Try our new research platform with insights from 80,000+ expert users
Voravit Jongrugsakul - PeerSpot reviewer
Business Development at a tech services company with 11-50 employees
Real User
Dec 18, 2023
Offers a user-friendly interface and robust security measures
Pros and Cons
  • "What I like the most about SAP BusinessObjects BI Platform is that it has significantly improved our decision-making process."
  • "There is room for improvement in providing more user-friendly and versatile reporting options."

What is most valuable?

What I like the most about SAP BusinessObjects BI Platform is that it has significantly improved our decision-making process by automating data injection, eliminating manual preparation, and reducing associated costs. The user-friendly interface allows for quick analysis, while robust security ensures controlled access to sensitive information.

What needs improvement?

While SAP BusinessObjects BI Platform offers powerful reporting features, I believe there is room for improvement in providing more user-friendly and versatile reporting options. Currently, users might face limitations and complexities in developing specific use cases within SAP. Unlike other business intelligence tools such as Power BI, SAP could enhance flexibility, allowing users to seamlessly integrate data from various sources like CRM systems, providing a more dynamic and adaptable reporting environment for users.

What do I think about the stability of the solution?

In terms of stability, SAP BusinessObjects BI Platform has been good. It is a reliable solution, especially for injecting and integrating data from sources like SAP, Microsoft Azure, or AWS. The platform's partnerships with major systems like SAP and Oracle contribute to its overall stability.

What do I think about the scalability of the solution?

SAP BusinessObjects BI Platform is highly scalable. You can easily upgrade the account to accommodate your specific needs. The platform's cloud capabilities allow for seamless integration of advanced analytics like machine learning or AI. Currently, we have over 20 customers using it.

Buyer's Guide
SAP BusinessObjects Business Intelligence Platform
January 2026
Learn what your peers think about SAP BusinessObjects Business Intelligence Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.

How was the initial setup?

Setting up SAP BusinessObjects BI Platform can vary in complexity depending on the customer's specific use case. For us, the process was generally straightforward. We identified the tables the customer wanted data from and extracted and injected the data accordingly. Visualization and analytics were then tailored to their specific needs. The deployment process, from development completion to implementation, involved collaboration with staff and followed a systematic approach.

What's my experience with pricing, setup cost, and licensing?

The licensing cost for SAP BusinessObjects BI Platform can be significant due to its complexity. It is crucial for customers to carefully assess the value they expect to derive from the implementation. Start with a basic version before opting for more advanced options like SAP HANA to manage initial expenses wisely.

What other advice do I have?

My advice for new users is to consider SAP BusinessObjects BI Platform, especially if they're dealing with complex organizational structures. It is beneficial for centralizing data from various departments into a unified system, providing a robust solution for analysis and decision-making. Overall, I would rate it as a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Shylaraj AK - PeerSpot reviewer
Senior Architect at a construction company with 10,001+ employees
Real User
Jun 18, 2022
BI reporting is useful, but there are issues with instability following patch releases
Pros and Cons
  • "Business analytics are the most valuable features of this solution; I don't have experience with the other functional features offered."
  • "The initial setup could be simplified."

What is our primary use case?

SAP BusinessObjects Business Intelligence Platform is used for a variety of reporting purposes. 

We have data from the business warehouse that has been affected by the S/4HANA system.  Various reports have been created in the BOBI.  This would reflect those reports based on the various requirements.

What is most valuable?

Business analytics are the most valuable features of this solution; I don't have experience with the other functional features offered.

What needs improvement?

The initial setup could be simplified.

For how long have I used the solution?

I have been using the SAP BusinessObjects Business Intelligence Platform for six years.

What do I think about the stability of the solution?

The product is stable, but we do experience issues around the time SAP releases patches.

What do I think about the scalability of the solution?

Yes, the scalability is satisfactory. We have the authority, and we will run the systems on-premises. It is possible to scale both up and down.

We have 2,000 users in our organization.

