Operator technician at a tech services company with 10,001+ employees
Real User
Top 5
Jun 28, 2026
The main use case for Swimlane in my organization is carrying out analysis of alerts coming from other sources and analyzing IPs, domains, URLs, and more observables.For example, we receive an alert that a user has accessed a suspicious URL, and therefore, we perform an analysis of that URL and in Swimlane we document the analysis of our investigation.
My main use case for Swimlane is security automation workflows, automating most of the daily SOC workflows, especially ticketing, alerting, and reporting. The main workflow I automated with Swimlane that helped my team was connecting our SIEM, which is mainly Splunk, to a ticketing system, specifically Jira, with Swimlane in the middle. It automatically gets alerts or notable use cases from the SIEM, processes them through Swimlane, and sends them to Jira, performing a lot of logic and automation, including DFIR and automatic response to specific threats that can be automated.
Senior Manager, Cyber Security at a tech vendor with 1,001-5,000 employees
MSP
Top 10
Sep 23, 2025
We are using Swimlane for automation purposes and security orchestration. We are using Swimlane's Playbook Automation. One of the major playbooks that we use in Swimlane is for phishing email automation, so whenever there is a phishing email delivered to a user inbox, Swimlane will automatically sandbox that. We integrate Swimlane with third-party tools such as CrowdStrike, VirusTotal, URL Proofpoint, and all other different tools we have, so that we get various enrichment of any alerts to make sure that the analyst doesn't spend much time doing manual tasks and gets all the information from the tools in the Swimlane console itself. We use the case management feature in Swimlane as well. This case management feature is helpful because, in security, we don't want our security incidents to be visible to end users. For example, if I am using ServiceNow, I have to impose many restrictions on the backend table to ensure that whatever incidents are created and written into that table are not available to any end users or other IT team members. We use case management for that purpose so that our security alerts are isolated and only the security team has visibility on them. Whenever we need any remediation, we integrate it with ServiceNow, so if I need to raise a remediation ticket for re-imaging the system, we can create a ticket in ServiceNow from the Swimlane console or from the case management itself with all the proper information.
Software Engineer III at a financial services firm with 10,001+ employees
Real User
Top 5
Jun 4, 2025
Swimlane is used for tasks that need multiple task owners. For instance, with bank applications, if you're opening a new account or need KYC, the application might undergo several stages - from submission to bank manager approval, back to verification, and finally to signers for signature purposes. Swimlane allows the movement of tasks to multiple users, being assigned to a single person, a specific user, a group of people, or a customized role. Moreover, once a task is assigned using Swimlane, it's visible on the portal of each group member, allowing any of them to perform an action on the task.
We use Swimlane ( /products/swimlane-reviews ) primarily to design the entire architecture of the customer journey from onboarding to settlement. As a multinational IT service company in India, we work with many channel partners, both external and internal, with numerous components and vendors. Swimlane ( /products/swimlane-reviews ) helps us assign respective work to the right teams, making it clear which team does what work, how they will do it, and where they will get the data. Additionally, Swimlane helps us confirm the roles and responsibilities of each component or company involved.
We have been using Swimlane for security automation within our company. All the ingestions, automations, and everything within our department goes through Swimlane.
We are a solution provider and this is one of the security products that we implement for our clients. Its primary use is as a security orchestration and administration tool.
Swimlane provides a centralized platform for security orchestration, automation, and response. It enhances operational efficiency and reduces workloads through drag-and-drop task automation and integration capabilities.Swimlane empowers IT teams by streamlining tasks with minimal coding, offering extensive customization, and enabling efficient incident response. Its features include centralized logging, visual workflow representation, and integration with third-party tools. Swimlane's task...
The main use case for Swimlane in my organization is carrying out analysis of alerts coming from other sources and analyzing IPs, domains, URLs, and more observables.For example, we receive an alert that a user has accessed a suspicious URL, and therefore, we perform an analysis of that URL and in Swimlane we document the analysis of our investigation.
My main use case for Swimlane is security automation workflows, automating most of the daily SOC workflows, especially ticketing, alerting, and reporting. The main workflow I automated with Swimlane that helped my team was connecting our SIEM, which is mainly Splunk, to a ticketing system, specifically Jira, with Swimlane in the middle. It automatically gets alerts or notable use cases from the SIEM, processes them through Swimlane, and sends them to Jira, performing a lot of logic and automation, including DFIR and automatic response to specific threats that can be automated.
We are using Swimlane for automation purposes and security orchestration. We are using Swimlane's Playbook Automation. One of the major playbooks that we use in Swimlane is for phishing email automation, so whenever there is a phishing email delivered to a user inbox, Swimlane will automatically sandbox that. We integrate Swimlane with third-party tools such as CrowdStrike, VirusTotal, URL Proofpoint, and all other different tools we have, so that we get various enrichment of any alerts to make sure that the analyst doesn't spend much time doing manual tasks and gets all the information from the tools in the Swimlane console itself. We use the case management feature in Swimlane as well. This case management feature is helpful because, in security, we don't want our security incidents to be visible to end users. For example, if I am using ServiceNow, I have to impose many restrictions on the backend table to ensure that whatever incidents are created and written into that table are not available to any end users or other IT team members. We use case management for that purpose so that our security alerts are isolated and only the security team has visibility on them. Whenever we need any remediation, we integrate it with ServiceNow, so if I need to raise a remediation ticket for re-imaging the system, we can create a ticket in ServiceNow from the Swimlane console or from the case management itself with all the proper information.
Swimlane is used for tasks that need multiple task owners. For instance, with bank applications, if you're opening a new account or need KYC, the application might undergo several stages - from submission to bank manager approval, back to verification, and finally to signers for signature purposes. Swimlane allows the movement of tasks to multiple users, being assigned to a single person, a specific user, a group of people, or a customized role. Moreover, once a task is assigned using Swimlane, it's visible on the portal of each group member, allowing any of them to perform an action on the task.
We use Swimlane ( /products/swimlane-reviews ) primarily to design the entire architecture of the customer journey from onboarding to settlement. As a multinational IT service company in India, we work with many channel partners, both external and internal, with numerous components and vendors. Swimlane ( /products/swimlane-reviews ) helps us assign respective work to the right teams, making it clear which team does what work, how they will do it, and where they will get the data. Additionally, Swimlane helps us confirm the roles and responsibilities of each component or company involved.
We have been using Swimlane for security automation within our company. All the ingestions, automations, and everything within our department goes through Swimlane.
I use the solution for receiving alerts and case creation. It is used as a ticketing system.
We use Swimlane as an alternative to Splunk Phantom which is a security orchestration, automation, and response (SOAR) solution.
We are a solution provider and this is one of the security products that we implement for our clients. Its primary use is as a security orchestration and administration tool.