N-able Cove Data Protection Reviews

We use it to do complete server backups, including system state, for disaster recovery. We also have a few workstations that we back up as well.

We are trying to promote everything being backed up on the platform: Out of sight, out of mind, just back up everything. We've created a new pricing model to help that along and hopefully clients will see the value in having that.

The single pane of glass saves a ton of time. We can sort by data resources and scroll down and see which servers have SQL, which servers have enabled the system state, which are only file and folders backups, and we see the Microsoft 365 SharePoint, Microsoft 365 Exchange, and OneDrive backups. If you set it up this way, it has color bars and each of the color bars represents 28 or 30 days or 31 days. When you hover over each day you can see the date. If it's a solid green or a light green that means it's great. If it's orange that means it failed once or twice or three times for whatever reason; whether you rebooted the server or whether there was a power loss and the server was off. You can figure out what the problem was really quickly.

If it's a server that's been on for a long time and that has always reported in, and the backup fails, it's literally as simple as remoting in, stopping the backup service controller, stopping cryptographic services, restarting that service, restarting the backup service controller and letting it back up off to the next pass. A few hours later, you look back and you say, "Everything's working again." It works like a charm. It really is a completely hands-off, set-it-and-forget-it system, with great alerting. 

I spend about five minutes in the portal, and even that is an exaggeration, just to make sure everything is good in the morning. I'll pop in at some point in the afternoon, and I'll pop in during the evening just make sure everything is good, because sometimes I don't check my email. I'll just go into the dashboard and see that single pane of glass and know that everything's working. I don't really think about backups. It's a tremendous time-saver. It's truly easy to use. There's a single pane of glass. You tweak it a little bit, create your filters, and then you look at it a few times a day. If I spend five minutes a day on it, that's a lot.

The most valuable feature is that it's hands-off. I log in every morning and there are pre-canned filters that I've created to make my life easier. I have something called server status color bars, and that gives me all the servers and, in a nutshell, I can see

• if any errors are being reported
• when the last backup was
• if one is not working, should there be one, and it literally jumps off the page.

You know right away that there's a problem, and that's accomplished through the filtering capabilities, because you can save a filter. Once it's set, you can even duplicate it and then change the parameters and create another filter. It's almost like using tags, but it's allowing you to see the information you want on the screen.

It literally takes me two seconds to understand, without even looking at alerts that have been generated, and to instantaneously have peace of mind that everything was backed up.

And If there's a problem, it's very quick to resolve.

It's also one of the easiest solutions I've used. In fact, out of the entire SolarWinds stack—next to the RMM solution, which is a very mature enterprise-ready solution—SolarWinds MSP Backup & Recovery is in its own class. It just works.

In addition, the solution provides a single dashboard for all types of data protection. And the single pane of glass gives you status.

It also reports and sends out email alerts, functions that are pretty simple to set up.

When we need to restore a file, we don't even have to remote into our client's system. We just log in to the system management, connect to that machine's Backup Manager remotely, and choose the file. If you know the exact file name you do a search and you can see all the files that have been backed up and when they were last backed up. We choose the most recent one, restore, and then say, "Okay, check to see if the file opens." It works that quickly.

In terms of the efficiency of the solution’s resource and bandwidth use, when you first load the client onto a server, you have the option of seeding the backup onto a local drive and then sending that drive to them for them to seed the backup, and then continue the backup. We don't do it that way. Most of our clients have modern internet bandwidth upload speeds that are very high. We've never had limitations in terms of upload speeds with SolarWinds. So we just kick off the backup and we don't limit bandwidth. It has really been very quick. With most of the server systems that we deal with, the upload is very quick.

The cloud storage, wherever it's backing up to, is happening behind the scenes and you really don't realize it. It basically just starts backing up to the cloud until it's done.

An area for improvement that would really work out well would be if there were a little bit more of an elegant handshake relationship between SolarWinds RMM and the PCs that are being backed up, to advise regarding "up" status. We all expect servers to be on all the time; we never have a problem with servers. But when I look at my desktop status, using the color bars filter, I can see a dozen systems that haven't backed up in a while. Because of COVID, some of these systems may be off. It would be awesome if there was some sort of indication that the system is on, some sort of a "heartbeat" functionality, to see if the system is on. If the system hasn't reported in, that might be tied in with the heartbeat. But if it's tied in with the RMM, and the RMM is reporting that it's online and it's showing that it's failing, it should tell us online. Then we would see that it's failing and that it may need attention. 

