Vicarius vRx Reviews

We wanted Vicarius vRx to have an automated way of keeping our systems up to date and to do tests and deploy new software updates, especially related to third-party software. Non-Microsoft-type updates because we had an issue installing updates that were not patched by our normal patch cycle. So, we wanted a solution that could address that issue. 

We found that for servers, it was a little difficult to use, not because of the solution's shortcomings, but because of Microsoft's shortcomings, so when Microsoft deploys patches that have issues, We end up in a situation where we auto patch, and then we have to back out these patches because Microsoft patches have bugs in them. So, we have decided to use the solution only to patch our end-user systems, laptops, and desktops.

It is critical for us that vRx consolidates vulnerability discovery, prioritization, and remediation all in one platform because we don't have a large staff complement. We have a couple of people, so we love that this tool can automate everything.

Vicarius vRx helps protect our environment, which has greatly improved our operations. One of our challenges was the high number of software vulnerabilities we couldn't keep on top of. With vRx, we don't need to do vulnerability scans because we can see our vulnerability status at any time, which has been helpful.

Vicarius vRx helped us reduce the time needed to remediate vulnerabilities from our endpoints. In the past, we patched endpoints sometimes once every three months. Now, we can patch in real time, especially because we have deployed it to the end user systems. We used to patch once every three months, and now, with vRx, when a patch is available, we patch within the week.

Vicarius vRx's ability to patch third-party software is particularly valuable for us. Frequent updates for applications like Adobe and others highlight the limitations of Microsoft's patching solutions for non-Microsoft software.

I would like to see a way to build a virtual environment where we can test patches in real-time before we deploy. In other words, if vRx had a cloud environment that mimicked a section of our environment, we could test there, ensure everything is fine, and then push the button to deploy automatically. I know that's a big ask, but that would be great.

I have been using Vicarius vRx for almost one year.

We have not experienced any stability issues. Vicarius vRx is lightweight and doesn't require a lot of resources.

We have a footprint of about 600 systems. We haven't seen any issues with that scale, and we believe we can scale much above that.

We have used the Microsoft equivalent of vRx. However, it doesn't patch third-party apps unless we pull the download into Microsoft and then deploy it.

There was a slight learning curve, but it wasn't steep. I would say it is a relatively simple deployment.

Three of us were involved in the deployment, and one person was in charge.

Vicarius vRx is reasonably priced.

We have considered a SolarWinds solution and a ManageEngine solution. However, Vicarius vRx was superior in ease of use and support.

I would rate Vicarius vRx nine out of ten.

It took us a while to see the benefit of vRx because we didn't have the manpower to deploy it. We should have gone back to Vicarius and asked for help with the deployment because they indicated they were willing to do that, but instead, we put it in the hands of someone who ended up leaving the organization. So, it was unsupervised for a while. Vicarius vRx reached out to us to see how we were doing, and that is when we expressed our issue. We have set up weekly meetings with them until we have vRx properly deployed and doing what we want.

The scripting engine is not a functionality we are currently using. Still, we are planning to use it in the next weeks because we realized that it could help us solve an issue that we have with different systems requiring different policies.

Some systems require maintenance, such as manual deployment, but after the deployment, we can easily update the agents by automating them.

Vicarius vRx can easily replace most of the other patch management tools. It is more cost-effective and does things other patch management tools don't. For third-party applications, it can automatically keep those applications up to date by pulling and deploying the updates.

I suggest being ready to deploy agents to the machines quickly. The quicker you can use the solution's capabilities, the better. So, I would say learn about the solution beforehand and then get ready to quickly deploy the agents so that you can start applying your policies.

We use it to patch and update Microsoft Windows and third-party applications.

We had some legacy patching solutions that were slow and took hours to patch Windows servers. We were looking to improve the speed. That solution also did not patch third-party applications.

Vicarius vRx consolidates vulnerability discovery, prioritization, and remediation in a single platform. It is extremely helpful. It would be a lot harder to get vulnerabilities remediated if we had to source everything ourselves. We provide access to our developers, and they can easily deploy Java and Tomcat patches without having to go to each vendor to download everything. We are very secure, especially in our external facing applications. We are a lot more secure than we were a year ago.

I have used the Vicarius vRx user community. I have not provided any of my own solutions or anything like that, but I find it helpful. If there is a new vulnerability, but I do not know how to fix it, there is usually some documentation in there, so it is very helpful.

We do monthly updates from Windows, and we have to take down our applications during the day. That is a nuisance for the business. Previously, it was hours of downtime, whereas now, it is less than an hour in a lot of cases, so we have improved there. We were out of date on a lot of third-party applications before, whereas now, we are remediating hundreds of thousands of vulnerabilities each month, so we are improving our security posture with this tool. It has been a great experience so far.

