Try our new research platform with insights from 80,000+ expert users
it_user334515 - PeerSpot reviewer
IT Infrastructure Engineer at a retailer with 501-1,000 employees
Vendor
Oct 31, 2015
Although we're new to this, the ability to automate will save our company money and IT time.

What is most valuable?

Ability to automate deployments. We’re very new to this, but the potential from an automation standpoint will save our company money and IT time. Our ROI will see an impact with the potential that vRealize brings.

How has it helped my organization?

They understand end-user needs and provision tools that let us do day-to-day deployments and enhancements. It’s a product that continues to grow based on customer needs.

What needs improvement?

The web tool could be improved, if that’s the direction they’re going, then they need to put more resources towards it to make it good. If we’re forced to use it based on hardware, it should be improved.

What do I think about the stability of the solution?

Good experiences. With any tool, there’s room for growth that could enhance it.

Buyer's Guide
VMware vSphere
January 2026
Learn what your peers think about VMware vSphere. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.

What do I think about the scalability of the solution?

It's extremely scalable. Our limitations are our own creativity. The key is understanding the business need. If you understand that, scalability is only limited by forecasting. You must know your own products.

How are customer service and support?

Great tech support. I love those guys. Every time I had a ticket, I could escalate, and they’d work in tandem with other vendors (i.e. NetApp) to find solution.

How was the initial setup?

I wasn't part of initial set-up, but I believe it’s complex based on the senior engineer’s experience. For example, right now the metrics to upgrade is complex, requiring certain elements.

What other advice do I have?

Access the enormous amount of virtual apps they have to get practical performance instead of just the KB to deploy.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
IT - Server Administration with 501-1,000 employees
Vendor
Oct 19, 2015
As an admin, virtualization has made my work life far simpler on a day to day basis, but sometimes we have issues where we need to contact tech support.

What is most valuable?

From the admin perspective, the centralized management/administration of the environment. Additionally, a much smaller data center footprint, streamlined machine deployments and flexible resource sharing rank right up there.

How has it helped my organization?

It is hugely more efficient for daily monitoring, patching and upgrades and deploying new machines. With more than 100 servers we would have a couple of full time folks just for patching! Server reboots during business hours are far less disruptive to the end users. We are also in the midst of a large e-commerce project and vSphere has allowed us a ton of flexibility with development and test environments that we wouldn’t have in a physical environment. A lab environment that very closely mirrors production was far easier to design and build than the physical lab we had been struggling with for years.

What needs improvement?

We are a small shop but still pay the big bucks for licensing vSphere products in order to gain the features that fit our goals.

I'm looking forward to a review of VMTools updates in vSphere 6, which have hopefully been revamped. We currently have a somewhat dated change process so tools updates are hampered by a process that doesn't quite fit and requires more after hours work that is necessary.

For how long have I used the solution?

We implemented vSphere 4.1 in October 2010 and upgraded to 5.1 in June 2013, then to 5.5 in June 2014. We are beginning to review vSphere 6. Alongside vSphere, we also use ESXi 5.5.0.2718055, and vCenter 5.5.0.2646482.

What was my experience with deployment of the solution?

No – the original deployment went very smoothly with vendor assistance. Upgrades since have been smooth as well. We did a lot of homework before embarking on any upgrades.

What do I think about the stability of the solution?

No. The virtual environment has remained incredibly stable over the five years since the original deployment.

What do I think about the scalability of the solution?

No. The original deployment consisted of virtualizing 32 machines. We now have over 100 VM’s.

How are customer service and technical support?

Customer Service:

We periodically have regional reps reach out but they don’t seem to know much about our environment. When we call in, for whatever reason, the folks answering phones are very polite, respectful and efficient at directing our calls.

Technical Support:

Periodically we have an issue where we have to call in to tech support, but many times are able to Google the issue and find an answer on VMware’s site. When we do have to call though, tech support has been great to us. They definitely stick with an issue until we say it’s resolved.

Which solution did I use previously and why did I switch?

No, we moved from a completely physical environment.

How was the initial setup?

A little of both. It was complex because we didn’t know a lot about it but being involved in the setup with a vendor proved itself to be pretty straightforward.

What about the implementation team?

We implemented with a CDW team since we hadn’t done any virtualization. They were extremely knowledgeable regarding not only VMware but Cisco, Microsoft and Linux which helped us design an infrastructure that suited our needs well at the time.

Which other solutions did I evaluate?

We had one Citrix server at the time and I believe we did a very high level evaluation of Xenserver, but VMware was more in line with our virtualization goals.

What other advice do I have?

Do your homework so you learn as much as you can about virtualization concepts as there are many nuances that are quite different from the physical counterparts. It’s easy to get an ESXi host stood up and install a vCenter management server – then you decide to stand up a “few” VM’s and when you figure out how easy that is, you are off and running. But what about your network configuration and HA or DRS to name a few. It’s way easier to learn the concepts ahead of time than to have to research a bunch of little issues after the fact. Google VMware and/or vSphere and have at it!

