Zoho Recruit Reviews

I'm a recruiter, and my whole company runs on Zoho Recruit. We use it completely from beginning to end, and the full cycle of recruitment happens in Zoho Recruit.

It is an online tool, and we completely use it online. We are using the Professional version.

The benefit is that my clients get candidates quicker from me. There is a portal for clients and candidates, and I can customize it. My clients are able to log in and kind of rate, comment, and approve or reject people they've seen for interviews. The resumes of the candidates are up, and the clients can reject or approve submitted resumes on their own. They can go and have a look at the history of a candidate. They've got access to all this.

The customization and automation features are the most valuable. for instance I am able to add candidates to the system in many different ways - Directly with a click from social media sites or job boards, from within outlook or Gmail, my career pages, LinkedIn, Facebook. I can upload zip files containing thousands of CV's, or import data from csv files or backups.  There are browser plugins for almost any use case ad if not you have access to write your own application and integrate that into zho recruit.  

It also has good security, mine is setup so that I can't log in without scanning my fingerprint on my smartphone.

It lacks the functionality for finalizing the process when a successful placement is made. There is no invoicing. It is missing the functionality for setting the placement and a start date. 

I do permanent placements as well as contractors, but it is not really geared towards contractors. So, I have to have a separate solution to manage contractors, timesheets, and things like that. It is just a bit of a pain.

It is not as simple as some of the competitors, but it is far more able. There is a lot more to it, and it does a lot more than what any of the competitors currently do, which makes it a little bit more complicated to use, but it is easy enough. None of my staff have any issues.

In all such solutions, you have to feed more than what they give you. It is a database at the end of the day, and I would like it to give me things. I would like to load a lead or get someone to just load leads all day, and I would like it to come back to me and say, "There's this position that you've loaded, and these candidates match. Can I send it?" I'd like it to be a little bit more proactive and feed me as much information as I feed it.

It is stable.

I'm able to upload thousands. I can do thousands of candidates at a time. If I've got multiple CVs, I can put 200 CVs in a Zip file, and I can upload them all at once, and it passes them all and puts them in the database. I don't think there are limits in terms of scalability.

There are five users at the moment. We all do recruitment except for our MD, who kind of uses it to manage, control, or get a bird's eye view of what's happening. We use it from beginning to end. When we look for a candidate, we first look in Zoho Recruit. If the candidate is not on Zoho, we put it on Zoho, and we entirely manage that candidate's placement from Zoho.

Their technical support is outstanding. Zoho's got something like 50 million customers. I've never had to phone them. I email them, and the same day, without fail and 100% of the time, I get a response and a resolution. I've got five users, and they all are very impressed.

It is a start-up, so we started from scratch, but before that, I've used many solutions. I've been doing this for 15 years, so I've used multiple solutions, such as Placement Partner and Bullhorn. I've also picked up and demoed just about all of them. 

Zoho is by far the most comprehensive, and it does all the bits and pieces. There's no one solution that can do 100% of it. Zoho is as close to it as possible. Bullhorn is great, but it's not customizable at all. Any changes that you want to make or customization you want to make, they have to do them for you, whereas Zoho has got APIs. You can literally write the program and connect it.

It is straightforward. I haven't had to get any customization. It is literally just going online and configuring it a bit to be personalized or customized to your business. It is off-the-shelf. You put your logos and things like that. 

We were a startup at the time, so I didn't have to move from an existing system. We started from scratch. There was no real deployment. We just had to get in and do it. I did it all myself. It was up and running completely within a month. I had set up the recruitment, workflows, templates, and emails for the entire company. It does everything. My emails go to it. Within a month, I had everybody trained and running a new system, working with it, and doing recruitment on the system.

I have seen ROI from using this solution. Being a small start-up agency, I don't have to employ a typist. I don't have to employ an administrator. I don't have to employ somebody to manage the process. I manage people, and I don't have to manage the process. 

In terms of cost, Zoho is by far the most reasonable for what you're getting. You get the option of monthly or yearly price. It is one cost per person for a license, and it is reasonable. My solutions are $50 per person per month.

I would absolutely recommend this solution. I would advise others to try and keep it as standard as possible. Keep it simple, and try to make as few customizations as possible. The biggest lesson that I have learned from using this solution is that you can't do this business without one.

