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Kalyan  Chowdhury - PeerSpot reviewer
Founder at a tech services company with 51-200 employees
Real User
Top 10
Dec 7, 2023
Easy to setup, use and offers good stability for our use cases
Pros and Cons
  • "The stability is good. I would rate the stability a ten out of ten."
  • "One thing I would like to see improved is the response time for technical support."

What is our primary use case?

We use it based on customer requirements. If a customer says they need NETGEAR installed, then we are ready to provide NETGEAR customer support and are willing to pay Cisco.

The service for NETGEAR is very prompt. We personally know the NETGEAR process. If there are any problems, they try to support customer support.

What is most valuable?

In the last two or three years, Cisco products have been unavailable. That's why we switched to NETGEAR for remote capabilities, etc.

Moreover, I like the stability. The Netgear build is stable. We haven't had any problems with NETGEARs in the last few years.

What needs improvement?

The output is good, but one thing I would like to see improved is the response time for technical support. Currently, it takes more than 15 to 20 minutes to connect with a technician through the toll-free number. It would be much better if the call could be connected within five or two minutes.

For how long have I used the solution?

NETGEAR is a good product. We've been using it for more than ten years. 

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NETGEAR Switches
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What do I think about the stability of the solution?

The stability is good. I would rate the stability a ten out of ten. 

What do I think about the scalability of the solution?

The scalability is good. We have different projects at different locations, each with 50 to 100 users. However, we don't track individual users in housing complexes.

How are customer service and support?

We have dedicated technical personnel. If we encounter any problems, we can contact NETGEAR directly.

NETGEAR's technical support is also good. They have their own office in Kolkata, which makes it easy for us to access and communicate with them.

How would you rate customer service and support?

Positive

How was the initial setup?

We have completed more than 60 to 70 projects. Additionally, there are many end users.

What about the implementation team?

After receiving a project, we can start the inquiry. We make the switch within two months.

We work in the government and corporate sectors. We require it regardless of the segment.

What was our ROI?

We have seen a good return on investment. NETGEAR switches are reliable, scalable, and affordable. We haven't found any other product that offers the same combination of features and price.

What's my experience with pricing, setup cost, and licensing?

It's cheaper than Cisco. For the features it offers, the pricing is good. 

For example, if we need a specific feature like VIN, we can access to an appropriate suite like L2 or L3. Similarly, if we only need basic network functionality, a simpler and more affordable option like a normal suite would be ideal.

What other advice do I have?

We focus on virtual experience and profit margin. If there's an opportunity on NETGEAR or Sophos, or Ubiquiti, we'll recommend that product. If not, we might recommend Ubiquiti. We're not dedicated to any particular network brand. We can deal with them all, including Cisco, depending on the customer's needs and budget. So, we have all the reputed products. 

For NETGEAR, it has a wide range of switches and routers for different needs. We choose the appropriate model based on our specific requirements.

Overall, I would rate the solution a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
PawanKumar11 - PeerSpot reviewer
Assistant Manager IT at a construction company with 10,001+ employees
Real User
Nov 14, 2023
The solution is stable, and it can be deployed quickly, but the security features must be improved
Pros and Cons
  • "The tool is stable."
  • "The security features must be improved."

What is our primary use case?

The solution is used as a networking device.

What is most valuable?

The solution is good.

What needs improvement?

The security features must be improved.

For how long have I used the solution?

I have used the solution for ten years.

What do I think about the stability of the solution?

The tool is stable.

What do I think about the scalability of the solution?

More than 200 people were using the tool in our organization. We were using it regularly.

Which solution did I use previously and why did I switch?

We have upgraded to Cisco because it has better security features.

How was the initial setup?

The setup is not complex, but it is not easy. The deployment can be done in half an hour.

What about the implementation team?

Our network engineers deployed the solution.

What other advice do I have?

Overall, I rate the product a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
NETGEAR Switches
January 2026
Learn what your peers think about NETGEAR Switches. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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SandeepKumar22 - PeerSpot reviewer
IT Infrastructure Lead at a mining and metals company with 1,001-5,000 employees
Real User
Nov 9, 2023
An easy choice for small-scale deployments
Pros and Cons
  • "The product is easy to deploy."
  • "Centralized monitoring is there, but competitors like Cisco Prime are at a higher level of centralized monitoring."

What is our primary use case?