We have no plans to increase usage. We will gradually migrate to the SAP cloud platform.

How are customer service and support?

Technical support is the same as that provided by the cloud platform.

We are a premier partner with a premium SAP account. We have biweekly calls with SAP account managers and SAP to promote the product as needed. For example, we currently have a large number of applications running on the SAP data center. It is known as the Neo data center, and SAP is gradually reducing its use of the SAP data center. SAP encourages the use of multiple clouds. It's called Cloud Foundry, which is an open-source platform where you can develop for all of the different hyperscalers. SAP is assisting us in transitioning from the Neo platform, which is the SAP data center, to the Cloud Foundry data center.

Which solution did I use previously and why did I switch?

All of the systems were running on-premise. However, when the SAP Cloud Platform was introduced, we began using SAP's native solutions and native applications. You can use the SAP cloud connector to connect backend systems that are running on-premise. This is the type of usage we began with when we first used the SAP Cloud Platform, and we have been very pleased.

How was the initial setup?

The initial setup was a bit complex.

The implementation took about six months. We installed the development systems first, followed by the quality system, test system, and production system.

We have a team of six to deploy and maintain this solution.

What about the implementation team?

We used a third-party service to help us with the implementation.

What's my experience with pricing, setup cost, and licensing?

This is a standard licensing fee. 

It is not a subscription model, but you must purchase a perpetual license for this.

What other advice do I have?

The SAP Business Objects BLB platform is available in the SAP business technology platform, which is accessible via the cloud platform. Instead of going with on-premise, it is better to analyze software as a solution.

I would rate the SAP BusinessObjects Business Intelligence Platform a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partners
PeerSpot user
Buyer's Guide
SAP BusinessObjects Business Intelligence Platform
January 2026
Learn what your peers think about SAP BusinessObjects Business Intelligence Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Emilio Valle - PeerSpot reviewer
Programmer at a government with 1-10 employees
Real User
Top 5
Oct 14, 2024
Helps with decision making, reliable, and make information gathering simple
Pros and Cons
  • "The solution can scale."
  • "The platform should be a bit more user-friendly."

What is our primary use case?

We primarily use the solution for business intelligence as more people ask for that.

How has it helped my organization?

We're a financial business, and this has helped us make important decisions. 

What is most valuable?

This is the easiest way to gather information and have everything together. We have manipulated the information effectively in the way we want. 

It is a stable product.

The solution can scale. 

What needs improvement?

The platform should be a bit more user-friendly. There should be an easier way to use the solution.

For how long have I used the solution?

I've used the solution for about a year. I have not used it for that long just yet.

What do I think about the stability of the solution?

I'd rate stability ten out of ten.

What do I think about the scalability of the solution?

The scalability is good. I'd rate scalability eight out of ten. 

We have around 50 users using the solution at this time. 

Likely, we will increase usage in the future. 

How are customer service and support?

I've never contacted technical support. I do not know how helpful or responsive they are in general. 

Which solution did I use previously and why did I switch?

I was not part of the process of selection.

How was the initial setup?

I'm not sure about the initial setup. I wasn't a part of the deployment process. 

What's my experience with pricing, setup cost, and licensing?

I am not familiar with the pricing of the solution. 

What other advice do I have?

We have used the latest version of the solution. However, I don't know the exact version number. 

New users need to understand a bit about business intelligence in order to prove the usefulness of the solution. You also need to have an idea of what you'd like to get out of the solution, and that should be decided at the outset.

I'd rate the solution ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Joyee Sen - PeerSpot reviewer
SAP Service Delivery Manager at a computer software company with 5,001-10,000 employees
Vendor
May 10, 2023
Has features that can be leveraged to scale out and up; unfortunately lacks sufficient documentation
Pros and Cons
  • "Has features that can be leveraged to scale out and scale up."
  • "Integrations with things like Active Directory and LDAP tend to be a little complex."

What is our primary use case?

We use this SAP solution for designing reports. This is a purely analytic application for designing reports to cater to higher management and specific business use cases.

