We use the tool as a repository for the merger activities that occurred between two financial institutions.
Owner / Business developer
Good tool as a repository for documents but needs to be more approachable
Pros and Cons
- "You can give document access to people based on their email addresses. You will also get notifications whenever the document is ready for review."
- "I want the tool to be more approachable to people. I would like to see AI integration with the tool's future versions."
What is our primary use case?
How has it helped my organization?
The tool offered us a seamless view of the documents that should be brought around to the executive management team members and other stakeholders.
What is most valuable?
You can give document access to people based on their email addresses. You will also get notifications whenever the document is ready for review.
What needs improvement?
I want the tool to be more approachable to people. I would like to see AI integration with the tool's future versions.
Buyer's Guide
SharePoint Designer [EOL]
January 2026
Learn what your peers think about SharePoint Designer [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,733 professionals have used our research since 2012.
For how long have I used the solution?
I have been working with the solution for three years.
What do I think about the stability of the solution?
I would rate the tool's stability a ten out of ten.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The tool's initial deployment is complex.
What was our ROI?
We have seen ROI with the use of the tool.
What's my experience with pricing, setup cost, and licensing?
The tool's pricing is cheap.
What other advice do I have?
I would rate the tool a four out of ten. You need to have an idea of how you are going to use the solution before implementing it. Once implemented, you can explore the tool. You can use ChatGPT for some advice.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lean Manager at a manufacturing company with 501-1,000 employees
It's easy to manage, and the support is good
Pros and Cons
- "Designer is easy to manage."
- "Designer is easy to manage."
What is our primary use case?
We create spreadsheets in Designer to collect data and integrate that with Power Apps and Power BI. We have about 50 or 60 users.
What is most valuable?
Designer is easy to manage.
What needs improvement?
The user interface is sometimes not user-friendly.
For how long have I used the solution?
I have been using SharePoint Designer for five years.
What do I think about the stability of the solution?
I rate SharePoint Designer nine out of 10 for stability.
What do I think about the scalability of the solution?
SharePoint Designer is scalable.
How are customer service and support?
I rate Microsoft technical support nine out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used Excel.
How was the initial setup?
SharePoint Designer is easy to set up. It's a cloud solution. We have about two or three people for deployment and maintenance. The deployment took one or two months.
What about the implementation team?
We deployed Designer in-house.
What was our ROI?
We've seen a return.
What's my experience with pricing, setup cost, and licensing?
I rate SharePoint Designer eight out of 10 for affordability.
What other advice do I have?
I rate SharePoint Designer nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
SharePoint Designer [EOL]
January 2026
Learn what your peers think about SharePoint Designer [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,733 professionals have used our research since 2012.
Senior Sharepoint Developer at a tech consulting company with 501-1,000 employees
User-friendly with helpful support and an easy set up
Pros and Cons
- "The support on offer is helpful."
- "The search capabilities need to be improved."
What is our primary use case?
We are using it for the HR process. For example, we use it for personal leave, execution, and many things in HR. We create the forms and custom workflows and integrate them with Nintex workflows to automate the process.
We also integrate this database with the Oracle 12C. It's a centralized database. After the flow or the workflow is done and approved, and there are many layers of approval, it'll go to Oracle. Basically, we integrate SharePoint with Oracle 12C.
What is most valuable?
SharePoint is great for content management of data. It makes our life easier.
Integrating SharePoint with other platforms is very useful. I can integrate SharePoint with Oracle and I can integrate Oracle with many databases. This makes our life here easier.
The initial setup was pretty easy.
The support on offer is helpful.
What needs improvement?
The search capabilities need to be improved. They tried to make it better in the 2019 version, however, there's still more they can do.
If the design code is in HTML, there is a bit of freezing that happens when opening in Sharepoint.
For how long have I used the solution?
I've been working with the solution for six years, and now I'm working as a programmer.
What do I think about the scalability of the solution?
Just our developers use the solution. There are maybe 15 or so people using it at this time.
How are customer service and support?
