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PeerSpot user
Systems Engineer at a financial services firm with 1,001-5,000 employees
Real User
I can have the firewall up and running and configured in one hour, but to scale, you need to buy the next model as there is no upgrade path.

What is most valuable?

  • Easy deployment
  • Easy configuration
  • Great reports

I can have the firewall up and running and configured in one hour.

How has it helped my organization?

  • Automatic site to site VPN
  • Content caching
  • Automatic ISP failover
  • Easy to troubleshoot
  • Everything done true dashboard.

What needs improvement?

I do not seeing any areas that need improvement.

For how long have I used the solution?

I've used it for two years.

Buyer's Guide
Meraki MX
May 2025
Learn what your peers think about Meraki MX. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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What was my experience with deployment of the solution?

Not at all.

What do I think about the stability of the solution?

Not at all just make sure you using a proper model for your environment, as you don't want to overload the firewall.

What do I think about the scalability of the solution?

If you are overloading the firewall, you need to buy the next model as there is no upgrade path.

How are customer service and support?

Customer Service:

It's brilliant, 10/10 - you can open case online, or call them and you will be talking directly to the tech, who has access to your environment.

Technical Support:

10/10.

Which solution did I use previously and why did I switch?

I used Checkpoint, Cisco ASA, Palo Altos, Juniper. To configure the devices you need days, to spin up Meraki Firewall you need minutes.

How was the initial setup?

It's very simple.

What about the implementation team?

We did it in house, across five offices and the data center.

What was our ROI?

It saves time on spinning up new offices, and on managing the firewall.

Which other solutions did I evaluate?

Juniper switches.

What other advice do I have?

I will never go back to any other solution. Right now our corporate network, across the five offices and the data center, is 100% Meraki, Meraki Firewalls, Meraki Switches, and Meraki APs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Engineering Manager at a tech services company with 11-50 employees
Reseller
Addresses multiple use cases from an all-in-one device
Pros and Cons
  • "I love the simplicity of Meraki MX — specifically, the simplicity of the dashboard."
  • "You cannot use switching behaviors as you see on the Meraki switch."

What is our primary use case?

Our company and clients use this solution. Our clients range in size from small, medium, and large organizations. Within our company, there are roughly 50 people using this solution. 

What is most valuable?

I love the simplicity of Meraki MX — specifically, the simplicity of the dashboard.

What needs improvement?

Currently, I don't see any big areas for improvement; although, It lacks some switching features. For instance, when you use MX to link the firewall to a stack, you cannot use LACP.  You cannot use switching behaviors as you see on the Meraki switch. This would be a really cool feature to have — real switching features on Meraki MX.

For how long have I used the solution?

I have been using Meraki MX for five years.

What do I think about the stability of the solution?

Meraki MX is very stable. We haven't experienced any issues relating to stability. It's also very scalable, too.

How are customer service and technical support?

We are in the first line of support, so we use the support differently than traditional customers — they are good.

Which solution did I use previously and why did I switch?

Yes. We used Cisco, Palo Alto, a bit of Fortinet, and others. Currently, we only provide Meraki and Meraki-related devices.

What's my experience with pricing, setup cost, and licensing?

The price could be lower, but compared to the TCO of other products, it's not really that expensive. When we sell it to customers, the first fee of the quote is often a bit odd; however, consider the small number of resources needed to manage it, there is an advantage to using Meraki MX.

What other advice do I have?

You need to be ready to change your mindset of classical firewalls. Meraki is really more powerful with the full stack, which is the real purpose of this solution.

The real advantage with Meraki is the interaction between different prototypes, like Xpoint which is Amex — this is a game-changer. It's great when you have the full stack and you can play with the different settings and interact between Meraki devices.

Overall, on a scale from one to ten, I would give Meraki MX a rating of eight.

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
Buyer's Guide
Meraki MX
May 2025
Learn what your peers think about Meraki MX. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
Group ICT Manager at a transportation company with 501-1,000 employees
Real User
Works without any problems but management can be improved
Pros and Cons
  • "The most valuable feature is that we didn't have any problems with Meraki MX."
  • "Management can be improved in Meraki MX."

