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Elastic Observability vs ManageEngine Log360 comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Elastic Observability enhances cost-effectiveness by reducing incidents, automating fixes, and visualizing cloud operations, saving time and resources.
Sentiment score
5.4
ManageEngine Log360 provides early returns, is user-valued for proactive monitoring benefits, yet requires skilled teams for evolving threats.
Elastic Observability has saved us time as it's much easier to find relevant pieces across the system in one screen compared to our own software, and it has saved resources too since the same resources can use less time.
Technology Consultant at Hybrid software
If unauthorized personnel attempt to add logs, the monitoring informs the administrator, enabling them to act promptly, leading to savings in both time and money for the company.
System Engineer at Corporate Projukti Limited
 

Customer Service

Sentiment score
7.6
Elastic Observability customers appreciate their helpful support, quick responses, and valuable documentation, despite some challenges in complex issue resolution.
Sentiment score
7.2
ManageEngine Log360 provides responsive customer service, though complex issues may cause delays; specialized regional support is exceptional.
Elastic support really struggles in complex situations to resolve issues.
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
Their excellent documentation typically helps me solve any issues I encounter.
Technology Consultant at Hybrid software
The solutions they provide are valuable.
System Engineer at Corporate Projukti Limited
The support provided by ManageEngine Log360 is fantastic.
Lead IT Security and Remediation at a financial services firm with 1,001-5,000 employees
 

Scalability Issues

Sentiment score
7.2
Elastic Observability is praised for scalability and ease of deployment, despite potential complexities and internal process limitations.
Sentiment score
6.8
ManageEngine Log360's scalability is mixed, with effective support but limited by licensing, technology, and variable deployment experiences.
I rate the scalability of Elastic Observability as a ten, as we have never seen issues even with a lot of data coming in from more customers, provided we have the appropriate configuration.
Technology Consultant at Hybrid software
Elastic Observability seems to have a good scale-out capability.
Chief Cloud Architect at a tech services company with 11-50 employees
Elastic Observability is easy in deployment in general for small scale, but when you deploy it at a really large scale, the complexity comes with the customizations.
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
The technical support from ManageEngine is very good.
System Engineer at Corporate Projukti Limited
 

Stability Issues

Sentiment score
8.2
Elastic Observability is stable and reliable, with high user ratings, efficiently handling large data volumes with proper configuration.
Sentiment score
7.5
ManageEngine Log360 is generally stable, reliable, and trusted, with occasional startup delays and minor cloud switch issues.
There are some bugs that come with each release, but they are keen always to build major versions and minor versions on time, including the CVE vulnerabilities to fix it.
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
It is very stable, and I would rate it ten out of ten based on my interaction with it.
Product Owner at Swisscom
I would rate the stability of Elastic Observability as a ten, as we don't experience any issues.
Technology Consultant at Hybrid software
 

Room For Improvement

Elastic Observability needs automation, AI, and customization improvements, addressing complex deployment, market presence, metrics, licensing, and usability issues.
ManageEngine Log360 needs improved backup, UI, Active Directory connectivity, AI capabilities, stability, encryption, and better support.
For instance, if you have many error logs and want to create a rule with a custom query, such as triggering an alert for five errors in the last hour, all you need to do is open the AI bot, type this question, and it generates an Elastic query for you to use in your alert rules.
Senior Consultant at Skillfield
It lacked some capabilities when handling on-prem devices, like network observability, package flow analysis, and device performance data on the infrastructure side.
Senior Technical Sales at a tech vendor with 1,001-5,000 employees
Some areas such as AI Ops still require data scientists to understand machine learning and AI, and it doesn't have a quick win with no-brainer use cases.
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
Without needing to purchase an add-on module, ManageEngine Log360 should include more in-depth reporting capabilities in the current module.
Lead IT Security and Remediation at a financial services firm with 1,001-5,000 employees
Log360 currently cannot gather information from Intune logs or cloud-integrated systems.
System Engineer at Corporate Projukti Limited
ManageEngine Log360 uses PostgreSQL as its own database but does not automatically parse and allow creation of alarms the way it does in MS SQL.
Consultant at TurkOnay Elektronik Para ve Ödeme Hizmetleri A.Ş.
 

Setup Cost

Elastic Observability provides competitive pricing, benefiting large enterprises with comprehensive licensing, but may be costly for smaller users.
ManageEngine Log360 is affordable with fixed pricing, a free trial, and is suitable for flexible budgeting despite some high-cost views.
The license is reasonably priced, however, the VMs where we host the solution are extremely expensive, making the overall cost in the public cloud high.
Product Owner at Swisscom
Elastic Observability is cost-efficient and provides all features in the enterprise license without asset-based licensing.
Chief Cloud Architect at a tech services company with 11-50 employees
Observability is actually cheaper compared to logs because you're not indexing huge blobs of text and trying to parse those.
Senior Consultant at Skillfield
The price is suitable from a perspective of different pricing options.
System Engineer at Corporate Projukti Limited
 