And that would be more "glue" for sticking with SolarWinds or moving to SolarWinds, to have exactly that functionality.

Currently, what we have to do is swipe the name, copy it, put it into the RMM, do a quick search, and then I know it's offline. I have to do that with each one of them. That's the most time-consuming part of the solution. If they could improve that and provide a heartbeat, it would be an amazing, 100 percent solution.

Since RMM is an agent that feeds back that a machine is alive and on, I don't see any reason why they can't either tap into that one feature or build the same exact polling within the backup agent, to update right away and say the system is online or offline.

We transitioned over to SolarWinds MSP Backup & Recovery a little bit more than a year-and-a-half ago.

I founded this company in 1997. We are a small, mom and pop, white-glove, complete VIP, service for small businesses. We do anything and everything for our clients. Most of the clients are very in tune with our recommendations in terms of backups, various security measures, and solutions that we have in place.

Overall, it's very stable.

The only problem we come across is if a PC shuts down, reboots, and it's in a bit of a funk. In that situation, we stop the cryptographic and the backup service controller. We then start the cryptographic and the backup service controller. If it doesn't work, then there is a second step where we have to delete the indexing file and it will just redownload and recreate a new indexing file. It then syncs up with what's in the cloud and then continues the backup process.

It is very sensitive to System File Checker failing. We had six instances, with six different servers, where System File Checker was erroring out. It turned out that Trend Micro Worry-Free Services was causing the problem. After uninstalling and reinstalling Trend Micro, File Checker started working again. Because System File Checker was failing, it was not allowing us to back up. I don't know exactly how it does it, but it knows that System File Checker isn't working. We also had one instance, among those six servers, where System File Checker was failing and we had to do a DISM file system repair onsite. Once we did that, System File Checker ran successfully and the backup started working properly again.

It's sensitive to System File Checker which, by the way, is a natural alert, which is great. If it's failing and the first two resolution attempts don't work, we know to run System File Checker right away and make sure that it isn't failing. And if it is, I can stop trying all the other possibilities and resolve SFC error. 

But really that's the only issue. I've never had to uninstall or reinstall the solution. It just works. I put myself out there and I take my job extremely seriously. I wouldn't be with SolarWinds right now if I thought there was even a remote chance that this would not serve my needs when I need it. It's really that reliable.

The scalability is unlimited. If I had a million systems out there, using this solution would just involve the time it would take to provision them. After that I could bill nicely for it and it's really hands-off. 

As I mentioned, if I had a million systems, and all these systems were reporting failures because they were not turned on, that is the only issue I would have with the system because I wouldn't know what the status was of each of those machines. Maybe they have something to help with that and I just don't know it. But if it had the ability to let me know that this system last reported in on this day, that would be great.

We're a small shop. We have 100 systems, servers, and a few workstations in place right now.

SolarWinds' technical support for this solution is excellent. Phenomenal. They are just amazing. If you have to call them, you press "two" for technical support and, within half-a-minute, you've got somebody on the phone. It's very rare that you have to wait on the call. Their response rate is phenomenal. 

All the people are pretty good. Everyone tries their best. I've had some situations where it may have dragged out a little bit longer, but I've been in this business long enough to realize that some support people are going to have more experience and some are going to have less. Sometimes you wind up with one that has less because they're still learning the ropes and getting used to it. They may not be as versed and experienced in the world of computing. But it's a rarity.

We transitioned to this solution from eFolder. That was not nearly as good a solution as this is. The eFolder solution was a solution that works hand-in-hand with StorageCraft. We are a big StorageCraft client. They're our vendor for local backups. They serve the StorageCraft business community very well. 

SolarWinds is a different approach to backups. It's its own dedicated, proprietary solution. You load the agent and tell it to pull all files, folders, system state, SQL—whatever there is to back up.

Before we considered buying this solution we took about a month to test and evaluate the product, and it tested 100 percent. Each scenario—we restored a server, we restored a workstation, we restored a laptop—just worked. We said, "This is great, that's it. We're sold." That's the reason why we went with it.