What is our primary use case?

We are using Meraki MX for Wi-Fi.

What is most valuable?

The most valuable feature is that we didn't have any problems with Meraki MX.  

What needs improvement?

Management can be improved in Meraki MX. 

For how long have I used the solution?

We have been using Meraki MX for eight years.

What do I think about the stability of the solution?

Stability and scalability are good. We didn't have any issues. 

How are customer service and technical support?

Our experience with technical support was fine. We don't have any problems at all.

How was the initial setup?

The initial setup was very quick and straightforward.

What's my experience with pricing, setup cost, and licensing?

The pricing is fine at the moment.

What other advice do I have?

I would recommend Meraki MX. 

I would rate this solution a seven out of ten. It can have better management. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CEO at Innovisio Oy
Real User
Has good automatic firmware updates and the Active Directory authenticates VPN users
Pros and Cons
  • "I like the automatic firmware updates. We use the Active Directory to authenticate VPN users."
  • "Expensive licensing and firewall stops immediately working if the license is not renewed at expiration date."

What is most valuable?

I like the automatic firmware updates. We use the Active Directory to authenticate VPN users. 

What needs improvement?

Expensive licensing and firewall stops immediately working if the licence is not renewed at the expiration date.

For how long have I used the solution?

I have been using Meraki for four years.

What do I think about the stability of the solution?

It's very stable. I haven't had any issues with the stability. 

What do I think about the scalability of the solution?

I have not used the scalable features at all. We have around ten users using this solution at the moment. We don't have plans to increase the usage, all business is exhausted. 

It doesn't require staff to maintain it. It's up and running. Tops it requires is one staff checking on it once a month. 

How are customer service and technical support?

Their technical support has been great. 

Which solution did I use previously and why did I switch?

We did previously use a different solution. We switched because that solution wasn't stable. 

How was the initial setup?

The initial setup was straightforward. The deployment took around four hours. 

What about the implementation team?

I deployed it myself. 

Which other solutions did I evaluate?

I did evaluate other solutions but once I found Meraki, I wanted to give it a try. 

What other advice do I have?

I would rate it a ten out of ten. I'm very happy with the solution. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Cisco System Engineer at Logicom
Real User
Good solution to use for a POC
Pros and Cons
  • "I use Meraki in my POCs and with my customers as well."
  • "I need more UTM protection security features."

What is our primary use case?

I use Meraki in my POCs and with my customers as well.

What needs improvement?

From a subscription base or price perspective, there's some room for improvement.

They also need more security features. There are good security features now, but I need more of the security features to offer UTM protection.

What other advice do I have?

I would rate this solution nine out of 10. As a solution, there is no need for improvement, it's a good solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Specialist and Senior Consultant at Netserve
Consultant
Straightforward initial setup, but needs more load balancing options
Pros and Cons
  • "Deployment takes no more than one working day."
  • "Load balancing options and ability to manage a couple of Internet connections."

What is most valuable?

We usually work with small businesses, so their requirements are simple. They just need to have a firewall to protect their internal network. Mainly that is it. So it's a simple firewall.

What needs improvement?

If Meraki could handle more than one internet connection and a bonding formula then that would be valuable. Load balancing options and ability to manage a couple of Internet connections, that's it. This is the main thing I see that the solution needs.

For how long have I used the solution?

I've been using the solution for one year.

What do I think about the stability of the solution?

We've used Meraki for one year, so it's not enough time to evaluate the ability but it's still working.

What do I think about the scalability of the solution?

Since we've only used it for one year, there's still a question about scalability.

How are customer service and technical support?

We usually buy it and we install it ourselves. So we don't need support.

How was the initial setup?

The initial setup is straightforward for a simple firewall. Deployment takes no more than one working day.  For deployment, you only need a technician, a well-trained technician to go onsite and just install it. The rest could be supported online, if they need on-site support it's very rare.

