Compare ABBYY vs Nintex

ABBYY

Based on 52 reviews.

Nintex

Based on 78 reviews.

Latest Research

Buyer's Guide

ABBYY Vantage vs. Nintex RPA

April 2026

Nintex RPA vs. ABBYY Vantage

Updated: April 2026

Buyer's Guide

ABBYY Vantage vs. Nintex RPA

April 2026

ABBYY Vantage vs. Nintex RPA

Updated: April 2026

Sample Customers

ABBYY Vantage

NHS, Carlsberg, DHL, Societe Generale, Citi bank, Deloitte, 3M, Volkswagen, Adidas, PwC Browse through our customer stories.

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

ABBYY Vantage

5 reviews

ABBYY Timeline

0 reviews

Nintex Process Platform

4 reviews

Nintex RPA

2 reviews

Nintex eSign

0 reviews

Top Industries

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

Comms Service Provider

Financial Services Firm

14%

Manufacturing Company

Construction Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pj Stevens
Digital Advertising Manager at a tech vendor
Our large scanning department receives documents from a variety of sources, including clients, suppliers, and others....
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Anonymous User
Senior System Engineer at Epossible
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
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Review 1 of 2

Hafiz Muhammad Usama
Manager Mobility & Digitalization at Fatima group
Our organization is a fertilizer company where we develop workflows regarding processes occurring at the plant. Most...
Read full review of Nintex Process Platform »
Damilola Adeleye
Business Automation Developer at Polaris Bank Nigeria Plc
We use it to automate some processes that require no human intervention. Currently, we have three projects: dispute...
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »

Review 1 of 3

Customer Service

AnastasiaIlgova
Solution Architect at Automation COE
Technical support for this solution is mixed. Not all of the consultants from ABBYY are good. For example, we have...
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Aneesh_Nair
Product Analyst at Mad Street Den Systems Private Limited
We had only one or two technical instances, so I would rate the customer service around seven to eight out of ten.
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Andrew Doman
Senior Manager at Wipro Limited
The technical support is good. They solve problems relatively quickly.
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Shiwali Shukla
IDP consultant at WNS
We did try to reach out to them for some of the challenges. They wanted us to take some proper services consulting,...
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Anshul Bansal
Senior Manager at Deloitte Canada
We have not had to contact customer service and support yet.
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
They are very good and fast. If you find any vulnerability or there is an issue in scaling this solution, they are...
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Amr Hammad
Managing Director at a computer software company
I rate the support form ABBYY FlexiCapture a four out of five. The support could be more responsive.
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RohithPradeep
Developer at a manufacturing company
The support is weak and it is difficult to find answers for day-to-day problems. There is no forum for answers and...
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional...
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Ambica Gupta
Solution Architect at a manufacturing company
We currently have full technical support from our vendor, a direct partner of ABBYY. Our organization has also...
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Jagadeesh J
Software Engineer at a tech services company
I would rate the technical support a nine out of ten.
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Tharun Kp
RPA and ABBYY Developer at DHL
The technical support is helpful. I rate the technical support a seven out of ten.
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Kostiantyn Ryzhevskyi
RPA Architect at a non-tech company
The support for this solution tend to respond in a timely fashion. However, more complex issues may mean a delay in...
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Leshmi Giridharan
Data specialist at a mining and metals company
I have not used the support from the vendor.
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Avinash Patil
RPA Developer at a manufacturing company
There is a forum for support but not many people are active. We have a license with them so we will usually receive a...
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Anonymous User
Technical Project Manager at a tech services company
The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is...
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Anonymous User
IT Consultant at a financial services firm
I have used tech support, and they've been extremely helpful. There was a part of the solution I couldn't figure out...
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Sally Chiu
Senior Product & Project Manager at a tech services company
I would say that the technical support is average.
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Saamir Hussain
RPA Consultant at a financial services firm
If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If...
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Anonymous User
Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company
In Thailand, we've had to be the technical support, especially as resellers. So there's not really a lot of technical...
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Balsimran Kaur
Senior Software Engineer at a tech services company
My experience with customer service has been really good. I have not contacted them directly, but they do have...
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Sankarlal M
Senior Consultant at a consultancy
The customer support team are knowledgeable and responsive. Their response depends on the license that you hold with...
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Anonymous User
Senior Manager at a consultancy
I rate ABBYY support 6 out of 10. They respond quickly and provide decent assistance. However, the mode of support...
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Anonymous User
Lead of ABBY Implementation Team at a tech services company
I rate ABBYY support nine out of 10. We reach out to them when we have issues that we cannot find solutions to on the...
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Anonymous User
IT Solution Manager DMS & Low-Code at a manufacturing company
The technical support was good.
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Mohamed Elbagoury
Senior Presales Consultant at Advansys-ESC
The solution's technical support is very supportive.
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Anonymous User
senior consultant at a tech vendor
Support does not answer tickets in a timely manner but eventually closes questions. For example, I have a few tickets...
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Priya Zaveri
Automation Tech Resource Lead at Kelly Services, Inc.
I have not contacted technical support.
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Anonymous User
RPA Developer/Consultant at a tech services company
Their tech support was successful. I would give them a nine or a 10 out of 10.
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Brian Grover
Senior Consultant at Inovoo GmbH
Technical support could be better. once you create a ticket, it takes some time for them to respond, from a partner...
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Review 1 of 30

