missing... If we've got all our proxy logs and I go out to Google or Facebook or the like, we should be able to go in and pull that information out ten minutes later, but it's a big challenge to do that."
  • "Granted, we haven't enabled the UEBA module, but we're forwarding all our proxy logs to LogRhythm and we have a really hard time pulling those proxy logs back out of LogRhythm."

What is our primary use case?

The primary use is monitoring logs, to see what's going on.

How has it helped my organization?

It's head and shoulders above what we were using, which was SolarWinds LEM.

What is most valuable?

Alarms are the most valuable feature. We also like the dashboard and how things are at your fingertips. The fact that we can now edit the report templates is going to be a great thing.

What needs improvement?

My installation has some unique problems, apparently, because of our network architecture, and that's why we're looking at other solutions, and possibly a replacement. 

We're looking at user-based analysis. Granted, we haven't enabled the UEBA module, but we're forwarding all our proxy logs to LogRhythm and we have a really hard time pulling those proxy logs back out of LogRhythm. However, when we take LogRhythm and forward the same logs into somebody else's user-based analytics software, we get the majority of what we were missing. So we know the logs are making it to LogRhythm, but we still can't pull them out. If we've got all our proxy logs and I go out to Google or Facebook or the like, we should be able to go in and pull that information out ten minutes later, but it's a big challenge to do that.

What do I think about the stability of the solution?

As long as you don't overfeed it, it's fairly stable.

What do I think about the scalability of the solution?

The scalability has been fairly decent so far, as long as you don't overfeed it.

How is customer service and technical support?

Tech support is hit-or-miss. Some of the tech support agents are just wonderful and I've learned a lot from interfacing with them. Some of the tech support agents seem like they are metrics-based: How many tickets they can close in a short amount of time? I usually express my feelings in the ticket notes, so these are not unheard-of comments.

How was the initial setup?

The initial setup was fairly straightforward.

What other advice do I have?

My advice would be to definitely look into it. I've used other SIEMs that were a whole lot easier to program and I've used other SIEMs that were vastly oversold and cost way too much money. LogRhythm is a good product for what it is.

We have more than 500 and less than 1,000 log sources. In terms of messages per second, therein lies the rub. We bounce anywhere from 2,500 to, on certain days, a peak of over 12,000.

We are not using the full-spectrum analytics features. We don't use any automated playbooks. In terms of the number of staff for deployment and maintenance, the latter is me. I've got two other analysts that work with me.

Regarding our security program maturity, we've grown a whole lot in the last three years. LogRhythm, fortunately, was a part of that. Our previous SIEM had to be rebooted two or three times a day. Unfortunately, now that we're trying to leverage it to get more data out of it, we don't seem to to be able to do that.

I can't say I have seen any measurable decrease in the meantime to detect and respond to threats because I can't watch it all the time.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Cyber Security Engineer at a individual & family service with 10,001+ employees
Real User
Oct 29, 2018
AI Engine rules help us detect changes through privileged-user actions
Pros and Cons
  • "I would definitely recommend LogRhythm, based on my experience with it."
  • "A lot of times they'll say something is coming out in a certain release and then we get to that release and they say, "No, we're pushing it back to a coming release.""

What is our primary use case?

We work on a dark site. It's the next generation ground station for the Air Force's GPS system. Our use cases are based mostly on an insider-threat perspective.

We utilize a lot of AI Engine rules within the LogRhythm SIEM to detect different types of privileged-user actions, whether it be escalation of privileges, creation of user accounts, or modification of user accounts. We also use it for IDS rules and firewall rules that are met, in terms of the IDS finding signature attacks.

How has it helped my organization?

It has helped our organization because we utilize the SIEM for a lot of analysis, not necessarily for malicious threats at this point, because we're in development. It's helping as far as figuring out how something got changed on the system, because it is in development and things are changing constantly. We are then using that forensic analysis to figure out what was changed, so we can turn it back because, a lot of times, in development, we don't know what caused something to happen.

What is most valuable?

The most valuable feature that we use is the AI Engine itself.

What needs improvement?

They're addressing a lot of the things that I've thought of over the past four years, in the various releases they're coming out with.