Another factor was cost. SolarWinds is a major cost- and time-saver. The time-savings were even more important and, of course, also equate to money. It's a completely hands-off solution and there's no charge for the software, as one would expect. We just charge for storage. There is the option to buy storage and everything aggregates into one, if you need it to. But at the end of the day, it's a very profitable solution.

The setup is very simple. We have an Excel spreadsheet that we set up with the PC server name. We then have to create a code and provision it through the system. It provides you with an encryption key, which we document. We also set a GUI password so that if it were to be compromised, you click on it if you don't know the GUI password. That way there are two levels of encryption. There is one at the GUI level and another at the connection level, for establishing a backup and having it speak with the servers. 

When we provision or install the agent, we do everything using remote, background services on SolarWinds. We're never on-prem. We're never physically controlling the PC. Everything's done in the background. We do a silent install. We can see if the service has been created and when the service starts. Then we just finish up the provision and process. 

It's relatively simple. We have it down to a science: Silent installation, confirm services have started, stop the services, apply a policy, restart the services, log in using the GUI, kick off the backup, done.

To do the entire deployment, from start to finish, takes about 10 to 15 minutes per device. I do it myself because it's so quick.

I could train somebody to do it, of course, and there is the ability to create a template for the onboarding process. We're going to be doing that in our new PSA solution so that others can do it as well. But it's such an easy process. 

You can do it quicker because they have a feature—and I'm afraid to use it—where, if a client needs the solution installed on every machine, you can deploy it  as a self-provisioning installation process. It installs whatever it needs to install on all the systems. It can probably be done through a group policy. It's all documented. For anybody who has that type of scenario, it's super-easy.

The ROI depends. It's a very competitive market out there. But because we're hands-on with our clients and we're monitoring this, and there's not much to monitor—I only spend about five minutes a day on it—from a cost perspective, our ROI is anywhere between 300 and 700 percent profit.

Pricing is per GB. If you're backing up workstations, they provide you 100 GBs. If they are doing servers, they provide you 500 GBs right off the bat. But that's all aggregated for us, as an MSP. So the more clients we have, the more they're adding to the amount of space we have available for the entire client base. We wind up not ever having to pay overages and we wind up being able to grow into the amount of storage that becomes available.

Because we were moving away from another solution and had a decent amount of data that we were going to be backing up, I was able to negotiate a very good rate. There is flexibility. The rate that they presented was reasonable. It worked out that I got locked into a great rate. It made it easier for me to sell the product based on the fact that I get a lower rate.

There are so many different backup solutions that are out there, but when it comes to ease of use, it's hard to even look at anything else.

If you want to go through the motions of testing it, I get it. You have to do your own due diligence. But I've done the homework and it works. And if you have a RAID drive and you need a RAID controller driver, you can actually insert the RAID controller driver into the boot media so that it saves the volume. And it will just work.

We use a neat feature called Virtual Disaster Recovery (VDR) status. It only works on servers. I believe it's $5 a month to do recovery testing and it's certainly worthwhile. We even bill out for that, and having that feature built-in is making us money. It's automated. Once or twice a month it will virtually mount the backup and provide a screenshot and advise whether or not there have been any errors. 

Some of our clients' servers are very big, so the VDR process will be completed with errors. I've since been told that's because they've got very large volumes. If the volume is larger than one terabyte, they're not going to mount it, probably because of resources and to make it economically affordable to do a test. But most C-drive partitions, which is the system partition, are short of a terabyte. Most of our clients will have one terabyte or less for these partitions. What this feature does is provide you with a verification result and shows you a screenshot. 

It mounts the operating system, provides you with logging, and reports an error if a volume is too large. And I'm okay with that. The whole verification process, to make sure that the integrity is there, works out-of-the-box. The VDR status functionality, which is an add-on—you have to add each service to it—gives you peace of mind that the data is mountable and that you're good to go. That peace of mind is enough for me to go about my day and do whatever I have to do. It works.

If it reports an error, that's because the volume might be two, three, four, or five terabytes in size. As a result, they're not going to be mounting that.

It would take a long time. We would need resources and the type of an environment to be able to download the tens of terabytes that we have for clients. We didn't want to be out of compliance when downloading that locally on our network. We don't have the resources to be able to store that kind of data locally. Everything's cloud-based now. The option to do so is certainly there, but we don't do it because that's what the VDR testing does for us. It's a major time-saver because it's already being done by them when you elect to do it on a particular server.

