UiPath Reviews

When it comes to finance and HR services the product has great potential. Our company is big, so there are a lot of opportunities.

We are doing automation internally for financial processes.

Externally, for our customers, we are developing a shared service center. This is not restrained to any one specific area, like HR or finance. Anything that is manually or taking a lot of human effort, we try to automate (by selling it to our customers).

The Unattended Robots are good and handy. If you have the proper team and environment available, especially a team who is experienced and knows how to develop with a sense of excellence, then a lot of tasks can be done outside office hours. Then, the next day, teams can come in and have the information that they need readily available.

UiPath needs to improve Orchestrator and its back office licenses. For example, three or four people logging in on a license should be able to get in, but they can't, even though its Unattended.

Why can't we just increase the capacity of the VDIs, so we can use capacity that is there?

Stability depends on the type of structure that you are putting in place. I think it is important that you run 16GB, with not more than three or four processors in parallel.

If I need something, I go to my account managers, who are nice people. They respond back quickly and get back with a lot good options, which I like. 

My development team does connect with the technical teams. The feedback, which I receive from them, is very good. There have been instances, which we have highlighted and identified something, then the UiPath technical team accepted it, said whether they would fix it in the next release, then fixed it if needed.

The UiPath Academy is fantastic and amazing. I'm a big promoter of it in my discussions with customers.

When it comes to Studio, it is an easy solution to install. Anyone can go download and install it. Though, I'm not sure if just any company can install it, because you need to have permissions from IT in order to install it on your computer.

When it comes to Orchestrator, you need an approved structure from IT security. There are associated firewalls that have to be installed with your IT partner's help. Then, it is quite straightforward.

UiPath helped us with the installation.

It is not easy to see ROI quickly. 

It is not a cheap solution. There is an annual licensing cost for all the components.

When it comes to back office licenses, why can't we have parallel processors running on one back office license? I understand the commercial aspect, but when you have servers and a node locked license, you should be able to use the license from different instances.

UiPath is quite a customer-centric company.

Most of the time, I am a developer. I also have to develop some best practices, but a lot of the time, I'm working on the application and creating Unattended Robots. We have a large amount of old school manual processes which we need to automate, because we have a lot of full-time employees just doing boring stuff. 

I started last year, so I am a bit fresh in the organization. We have two people: One who analyzes and other develops.

I am using version 2018.4, which I find easy to use. We can see some major changes with each version. The IT department sort of hates that I come by every quarter of a year and want an upgrade, but it is very much worth it. There is a lot of stuff happening out there, and it's dangerous to be left behind by a few versions. 

We have a few people who are very happy to be relieved of their (almost) full-time job of processing customer applications, then processing those applications further along into the company and having that be their full time job. Now, these employees are able to do some more enlightening stuff.

The automation technology is mainly in the financial involvement. We also supply a lot of the power for users. We have a lot of documents which have to be signed and processed, and in those areas, it's nice to have automation and easy to see the benefits.

The seamless integration with programming underneath, so if you choose to, you can get a bit technical with stuff. If there is something missing, you can make it yourself. 

The increasing amount of possibilities in Orchestrator to control robots and schedule them, with the possibly of a dynamic schedule in the future. In addition, there is API access to Orchestrator.

I've seen the roadmap. It looks like some of my wishes are in there, such as the debugging of the last X amount of savings before the robot fails. 

I would also like more script access to the flow of activity, so we can try to see a text version of what we have in the user interface.

Most of the time, the product boils down to making something that works by itself. 

I haven't encountered any real issues with the stability of the product. It is hard to evaluate since it works through so many systems.

We haven't had that many scalability questions arise yet, because we are still in the process of getting people to adopt this new technology. I have looked at the features, and it looks promising.

We have a plan for licensed upgrades, which is a straightforward, easy procedure. This is based on our knowledge from migrations of earlier versions.

We started out by going through the few basic certifications which were in the UiPath Academy a year ago, though there are more now. Even though my coworker is not a developer, he just wanted to have insight into how you use software, so we both did it. 

The UiPath Academy was very good. It tries to help and provides a sort of education not from where somebody is attempting to sell you something. While you are sold product, you push yourself to pass the courses to get to the juicy stuff, and it is on your own accord.

This was a new product for the company. Leadership though this was a good place to start.

