What is our primary use case?
A client uses Auvik Network Management (ANM) for network administration and monitoring. They don't use it completely for MDM and how one would use Intune; they mostly use it for monitoring their network elements.
How has it helped my organization?
Auvik Network Management (ANM) provides complete global visibility and has a centralized dashboard. Working in India, I can monitor the entire North American network and take charge if anything goes wrong.
The network map, along with the dashboard, gives a real-time picture of my customer's network. Sometimes there's a bit of delay due to factors such as internet connection, but the lag is minimal enough to maintain real-time functionality.
Regarding network health checks, it is very user-friendly and provides instant visibility and insights. We have Auvik Network Management (ANM) integrated with our ticketing tool, ConnectWise. When critical elements are offline or there's heavy traffic, Auvik Network Management (ANM) sends an alert for technician review.
Auvik Network Management (ANM) has helped decrease the mean time to resolution. Manual work would never be able to match the efficiency that Auvik Network Management (ANM) provides.
All the information about the device is automatically updated in Auvik, requiring no additional action on our part. Additionally, there is a rollback option available. If we are not satisfied with the current version of the software installed, we can revert to the previous version. It is easy to utilize these automated documentation capabilities. We can just check the device configuration and find everything.
Real-time performance insights are extremely important for us. Any downtime will lead to inefficiency for us. We can take proactive steps whenever heavy traffic is on the network. Auvik Network Management (ANM) gives us an alert, and we have an overview of what is going on. It has a very easy interface to interact with.
What is most valuable?
The automated network discovery feature in Auvik Network Management (ANM) is particularly valuable. It automatically maps out networks, eliminating manual discovery on your system. This automated process removes a significant burden for users.
What needs improvement?
I would prefer a simplified dashboard in Auvik Network Management (ANM) because it can be challenging for new users to interpret all the provided data. However, Auvik Network Management (ANM) has done an excellent job with its knowledge-base articles.
In terms of new features, for our purposes, Auvik Network Management (ANM) fulfills all requirements. The main improvement needed is a simpler interface in the next release.
For how long have I used the solution?
I have been working with Auvik Network Management (ANM) for about five months.
What do I think about the stability of the solution?
In my five months working with Auvik Network Management (ANM), I haven't experienced any downtime. For scheduled maintenance or tasks, Auvik provides advance notifications. There have been no unexpected or accidental downtimes.
How are customer service and support?
I haven't personally needed to submit a ticket to Auvik Network Management (ANM). However, my colleagues who have reached out to Auvik Network Management (ANM) found them helpful. There don't appear to be any issues with their technical support.
How would you rate customer service and support?
How was the initial setup?
I wasn't present for the deployment of Auvik Network Management (ANM) as I'm not part of the implementation team. However, with all the knowledge base articles available, the deployment process appears to be straightforward.
It supports various deployment models, including hybrid and cloud implementations, and integrates well with other tools.
In terms of the setup, we have 22 clients, so we have a varied approach. Some are completely on-prem, some are hybrid, and some are on the cloud. Auvik Network Management (ANM) handles all that without any problems.
What was our ROI?
Auvik Network Management (ANM) brings a great return on investment for our customers.
We receive real-time alerts if there is heavy traffic or if any critical system experiences a failure. We are informed in advance, which saves a significant amount of time and money. Initially, there were many alerts, but we were allowed to add about 50 different configuration alerts. I believe these alerts are more effective than experiencing real downtime in any critical network that is essential for an organization’s operations. I prefer it when organizations receive multiple minor alerts and have them resolved promptly, rather than facing a complete disaster.
Crisis aversion is something that any organization prefers. It is easier when people work on small tickets and resolve issues before they become larger problems.
Which other solutions did I evaluate?
I haven't evaluated other solutions on the market apart from Auvik Network Management (ANM). For our specific requirement of monitoring network and server health and performance parameters with real-time monitoring, Auvik Network Management (ANM) fulfills all requirements.
What other advice do I have?
Initially, the network map and dashboard can be confusing due to the amount of data that needs to be interpreted. However, Auvik Network Management (ANM) provides comprehensive knowledge bases for reference. The overall ease of use depends on familiarity with the software. While initially challenging due to the volume of incoming data, once familiar with the articles and layout, it becomes very easy to use.
The main consideration for new users should be familiarizing themselves with the comprehensive knowledge base articles. Everything is detailed within their knowledge base articles.
I would rate Auvik Network Management (ANM) a nine out of ten. The solution excels in proactive network management and automated alerting. The only notable drawback is the complex dashboard that presents a large amount of data which can be challenging to interpret initially.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