We have a five-story head office and deployed NETGEAR switches here, running for the past two years. We have 1,000 employees working in this building.

What needs improvement?

Centralized monitoring is there, but competitors like Cisco Prime are at a higher level of centralized monitoring where you can jump into any switch from anywhere and do the central maintenance. NETGEAR should consider that.

For how long have I used the solution?

It's been almost two years since I started using NETGEAR switches.

What do I think about the stability of the solution?

The product is very stable. The managed switches are reliable, and we have not faced any issues so far with uptime.

What do I think about the scalability of the solution?

The product is scalable. We have more than 100 switches.

Which solution did I use previously and why did I switch?

In my last organization, we worked with Cisco, standardizing our network equipment with them. In this organization, we've been working with NETGEAR. So far, the feedback I've received is that it's good. However, I've worked with Cisco for the past 15 years at Tata Steel, but it's just been two months for me here. Going forward, if NETGEAR creates trouble, we will replace it with Cisco.

Cisco has a world-established brand, so Cisco would be better in those terms. I have seen it working for the past 15 years. We have a refresh policy where we replace all the switches and the network's other active components every four-and-a-half or five years. I'm not sure what the policy is in this new organization, but I know that NETGEAR has been used here for more than two years. We'll be working out some new policies at the current organization. The pros with Cisco are the reliability and the number of hours it works and that there's no need to manage it. However, the same goes for NETGEAR. The cons with NETGEAR is that I'm unsure about its market share. Cisco has a very good reputation and is a market leader.

Besides that, Cisco has the advantage of being managed centrally through a central management suite. But NETGEAR, I have seen that we need to log into the switch to take it remotely.


How was the initial setup?

The product is easy to deploy. The time to deploy the product depends upon the deployment scale. A single building deployment would take days while configuring a single switch would take hours or minutes.

We do the architecture, and our engineers do the deployment. The product is easy to maintain. We need more people to manage our switches; if one switch and link are down, we would need at least two or three people to manage it.

What about the implementation team?

We have local partners here to support and network experts. We have not faced a case where we have to contact the OEM.

What other advice do I have?

NETGEAR is a cost-effective solution when going for a small enterprise or a small-scale business. In those cases, I recommend NETGEAR switches. But I recommend Cisco if it's a very large-scale, enterprise-level organization. I can't recommend NETGEAR for enterprise businesses since I have not seen NETGEAR switches deployed through thousands or tens of thousands of switches.

I rate NETGEAR switches an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Piyush Jain - PeerSpot reviewer
Product manager at a tech services company with 10,001+ employees
Real User
Aug 1, 2023
A tool with the ability to take care of the LAN ports and deal with the internet services from multiple ISPs that needs to improve its scalability
Pros and Cons
  • "The initial setup was straightforward."
  • "The product's scalability has certain shortcomings that can be improved."

What is our primary use case?

In my house, there are LAN wires throughout the house, along with eight or nine LAN ports or LAN points, to take care of which we needed NETGEAR Switches. When dealing with internet services from multiple ISPs, NETGEAR Switches help us to join the connection and help with the load balancing part.

What is most valuable?

The most valuable features of the solution are its ability to take care of the LAN ports or LAN points and deal with the internet services from multiple ISPs.

What needs improvement?

The gigabyte range NETGEAR Switches claims to provide its users is not actually a gigabyte output. Until and unless you go for a high-end model of NETGEAR Switches, it does not provide any speed, which is not something that is good. The aforementioned area can be considered for improvement.

The product's scalability has certain shortcomings that can be improved.

For how long have I used the solution?

I have been using NETGEAR Switches for a decade. I use the solution's latest device, which was purchased two years ago, and it works fine.

What do I think about the stability of the solution?

It is a stable solution. At times, the USB ports go off and stop working, but it is fine.

What do I think about the scalability of the solution?

The product's scalability is okay. Scalability-wise, I rate the solution an eight out of ten.

The number of users of the tool depends on the number of ports. The higher model of NETGEAR Switches was extensively used, but the lower model was not that extensively used.

How was the initial setup?

The initial setup was straightforward.

The setup phase took 10 to 15 minutes.

The solution is deployed on-premises.

The setup phase involves plug and play, where you connect the device to multiple LANs, and it starts to work. One can go to the admin module of the UI and configure it according to one's preferences, after which it is ready.

What about the implementation team?

