SAP BusinessObjects Business Intelligence Platform Reviews

The SAP BusinessObjects product suite is made of different products. This review refers to the Web Intelligence product.

The user friendliness of the interface enables non-IT-literate persons to create their own queries without need SQL knowledge, and that has been the case a very long time. (I started to use BO in 1990.)

It gives power to the user, who can create his/her own queries without needing IT services, therefore leading to savings. However, it must be noted that the semantic layer (Universe) must be built carefully by IT staff with the full collaboration from beginning to end of future key users in order to be intuitive and user friendly. The training given to the user community and the documentation is also extremely important, so that the users know what objects they can combine together.

Since I started using BO, the desktop version gave way to the web version. The beginning of the web version (Web Intelligence) was a little bit chaotic, with some key functionalities present in the desktop version forgotten in the web version (like custom groupings, double scaling...) However, these functionalities are finally back. I think SAP should listen more and better to its customers.

I have 25+ years experience of working with SAP BusinessObjects, combining SAP and non-SAP data in BO and I also have started to use QlikView and roll it out in our organization. I hold the function of BI director now and develop an entire reporting strategy for a multinational organization.

I encountered stability issues. The beginning of the web version was very chaotic. It look a long time for Web Intelligence to open, refresh and so on. We regret that versions that are initially released do not seem to be well finished (a lot of bugs), and that a lot of patching is necessary to get to a stable version (our experience for BOXIR3, BI4 and so on).

I did not encounter any scalability issues. It is easy to deploy (weblink). But in order to be able to use the query panel, users must ensure that the Java component is installed.

Technical support is quite OK.

Initial setup is straightforward.

I cannot give any advice on this, as I am not involved at all in this issue, but depending on the licensing model used, this product can be quite expensive.

We considered Oracle Discoverer, MS BI, but BO was chosen for its flexibility of usage.

The reporting tool is easy to use and implement. Overall, you should consider how this tool is going to be implemented in your organization, and what added value it will bring to your organisation (e.g., do you have a lot of people doing a lot of reports in Excel). Finally, a decision whether or not to use BusinessObjects Web Intelligence should not be taken on its own but rather as a part of how information is managed in the organization.

In my position, it's very important to define data models in order to develop a solution that provide end users with the ability to freely analyze data. That's why the Information Design tool of Business Objects is the most valuable feature. But I also use the Web Intelligence feature for testing my personal data models.

For a recent project, I used the BI Workspace module of Business Objects. I found it to be very helpful in providing specific home pages for different user groups. Thanks to this module, I can define a home page for a particular audience.

I encountered an issue with security. When I promoted the association between the CMC security profile and the Security Universe profile as I took our application from dev to test to production, I noticed that the associations were lost. This forced me to newly associate all over again.

I've used Business Objects for four years for various projects.

I've had no issues with deployment.

Yes, sometimes the services didn't work well, generating a decreasing of performance.

I've had no issues with scalability.

In my experience, customer service it good.

In my experience, technical support is good.

Yes, I used other solutions, but I chose Business Objects because it's easy to use.

I wasn't involved in the initial setup.

The features that I think are valuable in SAP Business Objects - BOBJ (WEBi, BI Launch Pad, Rich Client) are the drill down capabilities to the nitty gritty lowest level, and perform an in depth analysis from different angles. Other products may also have this, but I believe with BOBJ, it is a lot better.

By giving more options of looking at the same scenario, in various forms, I can perform reliable satisfactory work for my clients with minimal errors. I believe this product has gained the market share well enough to call itself, the market leader.

SAP should work on performing the deployment and-post implementation support, a bit easier . I believe that would be a solid enough ground for this product to gain more pieces in the pie (market share). Also, they need to have more "Step-By-Step" documentation available for consultants, similar to what others have e,g. IBM.

7+ years.

No.

None, for the most part.

There have been no issues scaling it for our needs.

N/A

N/A

I have also used Bi-Query, Micro Strategy, Cognos, Tableau, etc. I like SAP BO better than other ones.

N/A

N/A

N/A

N/A

N/A

None.

• Publication
• Webi Reports
• UDT
• CMC
• BI launch pad to design and develop the analysis application for the business

I've used it for over seven years.

