Trellix Endpoint Detection and Response (EDR) Reviews

We use the solution to detect different threats.

Trellix has a user-friendly interface.

Everything is normal, but it's not up to the mark compared to other solutions. It isn't easy to manage. The detection rate is also not reasonable. Trellix does not support Linux and Mac.

I have used Trellix Endpoint Detection and Response (EDR) for 1 year.

I rate the solution’s stability a six out of ten.

Earlier, 10,000 users were using this solution.

I rate the solution’s scalability a six out of ten.

Support is good. They provide a swift response.

I have used Symantec. It is a user-friendly solution with good performance and easy deployment. Support is also good.

The initial setup is easy. We use email deployment. Sometimes, we use third-party tools like SSCM to deploy.

The product has agent-based costs.

We need to get special training for maintenance. Maintenance is very easy, but it requires engineers.

Overall, I rate the solution a six out of ten.

I have upgraded to EDR for endpoint protection.

Feature-wise, this product is similar to other EDRs.

The main drawbacks are resources and processing time, as it consumes a lot of CPU and RAM.

The alert system should be improved.

Technical support is in need of improvement.

The dashboard should be improved because it needs a fresh look.

Improvement in the centralized policy enforcement is needed.

I have been using this product for three years.

This is a stable product.

The scalability is okay, although not much more than that.

This is the worst technical support. Without OEM support, you can't handle this product. OEM support is mandatory, yet sometimes, they are not capable of installing and implementing the product properly.

I was using McAfee DLP for Endpoint protection, but it is not very strong. This is why I have upgraded to the EDR solution.

We did not have any issues with configuration. However, in terms of implementation, we had a lot of issues. There is complexity in policy aggregation. When you upgrade the client, there is a challenge in policy enforcement.

Initially, it will take about one month to deploy.

The cost is okay, compared to other products.

We have been looking at replacing McAfee with Trend Micro, but to change our setup is a big task. It is very complex and we need a plan, so are just upgrading instead of changing at this time.

My advice for anybody looking into implementing this product is to first look into who will be providing the support. If they do not have good capabilities and the support is not very strong, then do not choose this option.

I would rate this solution a three out of ten.

Please share how Trellix Endpoint Detection and Response has improved your organization. If it didn't, please explain why.

The solution should be more compatible with macOS.

The solution is stable. I rate it a nine out of ten.

The solution is scalable. Since we are from the banking industry, we have 10,000 users for the solution.

We have two architects, five engineers and two technical support personnel for deployment.

The pricing for Trellix Endpoint Detection and Response (EDR) is good.

I rate Trellix Endpoint Detection and Response a seven out of ten.