Vicarius vRx has reduced the amount of time we spend on patching. Typically, with our previous solution of ManageEngine, it took about three hours to patch Windows Server, and now, that is less than an hour. It means less downtime for the business each month when we do patches. We are able to get our users back into applications like SAP more quickly. We are able to start addressing other issues, so it has made everybody more efficient. There is about 60% time saving.

We can easily deploy patches for third-party applications. It automatically downloads the patches for you. You do not have to download them, upload them to the solution, and configure your own scripts or anything like that. It is all automatic.

The vulnerability dashboards are extremely helpful. It can help us target the highest-priority vulnerabilities. That is awesome and very helpful.

I have a server engineer who uses this very heavily. She is used to her legacy solution. She recommended some improvements to the interface. They were just minor things related to scheduling and adding some more options to schedule patches that are deployed. Their support was very open to the suggestions. They implemented her recommendation. Their support has been great to work with.

There is not much to improve. There can be more scripting capability and more filtering capability. We should be able to filter more granular details in the operating system such as whether it is a service, application, executable, or something like that. For the most part, we are satisfied with what we are able to filter. These are minor suggestions. Overall, we are pretty satisfied with the platform.

We have been using it for almost a year.

The only issue we have experienced so far is with patches from Microsoft being delayed. If they come out on Tuesday, Vicarius might not be able to deploy the patches until Wednesday. That is all we have experienced so far. Overall, it has been pretty reliable. I would rate it an eight out of ten for stability.

It is scalable. I would rate it a ten out of ten for scalability.

We have about 200 endpoints and six administrators. We have servers and desktops, but primarily, we have servers.

We are all over the globe. We are primarily in the US.

I am satisfied with their support. They are very helpful.

I would rate their support a nine out of ten. I do not have any complaints. I  consider Nutanix support to be a ten.

Positive

We were using ManageEngine. It was slow, and it only patched certain things. We were only taking advantage of Windows patch functionality. There was an interface that was hosted in the cloud, so we were able to get rid of a server from our internal network, and then we were able to speed up patching a great deal—from less than three hours to one hour. It is integrated with Microsoft Azure, and it patches everything efficiently without having to create a bunch of manual updates. We went from a legacy slow solution to a cloud-based solution that prioritizes security and is very quick.

If you want something that is able to focus on security and do it quickly with minimal infrastructure, Vicarius vRx is a great tool.

It is deployed on the cloud. Its deployment was very straightforward. We had to just whitelist a few URLs in the new firewall, deploy an agent on our servers, and do SSO integration. You can have all this deployed in the day. It is very easy.

For the most part, it takes a day. The agent deployment is complex. You have to take that slow. Getting an agent into the solution takes probably less than an hour, so it is very easy.

It is pretty straightforward to learn. If you want to deploy a Windows patch, it usually takes less than 15 minutes to train somebody to do that. It is very easy.

In terms of maintenance, you can have the agent set up. Once you set up automatic updates for the agent, it is streamlined. You are basically telling it what to patch. That is it.

We had just two people involved in its deployment. It was me architecting it and then my server engineer deploying it. It did not take long at all.

I do not know if we can quantify that, but I know that we are saving hours of patching time, making our administrators more efficient, and getting our users back into the systems more quickly. I am sure we are seeing a significant return on investment.

It is in the middle. It is not the cheapest solution, but it is also not terribly expensive. We found it to be a good fit. It is fairly priced.

To a colleague who is considering Vicarius vRx but says they already have a patch management tool within another platform, I would say that I have used lots of patch management solutions such as Intune and Tenable, which used to be from SolarWinds. Vicarius vRx is by far the easiest to maintain. It does have a security focus. If you want to make sure that your Windows servers are patched with the latest version, or you want to make sure that your third-party updates are completely up to date on a monthly basis, it is possible. You are able to track that easily with the dashboards that are easy to read. Go with a solution with which you do not have to maintain any internal infrastructure. It is just set-it-and-forget-it. I would definitely recommend Vicarius vRx over a lot of other solutions if you are just looking for a patching solution.

I always do a thorough PoC. I cannot account for everybody's use case, but strictly speaking, if you are just looking for vulnerability management and quick and easy updates, definitely consider Vicarius vRx.

We have not used the Patchless Protection functionality. We understand that this capability is there, but we have not used it yet. We have not had a use case for it. We have got a pretty good patching program, so fortunately, we have been able to patch everything. We have not had the need for it.

I would rate Vicarius vRx a nine out of ten.

We use Vicarius vRx to manage vulnerabilities and patch more than 300 assets in total. 

We use Vicarius vRx daily. It is great. Without it, we could never manage these many assets at once.

