UiPath Reviews

We have done work for customer success by collecting information from various sources such as email, IVR, and chat. Our solution performs classification, sentiment analysis using the AI of UiPath, and then data validation and posting. We've implemented this for one of the biggest banks in India.

Our admin team benefits from an internally created ticketing system, which offloads repetitive tasks and improves performance. This facilitates time savings and enhances overall satisfaction within the employee base.

Customers find numerous features of UiPath valuable, including Document Understanding (DU) and AI functionalities. They leverage it for repetitive tasks and beyond.

Customer education is crucial. Currently, there's a time lag in training, which eventually impacts the customers. All stakeholders should receive updates simultaneously.

We have been a UiPath partner for more than six years.

We face no major challenges regarding stability.

Investments in hardware are necessary for scalability, especially when dealing with AI and audio functionalities.

The UiPath support team in India is excellent, offering professional services and tech support. I rate it eight out of ten.

Positive

We've been using UiPath from the beginning. We were also Automation Anywhere partners but decided to stick with UiPath.

While it's difficult to quantify precisely, we've observed a 10% to 20% cost savings.

Pricing is high, affecting renewals significantly. Many small companies are hesitant due to the increased cost compared to past discounts.

I would rate UiPath an eight out of ten.

I have worked on use cases for three domains, which include the banking, health care, and insurance domains, and designed bots for automating processes.

UiPath enables us to implement end-to-end automation. In my three years of experience, I have developed bots for banking, insurance, and healthcare domains.

UiPath is very easy to use. We are able to automate manual processes with bots, so the work gets done in a very short time. Manual work that takes months can be done in two or three weeks.

UiPath helps to speed up digital transformation. It is easy to use. It completely removes human intervention. We can develop unattended bots. It brings efficiency and also helps in reducing human headcount. After UiPath was launched in our organization, there was a reduction of 800 employees.

UiPath Studio and Orchestrator have been useful in designing the bots. I know about Document Understanding, but I am not working on integration services such as app integration. For building automation, a lot of activities are there. There is load taxonomy or taxonomy creation. After that, there is digitization, classification, and extraction. The validation part is also there. These are the steps for designing a bot using Document Understanding.

I have used UiPath Academy courses. I have done two courses. I did the UiPath Associate certification in 2021, and UiPath Advanced RPA Developer v1.0 certification in January 2023. I am currently preparing for the advanced UiARD certification. Through the UiPath Academy courses, I have learned a lot of things about queues, Orchestrator, advanced methods, etc. It is very good for learners.

On my organization laptop, while doing database activities, such as database connect activity, UiPath Studio hangs. We click on the screen, but there is no response. The only option that works at that time is to open the task manager and forcefully stop the services of UiPath. UiPath gets closed, and we again have to run UiPath Studio. 

UiPath Studio is also slow during web scraping and screen scraping.

In terms of new features, UiPath already has many features, but its pricing can be better for small businesses.

I have been working with UiPath since December 2020. It has been three years since I have been working as an RPA developer.

We are an organization with about 1,300 employees, and we have 20 people working with UiPath.

I have not used their support. When I have a problem in developing a bot, we use the UiPath community, and they provide me with a solution for the same.

I have also used Blue Prism. UiPath is easy to understand. It is easier to develop and deploy bots in UiPath. In Blue Prism, there are some challenges related to how to create processes. In UiPath, there are many sections such as Control Panel, activity properties, or object repository. They provide a modern experience to the developers. It is better than Blue Prism.

To deploy three projects, I had to install UiPath on the client's machine, and it took only one and a half days. 

We have two or three people for the deployment of projects. We have one person to deploy the code on a client machine. We also have a solution architect and a support team. The deployment requires only two or three days.

Small businesses do not have the budget to purchase the UiPath license. They should provide a cheaper license option for small businesses.

It is a very good solution. There are various RPA solutions, but UiPath is currently the number one solution in India as well as outside of India.

I would rate UiPath a ten out of ten. I love this tool. It works very efficiently.

We generally use UiPath for invoice processing, finance-related processes, and other similar processes in the oil and gas industry, including government and child welfare use cases.

My organization also used UiPath to automate processes for a good cause, particularly for a US organization that was into child welfare and adoption, so that was one of the use cases: automation for a child adoption and child welfare organization.

