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Elastic Observability vs Grafana comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Elastic Observability enhances cost-effectiveness by reducing incidents, automating fixes, and visualizing cloud operations, saving time and resources.
Sentiment score
6.0
Grafana improves ROI by enhancing data insights, streamlining operations, reducing AWS costs, and improving detection times with visual dashboards.
Elastic Observability has saved us time as it's much easier to find relevant pieces across the system in one screen compared to our own software, and it has saved resources too since the same resources can use less time.
Technology Consultant at Hybrid software
I identified over-provisioned servers and reduced my AWS monthly bill by 15%, which is a significant saving in terms of costs.
System Engineer at a retailer with 10,001+ employees
 

Customer Service

Sentiment score
7.6
Elastic Observability customers appreciate their helpful support, quick responses, and valuable documentation, despite some challenges in complex issue resolution.
Sentiment score
6.7
Grafana's support is praised for efficiency, with users favoring community forums and benefiting from responsive customer service.
Elastic support really struggles in complex situations to resolve issues.
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
Their excellent documentation typically helps me solve any issues I encounter.
Technology Consultant at Hybrid software
The technical support team is very helpful with complex PromQL troubleshooting.
System Engineer at a retailer with 10,001+ employees
My advice for people who are new to Grafana or considering it is to reach out to the community mainly, as that's the primary benefit of Grafana.
Sr. DevOps at a tech vendor with 1,001-5,000 employees
I do not use Grafana's support for technical issues because I have found solutions on Stack Overflow and ChatGPT helps me as well.
DevOps Team Lead at Kadabra
 

Scalability Issues

Sentiment score
7.2
Elastic Observability is praised for scalability and ease of deployment, despite potential complexities and internal process limitations.
Sentiment score
5.6
Grafana offers scalable performance for complex environments, though higher costs and configurations are needed for extensive deployments.
I rate the scalability of Elastic Observability as a ten, as we have never seen issues even with a lot of data coming in from more customers, provided we have the appropriate configuration.
Technology Consultant at Hybrid software
Elastic Observability seems to have a good scale-out capability.
Chief Cloud Architect at a tech services company with 11-50 employees
Elastic Observability is easy in deployment in general for small scale, but when you deploy it at a really large scale, the complexity comes with the customizations.
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
It is highly scalable and built on a big data architecture capable of ingesting trillions of data points.
System Engineer at a retailer with 10,001+ employees
In terms of our company, the infrastructure is using two availability zones in AWS.
DevOps Team Lead at Kadabra
In assessing Grafana's scalability, we started noticing logs missing or metrics not syncing in time.
Sr. DevOps at a tech vendor with 1,001-5,000 employees
 

Stability Issues

Sentiment score
8.2
Elastic Observability is stable and reliable, with high user ratings, efficiently handling large data volumes with proper configuration.
Sentiment score
7.8
Grafana is stable with reliable performance, minor backend challenges, and responsive visualization despite occasional integration and data source issues.
There are some bugs that come with each release, but they are keen always to build major versions and minor versions on time, including the CVE vulnerabilities to fix it.
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
It is very stable, and I would rate it ten out of ten based on my interaction with it.
Product Owner at Swisscom
I would rate the stability of Elastic Observability as a ten, as we don't experience any issues.
Technology Consultant at Hybrid software
When something in their dashboard does not work, because it is open source, I am able to find all the relative combinations that people are having, making it much easier for me to fix.
DevOps Team Lead at Kadabra
Once you get to a higher load, you need to re-evaluate your architecture and put that into account.
Sr. DevOps at a tech vendor with 1,001-5,000 employees
Even when handling millions of data points, the visualization layer remains responsive.
System Engineer at a retailer with 10,001+ employees
 

Room For Improvement

Elastic Observability needs automation, AI, and customization improvements, addressing complex deployment, market presence, metrics, licensing, and usability issues.
Grafana faces challenges in security, usability, customization, and integration, requiring improvements in features, cost management, and documentation.
For instance, if you have many error logs and want to create a rule with a custom query, such as triggering an alert for five errors in the last hour, all you need to do is open the AI bot, type this question, and it generates an Elastic query for you to use in your alert rules.
Senior Consultant at Skillfield
It lacked some capabilities when handling on-prem devices, like network observability, package flow analysis, and device performance data on the infrastructure side.
Senior Technical Sales at a tech vendor with 1,001-5,000 employees
Some areas such as AI Ops still require data scientists to understand machine learning and AI, and it doesn't have a quick win with no-brainer use cases.
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
It would be better if they made the technology easy to use without needing to read extensive documentation.
AWS Cloud Re-Start Program Specialist at Orange RDC (Congo)
Grafana cannot be easily embedded into certain applications and offers limited customization options for graphs.
BI and Analytics Engineer at Sandvine Inc
I would want to see improvements, especially in the tracing part, where following different requests between different services could be more powerful.
Director of Engineering at a insurance company with 10,001+ employees
 

