What is our primary use case?
I use SentinelOne Singularity Endpoint for endpoint protection. I utilize it for different companies and different purposes. It is effective for endpoint detections and remediation of the detections. Additionally, I use it for new endpoint discovery within the company intranet. Overall, I use SentinelOne for incident response activities.
What is most valuable?
The best features in SentinelOne Singularity Endpoint are the Sentinels and the features provided within the Sentinel module, which include machine identification and machine details. I can accomplish everything within the endpoint using these features. Endpoint Sentinel is a good detection rule, and if I can create or already have created rules, these are good working rules that protect my organization and make the endpoints more secure.
Ranger is also a cool feature that provides visibility of new endpoints that have been attached or connected within my infrastructure that do not have SentinelOne Singularity Endpoint agent installed on them.
What needs improvement?
Before using SentinelOne Singularity Endpoint, I used different products, including CrowdStrike. In the space where SentinelOne Singularity Endpoint is working, it is an awesome product. However, I believe the vulnerability management is currently in pilot. If it can mature into good production where the vulnerability management module is working well within Singularity Complete edition, that would be an awesome step. The vulnerability assessment is available, but application vulnerability assessment or other endpoint vulnerability assessment is not as good as what other products are providing.
Singularity Complete is a good product in its area and, obviously, when comparing to other organizations or companies providing endpoint detection solutions, it is an end-to-end solution for antimalware and XDR. This has been working fine for me so far. I am using it in small, medium, and enterprise organizations, and it is good. However, as I mentioned for the vulnerability assessment, along with the specification of handling core, detailed forensics, there could be more details I would add. However, if I recall correctly, there is a specific module within SentinelOne Singularity Endpoint to check all details of the functions that happened within the target machine. I am currently unable to recall the name of that module, but it exists. However, there is room for improvement where more details of the solution or from the target can be added, and this would help me more easily identify the impact or the root cause that impacts the endpoint. This would be more helpful for end users. Currently, if there is an impacted endpoint, I click on the endpoint, and it gives me insights about what happened with this endpoint. However, when I need to go into the details, there is some limitation to viewing those details for the target machine. It would be awesome if this module could be integrated into the normal Sentinels. This would be more helpful for engineers working on core identification of root causes.
For how long have I used the solution?
I have been working with SentinelOne Singularity Endpoint for more than two or three years.
What do I think about the stability of the solution?
It is working fine for me. In the majority of cases where files have been detected as malware or virus within the organization on the target machine, they are quarantined. This is good functionality from XDR, as I mentioned earlier.
What do I think about the scalability of the solution?
For me, it is good, but I believe SentinelOne Singularity Endpoint does not directly engage with customers who have fewer than one thousand nodes. I have to engage through SentinelOne's partners. This is an impact based on market or company strategy. The pricing is not too bad; it is good. If I directly engage the organization or company, the pricing is different and obviously better. Additionally, when I go directly within the company, they provide visibility or vigilance services to customers at the same price. When I go into the partner channel, my account is within the partner's umbrella, and they provide limited support for visibility and further incident investigations. This is a limitation for small and medium organizations. However, for large organizations that can directly engage SentinelOne Singularity Endpoint, this is a positive point, but there is a lag when I go into the partner channel. The partners engage with customers in their own way, and that is how it works.
How was the initial setup?
For me as an end user, the setup process was not difficult because everything was set up from the partner's side. I may not be the right person to answer for all aspects. For the end user, it is very easy. The partner set up the whole environment within a week or two. After creating the whole setup, as an end user, I would just have to install SentinelOne Singularity Endpoint agent into my end user devices or servers. It is easy to do that. Once I do this and the environment has been set up with all Sentinels collecting data from end user devices or servers, everything is there and the environment has been set up. It is easy for end users, but obviously for those creating the environment, the whole environment, creation of security rules, detection rules, and those kinds of things may be challenging, especially for beginners. That would be the challenging part, and I did not do it earlier, so I cannot comment on it fully.
What's my experience with pricing, setup cost, and licensing?
It is comparative to other products and is cost-efficient.
Which other solutions did I evaluate?
This is a competitive market with competitive solutions that have core good products and features within them. If I am looking for an endpoint protection solution, this is a good product because I always compare SentinelOne Singularity Endpoint with CrowdStrike and Microsoft Defender. Based on that comparison, if SentinelOne Singularity Endpoint had good vulnerability assessment capabilities, because currently the vulnerability assessment is based on the application, not the operating system, it would be a good point from the perspective of cost-efficiency along with the features within the product. SentinelOne Singularity Endpoint has Ranger, Sentinels, and visibility where I can go in and have detailed knowledge about every detection along with every happening on the target machine. This is good, but SentinelOne Singularity Endpoint is still lagging under the vulnerability assessment module.
What other advice do I have?
SentinelOne Singularity Endpoint provides alerting into the dashboard, but I did not configure it correctly and never received alerts over emails. If such a feature exists within the product, that would be awesome, and I could incorporate and configure it. Currently, I do not have visibility on it. Once I log into SentinelOne Singularity Endpoint, it provides visibility within the dashboard showing how many endpoints have been detected as infected, how many endpoints are impacted, and how many endpoints have been identified as malware where SentinelOne Singularity Endpoint has quarantined those files, and I can do analysis and further processing. However, currently, I did not configure it if it is available, but I am unable to navigate it. I do not have visibility on whether any endpoints or target machines have been impacted so that I receive email notifications or SMS notifications alerting me that a machine has been impacted and needs to be worked on urgently. This is a critical function I need to perform right now. If this would be configurable or is available in SentinelOne Singularity Endpoint, that is awesome. If not, then the alerting mechanism needs to be improved to get alerts over emails or SMS for at minimum critical assets.
I can say that I currently did not implement it in such a way because for what I am using SentinelOne Singularity Endpoint for, it is the on-premises infrastructure for some organizations and just for endpoints in other organizations. In that case, I believe for SaaS products, I am currently not utilizing it for such things. My question is whether SentinelOne Singularity Endpoint is an agent-based solution that I can only utilize on endpoints or servers or where the operating system is Linux or different flavors where the operating system is running. However, for the serverless environment, SentinelOne Singularity Endpoint cannot work. Is that the right expectation?
Obviously, the core concern is about data protection and privacy. There is something I have to adopt with AI. If I do not adopt it, I am not running with the market and chasing new goals. The thing is I have to implement frameworks such as ISO 42001 to manage data and contain my data's confidentiality and privacy. This is core importance for me in my job role. I take care of this all the time, and obviously if I am integrating solutions that utilize AI-based features into their product, I do have vendor management or vendor risk management to perform with vendors. I currently look into AI standards or framework implementation within organizations if they are providing me with full core data security. This is the point I engage in with existing and onboarding vendors. Additionally, I am currently utilizing AI and making AI models within my organizations. I implement security standards and maintain the whole implementation and operationalization of data protections within AI models and machine learning models.
This is the function that can be adopted, and if it is in the product, obviously this is a positive point and I do encourage that utilization of AI models within products. As I mentioned, if I got email alerts or SMS alerts for critical systems and if AI has been engaged into threat modeling with well-known algorithms that identify what threats, viruses, or malicious insights have been identified in the system, and if AI can guess that certain operating systems, files, or things are critical to my organization and can do this on a real-time basis, that would be a positive point. Obviously, as I mentioned, if I want to run with the market, I have to integrate those AI threat modeling or AI remediations within my organization. I have to do that. I give this review an overall rating of eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.