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PeerSpot user
Quality Assurance Manager at a insurance company with 501-1,000 employees
Vendor
This solution allows you to create an automated framework where you can manage everything in one place.

What is most valuable?

This solution allows you to create an entire automated framework where it allows you to easily manage everything in one place.

How has it helped my organization?

It's given us the ability to do automated tests which has made some things a lot quicker.

A part of our problem is that we don’t necessarily have staff 100% dedicated to it, so that's a problem in our area. We should have had more done and taken on some huge projects, so it’s more that we haven’t had the time to use it to the greatest extent possible.

What needs improvement?

Our stability problems mentioned below notwithstanding, I am sure the new release will address everything that we need. We are going to convert to the new version and we have to address a problem with one of our apps first. We recently went through some training, our staff was excited about that and being able to see the new version was great.

The biggest roadblock for us in getting the newest version right now is accommodation of our application. The current version makes our lives easier, but we're still holding off on some testing until the accommodation issues has been resolved.

For how long have I used the solution?

I've used it for a year and a half.

Buyer's Guide
Tricentis Tosca
April 2025
Learn what your peers think about Tricentis Tosca. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,823 professionals have used our research since 2012.

What was my experience with deployment of the solution?

We've had no issues with deployment.

What do I think about the stability of the solution?

I think the version we're using is fairly stable, but I think the new version is not so stable, and that’s what's stopping us from moving over to it. We're having application problems, but once that's resolved, we'll move over to the new version.

What do I think about the scalability of the solution?

It's scaled for our needs so far.

How are customer service and support?

Overall, I'd say that technical support is good. When I have had interaction or problems, I let them know and they provide me with get instant feedback. I have been happy with that.

Which solution did I use previously and why did I switch?

We didn't use a previous solution, but I've personally worked with other tools. Testsuite is versatile, and that was the big thing about choosing it. We're using Power Builder, which Testsuite can support, along with other applications. So it's great having one tool instead of many.

What other advice do I have?

I think it’s important to get the training that is provided and really make sure you get hands-on time with the product. That’s our problem -- we haven’t been able to dedicate ourselves to it. If we had the time to stay with it and learn it then we could move forward.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user318909 - PeerSpot reviewer
Senior Consultant at a engineering company with 501-1,000 employees
Vendor
Using the TCD, subject-matter experts are able to perform systematic reviews of Testcases and we can then run regression tests.

What is most valuable?

Testcase design is most valuable, as it has helped in 2 different aspects. Storing the test data in one place, and deciding how many test cases are needed for a given scenario using one of the inbuilt algorithms, thereby ensuring the test coverage.

How has it helped my organization?

We used the TCD (red folder to design the test flow), and it was easy to get the tests reviewed by the subject-matter experts as it allowed systematic review of Testcases. Once it was OKd by the SME, we could confidently run the tests for regression.

What needs improvement?

Most of us have had the complaint that loop statements are missing, without which testing in reality was difficult, as many times Test scenarios needed to be run in iteration and version 8.4 has included this feature.

What do I think about the stability of the solution?

When I did work with v7.4, I often noticed that the Tosca executor abruptly hung and only way out was to kill the process. But this has been drastically improved in the later versions.

How are customer service and technical support?

I would rate 3/5 as there is not much knowledge base available on the internet for one to independently solve the issues encountered, which is easily available and in abundance for other tools like QTP.

Which solution did I use previously and why did I switch?

We previously (for six years) used QTP, and the client chose to have only Tosca for test automation as the license costs were lower compared to the HP tools.

How was the initial setup?

The initial set up was complex as we had always used keywords and integrated Excel, pdf and word documents for storing Test evidence, it was difficult to achieve the same standard of Test evidence with Tosca. Not having the flexibility to code was posing a problem in the initial days.

What about the implementation team?

The tool was always installed by a dedicated team from the vendor as we had not had an opportunity to know in detail how the installation worked.

What was our ROI?

ROI has been pretty high, but only in comparison to the tools we had from HP earlier. However, maintenance costs, and not having Tosca experts available, are the factors that have adversely affected the ROI in some cases.

What other advice do I have?

I would advise that, if one needs to install Tosca for test automation, always go for the latest version, as Tricentis is implemeting all the user feedbacks genuinely in their tools and it is evolving and has a great potential.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a strategic vendor.
PeerSpot user
it_user330465 - PeerSpot reviewer
it_user330465Team Lead 1st Level Support at Tricentis
Real User

Hi SnrConsultant909,

as part of the Tricentis Support Team I’m very glad to hear that Tosca leads to a benefit in your company.
I want to thank you for the feedback about our Knowledgebase. We highly appreciate the activity of our Customers and Partners in our support portal. Enlarging our Knowledgebase is a main goal to knowledge centered services and we are continuously doing so!
However if there is anything you can’t find in our Knowledgebase or in our Documentation, I want to encourage you to get in contact with our support team via Chat, Phone or via our Support Portal. We are available 24/5 and we are very happy to find a solution for your inquiry!
best regards, Roland

Buyer's Guide
Tricentis Tosca
April 2025
Learn what your peers think about Tricentis Tosca. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,823 professionals have used our research since 2012.
PeerSpot user
Test Manager with 501-1,000 employees
Vendor
We're able to create reusable data classes when using our test cases, and non-technical testers can automate tests with access to information.

