Trend Micro Smart Protection [EOL] Reviews

We primarily implement this solution for customers.

The solution offers good implementation.

The AI is excellent.

The initial setup is pretty straightforward. 

The solution can scale.

The solution could be more stable and secure.

We've been dealing with the product for a few years. We tend to use it from project to project. It's likely been about three or so years.

I can't speak to the stability of the solution that well. That's something a customer would know more about, as they would deal with it on a day-to-day basis. However, my understanding is that it could be a bit better.

The scalability potential is pretty high. I would rate it at an eight out of ten. If a company needs to scale it, it can do so.

I'm not sure of the exact number of customers on the solution at this time.

I don't deal with technical support. I don't have a clear idea of how they are in terms of the support they have on offer as I've never been in touch directly. However, it's my understanding that they are okay and there isn't really an aspect of technical support that needs to be improved.

The deployment is typically straightforward, however, it depends on the policies the company has to put in place. Other than that, it's not too much of a hassle. I cannot recall the exact amount of time it takes to deploy the product. There's typically a session and then discussions with the client before deployment even takes place, however, it's all part of the process.

As I wasn't part of any technical implementation, I cannot speak to how many individuals are part of an implementation.

We're implementors.

I'd rate the solution at an eight out of ten. It's been pretty well received so far. The capabilities are quite good.

I'd recommend the solution to others.

We use Trend Micro Smart Protection mainly for Windows 10 end points on clients' computers.

The antivirus signature is valuable.

The administration could be better. They could decrease the administrative burden and enable easier management. There are many features, options, and settings which is quite challenging for some of our customers. The complexity of the interface is also an issue. From a software point of view, I would prefer to see actual signatures and actual protection patterns, rather than new features.

The variety of products Trend Micro offers is huge, and their names have changed every two years. It's quite difficult to explain to customers the benefits, the complexity of the lineup, and the appropriate products for them.

I have been using Trend Micro Smart Protection for many years.

Technical support is okay, not excellent.

We use almost the whole lineup of products from Trend Micro. For example, we use their new solution with artificial intelligence. The use case for the Smart Protection solution is fair and appropriate for extended use.

The initial setup is straightforward.

The cost seems competitive.

As a reseller, I would advise new users not to get the license directly. It's better to get it through value-added resellers who have some information, recommendations, and the appropriate settings that best suit the application.

On a scale from one to ten, I would give Trend Micro Smart Protection a six.

We primarily use this solution for anti-virus and managing protection for our clients.

The most valuable features are the DLP and anti-virus functionality. The anti-virus is good.

Nowadays, it is not possible to rely only on an anti-virus solution. This product would be improved if it had more monitoring capabilities so that it could stop threats before they break into the network and damage it.

Database encryption is missing and should be added.

We have been using Trend Micro Smart Protection for one year.

This is a stable solution.

We have not tried to scale it.

During my tenure, I have never required technical support.

The deployment is easy and quick. You just download the client, install it, and configure it.

The pricing is good compared to Symantec and McAfee. However, the features are not in a bundled form but rather, they are in a separate, segregated format. If I want to use other features apart from DLP, I have to purchase extra licenses.

The suitability of this product depends on the scenario. There are many similar products on the market right now, and everybody is evaluating them based on their own needs. That said, this is a good product and it is worth having a look at.

I would rate this solution a six out of ten.

We are a system integrator, and we sell Trend Micro solutions. We are also using Trend Micro solutions for our internal IT. We use this solution for endpoint protection (EPP). We also use it for server protection. 

Product-wise, it is amazing. It includes DLP, vulnerability management, and application whitelisting features. These features are very good and add value in selling this solution to our customers. These features make the key selling point. I recently did a comparison with the FireEye firewall for a customer. They were basically going to replace Trend Micro with their EDR. Because of these features, I could convince the customer that Trend Micro is better than FireEye.

