For the Intercom Customer Communications Platform, we are updating our knowledge base to help the AI read more proactively. It would be beneficial if there was a way to train the AI to better understand customer language. Additionally, we currently cannot implement AI responses in emails, though we are unsure if this is an existing feature.
Sometimes, the solution lags and takes time to update something. If I put a specific tag on an inbound lead, it would take around five minutes for that tag to reflect throughout the solution for all the users. If my colleague and I are using the solution simultaneously and I create a tag for a specific lead, then that tag would not be visible to my colleague for about three to four minutes. Since the solution is great at capturing leads and giving me an overview of all the people interacting with our platform, I would love to see a CRM structure created. We can create a pipeline in the solution itself, and then it can give us that CRM experience.
CRM Customer Engagement Centers offer integrated solutions designed to enhance customer interactions through seamless communication across various channels. These platforms help businesses manage, analyze, and optimize customer experiences, ensuring efficient service and improved satisfaction.These centers are tailored for businesses seeking a comprehensive approach to managing customer relationships. They enable organizations to unify communication channels like email, chat, social media,...
For the Intercom Customer Communications Platform, we are updating our knowledge base to help the AI read more proactively. It would be beneficial if there was a way to train the AI to better understand customer language. Additionally, we currently cannot implement AI responses in emails, though we are unsure if this is an existing feature.
Sometimes, the solution lags and takes time to update something. If I put a specific tag on an inbound lead, it would take around five minutes for that tag to reflect throughout the solution for all the users. If my colleague and I are using the solution simultaneously and I create a tag for a specific lead, then that tag would not be visible to my colleague for about three to four minutes. Since the solution is great at capturing leads and giving me an overview of all the people interacting with our platform, I would love to see a CRM structure created. We can create a pipeline in the solution itself, and then it can give us that CRM experience.