A lot of times they'll say something is coming out in a certain release and then we get to that release and they say, "No, we're pushing it back to a coming release." More engineering thought will go into when they are going to release something. Often, we'll give feedback to our management saying, "Hey it's going to come out in this release." That release comes out and it's not there and we have to go back to management and say, "Hey, they're not going to do it right now." Then management gets frustrated because they don't understand the intricacies of what goes into different components and into different releases.

What do I think about the stability of the solution?

The stability is very good, now. Initially, when I started working on this four years ago, the actual solution that was brought into our company wasn't very scalable, it wasn't architected properly for our type of environment. I've since re-engineered and architected a different solution with LogRhythm to actually meet our needs.

What do I think about the scalability of the solution?

It's very scalable. It's a matter knowing what you need regarding the quantity of logs you're putting out on a routine basis. If you size it and scale it correctly, you can keep scaling it as far as you need to scale it. We've added data processors, data indexes - we have multiple for each for each environment. And we have close to 20 environments that we have LogRhythm SIEMs in.

How is customer service and technical support?

I do more the architecting, engineering, and implementation, versus analysis. The only thing I would say in evaluating tech support is that a lot of times, I start out with the tier-1 and it's just not what I need. I need to get to tier-2, tier-3, and usually tier-3, before I get what I need.

If LogRhythm could do something on that side - for people who actually deploy and integrate the SIEM itself, instead of it just being an analyst - by having a different phone number for them, that would be a recommendation I could see going forward.

How was the initial setup?

Was the setup complex? Yes and no. I did a lot of research prior, on my own, regarding using the recommended specifications that LogRhythm puts out. I designed it around that. I didn't utilize customer support a lot, only for a few questions. It was pretty straightforward after the research I put into it.

What other advice do I have?

I would definitely recommend LogRhythm, based on my experience with it. LogRhythm is always trying to change and improve its product which is always a good thing. Other SIEMS are in development to upgrade and better their SIEMs but LogRhythm, across the board, has a great team. They look an inch deep but a mile wide, whereas other companies will look a mile deep and an inch wide. I think it's a lot better to do "across the horizon," instead of a small, six-foot-deep hole.

We are not using the full-spectrum analytics capabilities at this time. We are thinking about it, but there's a process for getting those changes into our baseline, being a development program. We have no playbooks at this time.

We have about 5,000 to 7,000 log sources per environment and there are 20 environments. In terms of logs per second, it all depends. We're in development. Some of our environments are not ramped up and they're all at different stages of development. Where we only get 100,000 to 150,0000 logs a day in some environments, in others we'll get close to 1 billion logs a day.

When it comes to what's important in selecting a vendor, price, names, and support are all great and dandy. Obviously, the big names of the world have a track record. LogRhythm hasn't been huge for a lot of time but they're starting to grow. They were one of the ones recommended by industry reviews in the SIEM world, but they were a relatively small company at the time. When you have industry reviewers recommending a small company, it says a lot for that small company. I know that they are growing now, but back when LogRhythm was first talked about by the industry they weren't very big, compared to the Arclights and IBMs of the world.

I rate it an eight out of ten because I don't have a lot of experience across the board with different SIEMs. I've worked with ArcSight but ArcSight is very expensive. And I've worked a little bit with QRadar. I actually like QRadar as much as LogRhythm.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Information Security Analyst at Endicott College
Real User
Oct 29, 2018
We now have a central point of monitoring for all potential threats
Pros and Cons
  • "When it comes to dealing with support, all my interactions have been great. Everyone has known what they're doing and have been quick to respond. They seem to always know the answer. I haven't stumped anybody yet."
  • "We now have a central point of monitoring for all potential threats."
  • "I would like it to do a lot of the automation (which I still need to learn more about), because I am essentially a one man shop doing all the jobs. I'd like for it to be able to do more for me."

What is our primary use case?

It monitors any potential security threats within any of our important network security appliances, like our firewall, or any of our important databases. The idea being that you can't look at all the logs at once, so we now have a central point of monitoring for all potential threats.

How has it helped my organization?

I have been using LogRhythm for just a few months, but the college has had it for over a year. Until I worked with it, there was no monitoring it and the solution just sat there. The solution is just picking up speed now.

What is most valuable?

  • The threat analytics
  • Seeing what potentially could be happening; what are the riskiest things going on.