To me, the most valuable feature of UiPath is document understanding.

AI is also a valuable feature, as that is the current trend, so it's one of the most essential features of UiPath.

I found it very easy to build automation through the solution, as it has a drag-and-drop interface. If you know the flow and understand the basics, you can easily build automation in UiPath. In simple terms, the solution has a low code interface.

My organization saw many positive outcomes from UiPath automation, mainly when it was applied to an organization in the US focused on child welfare and adoption.

The solution also enabled my organization to implement end-to-end automation. That is important because I would always prefer some end-to-end automation wherever possible, even with a bit of human touch in the loop. I find solutions that enable end-to-end automation, such as UiPath, great.

I found the UiPath user community valuable. I'm a very active member of that community, and one of the good things about it is that it's active and full of people helping each other learn and grow, even when people don't know each other. I learned a lot from the community to be who I am today.

My organization worked with one client with an on-prem environment, and UiPath still has a good platform for an on-premises setup. It's called the Automation Suite, particularly the latest version.

My team, including myself, took courses from the UiPath Academy, and I recommend the academy to anyone interested in learning RPA and understanding the basics of UiPath. Even for someone who needs some refresher or retraining, I would recommend UiPath Academy, as I find it one of the best places to learn.

My organization used several UiPath AI functionalities for automation, including document understanding, language understanding, and even generative AI, which has significantly helped.

I also like that the AI functionality of UiPath enabled my organization to automate more processes overall.

The solution helped speed up digital transformation, mainly because manual processes take up much time. Still, with UiPath, time and costs were drastically reduced, so I find the solution beneficial. It has also reduced human error in the organizations in which it was implemented and even freed up employee time. The amount of time freed up would depend on the use cases, but the time saved would be significant for a company with a lot of automation. UiPath also helps save costs, but it depends, so it would be difficult to determine a number or percentage.

What could be improved in UiPath is the release or update because my organization noticed that a few minor bugs occur from time to time, mainly on the development side. That is not a showstopper, but if the UiPath team could inform my organization ahead of time, that would reduce the need for developers to find a workaround for the bugs. UiPath releases need to be improved.

I started using UiPath in 2019. I'm still using it.

Stability in UiPath is good, but this relates to the little bugs that my organization noticed in the community edition of the solution, not the enterprise version. Other than the minor bugs, stability-wise, UiPath is good.

UiPath is a very scalable solution.

My experience with the UiPath support team is very good. The team was very helpful and supportive. The support team is an eight on a scale of one to ten.

Positive

Before UiPath, I used Microsoft Power Automate and Blue Prism. Still, UiPath is more advanced when compared to the two tools, plus UiPath has a much broader scope, with over twenty products addressing different stages of the project lifecycle.

The AI or RPA and automation capabilities offered by UiPath are also quite good versus what Blue Prism and Microsoft Power Automate offer. UiPath is one of the leading tools in the market.

Deploying UiPath in the cloud is easy because it only requires some configuration before use.

For on-premises deployment, you need to install specific applications to get the solution to work. Still, with the UiPath support team, you can easily do the on-premises deployment, so deployment isn't a big issue.

The pricing for UiPath is OK, but it's a bit on the higher side, as the target audience is a bit different.

UiPath is deployed differently for clients. Some have an on-premises deployment, while some deploy it on the cloud.

You don't need many people to deploy the solution because if you have the infrastructure, such as the database and the server, ready, one person who understands the infrastructure would be able to do it.

My rating for UiPath overall is a nine out of ten.

My organization is a partner of UiPath.

We use a feature called Document Understanding to extract data from invoices and generate reports. It uses the invoice number, amount, line amount, description, addresses, remit address, and other fields. This is the current project I'm working on. I'm using all the features available in UiPath to train the invoices to identify all the fields. Then, I deploy the training, create a pipeline, and use that ML skill in my coding while developing a project.

We are doing this for our team talent payments team. They usually receive different invoices from vendors for various reasons. My company currently has 700 vendors listed. These vendors send invoices for their services, and the talent payment team used to fetch and extract the data manually before we started working on this project. Whenever they received an invoice, they would open it and write down the data.