I would rate Zoho Recruit an eight out of ten.

My primary use case of this solution was for the Zoho recruitment feature and the CRM with the customer aspect.

I've used the database for recruiting purposes listing our candidates. I've also used the reporting feature and email. It was very easy to use as I was recruiting via LinkedIn. LinkMatch helped us to add prospective candidates and get an overview of each one and their status. It was a very good user experience for employees not used to working with Plus forum and it was easy to manage. You can extract reports based on the parameters you want. It made it very easy to contact candidates when necessary. Through a few steps, you could send an email to all the candidates you had selected.

This product also allows a manager to assess their team, their status, whether they reached their targets and whether they followed up with candidates when necessary. The reporting feature was good. The process was transparent, it was easy to see whether everybody was doing their job. The solution is very user-friendly and it's really easy to work with even when you don't have technical skills.

There is a limit to the number of lines you can extract, I think it's about 600 lines. Part of the issue was that we didn't have the documentation on how to deal with that so I had to work it out for myself. 

Zoho is a reliable and a good solution for a small company, up to about 20 users at any one time although many more can be included in the database.  

We had 600 employees in our database and our system manager was responsible for providing access. There is no scalability limitation. 

I had one problem with the solution and the IT support answered really quickly and they figured out the issue in one working day.

The company didn't use all the features that Zoho was offering and I think the solution is capable of doing a whole lot more but I can't quantify the ROI. 

I would rate this solution an eight out of 10. 

Our primary use case is for recruitment purposes and our organizational structure. It helps our company store information to our database, manage and maintain the database and internal portal. We use it for interview schedules, for extracting resumes and connecting potential recruits with jobs. If you tag someone, you'll receive a notification if there's a match.  I'm a recruitment consultant. 

I like that the solution is secure and only the admin person has access to download information. It's also very user friendly and I like the dashboards and interface. 

We sometimes get duplicate resumes and that shouldn't happen because it's confusing.  My recommendation would be that Zoho not accept duplicate copies. The source is already in Zoho People or in the portal so why have a duplicate copy. One of the other issues is that we need to manually update details and that's time consuming. With SAP, that's all done automatically, we use the HR and HCM tool which shows all the details for a job; the rate, the duration, everything. But in Zoho it's not so clear and we need to manually upload all these things. If that issue was solved, it would be a great solution. 

I've been using this solution for eight months. 

We are tied to Zoho so everything is done in a proper way and it's very reliable. 

We have 10 employees using Zoho Recruit. From junior level employees to the senior ones, everyone uses Zoho. The solution doesn't require maintenance, it automatically uploads. We are currently expanding the team, and there's no limit to the number of people who can have access. If you have permission, you can access it. 

Our admins contact technical support directly - I don't have contact with them. 

I previously used SAP Fieldglass. It's awesome, it's a really good portal. With SAP we can easily find what we are looking for, what the client is asking, all of the updates, integration model, everything. It all gets updated automatically in SAP, so there's no manual effort required which saves employing another person. 

The initial setup is very easy although we didn't use Zoho for that, we did it ourselves. Deployment takes about 10 seconds. What needs to be improved are the updates from the client's end. 

Licensing depends on the management center, it's not my area. 

I would recommend this solution. I do think SAP is a better solution but it's much more expensive. Zoho needs to improve their marketing and make some aspects automatic rather than require manual inputting. 

I would rate this solution a seven out of 10. 

• Simple to use, and a comprehensive enough recruitment management tool
• Easy to acquire and cost-effective to use
• Can cover multiple teams, regions, and skills.

The reporting is not flexible enough. There are issues in moving a selected/hired recruit from Zoho Recruit to  Zoho HR, i.e., when a person is a candidate, he does not have a company's official email address. When you hire him, you want to move the same candidate to employee but want his new address on the organization's domain to represent him. This change is not possible.

• Integration features with Zapier, G Suite, and other Zoho applications are a plus.
• Mobile application access is excellent.
  

I would like to see some off-the-shelf reports and better flexibility in designing reports. The pivot chart type reporting available is not only too technical for a common user, but even for a technical user. It is not very useful in the absence of the knowledge and structure of the backend database.