We use Meraki MX for cloud-based networking, particularly as a firewalls and routers.
Co-Founder and CFO at a tech services company with 1-10 employees
Easy to deploy remotely and has automatic updates
Pros and Cons
- "What I like best about Meraki MX is that it's easy to deploy remotely. The product works. It has automatic updates. I also like that Meraki MX is a brilliant device. You turn it on, stick the key in there, activate it, and then you're done. Meraki MX does what my customers need at the end of the day, so I also like that."
- "An area for improvement in Meraki MX is that it needs some provision, as supplying the unit through Cisco can be tedious at times, but as far as the product itself and its offerings, Meraki MX is five-star all the way."
What is our primary use case?
What is most valuable?
What I like best about Meraki MX is that it's easy to deploy remotely. The product works. It has automatic updates.
I also like that Meraki MX is a brilliant device. You turn it on, stick the key in there, activate it, and then you're done.
Meraki MX does what my customers need at the end of the day, so I also like that.
What needs improvement?
An area for improvement in Meraki MX is that it needs some provision, as supplying the unit through Cisco can be tedious at times, but as far as the product itself and its offerings, Meraki MX is five-star all the way.
For how long have I used the solution?
I've been dealing with Meraki MX for four years now.
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What do I think about the stability of the solution?
Stability-wise, Meraki MX is okay. It performs as it's supposed to. There was one hardware failure, and the Meraki team replaced the unit practically overnight, no questions asked.
How are customer service and support?
The technical support for Meraki MX is a ten out of ten for me.
How would you rate customer service and support?
Positive
How was the initial setup?
Meraki MX has a straightforward setup.
What's my experience with pricing, setup cost, and licensing?
The pricing for Meraki MX is all right, but as the hardware needs to be licensed, the cost depends on the complexity of the device and the term. Pricing could be $100 to $10,000 yearly or even more for a more complex device.
What other advice do I have?
My company is a Cisco partner and a reseller of Meraki MX.
My rating for Meraki MX is ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner/Reseller

DIRECTOR
Lets us control all the traffic data and analyze it; warns us about any device with malware
Pros and Cons
- "It prevents us from being hacked and delivers information about who and where the attack came from."
- "Managed centrally over the web: You can manages all your Meraki devices in a single account."
- "Site to Site VPN: The device can establish a VPN connection to multiple sites in a mesh environment in seconds, and without complex VPN knowledge."
- "Traffic Shaping: The device lets you decide how you want to use your internet services. Due to the fact that Meraki can accept dual WAN, you can decide the way you balance the data traffic."
- "It would be great if the Meraki devices let us see, in real time, the internet demand on a single device."
- "The only stability issue is in Content Filtering. Sometimes we need to report these types of issues to Cisco support."
How has it helped my organization?
Meraki lets us control all the traffic data and analyze it. The Traffic Shaping lets us install voice servers and give quality of service. It prevents us from being hacked and delivers information about who and where the attack came from.
What is most valuable?
- Managed centrally over the web: You can manages all your Meraki devices in a single account.
- Site to Site VPN: The device can establish a VPN connection to multiple sites in a mesh environment in seconds, and without complex VPN knowledge.
- Traffic Shaping: The device lets you decide how you want to use your internet services. Due to the fact that Meraki can accept dual WAN, you can decide the way you balance the data traffic.
- Content Filtering: Excellent, and very easy to use. You can establish rules over specific content, what is allowed to be used, and assign them to a single device or a group.
- Intrusion detection and prevention (IDS/IPS): The best feature. It can detect malware, even a virus, and warn you by email about the device that has it. When the Meraki detects that something is wrong, it automatically blocks the connection or the intrusion, delivering a graphic report with all the necessary content.
What needs improvement?
It would be great if the Meraki devices let us see, in real time, the internet demand on a single device.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The only stability issue is in Content Filtering. Sometimes we need to report these types of issues to Cisco support.
What do I think about the scalability of the solution?