We have now completed phase one of the project and are in phase two. For this process, the bot will receive all the invoices and extract all the data needed by the team. We will then create a consolidated report in Excel for each vendor and present it to the talent team. This automation saves the talent team time. In addition, I have used email automation, Excel automation, API calls, and UI automation in this project.

We deploy UiPath on-premises, cloud, and hybrid environments depending on the organization's requirements.

Building automation using UiPath is really easy. Studio is a drag-and-drop environment with different palettes, search options, and simple properties, inputs, and outputs. It doesn't take much effort to develop a workflow in UiPath, even complex ones. UiPath also has recorders, so we can perform our actions and start recording before we perform them. UiPath will then develop the workflow for us based on our screen actions.

UiPath enables us to implement end-to-end automation, which is important to me from an analytics perspective. It makes it easier for us to provide solutions to businesses, regardless of their requirements. With UiPath, we can keep manual interaction to a minimum, from providing input to getting output. UiPath apps and interactions also make it easier to automate processes. In the past, people would develop scripts to automate tasks, but they had to keep in mind that there would still be some manual work involved, such as preparing an input file. With UiPath, we can minimize this manual intervention and prerequisites. This is a significant advantage.

Everyone on our team uses the Academy Courses when they start using UiPath, and whenever a new feature is added, we search the course list for the updated courses. The biggest benefit is being able to learn UiPath directly from the developers, rather than from a third party. When we learn from a third party, they have to learn UiPath first, and then try to explain it to us based on their own understanding. But when we learn from UiPath, it's like a personal experience, because they developed the product and know how it's supposed to be used. The other great thing about the Academy is that it's very interactive, with question-and-answer sections and plenty of resources. For example, they provide input files so we can try out new features. All in all, the Academy makes it really easy to learn UiPath. We just have to take the startup course, and they explain everything through videos, interactive sections, questions, tests, and data flows.

UiPath helps speed up and reduce the cost of our digital transformation.

It also helps reduce human errors in the normal processes that we develop.

UiPath has freed up our employee time. For example, in the onboarding and interview processes, our organization may have many people applying on any given day. Sorting through applications was done manually, but with UiPath, the process has been significantly sped up. UiPath now performs all of the tasks, such as getting candidate details and making consolidation reports for the hiring team. Overall, UiPath has saved us a lot of time and effort, and it has been a great return on investment.

The most valuable feature is the document understanding feature of this current project, which is better than ABBYY FlexiCapture or Automation Anywhere. It can learn on its own, given enough instructions and data. With training, we can actually train it to recognize the specific fields on invoices that we want. For example, UiPath can still provide information from a few of the invoice fields without training, such as the invoice number and date, which are present on every invoice. However, some vendors have specific fields on their invoices, such as the candidate name, job location, or start date, which we can train UiPath to recognize. This gives us the ability to train UiPath beyond the common things, if we are looking for any specific information or if we want to personalize it for a vendor. We are then able to use this trained model in our code, which is very helpful.

I also like the Excel automation feature. UiPath has recently updated the Excel activities package, which gives us more options with a more modern look and feel.

I find the features UiPath provides to be excellent, but the documentation is difficult to maintain. I have noticed that it can be difficult to find information on some features in the UiPath documentation portal. The document portal needs to be kept more up-to-date. UiPath will release the new feature, but the document portal will still have the older version information. The documentation portal could be easier to navigate if it were redesigned to make it easier to find information about a particular feature. It would be great if the portal were updated as soon as new features are released.

I have been using UiPath for almost three years.

We have occasionally observed some abnormalities, but we have not yet found the cause. For one of the processes, we are running macros and triggering them with UiPath. These macros can take ten to eleven hours to run. Sometimes, UiPath stops while a macro is still running. Once the macro is completed, UiPath is supposed to perform another task, but the macro takes so long to run that this does not happen. I believe this is a problem with our program, as it is taking too long to complete. These kinds of delays can occur, and that is understandable.

There are many areas where support can improve. However, it is not that bad. In terms of sticking to schedules, they are available quickly and listen to all of the problems. Sometimes, we have hit roadblocks because the people assigned to solve a particular support ticket did not have any idea about the feature. This has caused problems for us, as we have had to spend time filling in another person who actually had the knowledge about that feature. We have run into this problem a few times. 