What is most valuable?

We like the idea of reusable data classes when we are using our test cases. We work with a lot of data, and so being able to create reusable data classes is very helpful to us.

How has it helped my organization?

The primary driver for us is that it puts automation into the hands of non-technical testers. Previous programs, if you’re not a programmer, you can forget about it, but with TOSCA it’s easier to get information and start automating your own tests.

What needs improvement?

So far, all our issues have had to do with our unfamiliarity with the product.

For how long have I used the solution?

We are in a preparation phase – we haven’t seen everything yet. We purchased it about six or seven months ago, and started actively creating tests in the last six weeks.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

It's excellent, 9/10.

Technical Support:

It’s excellent, 9/10, as the response times have been quick and there haven’t been any problems.

Which solution did I use previously and why did I switch?

Initial setup was straightforward. It took a little bit of juggling to get a central database set up as defaults to working in isolation, but other than that it was OK.

How was the initial setup?

We did it in-house.

Which other solutions did I evaluate?

TOSCA was recommended, so we didn’t look into anything else. Our software provider said it could support their solution so we went for it. We had looked into HP UFT and Smartbear. We had used HP UFT but are fading away from them.

What other advice do I have?

Be prepared to change how you approach test automation – definitely a mindset shift. It's highly configurable so you want to make good use of that. Don’t be afraid to ask for help from Tricentis, they will get back to you. Have a good bank balance because it’s not cheap.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user3396 - PeerSpot reviewer
it_user3396Team Lead at Tata Consultancy Services
Top 5Real User

Cool review

reviewer1930224 - PeerSpot reviewer
Test Analyst at a financial services firm with 1,001-5,000 employees
Real User
Complete solution, useful automation functionality, and reliable
Pros and Cons
  • "The most valuable features of Tricentis Tosca are all the test automation functionality. It is a full-scale automation tool."
  • "The support we received from Tricentis Tosca was good, but it can improve."

What is our primary use case?

We are using Tricentis Tosca for test automation.

How has it helped my organization?

Tricentis Tosca has completely met our requirements. It has benefitted our organization.

What is most valuable?

The most valuable features of Tricentis Tosca are all the test automation functionality. It is a full-scale automation tool.

For how long have I used the solution?

I have been using Tricentis Tosca for over five years.

What do I think about the stability of the solution?

The stability of Tricentis Tosca is excellent.

What do I think about the scalability of the solution?

We are using Tricentis Tosca at 100 percent capacity.

How are customer service and support?

The support we received from Tricentis Tosca was good, but it can improve.

I rate the support from Tricentis Tosca a three out of five.

What's my experience with pricing, setup cost, and licensing?

I rate the price of Tricentis Tosca a two out of five.

What other advice do I have?

I rate Tricentis Tosca a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user694698 - PeerSpot reviewer
Application Portfolio Management, Project Portfolio Management and Governance at a manufacturing company with 10,001+ employees
Vendor
​Scriptless SW QA automation. Provides a very quick on ramp to test automation with little maintenance.​

What is most valuable?

Scriptless SW QA automation. Provides a very quick on ramp to test automation with little maintenance.

How has it helped my organization?

A bit early to tell, we are still learning/deploying. What we have seen so far, is solid ability around identifying core application components and easily building and executing test cases. Even during experimentation we were able to identify some “bugs” before release to production.

What needs improvement?

Exploratory testing engine needs improved element recognition (at lease in JAVA Swing)

For how long have I used the solution?

6 months

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Pretty good (8 out of 10). Capable, but sometimes slow.

Which solution did I use previously and why did I switch?

Did not. I did however look at several competitors and found this to be the best overall.

How was the initial setup?

Fairly straightforward. Good documentation and guidance.

What's my experience with pricing, setup cost, and licensing?

Licensing is not too complex. If you are not sure what you need, start small with a price lock-in.

Which other solutions did I evaluate?

HP UFT (ALM), Qualify by Original Software, TestComplete by SmartBear

What other advice do I have?

Do extensive research and experiment a lot. Solutions work differently in different environments, make sure you pick the best for your specific needs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
IT Business Consultant at a retailer with 1,001-5,000 employees
Real User
It's nice that it uses a risk-based approached via a weighted requirement set, although the context menu in the newer versions is not ideal.

What is most valuable?

The features we've found most valuable are--

  • It’s a modular structure, so changes in a module are automatically updated in all relevant test cases.
  • It uses a risk-based approached via a weighted requirement set.