You enable VDR recovery testing, choose once a month or bi-monthly, and you're done. The next time it's scheduled to run, it runs. You can see the history and the status. It's very easy. There's nothing to set up.

If you do Office365, which we're going to be embracing, SolarWinds seems to be the leader with Office365 backup, or at least they're dominating the market with advertisements. I feel good that I'm using a product for both backups and for Office365.

The Virtual Drive also looks pretty cool. I've never used it, but I could see how it would be cool. I'd have to find out whether that's something we can just install on a server and, if we need it, it would be there and allow us to restore a file right away without even having to log in to the Backup Manager. That would give us direct access to the files as if it were a regular file system. And they do support that functionality. 

The Recovery Console has worked, 100 percent. I used to do recoveries that way for each of the clients, but it would take a long time for downloading. That's why they introduced the Virtual Disaster Recovery testing. I don't use the Recovery Console anymore to test backups. If it tests in the cloud, I trust it will test fine if we were to download it.

I try to embrace the SolarWinds solutions as much as possible. They've served me and my company and my clients well. For servers, first and foremost, it's just a rock-solid solution. The restorability is excellent. We've had very few problems. And usually, if there's a problem, it's not on their end, it has to do with the server itself.

Our primary use case is for offsite backup of our client's and our data. We use it to backup files & folders, Exchange, and SQL databases. If  you need to do a disaster recovery, it has the option to restore your system to a VHD. If a customer has an issue that they just need some files or folders restored, or their SQL database, or a single email restore, you have the flexibility to restore whatever you need to. We can go down to item level if we need to.

SolarWind's reliability has improved our organization as we can offer a reliable backup solution to our customers. We have customers who were with other companies who were using a different backup solution, and when it came time to restore their files they were unable to restore what they were supposed to be backing up. We have never had that issue with all the times and situations that we have had to restore data. We have had no problems or issues.

In terms of its efficiency of resource and bandwidth use, we usually schedule our backups to be done after normal business hours when there is less network traffic and bandwidth is usually better. The backups don't take long at all as only the changed data from the previous backup is transferred. With the archiving feature, you can go back to any archive and restore what you need to from that backup.

I've been in IT for over 40 years, and I've tested and tried about every backup solution out there. The thing about SolarWinds backup, is that if they say it backed it up successfully, I know confidently that the data is safe and will be able to be restored if needed. The reliability and the confidence that we have in this product is extremely high. We've had customers have ransomware, data corruption, employees destroy their data, and as long as it's been backed up, I know that we can get it restored back and I know we have nothing to worry about.  

I would rate their ease of use a nine and a half out of ten. It's super easy, very intuitive, and it's very well done. They have a great product.

The standalone and the RMM are priced differently and each have their own dashboard. Once you load from either dashboard into the software, the software itself is the same. This makes backup operations great. It's so easy to manage and you can do it all from within each dashboard. The difference between the 2 models is one is priced per MB and one is per device.

The speed of the restore is dependent on the configuration. With their solution, you can just store it in the Cloud or you can store it in the Cloud and have a local speed vault. The local speed vault is a NAS, SAN, or mapped network storage on the local network. If you have a local speed vault, your restore is going to be as fast as your network is, or as good as your internet connection if you're restoring from the Cloud. They push it up and down as fast as you have a pipe for. There is really no latency in terms of software, and any slowness is going to be from your hardware or your internet connection.

Cloud storage is nice because a lot of places have local backup. Cloud backup also gives you an offsite location that if something happens to your physical site, someone forgets to put a tape in, or your place burns down, you lose all your stuff. The Cloud gives you a secondary place to backup to.

We've never even had to consider anything else for any situation for our customers. It restores well. It's hard to say anything about improvement because we're just so happy with it. Their support people are second to none. 

The one thing that could use some improvement is their Linux backup. Their Linux backup us a files/folders backup and you are not able to to a system restore. I have another product that I use for our Linux servers, but it would be nice if they had that flexibility on the Linux side. 

We have been using SolarWinds MSP Backup & Recovery for six years. We're using the standalone version as well as the RMM version, which are basically the same. The RMM version is integrated into their RMM package. 