The initial setup was complex, which was done by the consultants. After that, we adapted the product a bit, and it has been pretty easy.

The initial setup for our virtual environment was straightforward, as was the installation with it. Afterwards, we were up and running with our virtual machines.

We originally used a consulting company, Deloitte, but then decided that we wanted the knowledge to be in-house.

It has helped eliminate human error. Data quality is a concern, and it helps to alleviate some of our data quality issues.

It has saved the company time.

We use the performance benefits of it to make a case for future hiring of people, so I have great expectations from it. I would rate the current ROI and performance benefits as an eight out of ten.

I heard that they also evaluated Blue Prism. The leadership went with UiPath because it had more transparency, had a better cost, and was more risk-free. They decided to give UiPath a shot before deciding on a long-term solution.

Get buy-in from your leadership early on, because it's very hard to get stuff done without it.

We are only using Unattended Robots at the moment. However, we are very excited about Attended Robots getting a foothold. It is something that we want to investigate more, since Attended Robots are feasible in our organization.

We are using UiPath to automate our cache application and to download documents to help our finance team.

We're saving a lot of time for all our associates in our company. As far as metrics go, each project that we complete is saving us on the order of 40 hours a month, so it's saving a lot of time.

It also allows our associates to do things that are more interesting, instead of having so much repetition in their jobs.

In addition, we've seen performance benefits because it removes the human error portion of running a process. It makes it easier for the owners of the process because they don't have to worry if they've made a mistake. They also don't have to look something up because the RPA would have everything for them, ready to go. Performance has improved a lot, as well.

I like that it's very flexible, so we can design our automation the way we need to. Some other RPA tools don't really allow us to use all the applications that for our team.

It's also very easy to use. There is a lot of drag-and-drop. There are many different ways to complete a solution. For example, if we're trying to manipulate Excel data, sometimes one solution will be really slow and ineffective, but UiPath gives us the ability to find multiple ways to do the same thing and complete the same solution much more quickly.

There are a lot of solutions in UiPath where we have to know some programming languages. I'd like to cut some of that out, with features that perform those tasks without having to know programming languages. I work a lot with my team members who don't really know programming that well, and I have to walk them through how to do different coding things to effectively develop their RPA.

It can be complicated to get a stable solution, but once you're over that learning curve, it's very easy. At first, it's complicated to figure out how to get a stable solution using UiPath.

We're constantly having to use our solutions on multiple servers and expand to multiple teams, so we need to work a lot with IT. They support the servers and make sure the servers are a mirror of each other. If they're not a mirror, then it can be difficult using UiPath. But once they're a mirror, it's very simple to finish a solution and move it onto a different server or to a different machine, where someone else is using UiPath.

From my experience, technical support is very fast in responding. I will submit a ticket and, by the next day, they're already working the ticket and helping to find a solution, so it's been a very good experience.

We were using another tool before UiPath. The one we were using was Kofax Kapow and it uses a different style. It was very restrictive and they had to update a lot of features for us. There was a large learning curve, as well. When we started using UiPath, I felt the learning curve was smaller and we could get into it a lot easier. It was less restrictive and more versatile in what we could do with it.

When we first started learning UiPath, they gave me the project to install Orchestrator and Studio into our server environments, so that was another learning curve for me because initially, the installation of UiPath was very difficult to figure out. But they've upgraded it since then and it's much easier now. We've now sent that function to our IT teams to do.

I believe Blue Prism was also under consideration, but I was not part of that decision.

Use the forums and surround yourself with people who are technical. Use UiPath Support a lot because, if you don't have a programming background, it can be difficult to figure out how to organize your development in a stable way. If it's not stable, it's going to give you a lot of headaches trying to constantly maintain it.

For UiPath, we have about three different teams of developers in my department. Each team supports a different group in that department and each team consists of about three developers. In terms of maintenance, we're maintaining our jobs. Once we deploy a solution, we're currently maintaining it ourselves. Whoever develops the project makes sure that it's working, but we're also looking at other solutions for maintenance where we would give it to another team. All they would do is make sure the robots are running.

We've used UiPath RPA Academy training and it's a very good tool to figure out how well you know UiPath. I wouldn't use it as something to learn the tool, because there is a lot more in UiPath than is in Academy. But I like Academy because it confirms what I've learned is the way it's supposed to work. It gives you a good basic foundation.