Documentation-wise, they are a disaster. If you want to know something about Trend Micro, you will not find anything useful from Trend Micro themselves. You have to basically dig some blog, or you need to seek some expert to help you understand what they are offering. I have never seen such a good product with such disastrous documentation.

Feature-wise, almost all vendors are providing the same features, but it is all about the integration. For example, Trend Micro is promoting their endpoint protection suite, but they never mention about the integration that they are offering with their EDR solution. They are treating each product as a separate island, and you don't know much about their integration. It would be good if they can focus on integration.

I have been selling Trend Micro products for three years.

Our customers are satisfied with the product in terms of stability and scalability.

In the local market, I don't see any Trend Micro technical guy supporting anywhere. I am not aware if they have a technical team in Saudi Arabia.

I work at the design level. I have never installed the product, but based on my understanding from our deployment team, it is pretty much easy to install. They find it very good and don't have any difficulty in the installation and configuration of this solution.

Its price is fine. Price-wise, it is competitive with any other vendor.

In Saudi Arabia, we are only selling on-premises models. The customers mostly request for the on-premises model, not the cloud model, due to the regulation issues. As per government regulations, we cannot send our data to anything outside Saudi Arabia. That's why the possibility is only to use on-premises products. 

Trend Micro Smart Protection is basically the number one endpoint protection platform that I propose to my customers. As a solution architect, I would recommend Trend Micro Smart Protection. 

I would rate Trend Micro Smart Protection a nine out of ten. It just needs more integration and more explanation about the product.

Our customers like this solution out of many models. 

The configuration is easy. 

There is room for improvement to make it better for customers. 

We haven't had any glitches or bugs. 

I haven't contacted technical support.

The initial setup is easy. The deployment takes around a day. I set up the product site and the demo site. 

I would recommend this solution to my customers. Symantec requires many agents for different modules but this only requires one agent. 

I would rate it an eight out of ten. It's not perfect, it has room for improvement. 

Our organization primarily uses the solution for formalities and as a brand protection antivirus. We plan to start to use it as end-point encryption and USB encryption, as well as to protect our emails.

The one PIN reporting is excellent on the solution. Our organization likes that very much. 

The reporting, in general, is very easy to understand and is much better than Surface. That particular solution has quite complex reporting that isn't easy to read.

Your workstation doesn't slow down, unlike when you use Symantec, for example.

I haven't used the solution for very long, so I haven't encountered many issues using the solution. We're just using it as brand protection for now, and for that, it is working as it should.

I've only been using the solution for about one year now.

The solution has been very stable for our organization. We haven't encountered any bugs or glitches. There haven't been crashes. It's worked well for us and we consider it reliable.

The solution is scalable. If a company needs to expand it out further they should be able to do so easily.

We currently have 120 people within our organization using the product.

We've been in touch with technical support in the past. We've been satisfied with their level of assistance and the speed and quality in which they deliver it.

In the past, I have also worked with McAfee, Symantec, and Surface. 

The last time I used a Symantec I had a lot of issues where a lot of my workstations become slow. With McAfee updating the product was always quite an issue. Surface had reports, that, for me, were very complex compared to Trend Micro. That's why our organization decided to switch to this solution instead of using the others mentioned.

I wasn't a part of the implementation team, so I can't speak to what the process was like. I have no idea as to if it is difficult or straightforward.

We had a third party handle the installation for us.

Our organization has paid licensing for three years, which averaged about $4.00 USD per user. We've been satisfied with the licensing. It's quite reasonable.

I would recommend the solution. I'd rate it nine out of ten.

I've not explored all of the features up to now. I still need to see all of the features implemented first to be able to see if anything is missing. However, as of right now, it's working very well for us.

There were a couple of primary use cases for us. One of the most frequent was to deploy an agent onto user devices, including laptops and workstations. We were also to employ agents on mobile. It was used to detect viruses on everything from computers to USBs in our organization.

The solution gives users peace of mind that, form an endpoint perspective, they are protected once it is installed. 

The centralized dashboard from which we can see all activities and get reports is very good. We can also do all configurations from a single panel of a management console. It's helpful.

