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it_user321357 - PeerSpot reviewer
System Administrator at a university with 1,001-5,000 employees
Vendor
Oct 9, 2015
We had a lot of disparate hardware that we've now been able to consolidate onto one platform.

What is most valuable?

  • Reliability
  • HA
  • DR
  • Ease of deployment
  • We had a lot of disparate hardware and now able to consolidate into one platform
  • Easy to keep hardware up to date

How has it helped my organization?

So much easier to back things up now. We had Oracle, SQL, everything was just a one-off, but we now have just one process for all our VMs.

What needs improvement?

We have vCloud suite, Hyperion was a pain, but now they've just announced integration into vCenter, so everytime I have a complaint, they’ve already started to address it.

What do I think about the stability of the solution?

  • Great stability, no complaints at all
  • More we move to appliances
  • Easy to keep up to date
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What do I think about the scalability of the solution?

  • We had a lot of standalone boxes, and management wanted to go to VMs
  • We were able to consolidate all hardware without purchasing anything extra
  • Able to carry us through several years when unable to purchase hardware

How are customer service and support?

They've always been excellent, but we rarely contact them maybe one or two times a year. When we’ve had issues, it’s resolved in hours. We have TAM (tech account manager) so helped things along.

What about the implementation team?

We had vendor come out and it set up on 3.5, and once we got our feet wet, it's easy to maintain and upgrade.

What's my experience with pricing, setup cost, and licensing?

Only purchase what you’re going to use, our management makes decisions, and buy lots of products we’re not using.

Which other solutions did I evaluate?

We chose vSphere because of it's ease of use, especially that it's easier than Hyper-V. Deployment would have been more labor intensive, and wouldn’t have saved any more money in the long run.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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PeerSpot user
Senior Systems Engineer with 51-200 employees
MSP
Top 20
Oct 9, 2015
We have 750 machines and 50 ESXi hosts that are all consolidated, sharing memory and computing.

Valuable Features

  • Virtualizing everything
  • HA
  • DRS

Improvements to My Organization

When I came, it was already being used, but it helps with consolidation of our 750 machines. We have 50 ESXi hosts, and they’re all consolidated, being able to share memory, computing.

As a partner we have VSPP (VMware Service Provider Program in which we pay per memory usage).

Room for Improvement

The web client needs to be moved from flash-based to HTML5. I would like an app as well for remote access.

Stability Issues

I've had hardly any issues. The ESXi host can stay up and running, and the hardware compatibility is very good, and we're moving towards a virtual appliance (vCenter).

Scalability Issues

It's easy to scale.

Customer Service and Technical Support

I rarely contast them as I had a terrible experience. The made me take down all the linked nodes, and I need to escalate if I want resolutions.

Initial Setup

It's extremely easy, and you can set it up in less than a day. We do nesting virtualizitions and labs all the time.

Other Solutions Considered

Go ahead and buy it. I always go with VMware.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
VMware vSphere
January 2026
Learn what your peers think about VMware vSphere. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
it_user320298 - PeerSpot reviewer
Technology Services Manager at a marketing services firm with 1,001-5,000 employees
Vendor
Oct 9, 2015
It saves me time when spinning up machines for dev environments, is stable, and scales well.

What is most valuable?

The ability to spin up machines when we need a test and dev environment for client work.

How has it helped my organization?

It saves me time, and at the end of the day, that’s it for me.

What needs improvement?

It fits my needs right now, I honestly don’t need anything else.

What do I think about the stability of the solution?

It’s stable – no crashes, no bugs, knock on wood, but it’s been great.

What do I think about the scalability of the solution?

We have scaled, from about one server to three now. Its very easy to just scale up.

How are customer service and technical support?

I've used them just once. They were responsive, quick, somebody got on the phone and it worked to a resolution quickly.

Which solution did I use previously and why did I switch?

We were limited on space in our data center, with physical servers, and we needed more.

How was the initial setup?

It was very straightforward.

What about the implementation team?

I did it, and it was easy.