What needs improvement?

  • Not all functions are logical without certain know-how.
  • Context menu in the newer versions is not ideal.

For how long have I used the solution?

I've used it for about one year.

What do I think about the stability of the solution?

During an upgrade there were issues, but this was due to certain security settings on our end, and the Tosca support team was very useful in helping us with those setting and resolving the issues.

What do I think about the scalability of the solution?

We're discussing internally with fully integrate this tool within our business.

How are customer service and technical support?

Customer Service:

10/10. The customer service is top-notch.

Technical Support:

10/10. The technical support is top-notch.

Which solution did I use previously and why did I switch?

In our department there was not a different solution in place.

How was the initial setup?

The initial setup was relatively straightforward with support from our network department for the setting up of a common repository.

What about the implementation team?

We implemented it via our in-house team in combination with Tricentis consultants.

Which other solutions did I evaluate?

We also looked at Worksoft.

What other advice do I have?

Try it out and do a Proof of Concept.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
gagneet - PeerSpot reviewer
gagneetContinuous Delivery Lead at SAI Global
Top 5LeaderboardReal User

I think the main think that needs to be understood with these model based tools, is that during the initial setup period the Business involvement is a must to ensure that all the paths are explored and a proper workflow of tests is setup for use. Without that involvement, it makes the job for the users and maintainers of the tests a cumbersome one.

it_user346803 - PeerSpot reviewer
Senior Consultant at a tech services company with 1,001-5,000 employees
Consultant
It helps us to create very accurate test cases, those that cover the most critical parts of our applications. However, it must recognize more controls than it does currently with only C# and Java.

What is most valuable?

I think the most valuable features are:

  • Scriptless testing
  • Modules (object repository)
  • Test data management
  • It can be used by non-technical users, such as business analysts

How has it helped my organization?

The product helps us to create very accurate test cases. The goal was not to create plenty of test cases, but only those that cover the most critical parts of our applications.

What needs improvement?

Some areas have already been improved such as loops and conditions, but there is still one major issues. If you need to improve one of the Tosca engines, you have to develop it in the same language, such as C# and Java. So you need more technical experts to help you. QTP is more flexible on that point. Tosca must recognize more controls than it does currently.

For how long have I used the solution?

I've used it for two years, and I spent only a few months in a project for a large insurance company.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

10/10 - it's one of the most efficient support teams I use.

Which solution did I use previously and why did I switch?

Tosca was chosen by the customer before we started the project.

How was the initial setup?

Everything was already done before we started the project.

What about the implementation team?

It was done through a in-house team, but they worked very closely with the vendor.

What other advice do I have?

You should be very careful if you have to customize Tosca because it could be very expensive, so take your time to evaluate it. Test it with many applications, many objects, and many controls.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
gagneet - PeerSpot reviewer
gagneetContinuous Delivery Lead at SAI Global
Top 5LeaderboardReal User

TOSCA was not meant for resolving any scenario out of the box, hence the introduction of the extensible engines for it, which you have to write code for the Customizations that are done for the required application. That said, nowadays there are a lot of plug-ins which are available with Tricentis (due to them working on a lot of technologies and organizations using customized controls), which can be requested via the ever helpful Support Teams. Anything which is not standard is not easy to provide in an out of the box experience. TOSCA does deliver a lot of modules (Siebel, Oracle, SAP) out of the box, but if the user has made any customizations, then it is natural for the tool used to test those customizations also to have custom controls :-)
QTP similarly does not have out of the box capabilities, and these have to be developed.

Enterprise Resources Planning Specialist at Doyensys
Real User
Top 5
Enables codeless automation and allows users to create test cases and reuse them
Pros and Cons
  • "The product enables codeless automation."
  • "It is quite difficult to integrate the solution with other tools."

What is most valuable?

Tosca is a good tool. The product enables codeless automation. If we need to write codes, it will take some time. With Tosca, we can scan things within a second, add the test, and run the script. We can track automation coverage with the help of requirements and coverage features. It is an effective feature. Reusable and library are key features of the product. Once we create the test cases with the help of the library and Reusable, we can call it repeatedly wherever we go.

What needs improvement?

I am facing issues integrating the tool with the qTest server. It is the only problem I have been facing for a long time. I am not able to troubleshoot the issue. It is quite difficult to integrate the solution with other tools.

For how long have I used the solution?

I have been using the solution for one year and six months.

What do I think about the stability of the solution?

The tool is stable.

What do I think about the scalability of the solution?

The tool is scalable. We have 10 to 15 users.

How are customer service and support?

The support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

We can easily install the product if we have the license. The deployment takes two to three weeks. We need one to two people for the deployment.

What's my experience with pricing, setup cost, and licensing?

The tool is quite expensive.

What other advice do I have?

Overall, I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Tricentis Tosca Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free Tricentis Tosca Report and get advice and tips from experienced pros sharing their opinions.