I would rate UiPath as a ten out of ten. I think it's the best RPA tool out there, although I have not used the other one that people talk about, which is Blue Prism. From what I can tell, they're about equal, but my experience is with UiPath and I like it a lot.

I use UiPath to automate repetitive tasks within our organization. It helps us deploy processes without human intervention for some tasks.

UiPath has helped my organization, especially in the banking industry, by automating processes, reducing manual work, and saving costs. These improvements enhance process efficiency, reduce stress, and improve end-to-end efficiency.

The Studio is a valuable feature because it allows us to automate processes independently. It enables us to configure and manage everything through a web application called Orchestrator, which is particularly helpful for large organizations.

The documentation related to new releases needs improvement. It should provide a clear understanding of what was present in the old release, what's new, and how it affects users.

I have been using UiPath for around three years.

UiPath's stability is satisfactory. No product offers one hundred percent accuracy, but UiPath performs well overall.

The solution is very scalable. I would rate it eight out of ten for scalability.

Technical support comes primarily from engaging in UiPath's forum, where people share insights. I find the community engagement to be more helpful than direct product support.

Neutral

The initial setup was straightforward. Deployment doesn't take much time once the development and testing phases are completed.

The implementation of UiPath saves a significant amount of money and reduces manual errors, improving overall performance.

The pricing and licensing of UiPath are expensive. I rate it ten out of ten in terms of expense.

I recommend using this automation tool based on the specific needs of the industry or organization.

I'd rate the solution seven out of ten.

I have worked on multiple use cases with UiPath dealing with SAP, SharePoint, or a web application. We had to extract the data and do some automation of data processing. We were taking data from one environment, such as from an Excel sheet, and processing it. These were the use cases for which we used UiPath extensively.

In addition to app integration, there were use cases related to various frameworks such as REframework and State Machines. We used the REframework at the enterprise level to be able to handle exceptions and bot failures and make automation healthy, robust, and steady.

We have also done automation for a healthcare department for claim processing.

UiPath saves the execution time of processes running in the production. If a process was taking three to four hours previously, with UiPath automation, it can be completed within an hour with better exception handling capability and less dependency. It saves 50% time.

UiPath is capable of handling the complexities involved in taking data from different environments. It is also capable of exception handling. If any application has limited functionality, we can use UiPath for automation with that particular application. With advanced selectors and linked queries, we can get the data from the application or interact with the application.

UiPath Document Understanding has helped to reduce the data entry work and physical copies of documents.

UiPath enables us to implement end-to-end automation. For every organization, it is very important that automation is robust enough.

UiPath can help minimize your on-premises footprint. It depends on whether you plan to deploy your automation on the cloud or on-prem. On-prem has various challenges and restrictions, but it also has benefits.

UiPath speeds up digital transformation without requiring expensive or complex application upgrades, or IT application support. App integrations are advanced and robust. It is plug-and-play. You can integrate with Excel, Outlook, SharePoint, SAP, and various databases. There are pre-loaded activities. You can integrate with GitLab or GitHub. It has inbuilt activities for enterprise-level applications.

UiPath reduces human errors, but it also depends upon the process. It depends on how much interaction is required and what exception rates are there. When everything has been identified, it can reduce errors by more than 70%.

The first feature that I like is the exception-handling capability. The second feature is the REframework provided by them, and the third feature would be the Orchestrator functions. There is also the feasibility provided to monitor the ports and deploy the code. There is monitoring, retrieving, and all those things. We can use the web or mobile application. These are the key features of UiPath.

For handling complex scenarios, REframework is good. It has good exception handling and in-built mechanisms.

The certification can be made more affordable.

In terms of features, we get regular updates, and AI has recently been integrated. As of now, I do not have an area of improvement. They have already improved the functionality of Orchestrator. As compared to two or three years ago, Orchestrator now offers different functionalities and services. There is a difference, and it has improved.

I have been using UiPath for more than three years.

It is stable. Our organization has licenses because we cannot upgrade the application in sync with the Community version. The enterprise has to stick to one version for a certain period or whatever tenure has been mentioned in the license. The Community version is the playground for UiPath. They upgrade it, and all the beta version updates are there. They come to know how things are going and what are the responses and challenges.

It is scalable. It is used in multiple departments. The size of the organizations that use UiPath varies. They could be MNCs or startups.

