What is our primary use case?
We have a Nutanix cluster with multiple customers running on it. From Prism Central we manage things, see the status, and enlarge the different VMs. We use it for that a lot because we use it for small and medium-sized businesses. For those companies, Nutanix is too expensive, it's for bigger businesses normally, so we are giving these businesses an option to have a "Ferrari" in the garage since they cannot afford it.
We have everything in our data center. We're mostly running databases and virtual machines.
How has it helped my organization?
The high availability is very important. When one node or machine breaks down, it keeps on running. That's a major benefit for us because our companies won't notice when something is down or broken.
For the technical guys, it's the patching, updating, and the monitoring that are very easy for them. It takes a lot of the standard operating tasks out of their hands and does a lot automatically. For example, if we add new hardware, we just plug it in and it will install itself. We don't have to do anything manually. It saves a lot of time and that's a positive for us.
Nutanix has helped us a lot with efficiency. For the virtual machines that we run for a couple of customers, we have images for them. It will make an automatic copy of that VM with all the settings.
Also, updating without the downtime helps us a lot. Otherwise, we have to go to the customer and ask them, "Okay, can we shut down that server for five minutes to restart it?" We don't have to do that now, making us a lot more efficient than before.
Our help desk and all our IT people can go into Prism and check things. The help desk can easily check if the CPU of a server is high. They just fill in the server name and they can see if there is high CPU or high memory or if disk space is low. And they can adjust it straight away with the customer and then check, "Is it better now?" The customer will say yes or no. That makes it a lot more efficient for the help desk, but also for our second line. If normal tickets registered by the help desk go to our second line, the second line has to resolve them. Now, the help desk itself resolves things. Customers are happier because they get immediate help and they can work again. And our second line can take care of other stuff. I would say our help desk is 50 percent more efficient.
We're also using HYCU, which is a part of Nutanix, for backups. It works a lot faster than Veeam, which is what we used before. And because we have our own server, our own private cloud, what I have heard from my technical guys is that Nutanix has upgraded it further. They have added extra SQL Database security. According to them, that part is more secure than it was before. I am only estimating, but it may have increased our data protection team efficiency by 25 or 30 percent.
With HYCU, I think it's easier for us to sell Nutanix to our customers because security is a big thing at the moment. It's the SQL Databases that we can say are more secure than before, and our servers are all located in data centers with high-end security.
And we have been able to reduce management overhead costs by 50 percent. There were two managers and now there's only one.
What is most valuable?
Upgrading of virtual memory, CPU usage, disk space, et cetera is done on the fly so you don't have to reboot anything. That helps us a lot.
Also, because in my role I create a lot of reports, it is very handy to be able to show the customer, "This is your cluster. At the moment, you are using this much CPU, this much RAM, and this much storage." I can give them information on what they're using, how many VMs, and the amount of data they're using. For me, overall, the best feature is the information I can give to the customer.
The part of network visibility that I have at the moment, because we don't have the full set yet, looks good. I see the controller IOPs and the cluster latency. But we mostly look at the storage, memory usage, and CPU usage. We're located in the Netherlands. Our internet lines are very good and stable. We don't have a lot of issues with that.
We're now upgrading our Nutanix licensing and we will also be able to see the network and infrastructure. We will be able to see how much a company is using over the internet. We will have the full networking capabilities, so we will be able to see how far and where a line is going, from which cluster to which switch, and then router; the whole structure.
The single pane of glass means we can see all six clusters in one view. We can see how much memory is used by every cluster, as well as the storage, latency, and CPU usage. Everything is in one view. For me, that's very convenient. There is also a dashboard for people to look at. We have put it on one of our TV screens so that everybody can see what the status is at the moment: Is there something going wrong? Is there a critical warning? That's very helpful.
We can also see how far the high availability goes. If it's green, it's still in high availability. There is a little mark saying, "If you go beyond this, your high availability is gone." That helps us a lot in terms of storage, for example, to see if we need more disks or if we need to upgrade.
Another feature is that you can make your own dashboards and change how you see information. I like the visuals. For example, with storage, you see the blue bar and see resilience data and that the resilience is okay. If it goes past that, and we had that happen one time, it gives a warning and it pops out so you know exactly when to act. Visually, it looks good. And you now have dark mode, that's what IT people like, so they're all happy.
What needs improvement?
I would like to see a few more options in the reporting. Sometimes, people want more graphics. It has to look nice for our customers. Some customization in that area would be helpful.
On the technical side, although you don't need a shutdown to upgrade Nutanix, for downgrading you do. If it were possible that when downgrading CPU or memory you didn't have to reboot the VM, that would be very helpful for us.
For how long have I used the solution?
We were one of the early adopters, so it has been about seven years since we started using it.
What do I think about the stability of the solution?
What helps us a lot now is that it's very stable. If there's a power outage or a switch goes down, Nutanix will go down, but when the switch is back up, Nutanix fixes it itself and it's running again. That may be part of the AI it has. Crazy things don't happen.
What do I think about the scalability of the solution?
It's very easy to scale.
We have it in three physical locations. We have about 40 customers in Nutanix, ranging in employee count from 15 to 500.
How are customer service and support?
We were early adopters so, in the beginning, we had one major problem and all our customers were down. At that time, we got a lot of help from Nutanix. They stood by us and kept us in the loop and kept monitoring things and helping us.
If you send in a question, within a few minutes you have your answer, and they're looking at it with you. The support is very good.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We used VMware. The switch had more to do with the features. When you want to add a machine to VMware, you have to do a lot of manual labor to get it there. Also, memory-wise and storage-wise, Nutanix is smarter. It distributes the data more evenly than VMware, from what we saw. Those are some of the reasons we changed to Nutanix.
What was our ROI?
We have had Nutanix for seven years. After the first five years, we swapped all the hardware and changed the licensing. If I look back at then when we bought it and now how much money we received as a result of having it, we got our investment back after two years.
What's my experience with pricing, setup cost, and licensing?
Prism is part of the package we get but Nutanix is more expensive. We just bought some new hardware and licensing and the new prices were a little bit higher.
What other advice do I have?
The only maintenance involved with Nutanix is the updating.
I would recommend Nutanix, especially because of the stability, ease of use, and easy monitoring.
Which deployment model are you using for this solution?
Private Cloud
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