Technical support has been excellent. They are always very helpful and responsive. We are satisfied with the level of support we get.
Which solution did I use previously and why did I switch?
I'm working on Nintex workflow and forms plus SharePoint.
Also, I'm working in Azure, Power Apps, and Microsoft.
How was the initial setup?
I found the initial setup to be very straightforward and simple. It's not overly complex or difficult. I deploy it every day for the end users. It's very easy.
What's my experience with pricing, setup cost, and licensing?
We pay the licensing fees on a yearly basis. It's just a standard fee and there are no extras we need to add on or pay for.
What other advice do I have?
It's a very user-friendly solution.
It makes programming and designing customization easier.
I'd rate the solution nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Principal System Developer at a government with 51-200 employees
A free tool for customizing pages and creating lists and libraries
Pros and Cons
- "What I found most valuable in SharePoint Designer is that through it, you can perform a lot of SharePoint functionalities, such as creating SharePoint lists and libraries, as well as customizing pages."
- "The pain point of SharePoint Designer is sometimes it gives you issues that can be resolved mostly by clearing the cache, but Microsoft should still work on it and make the product more stable. Another issue related to SharePoint Designer is that with the newer SharePoint versions, Microsoft hasn't released a newer version of SharePoint Designer. Instead, Microsoft is recommending that you use the same old SharePoint Designer 2013. If Microsoft updates SharePoint Designer, the product will be more beneficial."
What is our primary use case?
Our use case for SharePoint Designer is customizing SharePoint.
What is most valuable?
What I found most valuable in SharePoint Designer is that through it, you can perform a lot of SharePoint functionalities, such as creating SharePoint lists and libraries, as well as customizing pages.
What needs improvement?
The pain point of SharePoint Designer is sometimes it gives you issues that can be resolved mostly by clearing the cache, but Microsoft should still work on it and make the product more stable.
Another issue related to SharePoint Designer is that with the newer SharePoint versions, Microsoft hasn't released a newer version of SharePoint Designer. Instead, Microsoft is recommending that you use the same old SharePoint Designer 2013. If Microsoft updates SharePoint Designer, the product will be more beneficial.
For how long have I used the solution?
I've been using SharePoint Designer for ten or twelve years now.
What do I think about the stability of the solution?
SharePoint Designer is a stable product, and though sometimes it gives you issues, that can be resolved by clearing the cache.
What do I think about the scalability of the solution?
SharePoint Designer has very good scalability.
How are customer service and support?
We've never contacted technical support for SharePoint Designer. We just searched some online help forums where we get solutions to any product issues.
Which solution did I use previously and why did I switch?
We haven't used a different solution for SharePoint. We've only been using SharePoint Designer.
How was the initial setup?
The initial setup for SharePoint Designer requires no effort because it's a client application.
What about the implementation team?
We implemented SharePoint Designer in-house. In the beginning, the vendor was involved, but after that, we did it in-house.
What's my experience with pricing, setup cost, and licensing?
SharePoint Designer is a free product. It's SharePoint that needs a license, not SharePoint Designer.
What other advice do I have?
Five people use SharePoint Designer within my company. Currently, there's no plan to increase the usage of the product.
One to two people take care of the deployment and maintenance of SharePoint Designer. Managers can use the product, but the technical staff uses it more.
Based on experience, I would recommend SharePoint Designer to other users because it's a product that's very easy to use, easy to set up, and provides a lot of functionalities in terms of customizing SharePoint.
My rating for SharePoint Designer is eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant DMS/ECM
Poor interface makes it complex to use, but the collaboration features are good
Pros and Cons
- "SharePoint has very good features for collaboration."
- "SharePoint is too complex to install and maintain."
What is our primary use case?
We are a consultancy and I am a project manager. We implement solutions for our customers and I have led several projects that involve SharePoint, as well as other similar technologies. My area of expertise is ECM, document management, information management, and related tasks.
