ManageEngine Log360 Reviews

The solution has many features that I like very much.

The user logs and files are great. The shuttle import is useful for imported logs and prices.

The reporting is great. Everything you need is in the report for you already.

The solution is quite large, which is useful for our level of business.

The matter of the data retention needs to be addressed.

The back-end, moving to a whole new server, needs the integration of the data already collected by this tool. Right now, this is lacking. I have some customers that have to collect data for a period of two years. That data needs to be mobile - and we are talking about two terabytes or three terabytes of logs. There's always a problem, where the old server is breaking or at the end of the life, and they need a whole new one and need to migrate, however, it is very hard to find a way to do this effectively.

In a future release, I would like to see some sort of feature that prepares one predefined installation. It would also be ideal if we could have separate servers for separate customers.

I would like to see that there are some items that are predefined, and some features to predefine some settings. For example, I would like to create some custom reports for customer complaints and be able to report the issues and put them into every part of the solution.

I've been using the solution for the last two years now.

The stability is good. We haven't had any issues with bugs or glitches. It doesn't crash or freeze. When we need to access our data to check on things we can easily.

The scalability is very good. Very nice. We have a distribution version for big IT environments in a global context. We can collect some old download data, to check them, from one place on one single server.

Our organization is quite large, and we have no trouble using this solution to manage the work.

We've dealt with technical support in the past. I can say with certainty they have been very good, and very professional. There has been no problem getting help from them when we need it. They're easy to work with. We're satisfied with the level of service they provide to us.

The initial setup was not complex. It was very straightforward. We didn't have any issues with the implementation.

How long it takes in total depends on if you are talking about a full deployment or just an installation. The more jobs, the more time it will take to configure the environment servers, and tasks of that nature. That's got to be solved. However, preparation for that part is most likely very easy and very simple for most organizations and should take perhaps six hours at a maximum.

I am a part-time partner and I am a unique distributor.

We're using the corporate version of the solution. It's the biggest version you can get.

I'd rate the solution nine out of ten. I'm waiting on a new feature they promised us int he third quarter. Other than that, the solution has worked quite well for me and offers almost everything I need.

The primary use case of this solution is for reports, file editing, Active Directory editing, and security alerting.

We monitor the action in the Active Directory. For example, if someone changes the password in the Active Directory or the password has failed in the login, or there is a change in policy, then we know which administrator has made the changes. 

We can see all of the reports from the Active Directory and the file server in Log360. It's a good application because the reports are good and it helps to find errors in the system.

The most valuable feature is that this solution is more secure than others, and there are more applications and features as well.

Another good feature is that we can install an application on another server and get a report on a single dashboard.

There are issues when we log into Log360 from the computer that is hosting the system. It does not connect to the Active Directory. For example, Linux cannot connect or log into Log360 with the Active Directory user. We can log in as a local user, and it's fine, but when we login with an Active Directory user, we cannot.

I have been using this solution for one year.

We are using the latest updated version.

This solution is stable, we have not had any crashes.

This solution is scalable. We have 100 computers. Scaling up is not a problem.

We have four users in the IT department.

There is a cost for each feature used.

I would recommend this solution to others. I have a friend who has installed it.

I would rate this solution a ten out of ten, it's a very good application.

The primary use case of this solution to look for anomalies in our traffic to see if there is anything out of the ordinary. We don't have the resources to perform deep analysis. This solution provides us with a report of what is breaking the normal routine.

The most valuable features of this solution are the consolidating of the reports, being able to take action and send them to email several addresses. We can divide the graces to different co-workers. 

You can have all of the logs from servers to network and it gets sent out to the correct owners. This is very helpful. Previously, we had several different products provide different functions. For example, there would be one product for the servers, one for the network, and one for the firewall, whereas now we have everything consolidated.

The GUI needs to be improved. The graphical interface could be made easier to use when you are connecting to different network equipment. For the service it is straightforward. It is a hassle when you have different manufactures for switches and realtors. Simplifying the user interface would be very helpful.

There are issues with stability.

In the next release, I would suggest to include not only for enterprise-level switches but also small business-level switches in the system. Some of our offices experienced issues when they had both local switches. Also, simplify the interface when you are adding network equipment.

I have been using this solution since July 2019.

We are using the most updated version, but I know that there will be another update available here in the spring.

We have experienced some issues when we do a re-start. 

The service can be delayed at its start. It varies from just a few minutes to 20 to 30 minutes. It does come on but it's very delayed at the start. It could be because I have all of my management products on the same server, and that could affect the starting time on it also. This has been the only buggy behavior that I have seen so far.

We have had a couple of issues when we run some cloud switches. At times, when you restart the server, you have to restart the switches afterward.

This solution is scalable if you have the money for it.

We currently have an open ticket in regards to the stability issues that we are experiencing, but I have only received a response that they are looking into it.

They are working on it, but they haven't had experience with the type of switch that we have. The one that we have is one of the smaller ones, and they only have the larger ones that they have been testing on.

The technical support is ok. They are quick in responding, within three to four hours you will receive a response.

Previously we were using several small products, and some were in-house developed. We also had log forwarding (WEF) by Microsoft. It is an app that you can put on your server so that we can define what you want to forward to your email. The problem is that the report is not consolidated. It is per occurrence .

We also had the Cisco Firewall.

The initial setup was rather straightforward.

I did not use a vendor or an integrator. I did it myself.

I purchased the Bulk Package which included the Log360 application. 

My advice would be to read the setup manual first and contact ManageEngine to assist you with any questions.

When we performed a test setup, we had some unknowns so we contacted ManageEngine. They got back to us with some advice on how to approach the issues. We were able to solve the issues on our end.

I would rate this solution an eight out of ten.