What is most valuable?

There are features within Business Objects that can be leveraged to scale out, and scale up. All SAP products are scalable these days. 

What needs improvement?

Some configurations related to business objects are a little tricky. Integrations with things like Active Directory and LDAP tend to be a little complex. There's not enough documentation available on the net. 

For how long have I used the solution?

We've been using this solution for almost 10 years. 

What do I think about the stability of the solution?

Stability can be affected by configurations related to business objects which tend to be somewhat complex. It's not a very widely used product and that in itself is a problem.

What do I think about the scalability of the solution?

The solution is scalable. There are features that can be leveraged to scale. 

How are customer service and support?

The customer support is pretty good. 

How was the initial setup?

The installation can take anywhere from three to five days. The solution has installers that are directly available for download from the SAP download center. There are certain prerequisites that have to be carried out on the server. The host has to be prepared, there's a runtime environment and a database that needs to be pre-installed. We use two to three admin people per deployment. 

What was our ROI?

The ROI depends on whether there's a significant volume. If there's not enough volume there might not be a return. 

What's my experience with pricing, setup cost, and licensing?

The SAP model for licensing is quite complex and they generally don't deal with service providers.

What other advice do I have?

There are mixed reviews on this product from our customers. You won't find as many companies use it as you'd find with HANA. It's not widely used. 

I rate this solution seven out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Sumit Chhabra - PeerSpot reviewer
Consultant - Business Development for Travel, Transport and Hospitality unit at a tech vendor with 10,001+ employees
Real User
Apr 7, 2023
Efficient reporting and high performance for large data volumes
Pros and Cons
  • "The scheduling and publication features are very useful."
  • "Technical support may not always be timely or effective."

What is our primary use case?

It is primarily used for reporting and dashboarding.

What is most valuable?

The scheduling and publication features are very useful. Additionally, the reporting tool and Lumira dashboard are also quite beneficial.

What needs improvement?

One area of improvement could be technical support because it is not that great. Specifically, the response time for SAP support is slow.

In the next release, I would like to see additional dashboarding-related features.

For how long have I used the solution?

I have been using SAP BusinessObjects Business Intelligence Platform since 2008. I have been using it for around 15 years now.

What do I think about the stability of the solution?

I would give stability a nine out of ten. I haven't faced any major issues with the product. If you have experience with the product, you can increase its performance and scale it up. So it's all about your experience with the product.

What do I think about the scalability of the solution?

I rate the scalability of this solution a nine out of ten.

How are customer service and support?

The customer service and support is slow in response. 

How would you rate customer service and support?

Positive

How was the initial setup?

Since I have been working on it for 15 years, the setup isn't complicated. The deployment depends on the requirements. For example, if the customer wants to go for the clustered box, clustered since being on installation on multiple boxes, then it will take two days, three days, and sometimes five days. But if it is straightforward, then it's in it is a job of four hours.

Standalone, straightforward installation for a small client; it will take four hours for a new installation. And if we want to upgrade it, it will take around two and a half hours.

What about the implementation team?

About three to four developers use the platform, and I am responsible for maintaining and troubleshooting any issues they may encounter. Additionally, we have business analysts and users who utilize the platform to view data.

What's my experience with pricing, setup cost, and licensing?

The license is cheaper, but the support is costlier.

Which other solutions did I evaluate?

I evaluated different options based on your company's requirements, and some people preferred SAP, while others preferred Tableau. And because SAP BusinessObjects is primarily used for reporting and Tableau for dashboarding, users didn't want to use both products for their respective functions. It ultimately depends on the specific needs of the company and its users.

What other advice do I have?

SAP BusinessObjects is the simplest and most stable reporting product in the market and the best enterprise-level reporting product. Many companies use SAP BusinessObjects, including Apple and Cisco. However, in dashboarding, SAP BusinessObjects is not that stable. Therefore, Tableau, ClickView, and other tools have captured the market. But in terms of reporting, SAP BusinessObjects is the market leader. The reason behind its success is the Symantec layer it provides between the database and the report. It is the only big company like Oracle or Microsoft that can provide this.

