Trend Micro Smart Protection [EOL] Reviews

The tool detects trends in endpoint switches and includes other protection modules, such as behavioural protection. These can be integrated into identity research for investigating particular incidents.

What I like about Trend Micro Smart Protection is that it detects unknown threats that are not visible on other platforms. It catches low-hanging threats, such as certain binary downloads, that aren't flagged by other tools.

For example, a download might not be marked as malicious, but the tool will detect and flag it based on its behaviour if it tries to connect to a server. The tool has also improved our visibility. 

Sometimes, the tool bases its actions on behaviour, and we lack a policy learning mechanism. If Trend Micro Smart Protection introduced an AI model, its protection capabilities would be enhanced. I used a different browser once, which may have prevented protection. Another time, our own ISP was added to the blacklist, and it took the support team two business days to resolve it.

I don't know how many other people are using it, but the ecosystem has one drawback. If you have other Trend Micro products, they will generally work well. However, when integrating with other tools, there can be some issues. For example, we have another product from Palo Alto for XDR. While the integration process is straightforward, sometimes, there is a delay in triggering incidents or actions for protection.

The solution is stable. 

I rate the solution's overall scalability an eight out of ten. 

The tool's setup is easy. 

The tool's licensing costs are yearly. 

The solution correlates with the firewall and other systems to give a better view of multi-layered protection.  Its integration with other systems is straightforward. I rate the overall solution a nine out of ten. 

Trend Micro provides comprehensive security solutions for network defense, particularly at the gateway level. Their offerings cover all parts of the network, including email and endpoints. They have dedicated solutions for various sections of the network.

Trend Micro has consistently been recognized as a leader for endpoint security on Gartner, which has been our top priority. Based on my personal experience, we encountered fewer ransomware attacks for Trend Micro customers in Sri Lanka.

The product's robust architecture ensures comprehensive protection for endpoint computers. This encompasses behavioral AI detection patterns, models, and an extensive database. This combination effectively detects and thwarts zero-day attacks and targeted breaches. I highly recommend this product to all types of customers.

I see continuous improvement in the product. With the ever-evolving technological landscape, various vendors are acknowledging Trend Micro's intelligent global platform for their solutions. The only notable concern is the level of support in the particular region of Sri Lanka. Following events in the past two years, the quality of technical support has regrettably declined. While the support was commendable before that period, it has not been up to par for the last couple of years in this region, specifically Sri Lanka. I cannot speak for other regions.

Having a swift deployment option would be highly beneficial. Additionally, optimizing the product to minimize bandwidth usage is crucial, given the limited bandwidth availability in countries like Sri Lanka. Both deployment flexibility and bandwidth efficiency are key aspects of product enhancement, especially considering that remote deployment options would be a significant advantage for nationwide product adoption.

For on-premises products, there is a remote deployment option available. However, for cloud products like incident response solutions, having a similar capability to recognize work devices and seamlessly integrate endpoints into the network via the cloud platform would be beneficial.

I am a distributor and I have been associated with the product for more than five years. 

Trend Micro is highly stable. I rate the stability a ten out of ten.

It is a scalable solution. I rate it a nine out of ten. 

We offer technical support services and have certified engineers within our company, myself included. Our certifications encompass various platforms such as endpoint security, network protection, and server safeguarding. We are dedicated to providing maintenance and technical assistance to our clients. In my team, there are six engineers for Trend Micro Smart Protection.

Positive

We, as distributors, offer a range of products including PostgreSQL, Kaspersky, Norton, and Sophos among others. Personally, I have hands-on experience with all these endpoint products. As for my personal usage, I've found differences between Trend Micro and the other solutions. Trend Micro excels in terms of device performance, standing out among its competitors.

The initial setup is straightforward. Regarding deployment, there aren't any significant challenges. However, in comparison to other products I've worked with throughout my career, Trend Micro needs more setup resources. This might not pose an issue for users equipped with a substantial amount of memory or RAM, but for lower-end machines, the product tends to consume a considerable portion of the CPU, which could potentially lead to complications for customers utilizing AWS.

In terms of pricing, in comparison to products like Kaspersky, Trend Micro's price might appear higher. However, this elevated cost can be rationalized due to the extensive features and detection engines that Trend Micro provides. 

The price may be a challenge for countries with economic conditions like Sri Lanka. If there was reasonable pricing for Sri Lanka, it would be a plus point.

I would rate it a two out of ten.

By using Trend Micro, we can minimize data leaks that often result from ransomware incidents. Additionally, the solution allows us to exercise control over user actions, enabling us to apply security measures to safeguard user data. This undoubtedly brings significant advantages to a company.

I would rate Trend Micro a nine out of ten.

The product primarily protects PCs and their data, with additional use of device control features.

The customers benefit from enhanced PC protection, data security, and effective device control.

The platform features for device protection and control are particularly effective. 

Smart Protection works well within our network, but we face limitations when PCs operate outside our network. Enhanced capability to detect and protect against various malicious programs would be beneficial.

We have been using Trend Micro Smart Protection since 2016.

The product is stable.

