Sophos Firewall Reviews

My clients are mostly based in the government. They are my core clients. I install the solution for my clients.

The solution is very easy to use. 

Of course, we have the skills, however, it's very easy for us to deploy the solution. That's one of the valuable features. 

They have a communication between the endpoint and the firewall which is very, very useful for security purposes.

Pricing is now pretty good. They changed the pricing structure a few months ago.

The initial setup is pretty easy.

The integration could be a bit better. They need to allow their solution to integrate with other products and not just other Sophos solutions.

Sophos has a feature that in my opinion is very limited. They don't have enough VPNs on their models. They have the XG 750, which is a sizeable appliance. On those models, they used to have not enough VPNs. They always were short on that area. 

Pricing used to be very bad, however, they've adjusted their strategy recently. 

The product needs to improve its marketing in Mexico. It's not a well-recognized product in our country.

The solution's technical support is very bad.

There is an overall lack of documentation in relation to features and capabilities. We need these to help explain aspects of the solution to our clients. 

I've used the solution since around 2014. I have about six years of experience at this point. It's been a while. I've definitely worked with the product in the last 12 months.

The solution is quite stable. There are no bugs and glitches. It doesn't crash and freeze. It's quite reliable. We don't have problems with it.

The solution is very scalable. It is not a problem. Sometimes we have issues when we are trying to do something with a different traditional version of hardware as sometimes the new hardware has more ports. However, if we are talking about scalability in a huge customer, we can do it very easily. 

Mexico is very different than other countries and continents as here, when we say it's a big customer, we are talking about 2,000 to maybe 3,000 users. There aren't too many large-scale operations in the country. However, in general, for our area, we tend to deal with large-scale companies.

For a company that has maybe 1,000 users, Sophos seems to work very well. We have one operation with 10,000 endpoints and it is working quite well.

Technical support from Sophos is very bad.

Sometimes we lose a project due to the fact that we need to solve some issues or answer questions. Things that may be technical but also involve the administrative side. I'm talking about licensing and the capabilities of the feature. We need some documentation, something we can show clients. They can better in those cases. They can either help us or supply us with what we need. 

In response time, they are terrible. In the area of technical knowledge, they are getting better, however, they aren't where they need to be. Right now, we are not satisfied with the level of support provided.

The initial setup is not complex. However, here in Mexico, it's very complex to sell the product. The brand is not as well known.

That said, the process is pretty straightforward. 

The deployment times vary. It depends on the end-user and what they need. Sometimes, it's easy as they don't have too many policies. The more policies they have, the longer it takes.

In other cases, clients may have a lot of VPNs. We have to work on those VPNs, and we have to do a lot of routing. However, that depends on the customer. Not all are like that.

For one appliance, you just need one person for deployment and maintenance. If we are working a lot of VPNs, we would have to use more people. We need to involve maybe two or three individuals and re-apply the configuration in that case. 

We handle the installation process ourselves. We do not need the assistance of consultants.

The pricing has recently changed on Sophos. Their licensing and cost structures are much more clear now. It's much better than it was.

Clients, in many cases, evaluate for Check Point, Forcepoint, and sometimes Fortinet. Occasionally, they may look at SonicWall, or Palo Alto however, the others are the main big competitors. 

Palo Alto is very expensive as are Check Point and Forcepoint. That's why we sometimes win the projects. We find Fortinet, is very, very hard to beat as they have a lot of market share, have a lot of marketing. Sophos doesn't have that presence, that marketing. Also, when you have to think about prices, Fortinet gives customers everything and it's hard to beat.

The biggest issue I've found with Sophos is the small number of VPNs that we can do compared to a similar appliance with Fortinet or in the same level center. In fact, many other brands offer more VPNs than Sophos.

I'm a Sophos reseller.

We use multiple versions. We have worked with XG 460 and XG 135 and some others -such as XG 230. In those cases, sometimes it has been Rev 1 and in other cases Rev 2 in terms of the hardware versions.

I mostly work with on-premise deployments. The only item I have installed in the cloud is an email solution by Sophos.

I'd recommend the solution to other organizations. Overall, I would rate it at a nine out of ten.

Sophos XGS is a unified threat management solution that combines features such as routing, access management, firewall, threat management, and URL filtering for sandboxing. It serves as a security appliance with multiple capabilities.

The valuable features of Sophos XGS include network protection, web protection, application control, intrusion detection, and iCentral orchestration. These features are beneficial for the product's security posture.

The solution could improve by using fewer hardware resources compared to other products like Palo Alto, which has better performance. 

Additionally, better integration of AI and machine learning for predictive analysis of potential threats could be beneficial. 

The technical support also needs improvement, including a better ticketing system and faster response times.

I have been using Sophos XGS firewall for more than 15 years, with approximately twelve years of precise usage.

I would rate the stability of Sophos XGS as a six out of ten. There have been observations of downtimes compared to other devices, and it doesn't perform as well as competitors like Palo Alto or Check Point.

Sophos XGS has scalability issues as it doesn't have features like cascading. Instead, it requires new devices to scale, unlike Palo Alto which allows adding devices to a pool.