I took care of the solution's implementation phase.

What was our ROI?

I have experienced a return on investment through the use of NETGEAR Switches.

What's my experience with pricing, setup cost, and licensing?

There are no licensing costs. It only involves the costs of the devices.

What other advice do I have?

NETGEAR Switches are good and efficient, so it is worth trying.

Overall, I rate the solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Real User
Apr 23, 2023
A versatile solution with a firewall that has many options for add-ons
Pros and Cons
  • "The solution is very powerful and versatile."
  • "There is a lack of documentation, and the documentation I have is unclear, so I have to rely on Google for information."

What is most valuable?

The solution is very powerful and versatile.

The firewall has many options for add-ons.

What needs improvement?

There is a lack of documentation, and the documentation I have is unclear, so I have to rely on Google for information.

The customer support is a paid add-on; you must buy it to get help.

For how long have I used the solution?

I've been working with the solution for 15 years. 

What do I think about the scalability of the solution?

One aspect of the scalability is that there is no option to upgrade the device. Netgate discontinued the 3100 model, which had a little more than a GB of throughput on the firewall, and replaced it with the 2100, which has less than a GB of throughput. Replacing a 1,200MB device with a 700MB one is illogical; if anything, the replacement should be higher end.

How are customer service and support?

Our customers are generally unwilling to pay for the support, so we go with the light package. Once connected to the internet and working, the only help available is for refreshing devices and new firmware. We can exchange a device if it's under warranty, but we have to ship it, and then they send a replacement, which means we're out of a device for a while.

I can't comment on the full level of support, as our only experience has been with the light version. They help us get online and respond quickly to new firmware requests, usually with a download link within 24 hours, and that's the only assistance if you don't pay for more.

How was the initial setup?

The setup is relatively challenging; the solution has a GUI, but it isn't as clear as other routers. The product will write some rules on the firewall, but I've seen firewalls that are easier to set up, and you need to know what you're doing, especially if you want to go into the more advanced features such as NAT, dynamic DNS, etc.

The product lacks remote access support, so the maintenance is Plug and Play; we go in about once a year to ensure we do the firmware upgrades properly. That's the extent of the maintenance; the solution runs by itself and doesn't require much interference from us.

What's my experience with pricing, setup cost, and licensing?

The price is very fair for this type of device, especially for what it does.

What other advice do I have?

I rate the solution nine out of ten. 

To fully leverage the solution, you need to understand your router.

Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
Elvis Osagiede - PeerSpot reviewer
Information Technology Manager at a tech services company with 51-200 employees
Real User
Top 5
Apr 3, 2024
Offers good performance and is easy to deploy
Pros and Cons
  • "The tool is very easy to deploy as it is a very basic switch."
  • "Though the tool's useability is good, it has certain shortcomings where improvements are required."

What is our primary use case?

I use the solution in my company to connect devices together. I have experience with the very basic switches provided by NETGEAR.

What is most valuable?

The most valuable feature of the solution stems from the fact that its performance was okay.

What needs improvement?

Though the tool's useability is good, it has certain shortcomings where improvements are required.

There are certain shortcomings in the stability offered by the product, and improvements are required since I sometimes have to do the power reset.

For how long have I used the solution?

I have been using NETGEAR Switches for a few months.

What do I think about the stability of the solution?

The product's stability is fine. Users should not face any stability-related issues when using NETGEAR Switches. My previous organization has used the product for a very long time, and it was there even during the phase when I was about to leave the company.

What do I think about the scalability of the solution?

The product is easily scalable. With time, I was able to add additional NETGEAR Switches and increase the number of products in our network. You need to have a crossover cable to increase the number of switches, but you can directly add NETGEAR Switches, which is really cool.

I used to work in a library where there were around 127 nodes connected to NETGEAR Switches.

How was the initial setup?

The tool is very easy to deploy as it is a very basic switch. I just need to put in the rack and plug in the cables to it.

For the product's deployment phase, you need to unpack the product and get the product ready to be mounted on the rack. After the product is mounted on the rack, you can plug in your ethernet and power cables and conduct a test.

The solution is deployed on an on-premises model.

From unpacking and unboxing to racking up and plugging the cables, it takes less than thirty minutes to deploy it.

My assistant and I were the two people involved in the tool's deployment.

What about the implementation team?

I deployed the tool in my company.

What was our ROI?

