Ubiquiti UniFi Reviews

We use this solution for both wired and wireless networking in a factory that is based in Johannesburg, South Africa.

UniFi Network Management Controller has allowed our admins to effectively monitor and troubleshoot network issues, both online remotely and on-site.

The most valuable feature is the UniFi Network Management Controller. The level of reporting offered by the controller, when used with other Ubiquiti equipment, has been invaluable.

A more powerful heatmapping application in the controller would assist in more reliable WiFi modeling. 

We used this solution in a beachside hotel with twelve floors, three hundred and fifty rooms.

The most valuable features are its easy access, the controller, and constant updates.

The support for this product is insufficient.

There is NO technical support offered by phone. They provide support via Chat ONLY, and moreover, they are not very knowledgeable. There is not even an option for paid support.

It was a system that was quick and easy to install, with controller and cloud management included.

After a couple of years, the Access point reached EOL and no support was available for Controller updates. If we need to add new APs, they will not work with the previous controller version. This would require having to create a second controller for new APs.

I would not recommend this system for a large business.

I use the Point-to-Point NanoBeam and wireless for small offices to warehouse wireless.  

Once setup, it just works. Now, the support and software are better. I have deployed over a hundred access points and approximately 50 NanoBeams. Business is growing due to referrals 

• The setup and ease of support
• Firmware can be pushed or manually updated. 
• The Cloud Key controller was a great addition.

• Integrate NanoBeams into the Controller Software. 
• Better pre-purchase docs, as I have to contact support via chat for some things that should already be in documents.

WiFi for our home office and client sites as well.

The solution is easy to configure, low cost, and reliable. I do not have to worry about maintenance once the solution is set up, other than updates. 

Though we use the solution internally, we mainly install the solution for clients. My clients have been very happy.

Support has gotten much better. The main support is community based. They need to consider offering an enterprise level support for corporate clients that demand this from their other vendors. 

I have used this solution for four years.

None. 

I have not encountered any issues with stability.

I have not encountered any issues with scalability.

Email support is slow. Community support is good, but it can be spotty.

I switched to this solution due to the cost of other solutions.

The initial setup was very simple and it did not require advanced training.

This solution is low cost and it has a simple cost structure with no recurring fees.

My clients always evaluate other options, such as Cisco, Meraki, Aruba, Aerohive, and others.

• Read the documentation.
• Understand that there is not a centralized controller required.
• Realize that it is not “Cisco,” but you are also not paying at that level.
• Engage someone that knows how to design a WiFi solution and can conduct a true pre-install survey and post-install survey.
• Get someone who uses tools like AirMagnet or Ekahau to do the survey, not someone walking around with good phone reading signal strength who guesses.
• If you invest in the survey and the good design, you will still save money over any other solution on the market.