We have automated vulnerability management, patching updates, software updates, systems reboots, or other smaller tasks like network scans. With its automation, we save two to four hours daily.

The scripting engine enables us to create custom scripts to mitigate configuration-based vulnerabilities.

We were able to realize its benefits immediately. The first benefit that I noticed was how easy it was to deploy. Right after deployment, it made an inventory of my assets, applications, and OS, and it was very easy to look at my attack surface from another perspective. After that, there was also all the patching and management.

Vicarius vRx is protecting my environment. In the report, I can see the vulnerability score and vulnerability number. Since using Vicarius vRx, there has been a reduction in issues.

I use Patchless Protection on almost every client because some applications cannot be patched automatically or are homemade. With Patchless Protection, it is easy for me to keep clients protected.

Its scripting engine enables us to create custom scripts to mitigate configuration-based vulnerabilities, but we use another product for this. The script that I am using is very powerful. We use it for Nmap scanning and mitigation.

Vicarius vRx has reduced the mean time to remediate vulnerabilities. I do not have to look at other websites for new patches. I have everything in one dashboard. It is very easy. It saves two to four hours daily in vulnerability checks and remediation.

We hardly spend any time on patching. With automation and scripting, I never have to think about it.

The ability to consolidate vulnerability discovery, prioritization, and remediation in one platform is crucial. 

I find the user community very useful. We can find a lot of tips and tricks on how to manage vulnerabilities and how to patch vulnerabilities that are not patchable.

Based on the request from our clients, it would be great to have an MDM solution. If they can manage vulnerabilities on mobile devices too, that would be great. Having scripting capabilities on mobile devices would be very useful. That was the request we had from lots of clients.

I have been using Vicarius vRx for more or less one year.

I have never experienced any lagging or crashing. There was a minor issue related to the automatic rebooting of the system, but it was resolved quickly with the help of technical support.

Vicarius vRx scales very well. It is very easy to deploy, and you can manage multiple customers from the same dashboard, making it very scalable.

They are great. I have contacted technical support during the testing stages in the EU environment, and they have always been available and kind. I would rate their support a ten out of ten.

Positive

We did use other solutions, but I personally did not use any.

It is deployed on the cloud. Now that they have a data center in Europe, it is easier for our clients because of the GDPR compliance. The console is just on the cloud.

Its initial setup was easy. We made a script with our RMM solution. Within seconds, we deployed more than 200 agents.

It takes about 20 minutes to fully deploy vRx for one client.

It does not require any maintenance from our end. You have to set up automation scripts, but once you have done that carefully and properly, you do not have to look at it much. I check it maybe once a month to see if everything is running correctly and whether the remediation is being applied. Anything can go wrong, but I have not seen any problem, so no maintenance is required.

It is more of a one-person job. While you can define multiple groups and assign different clients to different managers, we handle it with one person.

The pricing is great because we are a reseller of the product. It is really up to us and Vicarius, and they are very easy to work with.

I have seen a lot of other platforms for vulnerability management, but they do not do prioritization as Vicarius vRx does. It is very easy to know which application and which process you have to manage or patch first. With other solutions, you cannot do that or you cannot do that so easily.

I would advise trying the platform as it is very efficient in vulnerability management and prioritization.

I would rate Vicarius vRx a ten out of ten.

We're an MSP managing about 300 companies. I am responsible for seven of those. We're primarily using Vicariuse to protect against vulnerabilities and malware. 

One of Vicarius' biggest benefits is patchless protection, which enables us to address vulnerabilities in applications that do not have a patch yet. This has reduced our remediation time. To start with, it's easy to deploy the agents to the endpoints. Once they're deployed, you can patch whichever application you want with one click. You can also automate updates and patching with scripts. We can complete all these tasks in a quarter of the time. 

In the past, we spent maybe 25 percent of our time patching because we had to write the automation scripts, push them out after hours, and ensure the patch was applied correctly. With Vicarius, I've never seen a patch that failed or had to be rolled back. We're saving quite a bit of time.

Our clients using vRx haven't had any issues, and they've easily established patching for all their endpoints. If there aren't any problems, I assume it's doing its job and protecting the endpoints. 

My favorite feature is patchless protection. It's the primary reason we decided to use Vicarius. It can block malware for applications that don't have current patches. We were less interested in having a solution that could do multiple features simultaneously because we already have existing solutions for vulnerability scanning. We were looking for something that could patch a wide variety of applications easily. 

I also like how easy it is to use. We instructed some companies on how to use it, provided them with an account, and gave them the ability to deploy and patch. They could quickly figure it out. We can spend an hour in the office showing someone how everything works, and they're good to go. It's the same with our customers. 