Speaking about the ROI, I didn't have to spend money replacing NETGEAR Switches that had issues, especially in a short span of time. Based on the tool's reliability, the product is good to use.

What's my experience with pricing, setup cost, and licensing?

I wouldn't know anything about the price. I didn't purchase it directly.

What other advice do I have?

I haven't used the tasks for applications under NETGEAR. I have always used the switches provided by NETGEAR.

Stability-wise, I rate the solution an eight out of ten.

Speaking about reliability and uptime, the tool I deployed in my company has been working for around five years now. The product is reliable.

The product is good, and I recommend it to others who plan to use it.

I rate the tool's ease of use an eight out of ten.

I rate the tool an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mongezi Njaju - PeerSpot reviewer
Support Engineer and Helpdesk Administrator at a tech services company with 51-200 employees
Real User
Top 5
Jul 16, 2023
Aa reliable, scalable and easy to setup solution
Pros and Cons
  • "The solution is reliable and it is easy to setup."
  • "The scalability and warranty should also be improved."

What is our primary use case?

We are using it for a small to medium-sized office with over 60 users. We also had IP phones with firewalls and it was good.

What is most valuable?

The solution is reliable and it is easy to setup.

What needs improvement?

The problem with the solution is that when it is faulty, it doesn't indicate so and the Internet starts to drop. One needs to do a lot of troubleshooting before understanding that a switch is faulty. If a switch is faulty, it should give an indication.

The scalability and warranty should also be improved.

For how long have I used the solution?

I have been using the solution for a long time. We are not using the most recent version because when we checked it, it was out of warranty.

What do I think about the stability of the solution?

The solution's stability is good when the switch works fine.

What do I think about the scalability of the solution?

It is not a very scalable solution. We have an office with 60 users, including IP phones.

How are customer service and support?

I have never contacted the technical support team. I have to go to the local reseller for any issues or queries.

How was the initial setup?

The solution's initial setup is straightforward.

The deployment takes three to five minutes. We need to confirm our company via email first. It takes months to be configured.

What about the implementation team?

The deployment was done by an in-house team. We did it on the Internet because we had qualified switch controllers and technicians. Everything was done efficiently.

What other advice do I have?

I recommend this solution. Overall, I rate the solution an eight out of ten.


Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Lixin Zhang - PeerSpot reviewer
Product group manager at a tech company with 1-10 employees
Real User
Jun 18, 2023
It is a reliable and user-friendly series of Audio over IP switches
Pros and Cons
  • "This switch is Layer 3, so it is a totally managed system."
  • "The M4250 switches needs more SFP models."

What is our primary use case?

Our company integrates audio and radio systems, such as professional audio or installing PA systems.

What is most valuable?

M4250 is a new product line specially made for Audio and radio over IP systems. This switch is Layer 3, so it is a totally managed system.

What needs improvement?

The M4250 switches need more SFP models. There are only four to eight models in the M4250 product line. Some bigger installation systems need fiber to transmit much longer, so we need more SFP models.

For how long have I used the solution?

We have been using NETGEAR Switches for about two years. The current model we are using is in their new product line.

What do I think about the stability of the solution?

I rate the stability an eight out of ten.

How are customer service and support?

Technical support in China is not aware of audio over IP switches, so we need to learn how to set up the switches ourselves.

Which solution did I use previously and why did I switch?

We used Cisco and Huawei switches more than a year ago. We switched because Huawei does not have these kinds of switches.

How was the initial setup?

One or two years ago, we could not get suitable switches for Audio over IP. Configuring the switches is now more difficult for us.

So, users of Audio over IP who have little experience with the Internet need setup and configuration of the switches to be much easier.

NETGEAR could make this serial of switches much simpler to configure for Audio experts.

What's my experience with pricing, setup cost, and licensing?

The M4250 series of switches is not expensive and is even cheaper than Huawei. A license is not required.

Which other solutions did I evaluate?

The M4250 series of Audio over IP switches is much more efficient and cheaper than Cisco. I'm also looking for these kinds of switches from Huawei, but the market is not big enough to allow Huawei or Cisco to produce a new product line for Audio over IP.

What other advice do I have?

NETGEAR is stable and very user-friendly, and we plan to increase the use of the NETGEAR Switches in the future. I rate the product an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free NETGEAR Switches Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free NETGEAR Switches Report and get advice and tips from experienced pros sharing their opinions.