The technical support is quite poor and needs significant improvements in response time and quality, especially for medium and small enterprises. It seems other brands face similar issues, but the costs rise for premium support, which is challenging for smaller entities.

Neutral

The initial setup of Sophos XGS is simple compared to other firewalls.

The pricing for Sophos products is considered high. The pricing model needs to be more flexible, catering differently to sectors like education, which might not require as high a price point.

I can recommend Sophos XGS for small to medium companies and the education sector. It is less ideal for enterprises with very high-security needs. Organizations with sensitive data should consider alternatives like Palo Alto or Fortinet.

I'd rate the solution eight out of ten.

We give both endpoint and firewall together.

We have a set of customers who understand Sophos very well. Once they achieve all the security functions and parameters they want, they are more secure. Many customers who previously used different endpoint and firewall solutions now benefit from synchronized functionality with the complete Sophos suite. So, they become more secure, which is more important.

The security heartbeat feature and MDR are the best for customer security.

The functionality of SD-WAN compared to other boxes is lacking. Certain aspects need improvement, particularly enhancing capabilities like SD-WAN. We should also focus on enhancing XDR and NDR functionality in the firewall boxes and provide more threat protection alerts to users.

I've been working with Sophos for more than 15 years.

The technical team never disappoints us in providing solutions. They give us timely and nice follow-up.

Positive

Many of them were using a different endpoint security and a different firewall. But now, with Sophos, they have better security.

The pricing is competitive, and it's a win-win situation for both partners and customers.

In the financial market and banks, other security appliances are more popular than Sophos.

We highly recommend Sophos XGS.

I'd rate the solution eight out of ten.

We use the solution as an antivirus gateway and internet gateway.

All the features are effective in enhancing our network security. I am satisfied with the product. The threat intelligence capabilities of the tool are good. It has contributed to reducing our overall security costs by approximately 90%.

I do not get notifications regarding ISP downtime. It would be better if I could get notifications related to the critical errors occurring in Sophos. The product is difficult to use. The administrators must be notified of the errors occurring in the firewall through emails or messages. It will help organizations take proactive measures instead of taking action after the incident happens.

I have been using the solution for one and a half years.

The customer support is weak. The support team is not responsive. The support people do not follow up or call us back.

Negative

The implementation is not difficult. The service providers help install and implement the firewall in our network.

I will recommend the product to others. However, I would not recommend it to organizations that do not have technical people who deal with networks. Overall, I rate the product a seven out of ten.

The antivirus features are valuable.

The price should be cheaper. Xstream must be included in future releases.

I have been using the solution for five years.

I rate the tool’s stability a seven out of ten.

I rate the tool’s scalability a ten out of ten. Our clients are SMBs.

I rate the ease of setup a ten out of ten. The solution is deployed both on-premise and on the cloud. The deployment takes half an hour.

I rate the pricing a six out of ten.

We are distributors. We sell the solution. We have many customers. Overall, I rate the product an eight out of ten.

I use the solution in my company as an edge device on our network.

The solution's most valuable feature stems from its ability to protect our organization's web servers.

In Sophos XG, the throughput for larger networks is an area of concern where improvements are required.

I hope the product comes up with some better prices and offers for the tools provided to academic institutions.

I have been using Sophos XG for two years.

Stability-wise, I rate the solution a six out of ten.

Scalability-wise, I rate the solution a seven out of ten.

There are around 200 to 300 users in our institution.

Though our institution plans to increase the solution's use, we are unsure about the vendor we want to approach.

I rate the product's initial setup phase a seven on a scale of one to ten, where one means it is a difficult process and ten means it has an easy setup phase.

The solution is deployed on an on-premises model.

The solution can be deployed in two to three days.

The product is expensive.

My company considers Fortinet as an option against Sophos XG.

The product has improved network security for all the networks in my organization. The product also offers endpoint security since my organization has been using the anti-virus software from Sophos for the past ten years.

Sophos XG's interface is very user-friendly.

The performance of Sophos XG's VPN to meet the organization's remote access needs is an area that cannot be discussed due to security concerns. Though the product can meet our organization's current requirements, we are considering alternate solutions since we have plans to improve our network.

The reporting and analytics functionalities helped identify security incidents in our company.

I recommend the product to those who plan to use it because it is easy to manage and solve network-related problems.

I rate the product a seven out of ten.

All security solutions are the same. It depends on the size of the network and license. They have the same features. Brands provide extreme protection.

The solution is expensive.

I have been using Sophos XGS for four years.

The product is stable.

The solution is suitable for small and medium businesses.

Customer support is great.

Positive

The initial setup is easy and takes around 30 mins to complete.

The product’s pricing is average compared to other solutions.

Overall, I rate the solution an eight out of ten.

The product’s most valuable feature is the user management system.

The product's technical support services could be better. 

We have been using Sophos XG for three to four years.

I rate the product’s stability an eight or nine out of ten.

We have 15 to 20 Sophos XG users. I rate its scalability an eight or nine.

We do not receive enough technical support services from Sophos XG.

Neutral

The initial setup was complicated because we didn’t have executives with proper expertise. It took us two months to complete.

I rate Sophos XG’s pricing a seven out of ten.

I rate Sophos XG an eight out of ten.