One difficult thing is all the name changes. I sometimes get confused about what the product is called. It's called connect in some places and vRx in others. When you log into the website, it says it's in beta, which confuses me because it seems like a full-fledged product.  

Another complaint we've gotten is that the portal doesn't remember your username and password. You tell them your email, and it sends an invitation. You need to click that, and it takes you to a new portal, where you can finally log in. Maybe it's a security precaution, but it seems like a lot of extra steps to log in.

I have used Vicarius for seven months.

I rate Vicarius vRx eight out of 10. We haven't experienced any crashes or lagging. Initially, I was concerned about how deploying five or six patchless protections to an endpoint would affect resource usage. However, I tested it with 30, and it didn't seem to degrade the quality or use a ton of resources. I don't think I've reached the limit.

I give Vicarius vRx a 10 out of 10 for scalability. It's infinitely scalable. When we add a new company, we can deploy to their endpoints without any problems. Deploying to multiple tenants is effortless. 

I rate Vicarius support eight out of 10. I've only contacted them once with a question. They were very responsive. They got back to me in an hour or two. I can't remember the issue, but they resolved it quickly. 

Positive

Vicarius vRx is very easy to deploy. We did it all in-house because it's simple. I deployed it alone. After playing with it for around an hour, I could start deploying it to endpoints. You don't need a consultant or anything. They have it for Linux, too. If I recall correctly, the Linux deployment was a little trickier. The Windows-based deployment was much simpler. After deployment, it doesn't require much maintenance. 

We're an MSP, so we're always looking for new products to sell to our clients at a markup to make a profit. You can explain the product's benefits in three or four minutes, and we don't need to push the clients very hard. We already have seven or eight customers who use it, including one of our larger clients. 

We saw the benefits almost immediately because it's bringing us monthly profits, and it's an easy sell. It's almost like some of them just wanted to sign up on their own without any push from the sales department.

The price of vRx seems fair. None of our clients complained about the pricing. They all thought it was reasonable. Once people understood what it does, it didn't take much to get them to sign up.

We didn't consider anything else. We already have multiple layers of security and several patching tools that are giving alerts and updating with malware signatures. We never compared vRx with a short list of other products. It had features that we didn't already have, so we signed up for it.

I rate Vicarius vRx seven out of 10. It's a relatively new product, so I could increase my rating as they add more features. If you already have a vulnerability patching tool, I recommend using both to see if you like it more. I haven't seen another product with patchless protection.

If you are considering vRX, I suggest talking with the Vicarius team. The vRx team doesn't seem very large, but I think that's normal because the product is pretty new. Talk with someone there and do a trial or schedule an hour-long meeting. That should be enough time, so you don't have to click around on your own and figure it out. Have one of the vRx employees walk you through setting up a deployment and adding a tenant. It'll save you time in the end.

We use vRx for third-party patching, OS patching, and vulnerability scanning.

We realized the benefits pretty quickly. One of our clients, who is in the financial sector, required a vulnerability solution. It has reduced our mean vulnerability resolution time. I wouldn't say it's reduced our vulnerability patching time, but it has enabled us to catch some things that were missed by our primary patching tool. 

We like Vicarius' vulnerability scanning and patching. The solution is also useful as a backup for our RMM. It helps to catch some things that may have been missed, but vulnerability scanning typically benefits our clients the most.

We were looking for a tool that combines vulnerability discovery and remediation. We've used vRx's patchless protection feature a few times. It doesn't come up that often, but we have had success with it when we've tried to use it. 

Some of vRx's reporting is difficult to configure. It requires multiple steps, especially if you're configuring more than one report at the same time. 

I have used Vicarius vRx for around six months.

I've never had issues with vRx's stability in the six months that I've used it. 

We only have about four clients. 

I haven't contacted Vicarius support, but some other team members have. It was related to account creation. Some users were locked out. They were responsive and helpful. 

We also use CyberCNS. Vicarius has a more user-friendly interface. It's a more premium tool, but it's also more expensive. On the other hand, CyberCNS has a more feature-rich AP compared to other solutions on the market. Vicarius vRx is more robust. 

Deploying vRx is straightforward. One instance takes about one or two hours to deploy. Onboarding takes a few hours. We had help from Vicarius during deployment. They spent 30 minutes to an hour showing us things. We were able to pick it up from there and deploy it on our own. It doesn't require any maintenance. 

I'm not involved in purchasing, but vRx isn't cheap. It's one of the more expensive tools. 

I rate Vicarius vRx nine out of 10. Even if you already have a patching product, your primary patch management tool will always miss some things. It's always good to have a second tool for validation, especially for clients that deal with heavy regulation, such as financial services or government contracting. You need to be confident they are fully patched and have reports to provide to the auditors.