In terms of stability, it runs. We were using it on a 2003 Exchange server and it runs on that. We've got it on an XP machine. We're running a lot of 2019 SQLs and 2019 Exchanges. It runs from top to bottom. It just runs. The only problem that comes up from time to time - but I don't feel it's under their control - is when you are backing up a workstation. The problem is when we're backing up a workstation, and there's a Windows update that comes down, it will shut their backup service off. It will then do the Windows updates, but won't turn that service back on unless the workstation is rebooted or the service is manually started.

 I don't think that's an issue of theirs but that's something that we're aware of. 

Solarwinds backup support guys are second to none! They are the best!  They are a great bunch of guys that are always great to talk to.

We used Vembu for a while until we had one instance where they couldn't restore the data that they said they backed up. We had Remote Backup Systems for a while and we ran into a problem with them not being able to restore data for a customer. We used Symantec backup for many years as a local backup, but only RBS and Vembu for Cloud and offsite. We have used Acronis, Veritas Backup Exec, Veeam, Arcserve, Symantec, as well as others over the years. We switched to SolarWinds because their cloud backup as well as local storage option coupled with their reliability was something that worked all the time along with no consumable or physical media issues you have with the other solutions. Since we had several bad experiences with not being able to restore data for customers when they needed it, we needed to find a solution that we could count on 100% of the time. There doesn't have to be any other reasons other than that. 

The initial setup was straightforward. You create your customer in your dashboard,  you right-click and add your device, give your device a name, and deploy it. It's so simple. From the RMM you can create an installation package that has all the client's info and then just run it. It has all the encryption and Cloud information in it. You just click "Create My Installer," it creates the installer, you copy that to the customer site, you run it and you don't even answer anything in that one. It has it all in there from the dashboard. 

From beginning to end, the deployment takes five minutes. 

We have definitely seen a great ROI on our Solarwinds backup solution.

Pricing-wise on the standalone is fair. The problem is that their RMM package is priced per device. Each device is allowed 500GB storage for $XX.XX. It's been like that for the past six years since we've been with them. If you go back five, six, seven years ago, 500GB was a lot, but as times change storage has increased. Operating systems are taking up more disk space, programs are taking up more disk space, updates are taking up more disk space, and people are storing more data. I know the storage (disk & cloud) part of it has gotten cheaper over the past six years, but the amount of storage you are allowed per device hasn't changed - it is still the same as it was six years ago. I'm not saying that they need to lower their per device fee, but I think it would be nice to see them allow more storage per device for that monthly per device fee.

Their pricing is still fair. Are they the cheapest? No. Are there other products out there that are as reliable as them? Probably somewhere, some product, but I'm not willing to take that chance because we developed a comfort level and we know if our customers get get corrupt data, need a deleted file restored, or get ransomware, we can get all their data back. That's where it's at. 

There aren't additional costs. You have your per device - you're allowed up to X amount and then you have overage charges, whatever per-gig over that you are. The billing is pretty straight up. If you have a stand-alone, it's however much all your clients are backing up by X amount, that's your bill.  As far as the billing, that's all pretty straightforward.

We looked at many different options as previously mentioned.  As far as ease of use, we looked at Veeam. Veeam is a nice product, but it is expensive. We also looked at the Barracuda backup solution, but that requires a physical appliance at each client's location. We've had two customers that were using a competitor's backup solution where they couldn't restore their data. We just don't have that problem with SolarWinds. for our customers that are concerned about internet/cloud restore speed, we just configure them with a local speedvault.

Everyone knows that the good backups and a good backup plan are the only safe haven from ransomware. If you've got a good backup, you don't have to worry about anything and that's where we're at. We've had three clients now in the past three months who had ransomware but were back up in no time with no data loss. 

Reliability and ease of use are was distinguish SolarWinds. 

I know there are a lot of companies out there that it's hard to switch from what you're doing. I would be willing to sit in a room with people that have evaluated as much as I have in terms of backup products over the years and talk and round table with them. 

I feel that SolarWinds had some issues with their per device charge and how much you are allowed with their RMM product, but as far as their backup products, they are rock solid. We've had no issues. None. I realize the backup is just part of their RMM thing, but that is the one part that there's just no question about.

