There were a couple of different use cases for Salesforce Experience Cloud. One was working for a portal for end users wherein they would see the data of their associated partners and could create forms, submit details, send claims, reimbursements, and so on. This was within the healthcare industry. The other one was within the real estate industry, and that was for the partners, not the end customers, to view their details such as successfully converted deals, commission calculations, and how those communications were processed.
We implemented a maintenance app for contractors. Within the Experience Cloud portal, contractors could log in, raise work orders for maintenance requests, and manage those tasks through the portal. Internal users can see specific actions based on criteria such as a request's status.
We are currently working on an Experience Cloud site. It is one site that you can create using Salesforce. It is a normal site where users can log in using their credentials. Their users, such as customers or partners, can process something on their own. It is independent of complete Salesforce. While the database is linked to Salesforce CRM, it remains an independent site with an independent URL. The URL can be changed, and it can be used anywhere. Any support team can use it, for instance. They can log into the site, enter the credentials, and perform some process or request. Those actions can be done using Experience Cloud.
Find out what your peers are saying about Salesforce, 360insights, Zift Solutions and others in Partner Relationship Management (PRM). Updated: August 2025.
Partner Relationship Management solutions assist businesses in managing and optimizing relationships with their partners. By streamlining communication and collaboration, PRM ensures efficient partner engagement and improved business outcomes.PRM software caters to companies by facilitating effective collaboration and communication with their partners. It simplifies complex processes by offering a centralized platform for managing partner data, tracking performance, and automating workflows....
There were a couple of different use cases for Salesforce Experience Cloud. One was working for a portal for end users wherein they would see the data of their associated partners and could create forms, submit details, send claims, reimbursements, and so on. This was within the healthcare industry. The other one was within the real estate industry, and that was for the partners, not the end customers, to view their details such as successfully converted deals, commission calculations, and how those communications were processed.
We implemented a maintenance app for contractors. Within the Experience Cloud portal, contractors could log in, raise work orders for maintenance requests, and manage those tasks through the portal. Internal users can see specific actions based on criteria such as a request's status.
We are currently working on an Experience Cloud site. It is one site that you can create using Salesforce. It is a normal site where users can log in using their credentials. Their users, such as customers or partners, can process something on their own. It is independent of complete Salesforce. While the database is linked to Salesforce CRM, it remains an independent site with an independent URL. The URL can be changed, and it can be used anywhere. Any support team can use it, for instance. They can log into the site, enter the credentials, and perform some process or request. Those actions can be done using Experience Cloud.