The cloud management has revolutionized the way we provide services to clients, onsite trips have almost ceased and once complicated changes are made in minutes.

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reviewer1454133

Network Administrator at a consultancy with self employed

Nov 15, 2020

I like the centralized management console, where we can add all of the devices to the Unifi controller and then management them from a single point.

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Nadeem Nasir

IT Manager at Handi Quilter, Inc.

Oct 21, 2025

The advantage of Ubiquiti UniFi is that you can have on-premise storage and avoid all cloud fees, allowing you to keep building your storage, adding more video storage units, and store video for up to three years and nine months without paying external fees.

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Ubiquiti UniFi Cons review quotes

Alex-Wilson

Owner at Collabsion, Inc.

Nov 13, 2017

Email support is slow. Community support is good, but it can be spotty.

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Owenmpk

IT Support Professional at Valley IT Support, Inc

Apr 11, 2018

Integrate NanoBeams into the Controller Software.

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it_user1111458

IT Director at Newport

Jun 4, 2019

They provide support via Chat ONLY, and moreover, they are not very knowledgeable.

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reviewer1139577

Works

Jul 8, 2019

A more powerful heatmapping application in the controller would assist in more reliable WiFi modeling.

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Jambunathan_MS

Manager ITeS at a tech services company with 1,001-5,000 employees

Jan 12, 2020

Setting up IP generation for something like guest access is pretty confusing and should be improved.

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Fabrizio Sagrlio

Consultant at SharKom Srl

Mar 5, 2020

If I could manage the W-LAN or other items without a UniFi switch, that would be very helpful. I have not tried, but I think some options are tied to the hardware, like the Ubiquiti switch.

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Director_45785

Director at Innate technology

Apr 30, 2020

Software interfaces could be improved and there is a lack of documentation.

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BrianCook

Information Security Officer - VP at Unified Technology Solutions

Feb 7, 2022

Documentation could be improved, especially regarding known issues or new features. It relies heavily on the user community to provide support and info. There is a vast user group with support groups on both the dedicated forums as well as most social media platforms.

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reviewer1454133

Network Administrator at a consultancy with self employed

Nov 15, 2020

I don't like the concept of the QoS, Quality of Service configuration because it doesn't give very granular configuration access to prioritize network traffic.

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Nadeem Nasir

IT Manager at Handi Quilter, Inc.

Oct 21, 2025

You pay more upfront for Ubiquiti UniFi, but you don't receive substantial support, which is problematic.

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