Their product is reliable, easy to use, and fairly priced. It's not the cheapest, so if you're looking for the cheapest, then SolarWinds is not it. If you're looking for a quality solution that lets you sleep at night, knowing that you're not worried about your backup, your customer's backup, anything like that; I would definitely say, this is something you should really investigate and look into.

I would rate SolarWinds MSP Backup Recovery a ten out of ten.

Our primary use case is for all of our backup needs for the companies that we support throughout our area. Anybody who's looking for some sort of a trusted offsite backup solution, this is what our lead product is. It supports all bare-metal, offsite, cloud replication, the whole deal.

SolarWinds has improved my organization due to the way that we've been able to recover and not have any problems or issues within recovery. This has been key in making sure that we can get our clients back up working correctly, as well as making sure that the data is recoverable at any point in time.

It has reduced the amount of time that we spend on a day-to-day basis, as far as the admin side of the backup. We've probably been able to save a couple of hours per day, making sure that everything is working and working correctly the first time.

It has also reduced recovery times, as well as backup to the cloud itself. We've been looking at the recovery times. We have been able to save around eight to 10 hours per recovery, around an hour or two per week. And then as far as backup goes, we've been able to save around four to five hours. 

The most valuable feature is the recovery piece itself. Our ability to recover full systems correctly and properly the first time is what makes SolarWinds our most important piece.

The overall ease of use is fantastic. We have people who have very little knowledge who we've been able to teach how to do recoveries. Making things work has been very easy for us.

It provides a single dashboard for all types of data protection, we monitor everything through a single dashboard. It simplifies everything overall. It allows us to see everything, whether passing or failing any issues, any problems through a single pane of glass that we don't have to click through or adjust as we go forward.

We've noticed no difference between managing a simple or a complex backup or recovery, which is another reason why we liked the product so much. There have been no problems or changes as far as speed goes. We think that it's definitely an adequate or amount of time to recover those situations.

The efficiency of the resource and bandwidth use when it comes to both backup and recovery has been excellent at this point. We have not noticed any problems, issues, or changes within bandwidth and our ability to manipulate the amount of bandwidth that's taken at any point in time is another great feature.

The cloud storage feature has made us much more efficient, as well as profitable because of the ways that the software changes and deduplicates the amount of storage that is used at any point in time.

The reporting feature and functionality need improvement. We would like to see a little bit more detailed reporting that offers more CEO or C-level focused reporting options.

We have been using SolarWinds Backup and Recovery for roughly four years. 

I am very impressed with the stability. I haven't seen any problems or issues as far as corruption, stability, or anything along those lines.

It's very scalable and very friendly as far as scalability goes. It allows us to use whatever hardware we like and work in a variety of different situations.

Internally, we have about five or six dedicated technicians that we have using the solution. They are fully responsible for all deployment and maintenance.

In our organization, SolarWinds is used very extensively. All new backup opportunities go through and are sold as the SolarWinds Backup Recovery product.

Before SolarWinds, we used Barracuda Backups. The biggest reasons we switched to SolarWinds are because of the price, flexibility, and scalability.

The initial setup was very straightforward. It was very easy to use, very easy to understand, to sell, and to maintain.

We spent around a day or two learning how to back up, how things worked, how things got onsite/offsite. Then, just over time, we are continuing to look at ways to improve so, we spend a couple of hours per month learning new ways of doing things.

Our initial strategy was based on a cost-competitive situation and we were looking at something that was straightforward, easy to use, but also relatively inexpensive. This fit the bill for what we were looking to do. The strategy was to provide an offsite backup solution that would work for a client, in terms of a tape backup.

We had done the deployment ourselves. Any help that we needed, we got directly from SolarWinds. They were very good, very easy, and very willing to help. They're still very willing to help as we work through any hiccups or things that we see that are abnormal.

We have seen ROI. When we get a much more quick and scalable solution where everything works. We have been able to definitely increase our profitability within that.

We're about 40 or 50% more profitable than we were before.

The total cost of ownership given the inclusion of cloud storage and the absence of proprietary appliances has been great so far. The costs that they have in place are very fair and very justifiable.

The best thing about the SolarWinds solution is the ability to price or scale on a case by case basis. You're not buying into a full block of how many licenses you need. You're not signing up into a contract where you have to buy so many licenses, which has been great for us so.