The platform is scalable up to over 1000 nodes, accommodating new branch offices seamlessly.

We also use Sophos for its affordability in server security, while Trend Micro excels in PC protection.

The initial setup is straightforward, with testing done in advance to ensure smooth production deployment. Its implementation in a testing environment takes about two weeks, with production requiring about one and a half days. We have a team of seven engineers dedicated to setup and monitoring. 

The product maintenance is relatively easy.

We've observed the product ROI within a couple of years.

The product pricing for PCs is reasonable, but server security can be expensive.

I recommend the product especially for small to medium-sized enterprises seeking robust endpoint protection. Ensure it aligns with your organization's security needs and integrates well with existing infrastructure. 

Endpoint security is crucial, complemented by network security measures and robust data protection policies.

I rate it an eight. 

I use the solution in my company for EMS Consulting, which operates as Salesforce's implementation partner.

No online encryption or cloud services are available for the tool, so my company has to install it mostly in an on-premises environment. Encryption or cloud services need to be made available in the product.

Maintenance of databases on a product deployed on an on-premises model is difficult. Nowadays, no one wants to maintain databases on a product deployed on an on-premises model, and they prefer a cloud-based tool.

The product should support a few DLP features and a few more applications. Google and Microsoft currently offer DLP applications.

I have been using Trend Micro Smart Protection for three to four years. My company is a customer of the product.

It is a stable solution.

Scalability-wise, I rate the solution a seven out of ten.

My organization can be described as an SMB company.

My company has access to Trend Micro's partner support.

I rate the technical support a ten out of ten.

Positive

My company has experience with Symantec. My company moved from Symantec since it does not offer all the features, like DLP in application security features.

The product is easy to deploy.

The product's deployment process takes time since my company has not opted for managed services.

The solution is deployed on an on-premises model.

Trend Micro is for SMBs, and it is one of the best products when compared to the other solutions in the market, like Palo Alto. The product is not very expensive.

Trend Micro Smart Protection has improved our company's endpoint security posture since it is useful for web security. Trend Micro's zero trust strategy is also helpful, as it works in hybrid, cloud, and on-premises environments.

My company still faces challenges with the product, and I feel that the product needs to be upgraded more in order to be more effective against malware attacks.

For threat detection accuracy and its impact on our company's security operations, my company has access to a firewall, a separate team, and everything else that is required to deal with cyber attacks.

The product is really good for SMBs, especially for businesses with budget constraints.

I rate the tool a six out of ten.

We use the solution for endpoint protection, data leak protection, and email filtering.

The most valuable feature of the solution is its simplicity. You don't have to think about features. You can have some customizations for certain groups or categories of endpoints, but it's something that you can find in many other products. The most important thing is the simplicity of the solution.

The solution’s technical support is not very good and could be improved.

I have been using Trend Micro Smart Protection since 2017.

Around 250 users are using the solution in our organization.

The solution’s technical support is not very good. The technical support is very, very slow. Sometimes, they ask you to send them a lot of information and copies of emails. I don't find the technical support team very agile.

Neutral

The solution’s initial setup was easy.

The solution’s deployment took less than a week. Two people from technical and organizational departments were involved in the solution's deployment.

Some real viruses have trespassed the protection, but it is common for many other products. That's why we have different products. Sometimes, Trend Micro is the best, and other times it is not the best. The solution's data loss prevention capabilities work for important personal information, including information about salaries for the HR department.

The impact of the solution's user interface and ease of use has been normal on our security operations. The solution's user interface is not very heavy and difficult to use, but it does not have other advantages. We have three guys who deal with everything in the administration department, including network security, operating systems, storage, and backups.

Overall, I rate the solution a seven out of ten.

We use Trend Micro for multiple purposes like endpoint security, in some cases for the servers, and smart use like DLP and vulnerability protection, encryption, and application control. These are also the selling points for the product. 

According to the Gartner report, Trend Micro has been the leader for the past eight years in the market. The solution has multiple modules within a single agent deployment. 

Another advantage is the presence of both on-premise and cloud console features. For any type of customer we approach, we can set up their module based on the requirement.

The additional feature of Data Leakage Prevention adds more value to the product. It is overall a good solution in terms of functionality and performance as well. 

Our technical team suggests that the product meets all customer expectations but the DLP side of the product can be improved. Specifically, some functionalities within the IDLP can be improved. 

When the user goes on roaming mode, the data log is not pulled into the management console, this is one drawback we witness in the solution. This solution is also lacking in Shadow Copy. We have noticed these drawbacks from our customer service. 

I have been using the solution for more than a year. 

This is a scalable product. We use this solution to work with all types of clients, from small businesses to enterprises. With this solution, we mostly focus on the government, medical, and insurance sectors.  

Tech support for this solution is outstanding. I will rate the customer support a nine out of ten. Sometimes, there will be a small delay for layers three or four, but for layers one or two, we are getting a very quick response. When escalated to the next level, there is a small delay, but they definitely reach out to us. 

Positive

We don't find something difficult in terms of deployment in comparison to other end-point security solutions. The deployment time required for this solution depends on the network; for example, if it's a network for a hundred users, we can finish in two to three days.