Neutral

Our organization previously used Automation Anywhere, a script-based RPA tool. The fact that we moved to UiPath suggests that we wanted to change products for a reason. We must have heard that UiPath is better than Automation Anywhere in some way, which is why we made the switch.

We have seen a good return on investment.

I would rate UiPath seven out of ten. UiPath has a lot of features they are working on but they take a long time to enter production.

Maintenance for UiPath is minimal. Small things such as changing the passwords because of the password rotation policy. We maintain our bots through VMs that run on AWS.

I recommend UiPath because it is a low-code/no-code solution that can be used by non-technical people. The Academy courses, which train users specifically on how to use the tool, make it easy to develop and automate processes. UiPath also offers a community version that includes most of the features of the paid version. Earlier in my career, I learned to use Blue Prism, which is a closed-source solution that only had basic courses available in its academy. It was difficult to use compared to UiPath, and it was hard to get any information on any forum or from its academy on how to use the tool and update it. In terms of learning, use, and understanding, UiPath is much easier than other solutions.

UiPath is a user-friendly solution.

Sometimes, the company's processes are very complex, and it's very hard to implement UiPath. 

It also makes mistakes. Understanding your systems by yourself and implementing UiPath into your company processes is the hardest part. This could be improved so that the companies can easily implement the solution.

UiPath's stability depends on how you implement it. If the solution is implemented correctly, it will work properly.

UiPath's technical support is quite good and better than other solutions.

Positive

The first step in deploying UiPath is to learn the system you need to automate and then decide what can be automated in it. Sometimes, the processes are complex, and it's very expensive to automate them. When you know how to implement UiPath, it's easy to implement. So, the main study of your processes is necessary for the solution's implementation.

We had to select between Blue Prism and UiPath for our automation processes. We chose UiPath because it was more user-friendly.

UiPath is deployed on our company’s internal cloud.

It is not that difficult to build automations using UiPath.

UiPath does enable us to implement end-to-end automation.

While implementing automation in your company, UiPath gives many benefits, like minimizing FTEs. Many of the employees are doing repetitive jobs on a daily basis, which can be done by robots or automation. Time reduction and error reduction are the main benefits we get from implementing UiPath.

UiPath has freed up employee time for our organization.

UiPath’s user community is very nice. Whenever you have some problems, you can get help from UiPath’s user community. UiPath is also very user-friendly, with many options to search on your own for YouTube videos that will help you.

UiPath has helped minimize our on-prem footprint by decreasing the FTEs and saving employee time, which is important to us.

We have used the vendor’s UiPath Academy courses.

The solution speeds up digital transformation, and it does not require expensive or complex application upgrades to do so. It depends on your work system because sometimes, you have to implement the whole automation system into your computers.

UiPath has saved costs for our organization.

Overall, I rate UiPath an eight out of ten.

We use UiPath to automate processes.

Users who are not proficient in programming can still use UiPath.

UiPath makes it easy to build automation because it can fully integrate with third-party applications.

UiPath enables us to implement end-to-end automation, which is crucial because it allows us to focus on other aspects of our work rather than dealing with repetitive tasks that can be exhausting.

It helps to eliminate 70 percent of our human error by automating routine tasks and enabling drag-and-drop activities.

The UiPath User Community is helpful.

UiPath has helped our organization improve by saving us 80 percent of our time through automation, which is vital to us. We no longer have to manually manage hundreds of lines of code and it simplifies our work.

I would rate the Academy courses eight out of ten. The courses are good, but I would like more of them.

UiPath has helped speed up and reduce the cost of our digital transformation.

The automation and the customization of the platform are the most valuable features.

I would like to see improved support and cost management for advanced certification. The cost is too high for many people to afford.

I have been using UiPath for three years.

UiPath is an unmatched platform for robotic automation services. One of the most stable and up-to-date databases to automate and reduce workloads for organizations.

It is scalable.

The technical support is good.

Positive

The initial deployment was neither complex nor straightforward. It required around 15 people and took two to three hours to complete.

UiPath is reasonably priced.

I would rate UiPath nine out of ten.

UiPath allows me to create automation solutions that are perfectly adapted to my business needs, making my work more efficient.