Which other solutions did I evaluate?

Just VMware, my previous job we used it, and it was great. I’ve been a customer for a long time now. I just want something to work, and I know VMware does.

What other advice do I have?

It’s been great. I would recommend it all the time, it’s great. Peer reviews are quite important, as I need to know what others are experiencing before I do.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user321303 - PeerSpot reviewer
Sr. Systems Engineer at a pharma/biotech company with 10,001+ employees
Vendor
Oct 9, 2015
With the DR and HA functionalities, if any hardware goes down, we have another host with little downtime.

Valuable Features

  • Virtualization
  • Ability to vMotion and create servers on LAN
  • HA
  • DRS

Improvements to My Organization

The ability to build machines on the LAN as the business needs them, and the ability to have good DR and HA, with no hardware that can cause issues. If we go down, we have another host with very little downtime.

Room for Improvement

I would like them to keep the client-based system, even though they are going towards web client.

Stability Issues

It's extremely stable rarely any issues.

Scalability Issues

It's very scalable. We currently have 10,000+ servers, and 80% virtualized, so scalability has to be there.

Customer Service and Technical Support

VMware tech support is excellent. It’s one of the best vendor tech support I’ve found.

Initial Setup

It's extremely easy, very straightforward, and good documentation.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user320199 - PeerSpot reviewer
IS Manager at a pharma/biotech company with 501-1,000 employees
Vendor
Oct 9, 2015
We've consolidated our footprint and decreased the number of hardware hosts, although the web client is an area that needs improvement.

What is most valuable?

Accessibility and the ease of use is unparalleled. The clustering and ability to move virtual machines around on the fly has been amazing.

How has it helped my organization?

We’ve been able to consolidate our footprint and decreased the number of hardware hosts we were running.

What needs improvement?

I think everything we’re looking at should be addressed in 6. I don’t like the web client, I’m sure it’s fine, but I believe 6.0 addresses that.

What do I think about the stability of the solution?

We just switched, but so far it’s been very stable.

What do I think about the scalability of the solution?

Not yet, we just switched over.

How are customer service and technical support?

I submitted a ticket about four weeks ago, and the guy called me on a Saturday at midnight. It’s been fairly hard to get hold of somebody, and when they get ahold of you, I understood about three of every five words they said. I wished it was better.

Which solution did I use previously and why did I switch?

We were just running Hyper-V, and the size of our team required more. The need to consolidate our servers, as VMware is a lot better with resource management, we didn’t want a large server cluster, so VMware was needed in order to maintain it well with a smaller staff.

Peer reviews actually a huge point in us switching over from Hyper-V. It’s such an old product that it was hard to find any support for it online, and the change we’ve seen in vSphere is night and day. There’s so many peer resources available that it’s been easy to transition for us.

How was the initial setup?

It's straightforward, and the documentation is nice. It's also got a good footprint on the web, that makes it easy to look for other users for knowledge and advice.

What's my experience with pricing, setup cost, and licensing?

I always look at the price before purchasing technology.

Which other solutions did I evaluate?

Nope, it was the best from what we heard.

What other advice do I have?

I would say from a 4 of Hyper-V, I would easily give this a 7 or 8, as the support definitely improved drastically.

When selecting a vendor, do your research and develop relationships. If you know the product and can get in contact with POCs, we want to see the product before we buy it.


Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user321249 - PeerSpot reviewer
Virtualization Engineer at a retailer with 10,001+ employees
Real User
Oct 9, 2015
We can consolidate machines that aren't using computer resources into an environment where they can all exist without performance degradation.

Valuable Features

  • DRS (compute and storage) is one of the best features for practical purposes.
  • HA is a great feature, but if you keep hosts patched, HA doesn’t come into play. It’s not a day-to-day feature you use.
  • Ability to vMotion across clusters. We took smaller clusters and consolidated them into one mega cluster because of the ability to vMotion from other clusters live into newly-created clusters.

