Get the Premier Support because when you do have to do a reinstall, it's worth every penny. At least in my case, there's some software I work with every day, like Office. And I'm really good at Office. And I can work on Exchange day in and day out. I do a lot of that. I don't do a lot with this software, by comparison. With those five or six years between installs, I don't have time to try to keep up with every little update and every little change. With Premier Support I can say, "Hey, we put in a new server. We need to upgrade this." The other thing they help with is that every year or two a much newer version comes out. I call them up, set a time, they come and, 30 minutes later, they're done and we're on the latest version and everybody is happy. I don't really use the remote control feature of the solution. I was using that for a while, years ago, but have since moved over to TeamViewer for that. I've used the patch deployment some, but it's never been my favorite part of the software, so I can't say that I use it on a regular basis. Overall, it's a set-it-and-forget-it program. We set it and when I need to make a change I go in and make the change. I'm in the solution for 10 minutes and I don't go into it for another two weeks or a month or even two months. It's not something that needs a lot of babysitting.
Client Desktop Management solutions streamline the administration and management of desktop environments within organizations, enhancing efficiency and security.
It enables IT departments to control, monitor, and secure desktops from a centralized interface, reducing complexities and improving user experience. Clients benefit from efficient software deployments, updates, compliance assurance, and timely support, ensuring operational consistency.
What are the critical features?
...
Get the Premier Support because when you do have to do a reinstall, it's worth every penny. At least in my case, there's some software I work with every day, like Office. And I'm really good at Office. And I can work on Exchange day in and day out. I do a lot of that. I don't do a lot with this software, by comparison. With those five or six years between installs, I don't have time to try to keep up with every little update and every little change. With Premier Support I can say, "Hey, we put in a new server. We need to upgrade this." The other thing they help with is that every year or two a much newer version comes out. I call them up, set a time, they come and, 30 minutes later, they're done and we're on the latest version and everybody is happy. I don't really use the remote control feature of the solution. I was using that for a while, years ago, but have since moved over to TeamViewer for that. I've used the patch deployment some, but it's never been my favorite part of the software, so I can't say that I use it on a regular basis. Overall, it's a set-it-and-forget-it program. We set it and when I need to make a change I go in and make the change. I'm in the solution for 10 minutes and I don't go into it for another two weeks or a month or even two months. It's not something that needs a lot of babysitting.