Overall, I would rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Declan Dempsey - PeerSpot reviewer
Senior Consultant at a computer software company with 1,001-5,000 employees
Real User
Top 10
Jun 26, 2022
Great web intelligence reporting tool and universe designer but can be expensive
Pros and Cons
  • "The web intelligence reporting tool and universe designer are the most valuable aspects of the solution."
  • "Recently, it's become less stable if I am working on Citrix."

What is our primary use case?

I'm currently using the solution for a client. We use it for general reporting in the bank.

What is most valuable?

The web intelligence reporting tool and universe designer are the most valuable aspects of the solution.

What needs improvement?

Recently, it's become less stable if I am working on Citrix. 

If you want to make a change in one part of it, you cannot track the change. They need something to help track changes. That would make it better. 

For how long have I used the solution?

I've been using the solution for over ten years.

What do I think about the scalability of the solution?

I don't use it to do any system administration. Therefore, it's hard to really gauge the scalability.

I don't know how many people use it currently. I'm on the client-side. I'm only in one department, and I don't know who else is using it or where in the company.

How are customer service and support?

From SAP, I honestly have never used technical support. I usually have enough knowledge to figure out any adjustment that's needed. I have not used support in over ten years. It's been a long time. I can't provide good feedback.

How was the initial setup?

I didn't install it, however, it's not simple as just using a cloud group. You have to install it and provide services. I'm using the onsite version. It is, I'd say, relatively complex.

I'd rate the solution a three out of five in terms of the ease of setup.

What's my experience with pricing, setup cost, and licensing?

I don't deal with the licensing. I can't speak to the costs. 

I know it has a reputation for being expensive. The thing is, it ensures that you do have continuity. It's also easy to use, whereas other tools that people build on their own don't offer that. You can control everything much easier and make it much more user-friendly for non-SAP users.

What other advice do I have?

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Vedat Gunes - PeerSpot reviewer
BI & Analytics Manager at a insurance company with 1,001-5,000 employees
Real User
May 8, 2022
Beneficial presentation layer, scalable, and reliable
Pros and Cons
  • "SAP BusinessObjects Business Intelligence Platform's most valuable features are it has a great presentation layer. We can develop the presentation layer with drag-and-drop capabilities. For end-users and for our interns in the company can create reports and do their data analysis processes or works by using the objects that we created on the presentation layer by themselves."
  • "SAP BusinessObjects Business Intelligence Platform should be made easier for the end-users and the performance could be improved."

What is our primary use case?

SAP BusinessObjects Business Intelligence Platform is an enterprise reporting platform. We use it to read data from the data warehouses and serve the internal usage of the company for reporting purposes.

What is most valuable?

SAP BusinessObjects Business Intelligence Platform's most valuable features are it has a great presentation layer. We can develop the presentation layer with drag-and-drop capabilities. For end-users and for our interns in the company can create reports and do their data analysis processes or works by using the objects that we created on the presentation layer by themselves.

What needs improvement?

SAP BusinessObjects Business Intelligence Platform should be made easier for the end-users and the performance could be improved.

In a feature release, SAP BusinessObjects Business Intelligence Platform the visual should improve, such as dashboards. They need to improve the visualization issues. The analytics are a bit behind the sector because alternative tools have integration between other platforms, such as Microsoft Office or Cloud. SAP BusinessObjects is trying to move all the platforms to the cloud, but we couldn't use the cloud and we are in the middle of a division. They don't offer an on-premise solution for the platform.

For how long have I used the solution?

I have been using the SAP BusinessObjects Business Intelligence Platform for approximately 10 years.

What do I think about the stability of the solution?

SAP BusinessObjects Business Intelligence Platform is a stable solution.

What do I think about the scalability of the solution?