Their support is good. After procuring the licenses, when there is an issue, there is a dedicated support team. They respond well.

The UiPath Community is vast. It provides an opportunity to get help from others. They provide good support, and the MVPs are actively engaged in responding to the queries that people are posting when facing any challenge. We can find relevant information by searching with keywords. It is good.

UiPath Academy has been useful in learning about new topics and new versions.

Neutral

I am quite new to Automation Anywhere, but a better exception-handling mechanism and the ability to interact with various applications make UiPath more unique. The drag-and-drop interface is attractive to people who are not very technical. The user experience is more intuitive.

We have on-premises and cloud deployments. The deployment part takes about a week because we have to prepare the production environment. A week is good enough for the deployment.

The number of people involved in the deployment varies. Support teams are there. Developers are also there. There are also people from the change management team.

Like any other software, it requires maintenance.

I would recommend UiPath to others. Overall, I would rate UiPath a nine out of ten. It is robust and scalable, but there is always scope for improvement.

We have many use cases. We have used it in finance, HR, IT, business supply chain, insurance, etc.

It is easy to build automation using UiPath. UiPath definitely provides a lot of value to the organization. There is efficiency and effectiveness.

UiPath has helped to minimize our on-prem footprint. It is very important for us.

The AI functionality has given us a lot of flexibility to go to the management and tell them that we can enhance things. Some of the things that they initially thought could not be automated can now be automated.

The AI functionality has enabled us to automate more processes, but it is not an easy process to understand and implement automation. It is relatively new, and it requires a lot of change management.

UiPath speeds up digital transformation and reduces the cost of digital transformation. 

UiPath has reduced human error. There is an 80% reduction. UiPath has also freed up employee time by 80%. 

UiPath has saved costs for our organization by 30%.

The cloud feature is valuable. Automation Hub and AI fabric are also good features.

UiPath Community is good. They answer all the queries.

Their support should be improved. 

Any unnecessary features should be removed. Only the relevant features should be there. There are so many unnecessary features that are not used by the organization. They are offering too many things such as process mining, task mining, communication mining, intelligent documentation, etc. It should be a specialized solution. It should not do everything in this world because the value comes down.

I have been using UiPath for six years.

It is stable. I would rate it an eight out of ten for stability.

It is scalable. I would rate it an eight out of ten for scalability. 

It is being used at multiple locations.

Their support is very poor. It is not timely. They sometimes take a lot of time to find resolution.

We do not use UiPath Academy. UiPath Academy courses are good, but nobody on the team is doing the courses through UiPath Academy.

Neutral

I have also worked with Automation Anywhere and Blue Prism. All these tools are good. IQ Bot from Automation Anywhere is very good. It has better features than UiPath, but UiPath is marketed well.

I was involved in its deployment. It is a straightforward process. It took us three months.

It does require maintenance. We have five people for deployment and maintenance.

We have consultants.

We have seen an ROI. It took us five years to see an ROI.

UiPath is expensive.

It is a great tool, and I can help people to implement it.

I would rate UiPath an eight out of ten.

I have done the certification in Microsoft Certified Solution Associate (MCSA) and Microsoft Azure Administration. I look after the actual environment site where we can run the bots. We watch the environment's behavior, and we operate the Orchestrator, which is connected to the AI system. We run different types of processes through Orchestrator, and I am the administrator of Orchestrator. I give the rights and assign roles to the users. 

UiPath has been performing very well. It is very easy to learn and understand. We are going to move the most work done by employees to the bots because the bots get work done in minutes instead of hours. An eight-hour job can be done in three to four hours. 

We plan to bring more bots for efficiency. We would like to add more bots and reduce the time taken for various tasks.

We can design bots in a static or dynamic way. We can use the dynamic way to perform the actions in any environment or platform.

UiPath has freed up employee time. The time saved depends on the complexity of the process.

UiPath is easy to work with and understand. If anything is confusing, we just send our questions, and we get the answer as soon as possible. Designing a process with email, Excel, and any other application can take more than 15 or 20 days.

UiPath saves costs. By using bots, we can save the costs of services provided by humans, but I do not have the metrics. We have many departments, such as finance and global compliance management, and it is hard to know how much cost it has saved.

Orchestrator and features such as Queues Triggers are helpful in monitoring the ports and looking after the performance.