You need to change the device based on information that Cisco provides. If you overload the Meraki throughput, it is time to change the device.
How are customer service and technical support?
Excellent.
Which solution did I use previously and why did I switch?
Fortinet. We switched to Meraki because it lets you see what's happening in your LAN and WAN in a graphic and web environment. Our customers are very grateful because we let them log in to the Meraki and let them see their network activity.
How was the initial setup?
You only need to know about firewalls, content filtering, and networking.
What's my experience with pricing, setup cost, and licensing?
It is more expensive than other solutions, but it is a cloud-managed network solution and support is given at the moment you call. That give a very big plus.
The Meraki UTM is excellent when you buy the Advanced Security license. If you buy a different license you lost all the valuable functions.
Which other solutions did I evaluate?
Fortinet, Barracuda, and other open source solutions.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Meraki MX
May 2025

Learn what your peers think about Meraki MX. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
Commercial Product Manager at a comms service provider with 10,001+ employees
Easy to manage, easy to set up, flexible, and good support
Pros and Cons
- "It is easy to manage, which is one of the most important things for us. It is also flexible, stable, and scalable."
- "The whole Cisco Meraki range requires easier access for cameras. For a security center, it would be helpful to have easier access to cameras through the portal. Its licensing cost could also be better."
What is our primary use case?
We are using it for retail and on building sites in combination with the 4G system. We are using the latest version of this solution.
What is most valuable?
It is easy to manage, which is one of the most important things for us. It is also flexible, stable, and scalable.
What needs improvement?
The whole Cisco Meraki range requires easier access for cameras. For a security center, it would be helpful to have easier access to cameras through the portal. Its licensing cost could also be better.
For how long have I used the solution?
I have been selling this solution for five years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We have a lot of customers for this solution. In terms of the number of users, there are about 200,000 users.
How are customer service and technical support?
Their technical support is very good.
How was the initial setup?
It is easy to install. It took us one hour to deploy it.
What about the implementation team?
You need a consultant or integrator only when you have a complex installation. We are an integrator and one of the larger resellers of Meraki. We have about 50 people, and we also have a 24/7 service desk.
What's my experience with pricing, setup cost, and licensing?
Its licensing cost could be better.
What other advice do I have?
I would absolutely recommend this solution. We will keep on selling this solution.
I would rate Meraki MX a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
IT-Systemadministrator at Laiqon AG
The solution is user-friendly and practical
Pros and Cons
- "Very easy to use and navigate."
- "Could possibly use deeper configurations."
What is our primary use case?
In our company, about a hundred employees are using Meraki MX solution.
What is most valuable?
The solution is very easy to use. It's easier than, for example, FortiGate.
What needs improvement?
I would say that it could possibly use some deeper configurations, but I am not entirely sure. I'm still comparing it with others.
For how long have I used the solution?
I have been using Meraki MX for several years now
What do I think about the stability of the solution?
My rating of the stability of Meraki MX would be a nine out of ten.
What do I think about the scalability of the solution?
When it comes to the scalability, would give it a seven out of ten. I didn't initially buy it or install it myself, but but we are using still it to this day.
How are customer service and support?
Which solution did I use previously and why did I switch?
What's my experience with pricing, setup cost, and licensing?
Which other solutions did I evaluate?
At our company, we have been using both FortiGate and Meraki MX for some time now. We are still comparing them and deciding on which one we should stick with in the future
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Director at SURGICARE CHARITY INC
A useful and easy to manage solution
Pros and Cons
- "The solution is easy to set up."
- "It is very expensive."
What is our primary use case?
The solution is useful and easy to manage, and we deploy it on-premises.
What is most valuable?
The solution is very valuable because it always updates firmware or operating systems.
What needs improvement?
The price of the solution can be improved because it is very expensive.
For how long have I used the solution?
We have been using the solution for approximately three years.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The solution is easy to set up. If you are familiar with it, it will take only a few hours to complete the deployment.
What's my experience with pricing, setup cost, and licensing?
We have chosen to stop using this solution because the cost of renewal is expensive.
