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reviewer2027319 - PeerSpot reviewer
Enterprise Architect at a manufacturing company with 1-10 employees
Real User
Dec 18, 2022
Reliable and offered an open-source option but support was never that helpful
Pros and Cons
  • "The solution basically conforms to our standards."
  • "One of the reasons that we are looking for a replacement is their way of defining integration. The language of the XML structures that I use to describe the integrations are not that standard, and it's not easy to find people who are familiar with this approach."

What is our primary use case?

We primarily use the solution to access external services or expose our internal services to outside entities.

What is most valuable?

The solution basically conforms to our standards. 

It used to be or was available as open source. I'm not sure about this right now.

It is a stable product.

My understanding is the solution can scale. 

What needs improvement?

I don't know the whole history since I'm relatively new to the organization; however, the product that we use needs to be supported effectively. And for some time, we had paid for support, and yet we are not satisfied with the quality of service. Therefore, we just stopped using the service and the support, and now the product is being retired, as I understand.

One of the reasons that we are looking for a replacement is their way of defining integration. The language of the XML structures that I use to describe the integrations are not that standard, and it's not easy to find people who are familiar with this approach. Standardization of the programming on the configuration language would be an advantage.

For how long have I used the solution?

I've been using the solution for over five years. 

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What do I think about the stability of the solution?

We haven't had issues with stability in any way. There haven't been bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution has served our purposes, and we've never had issues in terms of scale. Therefore, I would assume scaling is fine.

How are customer service and support?

We've found support, which we need to pay for, was generally lacking in the level of service we expected. It's a major contributor to why we are moving away from the product.

Which solution did I use previously and why did I switch?

We are currently looking for a replacement for WSO2.

How was the initial setup?

I was not present at the company when it was implemented. I can't speak to how easy or difficult the process was. 

Maintenace can be an issue sometimes as the support hasn't been great. With a lack of external support, we can run into issues. 

What's my experience with pricing, setup cost, and licensing?

I'm not aware of the exact pricing. That was not in my scope of work.

What other advice do I have?

We are using the most current update of the product.

I'd advise new users to evaluate the features of the product versus the requirements and to make sure that this is a good fit before committing to the product.

I'd rate the solution five out of ten, basically in the middle. I wasn't involved with the tool from the very beginning, and now we are moving away from it. I may not be the best source of information on the intricacies of the product itself. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Solutions Architect at Middleware Solutions
Real User
Jul 28, 2020
Has good productivity but it is difficult to build a high availability platform
Pros and Cons
  • "The productivity is the most valuable feature. It is very easy to write remediations."
  • "The productivity is the most valuable feature; it is very easy to write remediations."
  • "The server is very specific and it is very difficult to get experience with it."
  • "The server is very specific and it is very difficult to get experience with it."

How has it helped my organization?

We use it to manage five of our vehicles. It's a data integration tool.

What is most valuable?

The productivity is the most valuable feature. It is very easy to write remediations. 

What needs improvement?

The server is very specific and it is very difficult to get experience with it.  

For how long have I used the solution?

I have been using WSO2 for two to three years. 

What do I think about the stability of the solution?

The stability and scalability are normal. No issues with that. 

How are customer service and technical support?

We have contacted their support and they were good but not perfect. 

How was the initial setup?

The deployment took a few hours. 

What's my experience with pricing, setup cost, and licensing?

It is possible to start with a free solution, and that's why it is a good starting point.

What other advice do I have?

It is a good solution. It has many integration components. 

I would rate it a six out of ten. Not a ten because it's not so easy and it's a little difficult to deploy on a platform. It is difficult to build a high availability platform.

In the next release, it should be faster. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
WSO2 Enterprise Integrator
April 2026
Learn what your peers think about WSO2 Enterprise Integrator. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,164 professionals have used our research since 2012.
CEO676 - PeerSpot reviewer
CEO with 51-200 employees
Real User
Jul 31, 2019
A cost-effective solution that suits our needs, but the installation is challenging
Pros and Cons
  • "The learning curve for this solution is very good."
  • "The learning curve for this solution is very good."
  • "I would like to see better documentation for the open-source version."
  • "We had some challenges with the installation of this solution."

What is our primary use case?

Our primary use for this product is solution core integration. We recently used this for a project in the financial sector, where we were integrating different legacy systems and internal systems. This was a proof of concept project that has now been completed.

We have also used this solution for other elements, such as presenting management systems and as an API gateway host.

We are using the on-premise deployment model.

What is most valuable?

The learning curve for this solution is very good.

It is an open-source solution, so it is better in terms of cost.

What needs improvement?

We had some challenges with the installation of this solution. We were using the open-source version with no support, and I expect that if we had the paid version then this would have been fixed.

I would like to see better documentation for the open-source version. 

For how long have I used the solution?

We have been using this solution for the past six months.

What do I think about the stability of the solution?

Considering the load we had at the time, which was low, it was stable.

What do I think about the scalability of the solution?

We expect that better documentation would help when it comes to scaling this solution.

Currently, the volume is low, with less than one hundred users.

How are customer service and technical support?

We did not have technical support, although we found that community support was good enough to fulfill our needs.

What about the implementation team?

The initial setup of this solution was simple.

What's my experience with pricing, setup cost, and licensing?

The open-source, unsupported version is available free of charge.

What other advice do I have?

My advice for anybody who is implementing this solution is to start with a proof of concept project. That will allow them to properly scale it or benchmark it for their internal capacity.

I would rate this solution a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Head Of Applications Support at a comms service provider with 5,001-10,000 employees
Real User
Jul 29, 2019
Good integration between systems and strong stability
Pros and Cons
  • "The stability is excellent."
  • "The most valuable aspect of the solution is the integration between core banking and other systems."
  • "There are a lot of security settings that when you apply you have to re-apply again every time you modify a setting. It is something that really needs to be enhanced."
  • "There are a lot of security settings that when you apply you have to re-apply again every time you modify a setting."

What is our primary use case?

We primarily use the solution for integration between core banking and other systems.

How has it helped my organization?

The solution provides a way to communicate with unknown software with standard flexibility. Normally, we did not have good service integration with multiple systems and it provided this functionality, which is good.

What is most valuable?

The most valuable aspect of the solution is the integration between core banking and other systems.

What needs improvement?

There are a lot of security settings that when you apply you have to re-apply again every time you modify a setting. It is something that really needs to be enhanced.

For how long have I used the solution?

I've been using the solution for four years.

What do I think about the stability of the solution?

The stability is excellent.

What do I think about the scalability of the solution?

I wasn't able to check the scalability or test it very well previously, but I just tried it for about 1,000 transactions per minute, for testing, that it runs smoothly with no issue. We typically have a lower amount of transactions than that. Its use is not extensive.

How are customer service and technical support?

We haven't used technical support.

Which solution did I use previously and why did I switch?

We didn't previously use another solution. I was on the search for an open-source solution in order to have the ability to change or amend settings. 

How was the initial setup?

The latest version remains very complex, although it's going to wizard. The information is very easy for handling the integration. The initial version we used had some complications but it's handled now. The deployment didn't take more than an hour. We only needed two people to implement the solution - an admin and a developer. For maintenance, we only need the admin.

What about the implementation team?

We handled the implementation ourselves.

What other advice do I have?

We don't use the cloud version; we have our own servers.

I would rate this solution eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free WSO2 Enterprise Integrator Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
Buyer's Guide
Download our free WSO2 Enterprise Integrator Report and get advice and tips from experienced pros sharing their opinions.