Cisco Secure Access can be improved with more integration; the more integrations, the better. There are always third-party products that you might have, such as Carbon Black.
Director, Network Services at a healthcare company with 10,001+ employees
Real User
Top 20
2025-06-09T17:20:21Z
Jun 9, 2025
This is my first time in healthcare after being in commercial space for a long time. It's always a challenge because we can't just turn stuff off as we could in the commercial space, since it may interfere with patient care. It takes longer to understand what's going on, so anything that could help give us a faster understanding of what's happening, why it's there, and if it's a risk to us would be helpful. We don't have any good tools right now, which is a problem.
In my opinion, Cisco Secure Access could be improved by potentially incorporating features that other brands have been using. I see benefits from features offered by competitors, which could enhance the Cisco experience if adapted thoughtfully.
At this moment, I am unable to comment on areas for improvement as we are just starting to work with the solution. However, I find that the complex procedure for raising support tickets is a significant drawback. Previously, sending an email would automatically create a ticket, but now it requires accessing specific portals, making the process complicated.
There is a need for improved global coverage since the service relies on the cloud provider's data centers. We are seeking more granular and global coverage to meet our demands. Modernization is needed, specifically in the enhancement of security features and functionality. Utilizing AI-oriented features is also important, considering what other vendors offer and their marketing strategies.
SASE combines networking and security functions into a single, cloud-delivered service to support dynamic secure access needs in modern businesses.
SASE integrates capabilities like secure web gateways, firewall-as-a-service, and zero trust network access under one umbrella. This convergence helps organizations manage security policies more effectively while reducing complexity and cost. By leveraging the cloud, SASE ensures consistent security regardless of user location or device.
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Cisco Secure Access can be improved with more integration; the more integrations, the better. There are always third-party products that you might have, such as Carbon Black.
The licensing is confusing.
This is my first time in healthcare after being in commercial space for a long time. It's always a challenge because we can't just turn stuff off as we could in the commercial space, since it may interfere with patient care. It takes longer to understand what's going on, so anything that could help give us a faster understanding of what's happening, why it's there, and if it's a risk to us would be helpful. We don't have any good tools right now, which is a problem.
In my opinion, Cisco Secure Access could be improved by potentially incorporating features that other brands have been using. I see benefits from features offered by competitors, which could enhance the Cisco experience if adapted thoughtfully.
At this moment, I am unable to comment on areas for improvement as we are just starting to work with the solution. However, I find that the complex procedure for raising support tickets is a significant drawback. Previously, sending an email would automatically create a ticket, but now it requires accessing specific portals, making the process complicated.
There is a need for improved global coverage since the service relies on the cloud provider's data centers. We are seeking more granular and global coverage to meet our demands. Modernization is needed, specifically in the enhancement of security features and functionality. Utilizing AI-oriented features is also important, considering what other vendors offer and their marketing strategies.
Cisco Secure Access have to improve the security points.