The best business case for SharePoint is team collaboration. It can support a small team of people working on a project that involves an agenda, Wiki documents, and other related material. However, it's primarily used for temporary projects.
These days, I no longer work on SharePoint projects.
How has it helped my organization?
Using SharePoint helps our customers to better manage projects within their companies. Specifically, it allows them to easily connect people both internal and external to the organization and facilitates document exchange.
What is most valuable?
SharePoint has very good features for collaboration.
What needs improvement?
One of the problems with SharePoint is that it claims to have so many features that people think they can do everything, and that is not correct. If you want to do everything, you're going to spend a lot of money to achieve your goals. Essentially, the marketing from Microsoft is very positive but from a consultancy point of view, it gets us in trouble because people have unrealistic expectations of the solution.
SharePoint is too complex to install and maintain.
The admin interface is poor, making it too complex to manage projects.
The integration with other products is poor. There are too many instances where we needed to call a third-party software company because functionality tried by the user in the other solution was not covered by SharePoint.
In the future, SharePoint needs to cover more of our needs for us to continue using it. For example, the workflow is not correctly integrated.
For how long have I used the solution?
I have worked with SharePoint Designer for more than six years.
What do I think about the stability of the solution?
The stability of SharePoint depends on the client's architecture. If it's a simple installation then it's stable. But, in a more complex deployment, it is less reliable.
For example, I have worked with SharePoint in a highly complex organization in the financial industry. Every week, the system would crash. The IT would have to tell the users that it wasn't working and then resolve the issue.
Overall, it's not the best solution in terms of stability.
What do I think about the scalability of the solution?
SharePoint is scalable, albeit complex.
We have approximately 10 customers that we have deployed SharePoint for. They have multidisciplinary teams, and people in many different roles use the software.
How are customer service and support?
There are two levels of support for SharePoint. The first is from the company that sells it, which is the main integrator. The second level of support is from Microsoft, which is quite different.
Most of the time, the support from the integrator is valuable, whereas the support from Microsoft is too basic. I would rate the support from Microsoft a two out of five.
Which solution did I use previously and why did I switch?
I have used several similar products including those from Alfresco, Laserfiche, and IBM.
How was the initial setup?
The initial setup is highly complex and the deployment strategy varies depending on the needs of the client. It requires between one and three IT architects for the installation, depending on the customer's environment.
I would rate the ease of installation and setup a one out of five.
What was our ROI?
In terms of ROI, I would rate SharePoint a one out of five.
What's my experience with pricing, setup cost, and licensing?
Most of the time, our customer's license from Microsoft includes the cost of SharePoint. However, if you have to buy it then SharePoint is quite expensive.
I would rate the pricing a two out of five.
Which other solutions did I evaluate?
Based on my areas of expertise, I have to make recommendations to our clients about which solutions they should implement. I rarely advise my clients to use SharePoint. In fact, out of ten customers, on average, I would recommend SharePoint to two or three of them.
SharePoint is simply not dedicated enough to documentation management when people are looking for a real DMS or ECM solution.
What other advice do I have?
My advice for anybody who is considering SharePoint is to first define your needs and then take quite a good look at the market. For tasks including document management, ECM, or a platform content service (PCS), most of the time, you will be better served by a solution other than SharePoint. If, on the other hand, you are looking for team collaboration, then SharePoint may be a good option.
Overall, I am not very satisfied with SharePoint.
I would rate this solution a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Co-founder at a tech services company with 51-200 employees
Document management and search are the most valuable features of this solution
Pros and Cons
- "I find the document management and search of SharePoint the most valuable features."
- "I would like to see SharePoint improve the integration with different systems. I also would like to see more customization."
What is our primary use case?
Our main use case for this solution is to develop custom SharePoint sites. SharePoint is about collaboration to help improve efficiency, collaboration within teams, document management, and search. We have thousands of users in our client organization. We are a Microsoft gold partner.
How has it helped my organization?
SharePoint Designer has made information available centrally 24/7. It brings offline records online. It has made searching easy, without it document search was difficult. Communication between departments has become more effective.