What other advice do I have?

In terms of advice, I would say you should really prepare for open source because you have more control. For us here, we are well trained in firewalling as we have access to open source software and we are good at it. Open source gets rid of all the licensing issues. Meraki is a good solution, but it's not the best solution out there.

I would rate this solution a five out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
it_user1084710 - PeerSpot reviewer
Network and Security Administrator at AJINOMOTO-OMNICHEM
Real User
Scales well and has good web filtering
Pros and Cons
  • "The initial setup for me was straightforward."
  • "Right now, you can postpone the update but eventually, if you don't do the update, it will install the updates automatically for you and that's something that is not working for me."

What is most valuable?

Out of the features, I think the web filtering is most important here, and the SD-WAN solution.

What needs improvement?

Currently, if you make a rule in the firewall you have to add all of the IPs. If I'm working with an object for, say, an object group, where I put every single IP that I want into it, and then I apply it on a rule, it's a little bit easier to configure because you have a better overview of that. The overview is not completely clear. It's a bit difficult. But control of network objects is something I really want because it makes it easier to maintain.

Also, there's not enough control over system updates. Right now, you can postpone the update but eventually, if you don't do the update, it will install the updates automatically for you and that's something that is not working for me. It can happen during business hours, for example, and then you have a big issue.

For how long have I used the solution?

I've been using the solution for six months.

What do I think about the stability of the solution?

In my opinion, it's a pretty stable solution. The solution is really running in a very stable manner.

What do I think about the scalability of the solution?

It's pretty scalable. I have, worldwide, over a million users.

How are customer service and technical support?

As of right now, I've never needed technical support. I've never had one issue with Meraki.

Which solution did I use previously and why did I switch?

We previously used Cisco ASA. We switched because it was an all-in-one solution. With Cisco, we couldn't configure the ASA-1, so we needed special equipment. It became an expensive solution. Meraki is also expensive, but it's a little bit less expensive and it's easier to configure than Cisco ASA.

How was the initial setup?

The initial setup for me was straightforward and was not that difficult. The first time, it took a bit, but after that, I configured templates so it made it faster. I can roll out a firewall in five minutes.

What about the implementation team?

I did the implementation myself. I oversee the maintenance as well.

What other advice do I have?

As advice, I would say that you should look first through the community and see the different issues that people are running up against, so you're aware of what's going on. Meraki is very easy to configure. So if you want an easy to configure firewall, I think Meraki is a good solution for you.

I would rate this solution between an eight and nine out of ten. The product still needs work and the features could be better.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Company Owner at a tech vendor with 11-50 employees
Real User
Has improved our security levels and is a good fit for our business and client needs
Pros and Cons
  • "The security level of our organization has changed by using Meraki MX Firewalls. We didn't have the UTM before, but now we have sandboxing, tray scanning, attack preventions and monitorization. Our security level has improved."
  • "We feel that Cisco provides smaller features, with fewer possibilities versus other solutions out there."

How has it helped my organization?

The security level of our organization has changed by using Meraki MX Firewalls. We didn't have the UTM before but now we have sandboxing, tray scanning, attack preventions, and monitorization. Our security level has improved. 

What is most valuable?

The most valuable feature is the cloud solution because it is configurable from anywhere. It is very user-friendly and not hard to learn. 

What needs improvement?

We feel that Cisco provides smaller features with fewer possibilities versus other solutions out there. 

How was the initial setup?

The basic configuration takes 10-15 minutes which is great. 

What's my experience with pricing, setup cost, and licensing?

Our users find the entire package quite expensive. The price of the application itself is not expensive but if you take a license, it costs more than the application itself. If you get it for five years, it is almost double the price of the application.

Which other solutions did I evaluate?

We looked at Sophos products and there is something to be said about their ability to build a price out of what your user wants. This is not an option with Meraki. 

What other advice do I have?

It is a good fit for our business needs and our client needs. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Meraki MX Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Meraki MX Report and get advice and tips from experienced pros sharing their opinions.