What other advice do I have?
I rate the solution an eight out of ten. The solution is good, but the price can be improved. I recommend the solution to people who can afford it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Network Engineer at a computer software company with 11-50 employees
Good support, easy to set up, with web-based centralized management
Pros and Cons
- "The technical support people from Meraki are brilliant."
- "They need to improve the link between Meraki and Active Directory."
What is our primary use case?
We are a solution provider and Meraki is one of the firewall products that we implement for our customers.
What is most valuable?
Meraki is very easy to set up. It has a cloud-based setup where you log into a portal and it communicates with your device.
What needs improvement?
You can't set up complicated firewall rules, such as the ones that can be handled by Sophos. Sometimes you need to contact Meraki Cisco support for extra setup because as a normal user or administrator, you can't do it.
If you use the VPN to link Meraki with your onsite domain with Active Directory then it doesn't work properly. It will work for one or two weeks, then it will stop. They need to improve the link between Meraki and Active Directory.
When the internet connection is lost, you are not able to change any of the firewall rules because you cannot connect to the portal. This is unlike Sophos, where you can log on to it physically and change the rules.
It would be good if they allowed you to implement the certificate. At the moment, you can link Meraki with the self-signed certificate in your domain, but you cannot set up the active service VPN with Meraki on a certificate.
For how long have I used the solution?
I have been working with Meraki MX for five years.
What do I think about the stability of the solution?
Stability is not a problem, although we did one time have a Meraki device that was dead on arrival.
How are customer service and technical support?
The technical support people from Meraki are brilliant. When you call, you reach them quickly and it's like you are talking with second-line support. By comparison, with Sophos, it's not always like that. The people from Meraki really try.
Which solution did I use previously and why did I switch?
We sell the Sophos UTM solution to protect some of our customers. I am a certified Sophos architect and it is easier to set up than Meraki.
We are also resellers of FortiGate.
When it comes to reading the logs of other devices, it is much easier with Meraki, FortiGate, or even the Sophos XG firewall.
At the moment, all of the firewalls on the market are doing the same thing. Once you buy the license, it will cover everything.
How was the initial setup?
I have never had a problem setting up a Meraki device, other than one time when the unit was dead on arrival. Once they are set up, they work fine.
What other advice do I have?
The suitability of this product depends on the customer's needs. If they don't need really complicated firewall rules, yet want to protect the network and want really good web filtering, then I recommend using Meraki. If on the other hand, they have a really complicated setup and want better filtering, then Sophos is the better option.
Also, if you have your own web server or mail server on-site, then I recommend Sophos. If instead, you have a normal office network with mail stored in the cloud, then I recommend Meraki.
Overall, this is a good product but it does have some limitations. Sophos UTM gives you more options, for example.
I would rate this solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Adviser/Manager with 51-200 employees
Be prepared for a new way of managing networks.
What is our primary use case?
I used the MX80 as primary FW in a small Office with 50 users. The options provide even non-FW-specialist a way to manage and block certain aspects of internet usage.
The main purpose of the Meraki is to use Internet for Users. Not filter traffic for Servers.
Together with other network gear you get an overall visibility into each client on the network. Thats is fantastic. Meraki offers free trails and you can get the entry level gear very cheap. The support model allows usage of the cloud management only if you have support. But then you get all features and updates.
We now use the small MX as a VPN tunnel in the small offices. The SDWAN feature is great as it connects to any point if one is not available. Setup is easy as bam. Check it out.
How has it helped my organization?
Everyone is able to look at the cloud management to find out problems and identify the source. You don't need a FW specialist any more. You can even outsource the maintenance and support via a support account and delegate access in networks, locations or even only one device.
What is most valuable?
The solution was cloud managed, so I could access it from anywhere and deploy it with zero configuration. No need to configure anything. Just send it to the location and connect with the internet.
What needs improvement?
The event logging, alerting, and reporting features could use improvement. Especially the export of the log is difficult. There is an API to connect to, but I have not found it easy to extract something yet.