Fifteen people in our organization use UiPath, and they are also responsible for maintaining the solution and ensuring that it is up to date.

UiPath is used remotely within our organization.

I recommend UiPath to others as it truly saves organizations a lot of time.

We use UiPath to automate daily repetitive tasks.

I would rate the ease of building automation with UiPath a nine out of ten. It saves us a lot of development time, and the drag-and-drop feature is very useful. The cloud version's orchestrator is also amazing, as it can host our robots.

UiPath enables us to implement end-to-end automation, which is one of the most crucial parts for our customers. Most of our users are not technically proficient and do not know how to deal with these things. They want the automation to be complete without any manual intervention.

The UiPath User Community is really helpful and has helped solve a lot of problems.

The biggest advantage of UiPath is that a lot of time is saved, which can be used for other projects.

UiPath Academy courses are helpful. They help us gain a deeper understanding of the product.

UiPath's AI helps us perform more complex processes in automation.

It has helped us speed up our digital transformation by removing a lot of manual work.

Speeding up the digital transformation process does not require any expensive upgrades or much IT support to keep UiPath up to date.

UiPath has helped to reduce human error. This indirectly allows our customers to focus their employees' time on more productive projects.

It has helped us save time.

UiPath helps reduce costs, especially for accounting companies. They are able to automate basic tasks reducing the number of people required for daily tasks and can also have those tasks running twenty-four hours a day seven days a week.

UiPath is a no-code automation tool that saves me a lot of time when developing workflows.

UiPath is very slow for scraping. If they could make it faster, that would be great. We are currently using custom robots to scrape data, which is faster.

The initial setup of UiPath can be complicated. It would be helpful to have an executable file to simplify the deployment.

Integrating UiPath can be a complex and error-prone process, especially when it comes to calculations. A helpful feature would be the ability to add simple workflows using executables, which would be especially beneficial for small projects.

UiPath needs to be more compatible with MacBooks.

I have been using UiPath for three and a half years.

The UiPath software is generally stable, but some of the packages within it can sometimes be unstable. For example, we have had to switch to older versions of some packages in order to get them to work properly.

I would give the scalability a rating of seven out of ten. As we scale, we involve more users and machines, which means ensuring compatibility.

To deploy, UiPath needs to be installed on the production machine and the extensions need to be ready. One person is enough for the deployment.

The initial setup of UiPath can be complex, as we sometimes need to explain to customers that it is not as simple as copying and pasting an executable file. UiPath requires some setup and configuration in order to work properly. 

I would rate UiPath an eight out of ten.

The decision of whether or not to use UiPath depends on the customer. If the customer is a Windows user, then UiPath is a good choice because there are many third-party packages available that make tasks easier. The orchestrator cloud functionality is also very helpful.

UiPath is easy to maintain because it integrates with other applications.

I recommend UiPath for Microsoft Windows users.

We're doing a lot of accounts payable automation and accounts payable invoice automation. 

We have about 70 bots in production right now. They are unattended.

It's helped us to dramatically cut down on the number of people having to key in invoices manually. We've been able to repurpose some of the staff into other jobs and have the bot do all this work for them. It's really changed things. Our staff likes it since they're doing more meaningful work and not keying in invoices all day. I'd say it greatly impacts our staff, and our dealers love it as they're getting paid quickly. The invoices are getting paid much more quickly now.

We know that it's increased the speed of payment dramatically. I'm not sure of the numbers. However, we've processed about 40,000 invoices to date using the bot. We started in January and do about 5,000 invoices a month. That's saved a lot of hours. Our guys were doing this all day, every day, and we've cut back on it dramatically. It's a considerable amount of hours saved.

We enjoy using the AI functionality. The document understanding is the tool we're using to do the invoice automation, so it has an AI piece and machine learning built in. 

The invoices are probably our most complex as there's a lot of information that has to be scraped off the invoice that DU is doing. We started with the hard ones, and we're easing into the easy ones now. We worked backward a bit. We were a little concerned going in that this was a little bit complex; however, in a very short time, we got a lot done. Looking back, it was probably a good decision to start there. With AI, we're looking to do more. We'd like to bring on more invoices and continue to use this throughout the whole organization and in Latin America as well.