Setup Cost

Elastic Observability provides competitive pricing, benefiting large enterprises with comprehensive licensing, but may be costly for smaller users.
Enterprise users experience varied pricing with Grafana, from free open-source to paid licenses, influenced by metrics and features.
The license is reasonably priced, however, the VMs where we host the solution are extremely expensive, making the overall cost in the public cloud high.
Product Owner at Swisscom
Elastic Observability is cost-efficient and provides all features in the enterprise license without asset-based licensing.
Chief Cloud Architect at a tech services company with 11-50 employees
Observability is actually cheaper compared to logs because you're not indexing huge blobs of text and trying to parse those.
Senior Consultant at Skillfield
In an enterprise setting, pricing is reasonable, as many customers use it.
Aplication Architect at Amazon
The costs associated with using Grafana are somewhere in the ten thousands because we are able to control the logs in a more efficient way to reduce it.
DevOps Team Lead at Kadabra
I purchased my Grafana Cloud subscription through the AWS Marketplace, which simplified my procurement process and allowed me to apply the cost towards my AWS committed spend.
System Engineer at a retailer with 10,001+ employees
 

Valuable Features

Elastic Observability excels with flexible integration, powerful search, scalability, real-time insights, affordability, and robust support, enhancing efficiency.
Grafana is a popular, open-source tool known for customizable dashboards, integrations, real-time analysis, and extensive community support.
The most valuable feature is the integrated platform that allows customers to start from observability and expand into other areas like security, EDR solutions, etc.
Chief Cloud Architect at a tech services company with 11-50 employees
the most valued feature of Elastic is its log analytics capabilities.
Senior Technical Sales at a tech vendor with 1,001-5,000 employees
All the features that we use, such as monitoring, dashboarding, reporting, the possibility of alerting, and the way we index the data, are important.
Product Owner at Swisscom
Users can monitor metrics with greater ease, and the tool aids in quickly identifying issues by providing a visual representation of data.
Aplication Architect at Amazon
The fact that I can join data from my SQL database with metrics from Prometheus in the same table is a feature I have not found performed as well elsewhere.
System Engineer at a retailer with 10,001+ employees
Its alerting feature is effective because it allows me to set thresholds to send an email if a certain threshold is met.
BI and Analytics Engineer at Sandvine Inc
 

Categories and Ranking

Elastic Observability
Ranking in Application Performance Monitoring (APM) and Observability
6th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
29
Ranking in other categories
IT Infrastructure Monitoring (9th), Log Management (14th), Container Monitoring (4th), Cloud Monitoring Software (7th)
Grafana
Ranking in Application Performance Monitoring (APM) and Observability
5th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
48
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Elastic Observability is 2.6%, down from 6.2% compared to the previous year. The mindshare of Grafana is 3.6%, down from 6.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Grafana3.6%
Elastic Observability2.6%
Other93.8%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Mohammed-Abdelalim - PeerSpot reviewer
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
Has provided powerful customization for unique monitoring needs but needs more out-of-the-box capabilities
In my opinion, the best features of Elastic Observability are their flexibility to integrate with other existing systems and the ability to build a unified monitoring tool that can integrate with existing ones and end-to-end user journeys which require a lot of customizations. The greatest feature in Elastic is the ability to customize. This is similar to my comments about customizable dashboards in Elastic because it's visible to the analyst. However, it's very great. Customizing these dashboards can meet the customer's specific use cases and specific stories that they have in their environment, their special environment that doesn't look like other environments. The dashboarding in Elastic is highly customizable to the level of logos. If the customer wants his company logo in the dashboard, it can be done.
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Unified dashboards have empowered teams and have democratized real-time operational insights
Grafana's snapshot and dashboard sharing features are critical for our remote incident response. During production issues, I generate a public snapshot of a dashboard at a specific point and share the URL in our Slack war room so every engineer can see exactly what the metrics looked like when the error occurred. This helps significantly during the process of finding the root cause in those scenarios. The best features Grafana offers go beyond just pretty charts; it is an integration engine. The fact that I can join data from my SQL database with metrics from Prometheus in the same table is a feature I have not found performed as well elsewhere. My team uses this feature by comparing two different tables from the databases to show one single view, which Grafana is really helping with. In a visualized way, the charts can be displayed on one dashboard, allowing end users who are not familiar with these technical aspects to extract valuable data from it. Grafana has positively impacted our organization by democratizing data within our company. Before using Grafana, only developers could see the system health, but now our product managers and executives have their own high-level dashboards, which has improved cross-departmental transparency and alignment.
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881,082 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
14%
Manufacturing Company
8%
Government
6%
Financial Services Firm
19%
Computer Software Company
12%
Manufacturing Company
9%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise16
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise8
Large Enterprise25
 

Questions from the Community

What do you like most about Elastic Observability?
Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning...
What is your experience regarding pricing and costs for Elastic Observability?
The problem is their licensing model, which is a bit confusing. Many customers struggle to understand their total cost of ownership because Elastic licensing is not dependent on easy, quantifiable ...
What needs improvement with Elastic Observability?
After careful consideration about areas for improvement in Elastic Observability, aspects such as pricing, customization, implementation, and scalability could be improved. As a user of the system,...
What do you like most about Grafana?
The product's initial setup phase was very easy.
What is your experience regarding pricing and costs for Grafana?
The costs associated with using Grafana are somewhere in the ten thousands because we are able to control the logs in a more efficient way to reduce it. That is pretty much great for us.
What needs improvement with Grafana?
Grafana could be improved through enhancement of graphs and visualizations and providing more integrations. Grafana is going to start working with OpenTelemetry, which would be helpful to have the ...
 

Comparisons

 

Overview

 

Sample Customers

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank
Microsoft, Adobe, Optum, Sky, Nvidia, Roblox, Wells Fargo, BlackRock, Informatica, Maersk, Daimler Truck, SNCF, Atlassian, DHL, SAP, JPMorgan Chase, Cisco, Citi and many others.
Find out what your peers are saying about Elastic Observability vs. Grafana and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.