What needs improvement?

I would like it to do a lot of the automation (which I still need to learn more about), because I am essentially a one man shop doing all the jobs. I'd like for it to be able to do more for me, so I can focus my attention on my other job responsibilities, because there are a lot of them.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

The only issues that we have had with it were Windows-based. The actual appliance has been up and continuously logging everything that we have, and CIS logging through it. There have been no signs of any problems nor instability.

How is customer service and technical support?

When it comes to dealing with support, all my interactions have been great. Everyone has known what they're doing and have been quick to respond. They seem to always know the answer. I haven't stumped anybody yet. That's not something that I typically encounter. Usually, I wind up being the person finding the weird thing where people have to get back to me and it is left up to the developers.The few issues that I have had while doing upgrades, LogRhythm's support answered them incredibly quickly.

When it comes to dealing with support, all my interactions have been great. Everyone has known what they're doing and have been quick to respond. They seem to always know the answer. I haven't stumped anybody yet. That's not something that I typically encounter. Usually, I wind up being the person finding the weird thing where people have to get back to me and it is left up to the developers.

How was the initial setup?

The few issues that I have had while doing upgrades, LogRhythm's support answered them incredibly quickly.

Which other solutions did I evaluate?

I have never used a competing product.

What other advice do I have?

I love the potential of this solution. It sounds like a "set it and forget" type of solution. Let it deal with all the problems. It is good at doing that.

On the day-to-day, I haven't had a huge amount of time to work with the full-spectrum analytics. I have been focusing on getting it updated and up-and-running.

Currently, we have a Windows agent. Therefore, we technically have just two log sources, because the Windows agent is picking up all the domain logs onto one box and forwarding them on. It is taking all the Windows Servers and single-sourcing them. Then, currently, the only other thing that we have actively logging is our Sonic logs and CIS logs. We only have two individual sources listed, but it is more logs than that.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Specialist at a healthcare company with 51-200 employees
Real User
Oct 29, 2018
It should scale easily with the way our environment is set up
Pros and Cons
  • "It seems like it will scale easily with the way our environment is set up."
  • "We should be able to response to threats and gain visibility into our environment that we don't currently have."
  • "I would recommend LogRhythm."
  • "The initial setup is complex. We are using a LogRhythm partner, at least for the first three years, to help with the monitoring and the deployment of it. We are not a big enough environment where we have people that we can dedicate to it right now."
  • "I would like to see our vulnerabilities counter. We will be using Tenable to fill that void right now."
  • "The initial setup is complex."

What is our primary use case?

We have a lot of distributed offices and no visibility into any of them. The use case for this product is to collect and integrate logs from all the machines at all the different sites and get better insight into the security areas that we need to tighten up.

How has it helped my organization?

I am hoping that we will be able to response to threats and gain visibility into our environment that we don't currently have.

What is most valuable?

The AI Engine.

What needs improvement?

I would like to see our vulnerabilities counter. We will be using Tenable to fill that void right now.

For how long have I used the solution?

Still implementing.

What do I think about the scalability of the solution?

It seems like it will scale easily with the way our environment is set up.

How are customer service and technical support?

We have not used LogRhythm's tech support yet.

Which solution did I use previously and why did I switch?

We were using an MSP and were dissatisfied with its performance. What we started to do was figure out what we could bring in-house and what we needed from a security standpoint, and this SIEM kept coming up as something we should look at.

How was the initial setup?

The initial setup is complex.

What about the implementation team?

We are using a LogRhythm partner, at least for the first three years, to help with the monitoring and the deployment of it. We are not a big enough environment where we have people that we can dedicate to it right now.

We require one person for deployment and maintenance.

What other advice do I have?

I would recommend LogRhythm. I am really impressed with it, though we haven't start using it yet.

We are just in the middle of deployment of the full-spectrum analytics capabilities. We haven't finished the configuration of the product yet.

We do plan to use the built-in playbooks.

We have approximately 931 log sources at this point.

Most important criteria when selecting a vendor: 

  1. The reputation of the vendor. 
  2. The quality of the product. 
  3. The integration into the environment that we have right now.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free LogRhythm SIEM Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
Buyer's Guide
Download our free LogRhythm SIEM Report and get advice and tips from experienced pros sharing their opinions.