Just seeing all this manual work being automated, and seeing how the staff is thrilled that they're actually doing interesting jobs now has been great. They come in the morning, and they're actually excited about coming to work, not keying in invoices all day. That's the biggest benefit I've seen. The staff is really excited about the product, even though, in the beginning, they were a little nervous about bots doing their work.

The goal of the project was to get 75% of our invoices done with no human intervention. We actually hit 90%.

We use the UiPath community quite a bit. We find it very helpful. Most times, when we're having an issue, other people are having the same issue. We have gotten very good insights and have found other use cases. It has helped us a few times to fix an issue. It's a great feature.

The UiPath Academy courses are great. When we rolled out, we did a project with UiPath. We put a lot of their courses in our Academy so that our users could take them through us, and have actually had a very good response. A lot of people in the company took it, and the completion rate was very high.

The Academy teaches people what RPA is, and how to use it. It could be as basic or as complicated as you want. They have a wide range of classes. The fact that people can get in there and start learning for free is also very good.

Maybe we need to rely on our rep a little bit more to find out what's out there and start asking a lot more questions. We don't understand its full potential. However, that's a little bit of us not asking the right questions. What they've been terrific about is coming out with fixes. Every time we have an issue with something, they're quick to fix it immediately or in the next release. 

They're spending a lot of time and effort on unstructured documents or core quality documents. Sometimes things don't pick up right away, however, it is my understanding that they're working on it, and it has improved tremendously. Even since the beginning of the year, we've already seen some improvements.

I've been using the solution for two years. 

The stability is great. What they've done is pretty impressive. They're going to be here for the long haul.

We found it to be very, very stable. We have not had any issues since we went live, so that's also been very impressive for us that it's extremely stable.

From our perspective, there's really no issue with scaling. We're looking to expand, even by putting more invoices on it, and we don't anticipate it being an issue. We're not concerned in the least about how much it can handle. We're looking forward to expanding it a little bit.

Technical support has been terrific. 

They're very quick to react to us, and even if they aren't, our rep is always very quick to help us get a response. 

Positive

This was the first RPA solution I've used. 

I work in finance and accounting, and we were chosen to be the proof of concept to use UiPath. We were in very early, so we did a very early proof of concept, built five bots, and presented them to senior management. We gave feedback that we thought it was something that could be beneficial for the company.

The initial setup was very straightforward for us. UiPath worked with us. They were great in helping us out; the reps really helped us through the whole proof of concept. It was very new to us, and we had their full support - even when we were presenting to senior management.

We're looking at ROI on one project right now, and we estimate we will begin to see a return in year two, which is great.

The pricing has been fair. They've been very good to us with the pricing. They let us choose what we needed. They build packages that fit us, whereas maybe the competitors aren't doing that. Others don't give us the ability to buy what we need. We kind of would have had to buy in bulk, and we didn't like that either. UiPath gives us the ability to be flexible with what we need.

We looked at Automation Anywhere. We just had a better feeling about UiPath. Even from the proof of concept, we had a better feeling about UiPath.

The biggest thing we found with Automation Anywhere, for example, was we asked for a demo license so that we could do a proof of concept; we had a very difficult time even installing the demo licenses. In contrast, with UiPath, it took us a matter of minutes to get going. We were on and building bots within a matter of minutes. Therefore, very quickly, we realized UiPath was the right solution for us.

We're on the latest version, I believe.

While our company is very socially and environmentally aware, we're not yet leveraging UiPath on projects that work towards good causes. RPA is starting to get some acceptance into the organization now, and we'll do something in the future. 

I'd advise potential users to set expectations with users. Talk to users. With RPA, people always fear when they hear robots. Setting expectations for your user base. Also, if you're not sure, find a partner that you can trust. We found a very good partner. They were very good to work with, and we really felt like we could trust them. We wouldn't have been able to do this without them. They really brought in the expertise. 

I'd rate the solution a ten out of ten.

The software's terrific. The support's terrific. All the people that are assigned to our account are very attentive to us. Our current rep is amazing. Every time I call him, he always helps. If he can't answer it, he always finds us an answer. They're quick to respond to us, even if they don't have the solution immediately. It's never gone more than two days without us resolving any issues. They've been very, very good.

We're very happy with the overall solution.