What is our primary use case?
We run the payment systems for Canada. We use it as a typical ETL tool to transfer and modify data into a data warehouse. We have many different pipelines that we have built with it.
How has it helped my organization?
I love the fact that we haven't come up with a problem yet that we haven't been able to address with this tool. I really appreciate its maturity and the breadth of its capabilities.
If we did not have this tool, we would probably have to use a whole different variety of tools, then our environment would be a lot more complicated.
We develop metadata pipelines and use them.
Flexible deployment, in any environment, is very important to us. That is the key reason why we ended up with these tools. Because we have a very highly secure environment, we must be able to install it in multiple environments on multiple different servers. The fact that we could use the same tool in all our environments, on-prem and in the cloud, was very important to us.
What is most valuable?
Because it comes from an open-source background, it has so many different plugins. It is just extremely broad in what it can do. I appreciate that it has a very broad, wide spectrum of things that it can connect to and do. It has been around for a while, so it is mature and has a lot of things built into it. That is the biggest thing.
The visual nature of its development is a big plus. You don't need to have very strong developers to be able to work with it.
We often have to drop down to JavaScript, but that is fine. I appreciate that it has the capability built-in. When you need to, you can drop down to a scripting language. This is important to us.
What needs improvement?
The documentation is very basic.
The testing and quality could really improve. Every time that there is a major release, we are very nervous about what is going to get broken. We have had a lot of experience with that, as even the latest one was broken. Some basic things get broken. That doesn't look good for Hitachi at all. If there is one place I would advise them to spend some money and do some effort, it is with the quality. It is not that hard to start putting in some unit tests so basic things don't get broken when they do a new release. That just looks horrible, especially for an organization like Hitachi.
For how long have I used the solution?
Overall, I have been using it for about 10 years. At my current organization, I have been using it for about seven years. It was used a little bit at my previous organization as well.
What do I think about the stability of the solution?
The stability is not great, especially when you start patching it a lot because things get broken. That is not a great look. When you start patching, you are expecting things to get fixed, not new things to get broken.
With modern programming, you build a lot of automated testing around your solution, and it is specifically for that. I changed this piece of code. Well, what else got broken? Obviously they don't have a lot of unit tests built into their code. They need to start doing that because it looks horrible when they change one thing, then two other things get broken. Then, they released that as a commercial product, which is horrible. Last time, somehow they broke the ability to connect with databases. That is something incredibly basic. How could you release this product without even testing for that?
What do I think about the scalability of the solution?
We don't have a huge amount of data, so I can't really answer how we could scale up to very large solutions.
How are customer service and support?
Lumada’s ability to quickly and effectively solve issues we have brought up is not great. We have a service for the solution with Hitachi. I don't get the sense that Pentaho, and Hitachi still calls it Pentaho, is a huge center of focus for them.
You kind of get help, but the people from whom you get help aren't necessarily super strong. It often goes around in circles forever. I eventually have to find my own solution.
I haven't found that the Hitachi support site has a depth of understanding for the solution. They can answer simple questions, but when it gets more in-depth, they have a lot of trouble answering questions. I don't think the support people have the depth of expertise to really deal with difficult questions.
I would rate them as five out of 10. They are responsive and polite. I don't feel ignored or anything like that, just the depth of knowledge isn't there.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
It has always been here. There was no solution like it until I got to the company.
How was the initial setup?
The initial setup was complex because we had to integrate with SAML. Even though they had some direction on that, it was really a do-it-yourself kind of thing. That was pretty complicated, so if they want to keep this product fresh, I think they have to work on making it integrate more with modern technology, like single sign-on and stuff like that. Every organization has that now and Pentaho doesn't have a good story for that. However, it is the platform that they don't give a lot of love to.
It took us a long time to figure it out, something like two weeks.
What was our ROI?
This has reduced our ETL development time. If it wasn't for this solution, we would be doing custom coding. The reason why we are using the solution is because of its simplicity of development.
What's my experience with pricing, setup cost, and licensing?
The cost of these types of solutions are expensive. So, we really appreciate what we get for our money. Though, we don't think of the solution as a top-of-the-line solution or anything like that.
Which other solutions did I evaluate?
Apache has a project going on called Apache Hop. Because Pentaho was open sourced, people have taken and forged it. They are really modernizing the solution. As far as I know, Hitachi is not involved yet. I would highly advise them to get involved in that open-source project. It will be the next generation of Pentaho. If they get left behind, they're not going to have anything. It would be a very bad move to just ignore it. Hitachi should not ignore Apache Hop.
What other advice do I have?
I really like the data integration tool. However, it is part of a whole platform of tools, and it is obvious the other tools just don't get a lot of love. We are in it for Pentaho Data Integration (PDI) because that is what we want as our ETL tool. We use their reporting platform and stuff like that, but it is obvious that they just don't get a lot of love or concern.
I haven't looked at the roadmap that much. We are also a Google customer using BigQuery, etc. Hitachi is really just a very niche part of what we do. Therefore, we are not generally looking very seriously at what Hitachi is doing with their products nor a big investor in what Hitachi is doing.
I would recommend this specific Hitachi product to a friend or colleague, depending on their use case and need. If they have a very similar need, I would recommend it. I wouldn't be saying, "Oh, this is the best thing next to sliced bread," but say, "Hey, if this is what you need, this works well for us."
On a scale of one to 10 for recommending the product, I would rate it as seven out of 10. Overall, I would also rate it as seven out of 10.
We really appreciated the breadth of its capabilities. It is not the top-of-the-line solution, but you really get a lot for what you pay for.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Yes the integration tool should be made available as Professional or Community / Standard / Enterprise Editions and Pricing should be made accordingly on the industry by industry basis or cases by case. And also there should be Transparency in the pricing and availability of community edition as the case was earlier when Pentaho management realeased it into market.