Vitor Medeiros
National Sales Director at a tech vendor
The quality needs improvement.
Read full review of Nintex Process Platform »
Satya Singh
Human Resource Executive at MetLife
The customer service and support are very knowledgeable. We haven't had many issues, and the ones we have had have...
Read full review of Nintex Process Platform »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
The customer service and support are quite good. I'm quite happy with it. We are happy with the support we get.
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
I rate the technical support an eight out of ten. Nintex AssureSign's technical support is good but slow.
Read full review of Nintex eSign »
Adam Staude
Manager, Application Support at a manufacturing company
We have used the technical support a few times. It is pretty standard. Their Tier 1 support asks all the same...
Read full review of Nintex RPA »
Johan Human
Chief Executive Officer at Churchill Consulting
Nintex demonstrates a streamlined approach to customer support with a single support email address. This unified...
Read full review of Nintex Process Platform »
Gustavo Becker
BPMS & RPA Product Owner at PSW
On a scale of one to ten, where one is bad and ten is good, my rating for Kryon RPA support is four. The response...
Read full review of Nintex RPA »
Hafiz Muhammad Usama
Manager Mobility & Digitalization at Fatima group
We have reported multiple issues we faced during development regarding different actions within workflows, and we...
Read full review of Nintex Process Platform »
Bavaji PShaik
Intelligent Automation Program Manager at a manufacturing company
The support provided by Kryon, along with the learning academy and online forums, has been quite responsive.
Read full review of Nintex RPA »
RahulKumar11
Senior Salesforce Consultant
I think technical support is pretty good because whenever I request support or face any issues, the support team is...
Read full review of Nintex eSign »
Anonymous User
Chief Information Officer at a construction company
We haven't needed to contact technical support as we work directly with the integrator.
Read full review of Nintex Process Platform »
Jared Wright
Technical Operations Manager at Aquent LLC
Customer service gets a rating of 100 percent. They’re fantastic. They're always really quick to respond. If we have...
Read full review of Nintex RPA »
Anonymous User
RPA Developer at a outsourcing company
The customer service is pretty good. The only problem is availability. Because of our high transaction volume, we...
Read full review of Nintex RPA »
Ronel Roets
System Manager at Clover SA
We have had no problems with the technical support at all.
Read full review of Nintex Process Platform »
Deane Nkuna
CIO at a comms service provider
The customer service and support team are good. The premium support is good, and their response is fast.
Read full review of Nintex Process Platform »
Justin Kruse
Operations Consultant at LTCG
Kryon's technical support is very good. They made some core changes that have improved the solution over the last two...
Read full review of Nintex RPA »
Anonymous User
IT Consultant & Robotics Business Analyst at a insurance company
The support is really good. Their first-level support needs a bit of work. If we put in tickets, very often we get a...
Read full review of Nintex RPA »
Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
We contact technical support for issues such as security vulnerabilities and patching.
Read full review of Nintex Process Platform »
Steven Berg
SharePoint Administrator at LTCG
I've dealt with technical support in the past. They could be better. They aren't as responsive or knowledgeable as...
Read full review of Nintex Process Platform »
Anonymous User
BPM Developer at a wholesaler/distributor
We've used technical support. I've contacted them many times. They provide good solutions. We're happy with the support.
Read full review of Nintex Process Platform »
Shadab Beg
System Development Analyst at Saudi Electricity Company
Initially, when we bought the licenses, we communicated often with them. After the expiry of one year of the support...
Read full review of Nintex Process Platform »
Moreshwar Marne
Technical Architect at a manufacturing company
I would rate their technical support a four out of ten. We never get the right solutions. Most of the time we get...
Read full review of Nintex Process Platform »
Ram Chenna
Enterprise Architect at a consultancy
Good customer support in terms of help desk, and support for fixing product issues.
Read full review of Nintex Process Platform »
Prekshi Arya
Senior Consultant Specialist at HSBC India
I never contacted Nintex Workflow's support team.
Read full review of Nintex Process Platform »
JoelStrassburg
Director of Process Engineering at a healthcare company
Tech support is great. They've been really good and very responsive. We submit our tickets via our portal. We feel...
Read full review of Nintex RPA »
Reviewer74906
Business Analyst at a financial services firm
Their tech support is pretty good. The people I've worked with have been good. The time zone issue sometimes was...
Read full review of Nintex RPA »
Anonymous User
Manager at a energy/utilities company
I am satisfied with the customer service and support.
Read full review of Nintex Process Platform »
Anonymous User
Founder & CEO at a tech services company
I don’t have enough experience to speak to support services.
Read full review of Nintex RPA »
GururajSubbarao
Director - Market Leader at a tech services company
Technical support is there in some of the regions. In APAC it is good. One or two years back, it was not there....
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L'GHOUL Youcef
Digital Solution Engineer at a tech services company
The technical support is very good.
Read full review of Nintex Process Platform »

Review 1 of 30

Technical Support

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