If you're looking at doing a local storage device, then that is a one-time cost that you usually source from a third-party. They're outside of the initial software costs. There's nothing else that goes along with it.

The only solutions we looked at were Barracuda and Symantec Tape Backup solution. It wasn't very competitive. For Barracuda, the biggest pro for us at the time was our experience with it. We've worked with them for a number of years and a couple of different opportunities and situations. The con was the pricing. Then it was also the scalability where we were able to look at something that would allow us to grow along with the product versus having to buy an expensive piece of hardware. For Symantec Backup Exec, it was a pretty easy situation where it's either an onsite tape backup or an offsite cloud-based, more secure solution.

If you're looking for something that's going to be easy to use, cost-effective, but also provides a great backup and more importantly, a recovery solution, this is definitely something that you should look at and keep in mind. It's a great product. It works very well and I don't have to worry about if a backup is working or not.

Make sure that you don't undersize things. It's okay to oversize a local storage device. It's easier to come and oversell the opportunity or the option versus underselling it.

I would rate SolarWinds MSP Backup & Recovery a nine out of 10. I'd give it a 10 if we had a little bit better reporting. For the functionality and the feature set within it, I would give it a 10.

We have an RDS farm and we use SolarWinds for backing up the central storage. We also use it to back up the profiles and other related data.

The most valuable feature is the automation.

The monitoring makes it very easy to check whether a backup has gone bad.

The performance has been pretty good.

The recoverability seems to be fairly good.

Integration with a hybrid cloud is something that I found complicated. Ultimately, we backed away from this approach because of the difficulty that we were having. It may have been related to the firewall setting or other things, but we did not figure it out because it was too complicated for the amount of time that we had budgeted to work on it.

There have been a couple of times when we noticed that it is consuming too much CPU time, although we have been able to mitigate that.

I have been using this backup and recovery solution for between two and three years.

Adding another virtual server is very easy to do.

I have not been in contact with technical support myself.

For us, the initial setup was pretty straightforward. We do not host this solution ourselves. We use a service that is hosted by our provider.

The pricing of SolarWinds seems to be fair compared to the rest of the industry.

For us, this product works well. Our use case is fairly simple and it covers exactly what we need. I recommend using it, especially for an on-premises deployment. My advice for anybody who is implementing this solution is that it might be perfect as a cloud-based solution, but you may need some time to figure it out. I think that it should be just as easy on the cloud as it is on-premises. As a hybrid model, I think that it makes sense.

I would rate this solution an eight out of ten.

We use this solution to provide a simple, easy to manage backup solution for our clients

This solution has allowed us to expand our services offering.

The most valuables feature is the alerts and monitoring that catches the failed backups.

We would like to have better reporting.

We have been using SolarWinds MSP Backup & Recovery for three years.

Speed of transfer and upload to the cloud, excellent monitoring.

With the monitoring it enables us to keep track. It's more efficient, so it enables us to spend less time fixing backup issues for our customers.

It's tough to answer that because compared to most we've used it does everything well. File uploads. That can always be faster.

Six months.

Absolutely not, that's what's great about it.

Oh yeah. We actually have it on over 170 computers right now in service. And we're managing them all with one person.

We call or we chat, and so it's super fast response.

We had our customers using Carbonite and, with larger backups, it would say that it would back something up, and then if we needed some files from backup they weren't there. So we searched for a new solution to best to serve customers.

Straightforward. It could be done remotely very easily. Software that could be installed right from the client. So very basic, very easy. It's not complex.

One was Veeam, that's probably the best one out there. But, because we handle mostly mid-size customers, so while Veeam is probably the best, it's also the most expensive. Because of the size customer we have, it's too expensive.

And the other one was Acronis. It was slow uploading files and it wasn't the easiest of tools.

We use the product to back up Office 365 applications, including mailboxes, Team’s chat, and OneDrive.

The product is simple to use and manage. The customers have access to verify the backups.

There could be a possibility to create a local NAS backup for infrastructure.

We have been using N-able Cove Data Protection for six months or less.

I rate the product’s stability a nine out of ten. I encountered an issue related to an email report. The support team solved it in four hours.

We have 50 N-able Cove Data Protection users in our organization.

The technical support services are good.

Positive

The initial setup is simple.

A colleague and I conduct system integration for our end customers.

I rate N-able Cove Data Protection an eight out of ten.