What is most valuable?
I find the document management and search of SharePoint the most valuable features.
What needs improvement?
I would like to see SharePoint improve the integration with different systems. I also would like to see more customization.
For how long have I used the solution?
We have been using SharePoint Designer for 16 years.
What do I think about the stability of the solution?
SharePoint is stable.
What do I think about the scalability of the solution?
Scalability has certain limitations depending on the number of users and number of records.
How are customer service and support?
The availability and quality of technical support both need improvement.
Which solution did I use previously and why did I switch?
Earlier, we used Custom.NET applications however, SharePoint is much better.
How was the initial setup?
The initial setup is straightforward and gets simpler with every new version. The set-up takes less than a day, but the project for full implementation takes anywhere from 4 to 12 weeks.
What about the implementation team?
We used our own consultants to set up SharePoint. You need anywhere from 2 to 5 people and even upwards of 10 depending on the size of the portal to deploy and maintain SharePoint Designer.
What's my experience with pricing, setup cost, and licensing?
Most of the SharePoint implementations are for the cloud which is priced per user per month. There are different plans at different costs that you can choose from.
Which other solutions did I evaluate?
We reviewed Custom.NET and other PHP based solutions prior to selecting SharePoint.
What other advice do I have?
If you are implementing SharePoint Designer in your organization, I would recommend that you use the best practices given by Microsoft, specifically in implementation.
I would rate SharePoint an 8 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Consultant at a computer software company with 5,001-10,000 employees
A stable version that helps to create workflows
Pros and Cons
- "I would rate the solution's stability a nine out of ten."
- "SharePoint Designer doesn't support the features that are available in the latest version of SharePoint Online."
What is our primary use case?
The tool helps with document management. We use the solution to create workflows.
What needs improvement?
SharePoint Designer doesn't support the features that are available in the latest version of SharePoint Online.
For how long have I used the solution?
I have been using the solution for around ten years.
What do I think about the stability of the solution?
I would rate the solution's stability a nine out of ten.
How are customer service and support?
Microsoft's support is good. We haven't used support since we resolve the issues by ourselves.
How was the initial setup?
The solution's setup is easy and I would rate it a nine out of ten. The solution's deployment takes only a few minutes to complete. You need to log in with your credentials to connect with any of the SharePoint environments. It took only minimal resources to deploy the product.
What's my experience with pricing, setup cost, and licensing?
The tool is free of cost.
What other advice do I have?
I would rate the solution an eight out of ten. You can go ahead if you look to use 2010 or 2013 on-premises versions of the solution. However, it doesn't support the latest versions.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Manager Mineral Resource at a mining and metals company with 10,001+ employees
Easy to design and create sites and applications
Pros and Cons
- "The Power App is the most valuable feature."
- "SharePoint Designer needs filter options for lists and libraries."
What is our primary use case?
We use SharePoint Designer to create SharePoint sites and applications for sharing information within our organization.
What is most valuable?
The Power App is the most valuable feature. We can design it to look exactly how we want it to be, without requiring an expert's assistance to set it up. We have the freedom to make changes on our own and can easily connect and generate leads.
What needs improvement?
Power Apps has certain limitations as it is designed primarily for tablets. When deployed on a computer, it becomes much smaller. I am currently facing the challenge of maximizing its functionality on a computer. This is one of the downsides of Power Apps.
SharePoint Designer needs filter options for lists and libraries. I want to create user groups and subgroups of users to apply properties to the metadata. Currently, I'm struggling to find a workaround.
For how long have I used the solution?
I have been using SharePoint Designer for around three years.
What do I think about the stability of the solution?
SharePoint Designer seems to be stable.
What other advice do I have?
I give SharePoint Designer a nine out of ten. We can create sites without having to code.
I recommend SharePoint Designer to others.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free SharePoint Designer [EOL] Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2026
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Buyer's Guide
Download our free SharePoint Designer [EOL] Report and get advice and tips from experienced pros
sharing their opinions.
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