Lot of issues, because it is a huge product.

Lot of issues, because it is a huge product.

Lot of issues, because it is a huge product.

Sometimes it's average, and sometimes it's excellent.

No other solution was in place.

It can be easy or complex depending upon the scenario and complexity of your data warehouse.

We've done it both ways, you need to make sure you have a good implementation plan.

It is more suitable for huge businesses from a pricing/licensing point of view.

It is the best product for business analysis and help to grow the business.

• Universe Designer - I use single interface for all the BI users who access/create ad hoc and canned report
• SDK - important because we architected and designed a BI Product for 200+ customers using SDK
• Lifecycle management tools - We keep releasing new versions of our product based on customer requirements/changes requests depending on product changes.
• Multi-source connectivity - Extended the same BI product to support analytics/reporting on other applications/sources from same portfolio.

It's provided us with best practice reports out of the box for various modules. 
As well as an interface for creating adhoc reports with more analytical capabilities. This now allows us to exporting/share data in various formats (Excel, PDFs etc.)

We do not have self-service BI tools which would enable SAP to compete with tools like Tableau and Qlikview. Reports/Dashboards on RDBMS cannot handle or scale the demands of the latest data analytics solutions.

I've used this solution for over 10 years.

For deployment, SAP Business Objects has lifecycle management tools. It comes with features such as revert changes and automatic backup which helped us.

We had no issues with the performance.

It wouldn't scale when we needed to handle over one terabyte of data.

Customer service was found to be satisfactory.

SAP Business Objects when compared to Linux/AIX/Sun-Solaris is complex to install on Windows due to version/patch issues, and we had to put in requests for patches. Business users who used Web Intelligence were able to find some Java script plug-ins that needed to be installed.

We communicate with a vendor team as part of all our evaluations and implementations. This provides clarifications, resolutions, and additional features but mostly it was implemented an in-house by team.

It is dependent on our customer needs/requirements, and specific version with specific features were available. We also evaluated Tableau for its technical features, as per business user requirements, pricing, and licensing for choosing the product and also based on outcome of the Proof of Concept.

In my experience, the Analytics module provides the business the ability to make the appropriate decisions for improving our organization.

It provided our customer and their users usage of the product, and enable their planning team to be able to plan their stock availability accordingly.

It needs to be more user friendly for web use. Its integration into social media platforms needs to be easier.

I've used this solution for approximately 10 years.

There are issues with deployment, but only during new rollouts. Once the product development team fix the issues and provide customers with support packs, we are good.

We had no issues with the performance.

It's been able to scale for our needs.

You have to pay to get the good service. The really nice thing about is that tech support is performed across the globe, so timezones doesn’t get into picture.

It's straightforward but you need the expertise.

We have done implementation using both in—house and vendor teams. If you are using a vendor, make sure it is done by one vendor, else it will be hard to get a good quality end product.

I did a partial evaluation as every solution has its pros and cons.

This works only for medium to large scale companies due to the high cost.

Semantic Layer (Universes), ease of use

New Undelete of Public objects..

New Dashboard of overall environment

Java Applet still relying on the quirkiness of Java VM, and potential version mis-matches.

10+ Years

With proper planning and understanding of the application landscape the deployment is fairly straight forward. Better to do a new install if you have multiple updates and patches...better to build from scratch vs remodel

Highly scalable, new configuration wizard with 4.1 version assists in scaling correctly.

Fair

Fair to Poor..Business Objects sometimes gets lost in the quagmire of SAP

No

Depends on the deployment. Can be very complex in a 100% fail over/fault tolerant/load balanced scenario.

I deploy for clients.

No

Use a consulting firm with expertise in deployment.

It provides every feature you're looking for to perform OLAP and OLTP-based transactional and analytical reporting.

We've used it for some time now, and it's an SAP product that gets more and more mature with each new upgrade or version.

There are definitely some areas of improvement (i.e. interface, etc.), just as every product needs improvements to meet changing demands over time.

When you test and find a bug, you raise a ticket with SAP - which gets fixed by support either because you don't know how to apply the features or it gets fixed with the next patch from their product development team. Also, apart from this, every quarter service pack enhancements come onto the market.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues scaling it for our needs.