The solution overall is very helpful and very reliable. We appreciate the reliability of the system.

We've compared it to another Trend Micro product that is free, and this solution catches a lot more viruses than the free version.

When users click on links accidentally, Trend Micro is able to contain and block viruses to ensure nothing happens to an organization's system. It protects not only the client's users but also the main core infrastructure.

The customer service from the product is great. There's lots of hands-on navigation support, and you call in or be on a conference line with the support when you need them. They will go over everything related to any upgrades or deployments. 

The documentation is very thorough and robust. It makes a lengthy deployment a bit easier.

The solution needs to improve the deployment so it aligns with the latest Microsoft patches and upgrades. It makes the deployment process lengthy and painful.

The solution needs to add more AI. It already has some AI and machine learning built in, but they could be more advanced and offer deeper learning capabilities. 

I had been using the solution for just over one year. I used it from September 2018 until about November 2019.

The product is a very stable solution. However, it could be more compatible with major vendors, especially Microsoft. 

I'm not sure I can talk to the scalability of the product. Our organization had over 1,000 people, but I had not witnessed our organization try to scale it. 

Typically the solution is handled by users directly from the IT department.

Technical support is fantastic, especially in relation to deployment, where we originally ran into a bit of trouble in relation to Microsoft patches. They stayed with us on the phone and helped us power through the implementation by sharing their knowledge and advice.

Their service is also very quick. They have less than a 24-hour turnaround.

I did previously use a different solution. It was a long time ago, so I'm unsure as to what the company did use back then.

The setup was pretty straightforward. 

The deployment, in terms of the upgrade process, isn't as simple. If Microsoft, for example, patches things, you have to pause or disable the software before the patch and upgrade is applied before you can enable the agent. It would be helpful if this process was easier and if the solution would ultimately be more compatible with Microsoft's upgrades. It requires a lot of the user's attention. 

We have an implementation strategy to move from on-premises to the cloud in the near future.

We required three people for maintenance.

We worked directly with a reseller, but more from a license procurement perspective. The assistance we received for the initial setup was more directly from Trend Micro.

The licensing is on a yearly basis and I believe our organization paid about $2,000/year. However, it's been a while since I looked at the pricing and we no longer use the solution.

In terms of advice to other users, because there are so many products out there, I would caution anyone to do a thorough POC. It would be helpful. Once a company is hands-on with it, they will begin to understand a lot about the product. Demos are very limiting. Currently, I'm looking at and trying out other solutions as we've moved away from this one.

I'd rate the solution seven out of ten.

We primarily use the solution due to a recommendation from our partner.

The solution is able to detect custom viruses that have been targeted at us.

The solution integrates well with other Trend Micro products.

The solution's interface is good.

There is very good computer visibility and machine control.

The reporting features are very good.

The integration of packet data is very fast.

The price of the solution could be improved. For us, this is the most important aspect that could be better. If they could improve their pricing strategy, it would impress us.

The threat response could be a bit better.

I believe I've been using the solution for around five years now.

The solution is stable. We haven't experienced any issues with the stability at all. There haven't been any bugs or glitches. There haven't been any crashes either.

Although someone on our team may have called technical support, I personally have not. I can't speak to any direct experience with them.

For many years, we used Symantec. We were not satisfied with it, so we decided to switch.

The initial setup is easy. We found it straightforward.

The solution was deployed for our company, for the whole infrastructure.

It might have taken us up to a week to deploy it.

I handled the implementation myself.

We have about 3,000 people in our company, and of that, about 2,800 are on the solution.

I'd rate the solution ten out of ten.

Right now, we anticipate the solution will work well with different vendors. However, this is still a big question for us, as our infrastructure is Cisco, and they provide us with integrations for visibility, connector response threads, etc. At this point, we're considering switching entirely over from Trend Micro to Cisco because we have so much on Cisco already. Our management will ultimately decide on the direction the company decides to go.