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
VMware vSphere
January 2026
Learn what your peers think about VMware vSphere. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
it_user326694 - PeerSpot reviewer
IT Technician at a tech services company with 51-200 employees
Consultant
Oct 18, 2015
It's given us flexibility for large and quick deployments.

What is most valuable?

I like vCenter Server since you can monitor and control your whole environment from there. Also, the Web Client is nice to have, but I have heard from my colleagues that there are a lot of issues with it and it doesn’t work as good as it should do to make the C# client invane.

How has it helped my organization?

I think in our own way, it has it made the administration a lot easier, reduced maintenance time and made us more flexible in terms of large and quick deployments.

What needs improvement?

From what I have encountered, the Web Client should be improved so it loads faster locally, and certainly over a VPN connection, as I have experienced a very slow loading when using it over VPN.

For how long have I used the solution?

The company has been using it for over three years, starting with v5.5, but I've only used v6.0.

How are customer service and technical support?

Very good, I have opened a few calls with VMware already and I am very satisfied. I like the flexibility to open calls from the portal.

Which solution did I use previously and why did I switch?

No previous solution was in place prior to v5.5.

What about the implementation team?

We implemented everything through our in-house administrator team, but I wasn't involved.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We are a VMware Partner and sell as well as implement this product for our customers in their environment.
PeerSpot user
it_user321645 - PeerSpot reviewer
Technical leader at a tech services company with 10,001+ employees
Real User
Oct 18, 2015
We can add hypervisors with VNX and switches for a CSA fabric solution. However, the MAC-pinning feature should be there in NIC-teaming.

Valuable Features

  • The deployment of Distributed Virtual Switch
  • Hyper visors for 5.1, 5.5, 6.0
  • We use these to deploy our product (Cisco switches)

Improvements to My Organization

  • Very flexible and scalable SDN solution
  • We can add hypervisors with VNX and switches for a CSA fabric solution; it's very flexible for that
  • We can scale up Nexus switches for ACI (application centric infrastructure)

Room for Improvement

  • Right now, the NIC teaming feature has only four roles, only supporting it for one role (IP route hash), but it should include all roles
  • MAC pinning feature should be there in NIC-teaming
  • It needs a more friendly UI, as right now it's difficult to see what we’re maintaining

Stability Issues

It’s a hyper visor residential product, and the AVS status is shared between hosts immediately through vCenter, making it more stable.

Scalability Issues

Using vCenter and AVS, we can create easily, and transparently, a VMM (virtual machine manager) domains. In general, we can scale easily.

Customer Service and Technical Support

No direct experience.

Initial Setup

It was a very easy initial setup, including the ESXi host.

Other Advice

We must meet a real-switch behavior and functionalities. Go ahead and definitely purchase it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user312804 - PeerSpot reviewer
Senior System Analyst at a hospitality company with 1,001-5,000 employees
Vendor
Oct 11, 2015
WAN management has some stability issues, but it has given us a substantial increase in server density.

What is most valuable?

  • Virtualization
  • Clustering
  • High Availability
  • All the core functionalities

How has it helped my organization?

Allows for substantial increase in server density, reduced spin up times, allows for more remote site management. Recoverability in a server crash situation is substantially improved as well.

What needs improvement?

User interface and management. The ability to manage the underlying infrastructure is very poorly thought out and implemented. They moved from a C client to a web interface, but still require critical functions to use the client.

For how long have I used the solution?

I've been using it for seven years, since it was ESX v3.5.

What do I think about the stability of the solution?

WAN management of sites has some intermittent stability issues.

How are customer service and technical support?

I would rate it fairly high, as much as I complain about the changes their back end team make, their front end support, and sales guys are very communicative.

Which solution did I use previously and why did I switch?

We used Microsoft Virtual Server before ESX3.5 was released. We switched because it was not an enterprise grade option.

How was the initial setup?

The setup for the current datacenter was complex, not because of VMware but because of the hosting limitations provided.

What about the implementation team?

We had it initially set up by a vendor team, and I spent four months afterwards fixing their work. I would advise that you verify in advance the skills and knowledge of the implementors.

What was our ROI?

No attempt to calculate ROI has been made on the current environment.

What's my experience with pricing, setup cost, and licensing?

I am attempting to build an environment around ROBO licensing, which I would advise anyone who has remote offices to investigate. It should cut our costs bytwo-thirds when I am finished.

Which other solutions did I evaluate?

No evaluation was done.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user236505 - PeerSpot reviewer
it_user236505IT Director with 51-200 employees
Vendor

The Web Interface has been really improved in vSphere 6.0 and has become usable.

it_user313893 - PeerSpot reviewer
Operations Director at a tech services company with 51-200 employees
Consultant
Oct 11, 2015
Its vMotion and HA features provide for an expandable and usable virtualization solution, but the web GUI is a bit clunky in version 6.

What is most valuable?

  • vMotion
  • High Availability
  • Storage vMotion
  • DRS

How has it helped my organization?

We have v5.5 in production, and v6 in test.

As we are resellers of VMware, we will be migrating customers to v6 in the future. This is to keep in line with new features and better performance in new versions

What needs improvement?