The scalability of the SAP BusinessObjects Business Intelligence Platform is good.

We have approximately 200 power users and 1,000 report users using this solution in my company.

How are customer service and support?

I have used the support from SAP BusinessObjects Business Intelligence Platform.

I rate the support from SAP BusinessObjects Business Intelligence Platform a two out of five.

Which solution did I use previously and why did I switch?

I have not used another solution previously.

How was the initial setup?

SAP BusinessObjects Business Intelligence Platform is in the middle range of difficulty. It is not easy or complex.

I rate the initial setup of SAP BusinessObjects Business Intelligence Platform a four of five.

We have three people who do the maintenance and support of the solution. They are data and BI engineers.

What about the implementation team?

We used a third party for the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

There is an annual license to use SAP BusinessObjects Business Intelligence Platform.

I rate the price of SAP BusinessObjects Business Intelligence Platform a four out of five.

What other advice do I have?

I would advise others the solution has a great presentation layer, but it needs to be managed well before you receive the most out of the performance.

I rate SAP BusinessObjects Business Intelligence Platform an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1394319 - PeerSpot reviewer
Business Intelligence & Data Management Director at a manufacturing company with 10,001+ employees
Real User
Mar 22, 2022
Simple setup, beneficial documentation, and scalable
Pros and Cons
  • "The features which the solution has been awesome. The way the data is fetched from the database, and the queries are executed, is unique using the Universe of Business Objects. That makes it unique and we could not find another solution that functions in a similar way. It's has a great way of receiving and executing queries."
  • "SAP BusinessObjects Business Intelligence Platform is lacking dashboards and this would be the only reason we are looking for another solution."

What is our primary use case?

The SAP BusinessObjects Business Intelligence Platform is useful for all kinds of analytics, reporting, and alerting.

What is most valuable?

The features which the solution has been awesome. The way the data is fetched from the database, and the queries are executed, is unique using the Universe of Business Objects. That makes it unique and we could not find another solution that functions in a similar way. It's has a great way of receiving and executing queries.

What needs improvement?

SAP BusinessObjects Business Intelligence Platform is lacking dashboards and this would be the only reason we are looking for another solution.

For how long have I used the solution?

I have been using the SAP BusinessObjects Business Intelligence Platform for approximately 20 years.

What do I think about the stability of the solution?

The stability of the SAP BusinessObjects Business Intelligence Platform depends on your infrastructure. However, the solution itself is very stable reliable.

What do I think about the scalability of the solution?

There are other solutions that can be implemented alongside SAP BusinessObjects Business Intelligence Platform to make it more scalable, but in our environment, it's not used in that way.

We have approximately 500 to 1,000 users using this solution. We are working on this self-service BI strategy and therefore the number of users will be increased in the future.

How are customer service and support?

We sometimes receive technical bugs, especially with the new releases, and some patches are required. We then speak to BusinessObjects SAP support for assistance.

How was the initial setup?

The initial setup of the solution is simple and the documentation provided was straightforward. It was not a difficult task.

What about the implementation team?

The first time we used it when SAP BusinessObjects Business Intelligence Platform was when it was not an SAP solution, it was owned by Business Strategies, we brought in consultants to deploy. Later we have created our own team who can manage the implementation.

We have one person who does the administration and upgrades of the solution.

What's my experience with pricing, setup cost, and licensing?

We are satisfied with the solution, but we are not satisfied with the licensing cost which SAP offers. They offer one lumpsum licensing which does everything. That is not the right strategy, because sometimes you don't have power users, they are only viewers, but we need to buy the full license for them. This is not something we want to continue with.

We are on an annual subscription to use this solution.

What other advice do I have?

I would recommend this solution to others.

We are using an on-premise version which is good but the cloud version is more up-to-date.

I rate SAP BusinessObjects Business Intelligence Platform an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free SAP BusinessObjects Business Intelligence Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free SAP BusinessObjects Business Intelligence Platform Report and get advice and tips from experienced pros sharing their opinions.