Valuable Features

Elastic Observability excels with flexible integration, powerful search, scalability, real-time insights, affordability, and robust support, enhancing efficiency.
Log360 offers user-friendly security management with analytics, compliance templates, real-time threat detection, and customizable reporting, enhancing efficiency.
The most valuable feature is the integrated platform that allows customers to start from observability and expand into other areas like security, EDR solutions, etc.
Chief Cloud Architect at a tech services company with 11-50 employees
the most valued feature of Elastic is its log analytics capabilities.
Senior Technical Sales at a tech vendor with 1,001-5,000 employees
All the features that we use, such as monitoring, dashboarding, reporting, the possibility of alerting, and the way we index the data, are important.
Product Owner at Swisscom
All mandatory regulatory compliance reports are available with the integrated system, and companies can easily customize reports without coding to meet their policy or reporting requirements.
System Engineer at Corporate Projukti Limited
ManageEngine Log360 could integrate with all systems, making it possible to integrate everything to the central location, which made it a useful and necessary tool.
Consultant at TurkOnay Elektronik Para ve Ödeme Hizmetleri A.Ş.
ManageEngine Log360 was selected because AlienVault was moving strictly away from on-premises to the cloud, and an on-premises solution was required.
Lead IT Security and Remediation at a financial services firm with 1,001-5,000 employees
 

Categories and Ranking

Elastic Observability
Ranking in Log Management
16th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
29
Ranking in other categories
Application Performance Monitoring (APM) and Observability (11th), IT Infrastructure Monitoring (15th), Container Monitoring (6th), Cloud Monitoring Software (11th)
ManageEngine Log360
Ranking in Log Management
23rd
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
19
Ranking in other categories
Security Information and Event Management (SIEM) (22nd), User Entity Behavior Analytics (UEBA) (13th)
 

Mindshare comparison

As of June 2026, in the Log Management category, the mindshare of Elastic Observability is 1.2%, down from 1.4% compared to the previous year. The mindshare of ManageEngine Log360 is 1.3%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Log Management Mindshare Distribution
ProductMindshare (%)
Elastic Observability1.2%
ManageEngine Log3601.3%
Other97.5%
Log Management
 

Featured Reviews

Mohammed-Abdelalim - PeerSpot reviewer
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
Has provided powerful customization for unique monitoring needs but needs more out-of-the-box capabilities
In my opinion, the best features of Elastic Observability are their flexibility to integrate with other existing systems and the ability to build a unified monitoring tool that can integrate with existing ones and end-to-end user journeys which require a lot of customizations. The greatest feature in Elastic is the ability to customize. This is similar to my comments about customizable dashboards in Elastic because it's visible to the analyst. However, it's very great. Customizing these dashboards can meet the customer's specific use cases and specific stories that they have in their environment, their special environment that doesn't look like other environments. The dashboarding in Elastic is highly customizable to the level of logos. If the customer wants his company logo in the dashboard, it can be done.
Burak Karakurt - PeerSpot reviewer
Consultant at TurkOnay Elektronik Para ve Ödeme Hizmetleri A.Ş.
Has fulfilled regulatory requirements through centralized log management
The alerting capabilities in ManageEngine Log360 needed work for creating alarms for the cases where alarms were needed and for prioritizing the alarms for criticality. ManageEngine Log360 uses PostgreSQL as its own database but does not automatically parse and allow creation of alarms the way it does in MS SQL. There is less support in PostgreSQL than in MS SQL. The ability to create alarms based on parsed data in the same way MS SQL does would have been beneficial and would have saved considerable time. On the PostgreSQL side, it was not parsing much, which required a lot of manual work. This support is needed, and I am sure many companies need this support on PostgreSQL. MS SQL features that were missing in ManageEngine Log360 that should be included in the future are those that automatically parse an MS SQL database and provide options for setting alarms. On the PostgreSQL side, this is not the same. At minimum, PostgreSQL support should reach the MS SQL level of features and support that ManageEngine Log360 presents.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
11%
Government
7%
Manufacturing Company
7%
Financial Services Firm
10%
Comms Service Provider
9%
Construction Company
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise16
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise2
Large Enterprise2
 

Questions from the Community

What is your experience regarding pricing and costs for Elastic Observability?
The problem is their licensing model, which is a bit confusing. Many customers struggle to understand their total cost of ownership because Elastic licensing is not dependent on easy, quantifiable ...
What needs improvement with Elastic Observability?
After careful consideration about areas for improvement in Elastic Observability, aspects such as pricing, customization, implementation, and scalability could be improved. As a user of the system,...
What is your primary use case for Elastic Observability?
My use case for Elastic Observability is observability, as we upload our customers' data, including logs, and when there is an issue, we can analyze what went wrong.
What is your experience regarding pricing and costs for ManageEngine Log360?
The price is suitable from a perspective of different pricing options. We already have an ongoing project where some features analytics can be escaped, and companies can manage their budgets carefu...
What needs improvement with ManageEngine Log360?
ManageEngine Log360 could provide more in-depth insights, particularly in reporting. Some other solutions provide deeper insights into issues, especially when generating reports. More detailed insi...
What is your primary use case for ManageEngine Log360?
ManageEngine Log360 is being used for database monitoring and as a SIEM solution.
 

Overview

 

Sample Customers

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank
First Mountain Bank, TRA, Citadel Group, OnPoint Financial Corp, Florida Dept. of Transportation
Find out what your peers are saying about Elastic Observability vs. ManageEngine Log360 and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.