I would like to have the old vSphere client back as it is a great client to use. Sometimes the web GUI can be a bit clunky along with the newer client.

For how long have I used the solution?

I used it for two months in a test scenario.

What was my experience with deployment of the solution?

It was fine.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Technical support with VMware is very good. Once they have the logs from your system they will come back with a solution fast.

Which solution did I use previously and why did I switch?

We used a previous version of VMware.

How was the initial setup?

We've only deployed v6 in a lab environment, but it was easy to deploy, and there was no major differences to v5.5

What about the implementation team?

We did it in-house.

What was our ROI?

None as of yet but hopefully we will see one.

Which other solutions did I evaluate?

No other products were evaluated.

What other advice do I have?

I would advise you to implement it as I believe it's still the best in virtualization for expandability and usability.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We're partners and have a good relationship.
PeerSpot user
it_user315288 - PeerSpot reviewer
Senior Consultant at a tech services company with 51-200 employees
Consultant
Oct 11, 2015
It's helped us improve our SSO functionality and there's the opportunity to scale with the Platform Services Controller.

What is most valuable?

  • Bare metal Hypervisor
  • Management
  • Mobility of VMs
  • Distributed resource services - HA, DRS; Network and Storage

How has it helped my organization?

Hypervisor & Management in the new vCenter Server 6 with Platform Services Controller gives us a huge opportunity for scalability. It's also helped improve our SSO functionality with one click.

What needs improvement?

It would be nice if they could have offer a straight/forward deployment of vCenter from an OVA, not from an ISO.

For how long have I used the solution?

I've used vSphere for about 15 years, and vCOPS for two years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

I have not needed to contact them yet.

Technical Support:

I have not needed to contact them yet.

Which solution did I use previously and why did I switch?

I hadn't used a previous solution.

How was the initial setup?

It was straightforward.

What about the implementation team?

An in-house implementation was done. All the pre-production implementation tests were made on VMware Workstation 11. Regarding vCenter 6, it is a must to install the VMware OVF tool in order to find, and make, the needed settings in the appliance *.vmx , before starting it. Having in mind the vCenter appliance is intended for ESXi deployment, in the production environment it was straightforward.

What was our ROI?

The ROI is much better with the VSOM.

What's my experience with pricing, setup cost, and licensing?

From the position of an enterprise partner of VMware, it is not really easy to convince the end-customers of the VSOM benefits, having in mind the price tag.

Which other solutions did I evaluate?

No other options were evaluated.

What other advice do I have?

Disclosure: My company has a business relationship with this vendor other than being a customer. We're an enterprise partner of VMware with CloudProvider solution competency.
PeerSpot user
it_user317979 - PeerSpot reviewer
Senior Vice President at a consultancy with 1,001-5,000 employees
Consultant
Oct 11, 2015
It's increased our disaster recover abilities, although it could improve on the heterogeneous management of disparate hypervisors.

What is most valuable?

  • Isolation/partitioning of the server hardware
  • Support for Latest windows and linux operating systems

How has it helped my organization?

  • Reduction in hardware/software needs for datacenter
  • Elimination of specialized hardware to enable lights out data center
  • Improved utilization of purchased hardware (CPU and Memory)
  • Increased DR/BC capabilities
  • Removed hardware dependency
  • Work load portability (vmotion) between on premise – cloud
  • Burst to cloud capability

What needs improvement?

Heterogeneous management of disparate hypervisors.

For how long have I used the solution?

I've been using it since VMware 2.5.

What was my experience with deployment of the solution?

Minimal issues encountered.

What do I think about the stability of the solution?

Minimal issues encountered.

What do I think about the scalability of the solution?

Minimal issues encountered.

How are customer service and technical support?

Customer Service:

8.5-9/10

Technical Support:

8.5-9/10

Which solution did I use previously and why did I switch?

I have experience with Microsoft Hyper-V, but production has always been VMware

How was the initial setup?

It's very straightforward for the hypervisor (ESXi/vSphere), but View (Desktop) is more complex, and needs extensive planning in an environment like ours with 15,000+ desktops.

What about the implementation team?

Hybrid. We brought in expertise from the vendor and reseller during the initial setup, and I would strongly suggest consulting. Expertise for initial deployments as the focus of a corporation, is the not the deployment, but the running and extension of the environment. Architecture and design is critical and specialized, and we used external resources.

What was our ROI?

This is always an issue. The ROI is heavily laden with soft dollar savings on an existing environment. Look two to three years out and make this a strategic decision rather than a tactical one and the ROI will be realized.


What's my experience with pricing, setup cost, and licensing?

Price/License – Free is not free. Review what capabilities you want to have v need to have and then select the appropriate license. With that said, “Good Enough” is a valid stance now. You do not need to get everything you want to make it successful.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user236505 - PeerSpot reviewer
it_user236505IT Director with 51-200 employees
Vendor

Heterogeneous Management could be done with vRealize Automation, but it's another piece of software (with it's own license)

See all 3 comments
Buyer's Guide
Download our free VMware vSphere Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free VMware vSphere Report and get advice and tips from experienced pros sharing their opinions.