For how long have I used the solution?
I have used this solution for 4 years.
What do I think about the stability of the solution?
I did not encounter any issues with stability. Once a device was just dead and dead replacement. Once we had to replace a device because of predicted failure. Both cases were handled well by the support. We had only next business day support.
What do I think about the scalability of the solution?
I did not encounter any issues with scalability. High bandwidth will cost something. You might be better off using multiple streams with multiple providers.
How are customer service and technical support?
I would rate technical support 10/10.
Which solution did I use previously and why did I switch?
I previously used Cisco and I switched because of missing manageability.
I now use a central Sophos FW and this can be managed through the central AV and Protection Cloud Management if you use Sophos as AV client.
How was the initial setup?
The initial setup was easy. Some features need more investigation (client VPN). SDWAN is great. Some more training on how to set something up would help like VLAN. Even if it is that easy to configure it, the basic concepts might be missing.
What about the implementation team?
Other provider did not jump on Meraki as I would expect. Most of them do not support nor use Meraki. It is difficult to find support provider to help if there is a problem.
What was our ROI?
With many locations you will save a lot on traveling and deployment, as you don't need this any more. The costs inc. support is comparable with other vendors.
What's my experience with pricing, setup cost, and licensing?
Compare total costs (setup and management), taking in mind that cloud features do more than just stop traffic on the edge: they identify both traffic and users.
Is it getting used to have support as a must. But realistically I would not use any other FW without support today.
Which other solutions did I evaluate?
We used Cisco products, we tested several other vendors too. Sophos is a close match in manageability and offer real FW features, but is more complex and needs more training.
Meraki is still best for an office FW. Simple categories, features, SDWAN. I would not use it for Web Server protection or Server to Server firewall so.
What other advice do I have?
Be prepared for a new way of managing networks. Test it. See the webcast. The zero deployment is a killer feature. Network Products like switches and Wifi do the rest.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
COO at a manufacturing company with 11-50 employees
Good support, cloud-managed with a nice web interface
Pros and Cons
- "They have very good technical support and I have relied heavily on them."
- "It would be nice if the different services, including the SIEM SOC and endpoint detection and response (EDR) were integrated into one, so that I don't have to go to different vendors for different services."
What is our primary use case?
The primary reason we implemented this product is as a gateway router. That is the first functionality that we sought out for. It also has all of these built-in intrusion detection and malware protection firewall features. So, we are also using it for the firewall capability that is built into it.
What is most valuable?
The whole selling point for this product is that it's cloud-managed.
They have very good technical support and I have relied heavily on them.
The ports can be VLAN separated, so we use that feature, or we used it in the past.
What needs improvement?
It would be nice if the different services, including the SIEM SOC and endpoint detection and response (EDR) were integrated into one, so that I don't have to go to different vendors for different services. Ideally, I would like to have one place to shop.
What do I think about the stability of the solution?
This is a stable product.
How are customer service and technical support?
They have very good technical support.
Which solution did I use previously and why did I switch?
We also have a Barracuda.
I worked with the previous, older router than was in the company and it was command-line driven. That was terrible, so I find that the Cisco Merki is a great improvement. Overall, I'm really happy with it, although I cannot compare it to any others.
My understanding is that all of the products have evolved from a command-line interface to being web-based and cloud-managed.
How was the initial setup?
The initial setup is pretty straightforward.
What about the implementation team?
I deployed this product, although I relied a lot on Cisco support when I set it up.
What other advice do I have?
This is a nice device, although I find that when you speak with professionals about it, they put down these combined devices that have many different functionalities. They say that it is not like a bonafide firewall, the same way that they say the Barracuda IPS is not as good as a dedicated one. I wouldn't be able to tell you whether it's good or it's better unless something really bad happens. I don't know, for example, whether it works great or it's that we haven't been attacked yet.
We have a SIEM SOC managed service and as part of it, they rely on the logs that the Meraki generates, so it can't be that bad of a product.
Overall, this is a very nice product.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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