I have done the UiPath Academy course to learn how to manage the environment and Orchestrator. I was able to learn many things through UiPath Academy, and I was able to work on Orchestrator myself. The benefit of UiPath Academy is that it is accessible from everywhere. You can continue watching the videos at home or in the office. The explanation, presentation, and instructors are very good. You do not have to watch the videos again and again. You can just watch it once, and you understand everything.

For UiPath Orchestrator and Studio, if I want to watch the performance of my machines at a specific time or time range, there is no option for that. There are options for one day or week, but there is no option to specify a date such as from Nov 1 to Nov 3. This option should be there for queues and monitoring.

It has been more than one year since I have been using UiPath.

I would rate it an eight out of ten in terms of stability.

It is a scalable solution. I would rate it a nine out of ten in terms of scalability.

We do not need much support to use UiPath. We are not getting many errors.

Positive

I have not worked with any other similar solution. I have only worked with UiPath Studio and Orchestrator.

We have worked on the Python scripts to design the bots, but it was complicated. We had to write more and more scripts and make them efficient. It was very hard. With UiPath, we found a very good option to perform the activities in an easy way. We do not have to code much. We can just drag and drop things and have a solution. 

It is mostly straightforward. We just need to call IT to install UiPath. I give the license via a machine key.

We have it on-premises. We have not connected it to the cloud or third party. 

In terms of maintenance, there are certain packages that we have to download for running the activities. For example, if I am using Python with UiPath Studio, I need to download a specific library.

We implemented it in-house. For deployment, there are two or three members of the team who work with UiPath and provide the infrastructure, and then we have about 25 developers. We have a development team and an operations team.

The development team develops the processes and the operation department runs those processes via triggers or manually. They are usually run on the Windows environment. There are multiple bots working at the same time, and we have the monitoring tool by UiPath, and we are also working via Kibana. Kibana works with Elasticsearch. We have all the logs and bots' performance metrics. We can view it all with one dashboard in Kibana.

RPA is the future. Every bank and organization is looking for bots to perform their jobs because bots are more efficient than humans.

It is an efficient and easy-to-use tool. If needed, you can get a lot of support through UiPath forums and other resources on the web.

We have not used the AI functionality in our automation program, but we plan to use it.

Overall, I would rate UiPath a nine out of ten.

We had two distinct automation needs. First, we aimed to simplify the process of obtaining weekly updates on new employees. This involved automating navigating a portal, identifying new employees, and distinguishing between contractors and full-time employees and aims to streamline maintaining an accurate and current employee database for your company. 

The second use case focused on case number categorization. We needed to categorize cases originating from sources like SSM, DC Salesforce, and others into different categories, such as origin-related or finance-related, to prioritize and address them based on their urgency and type.

It offers an advanced and in-depth set of features, allowing for intricate and specific automation tasks. It is designed for a more user-friendly and localized experience, catering to individuals who aren't necessarily focused on development. 

The ease of use in both running and developing automation bots is a key factor for us. We also measure customer satisfaction not only in monetary terms but also in terms of the hours saved. For example, if we can save ten thousand hours in a year, it's a substantial achievement because it translates into cost savings for the organization. Ultimately, the hours saved through automation equate to tangible financial benefits.

The concept of process analysis would be helpful. Having a tool that can assess the entire workflow of an automation created by someone would be highly beneficial. This tool could identify areas where enhancements or improvements are feasible, simplifying the process of refining and optimizing automation workflows. In the case of case number categorization, we encountered an issue. While creating the automation, the system was designed to detect and categorize cases into various specified categories.

I have been using UiPath for a year and a half.

The performance of the automation largely depends on the developers and the environment. For unattended automation, ongoing monitoring is necessary, especially when your team is actively making changes to the interface of the platform or system you're automating.

It is highly scalable as it can be deployed to handle large datasets and execute numerous processes concurrently. This scalability enhances its efficiency and productivity, making it a valuable tool.

My company made the decision to opt for UiPath over other vendors approximately five to six years ago. The primary reason for this choice was its superior technology and the seamless integration it offered for running our processes.

The initial setup was straightforward.

It doesn't have many direct competitors that offer a comparable blend of advanced automation features and competitive pricing. What sets them apart is their commitment to continuous improvement and innovation, evident in their advertising and technology enhancements. 

Overall, I would rate UiPath nine out of ten.