Improvements to My Organization

The consolidation. Pre-VM, we had pain transporting applications from one physical machine to another. Now, we can consolidate machines that aren't using computer resources into an environment where they can all exist without performance degradation.

Room for Improvement

I'm excited to see in 6.0 the enhanced vMotion capabilities to connect our Phoenix, AZ and Culpepper, VA datacenters. It will have the ability to geo-vMotion instead of just metro-vMotion machines.

Stability Issues

Now, it's much better than used to be. HA doesn’t even come into play, but you must manage the environment to maintain that.

There’s some bugs (zero uptime bug, and RAM disk issue), but those were resolved. They were hiccups/annoyances.

Scalability Issues

Phenomenal. Multiple 32-node clusters and 6.0 can support 64 nodes. Don’t know if we will get that large because it gets unwieldy, and will be hard to vMotion all of that off one host onto another and patch within a reasonable amount of time. It’s so condensed in clusters that it makes it hard to maintain.

Customer Service and Technical Support

Periodically used as sounding board for things we want to do. Not high marks, though, because first-level support is not knowledgeable. I would rather rely on peers in blogs, forums, etc. Also, sometimes they're not communicative.

Previous Solutions

Initial Setup

Involved in the beginning with v2.5, not overly difficult (in ESXi had to come up with some scripts, because at the time it didn’t have a GUI).

Pricing, Setup Cost and Licensing

Consider the scale of environment, especially if you're in a position to have closeted datacenter. It’s self-contained and cost-effective.

Other Advice

vSphere is great, I’ve made a career of it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user320928 - PeerSpot reviewer
CIO at a insurance company with 51-200 employees
Vendor
Oct 9, 2015
I have central management of all our servers and can deploy a server quickly with low hardware cost and high ROI.

Valuable Features

The management piece of it, being able to see what all my servers are doing from one central place.

Improvements to My Organization

Higher return on investment, reduced cost of hardware, and central management which is key. The most important part is that it's nimble – I can deploy a server in minutes.

Room for Improvement

The product is perfect the way it is for us, for our needs.

Stability Issues

Very stable – extremely so.

Scalability Issues

Easy to scale – able to scale out as we need.

Customer Service and Technical Support

Depending on what technical level you are on, they are responsive and very knowledgeable. Any time I have to use them a solution is forthcoming within 24 hours.

Initial Setup

Somewhere in the middle – you have to know what you’re doing and have some knowledge. One thing with these products, is that the more you use them the easier it is.

Other Solutions Considered

We looked at Microsoft, and we looked at the viability of the product, technical support, and ease of use. VMware was chosen because of its ease of use, and the product itself.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user320607 - PeerSpot reviewer
System Engineer at a tech vendor with 1,001-5,000 employees
Vendor
Oct 9, 2015
We're able to manage our infrastructure of 12,000 users from a central location, although the web client, which uses HTML5, could be better.

What is most valuable?

We're able to centrally manage our infrastructure.

How has it helped my organization?

Its ability to tie into Veeam is really slick – that makes using Veeam really easy.

What needs improvement?

I'd like to see a different client. I know they are doing the HTML5 stuff with the web client, which has potential, but it could be better.

What do I think about the stability of the solution?

I think it’s great – we've never had any issues and we've been using it for a long time, about five years.

What do I think about the scalability of the solution?

I think it's really good, it's good for our size and for our future growth. Our company has around 12,000 users.

How are customer service and technical support?

I haven’t had a lot of interaction because I haven’t really needed to, but when I have they’ve been responsive and support has been good.

Which solution did I use previously and why did I switch?

No. Our parent company has Hyper-V and it’s no good.

How was the initial setup?

It’s pretty straightforward, not complex at all.

Which other solutions did I evaluate?

I would highlight compatibility with hosts, ease of use, consistency, reliability – all things that are better than Hyper-V.

What other advice do I have?

Peer reviews are significant, but you can tell the most from firsthand experience.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free VMware vSphere Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free VMware vSphere Report and get advice and tips from experienced pros sharing their opinions.