Based on the network size, only one or two engineers are required for complete deployment. The product is easy to maintain and needs only one person for maintenance. As the product has been in the market for a very long time, the customers find the console very flexible and easy to use. 

The solution is a little bit expensive in comparison to other traditional tools like ESET, Symantec, or McAfee; there remains mostly a ten percent difference in cost. The licensing of the solution needs to be done yearly and there are no extra costs. 

We also work with ESET, which we see as an alternative to Trend Micro Smart Protection by considering the performance and functionality. But we prefer Trend Micro Smart Protection as customers consider reports like the Forrester, NSS Labs, or Gartner report, and there we get an advantage. Also in terms of functionality, this solution is one step ahead of ESET. 

When the customer has a product in place, they should try to utilize all the modules available in the product. When we move on to deployment, somebody can stop with the endpoint security due to the engineers not having the proper quality to deploy the product. But when it comes to vulnerability management, DLP modules, and application control, all need to be used in the network. I would rate the product a nine out of ten. 

The tool will query the information from the cloud to identify suspicious or malicious files that can be a threat. It will provide you with real-time updates on the latest and ongoing attacks and malware information.

I want the tool to provide the solutions integrated within it to have regular updates. Currently, the solutions integrated with Smart Protection get updates from the cloud. I want to minimize the download from the cloud.

I have been working with the solution for three to four years.

The tool is stable.

The tool is scalable. There are around 20-40 customers for the solution in our company.

We do not face any issues with the product. In case any issue arises, we resolve it ourselves.

The tool’s setup is not complex. It is a Linux-based platform and there is no configuration. We can configure the schedule to update and push through the network server which will take around one hour to complete.

I would rate the tool a nine out of ten.

It is deployed on cloud. We get on the mobile of our users and protect company information.

The administration through the cloud is valuable.

There are no data loss prevention features, and they should be included in the next release.

We have been using this solution for five months.

It has so far been a stable solution.

It is scalable and supports our needs.

I rate the technical support a ten out of ten.

We switched to Trend Micro Smart Protection due to the lack of after-service.

It took about a week to integrate, and we used an integrator.

We have annual licensing costs, but I do not have specific figures.

I rate this solution an eight out of ten. Using Trend Micro Smart Protection depends on the business case. Here in Egypt, we like the technical support, and they have a very good reputation. We have good staff in the country, and I recommend Trend Micro Smart Protection to anyone in the Egyptian market.

Smart Protection is great for monitoring traffic, particularly email, and protecting the endpoints. Both are valuable.

Smart Protection could be more compatible with older operating systems like Windows XP and Windows 2000. Some of our clients have requested that. 

I've been working for this company for three years, but I also provided Trend Micro solutions to a paper company before, so I've been using Trend Micro for five to 10 years.

In 2019, we deployed Trend Micro APEX One to one of the biggest banks in the Philippines. Some of our clients use Check Point and others use Sophos.

I've heard no complaints from customers, so Smart Protection seems to be stable. 

Smart Protection is scalable.

Smart Protection is easy to deploy. The time needed for deployment depends on the number of sites and endpoints. It can take anywhere from one to three months. You need a minimum of two engineers and a maximum of six. 

We also provide a managed service. For my research project, there are two assigned engineers and around two to four help desks. 

I don't deal with numbers, but clients tell me that it's a cost-efficient solution that's competitive with other endpoint protection software.

I rate Trend Micro Smart Protection nine out of 10.

All the solutions we are using from Trend Micro are all on-prem solutions.

Trend Micro Smart Protection is for endpoint protection for business that can provide protection to guard against all types of threats.

We enabled all the modules with the Apex One Central. It contains Application Control and Advanced Threat Protection. Everything has been enabled and we are using it.

Recently our end users are feeling that their system resources are too occupied and slowed because of the Trend Micro agent - that the agent is doing lots and lots of background activities which include Application Control and Advanced Threat Protection. We raised the complaint with them and are waiting for their technical support. The support could be faster for all the Trend Micro solutions.

We use the port monitoring and ransomware protection things, and everything is running in background. Because of that, that CPU use is getting high. So the user cannot use that machine as much as they like for other applications. That's the issue we have recently been receiving.

I have been using Trend Micro Smart Protection for the past three years.

We procured a bundled product from Trend Micro which included Smart Protection, Deep Security, Apex Central, and IMSVA for email security.

Scalability all depends on our on-premise server. For example, if right now there are 1,500 users, if we increase the license count, we will need to increase the server resources also.

As to whether we are going to increase the usage for Smart Protection, that depends on the business requirement.

Tech support should be faster.

Installation is easy, but applying the rules for policies and things require a technical knowledge.

We used a consultant integrator.

In the forefront, only two people are required for implementation, but they are working with their backend team as well as the Trend Micro support. So it comes to around four to five people for deploying these solutions. That includes level one, two and three engineers. 

I would recommend Trend Micro Smart Protection as part of a core bundle.

On a scale one to ten, I would rate Trend Micro Smart Protection an eight.