Compare ABBYY vs SAP

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SAP Signavio Process Intelligence

NBN, T-System, Transurban, Audi BKK, Taifun, Met Office, Esquel Group, Sivantos, Consensus, Sirona

Popular Solutions

ABBYY Vantage

4 reviews

ABBYY Timeline

0 reviews

SAP S/4HANA

34 reviews

SAP BusinessObjects Business Intelligence

13 reviews

SAP Business Data Cloud

41 reviews

Top Industries

Financial Services Firm

13%

Computer Software Company

10%

Manufacturing Company

Outsourcing Company

Manufacturing Company

12%

Financial Services Firm

Construction Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pj Stevens
Digital Advertising Manager at a tech vendor
Our large scanning department receives documents from a variety of sources, including clients, suppliers, and others....
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Anonymous User
Senior System Engineer at Epossible
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
Read full review of ABBYY Timeline »

Review 1 of 2

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »

Review 1 of 5

Customer Service

Amr Hammad
Managing Director at a computer software company
I rate the support form ABBYY FlexiCapture a four out of five. The support could be more responsive.
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Nesrin Benhayoun
Steering Manager at OGS
We contracted the technical support and everything was fine with their support.
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
They are very good and fast. If you find any vulnerability or there is an issue in scaling this solution, they are...
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional...
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Andrew Doman
Senior Manager at Wipro Limited
The technical support is good. They solve problems relatively quickly.
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Pratheek Shiri
Abbyy Flexicapture Developer at Novigo solutions
Whenever we have issues, we raise a ticket, and we get a response from the support team.
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RohithPradeep
Developer at a manufacturing company
The support is weak and it is difficult to find answers for day-to-day problems. There is no forum for answers and...
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Amr Hammad
Managing Director at a computer software company
I provide the first-tier support for clients. However, for ABBYY's support, I would rate them eight out of ten.
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Shiwali Shukla
IDP consultant at WNS
We did try to reach out to them for some of the challenges. They wanted us to take some proper services consulting,...
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Aneesh_Nair
Product Analyst at Mad Street Den Systems Private Limited
We had only one or two technical instances, so I would rate the customer service around seven to eight out of ten.
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Anshul Bansal
Senior Manager at Deloitte Canada
We have not had to contact customer service and support yet.
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Ambica Gupta
Solution Architect at a manufacturing company
We currently have full technical support from our vendor, a direct partner of ABBYY. Our organization has also...
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AnastasiaIlgova
Solution Architect at Automation COE
Technical support for this solution is mixed. Not all of the consultants from ABBYY are good. For example, we have...
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Anonymous User
Sr. RPA Applications Engineer at a tech services company
Once in a while, when we have any questions, we reach out to ABBYY. They were okay, and they were able to help me.
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Balsimran Kaur
Senior Software Engineer at a tech services company
My experience with customer service has been really good. I have not contacted them directly, but they do have...
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Anonymous User
Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company
In Thailand, we've had to be the technical support, especially as resellers. So there's not really a lot of technical...
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Anonymous User
Lead of ABBY Implementation Team at a tech services company
I rate ABBYY support nine out of 10. We reach out to them when we have issues that we cannot find solutions to on the...
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Anonymous User
senior consultant at a tech vendor
Support does not answer tickets in a timely manner but eventually closes questions. For example, I have a few tickets...
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Anonymous User
Digital Service Lab Lead at a transportation company
With the normal ABBYY support, you go to support.abby.com and you raise tickets. The support is almost immediate....
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Priya Zaveri
Automation Tech Resource Lead at Kelly Services, Inc.
I have not contacted technical support.
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Anonymous User
Senior Manager at a financial services firm
In general, the ABBYY support is pretty good. They are very responsive and try to resolve any issues.
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Saamir Hussain
RPA Consultant at a financial services firm
If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If...
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Mohamed Elbagoury
Senior Presales Consultant at Advansys-ESC
The solution's technical support is very supportive.
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Avinash Patil
RPA Developer at a manufacturing company
There is a forum for support but not many people are active. We have a license with them so we will usually receive a...
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Sally Chiu
Senior Product & Project Manager at a tech services company
I would say that the technical support is average.
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Sankarlal M
Senior Consultant at a consultancy
The customer support team are knowledgeable and responsive. Their response depends on the license that you hold with...
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Anonymous User
Vice President Technology at a tech vendor
We have contacted technical support a few times. For example, we contacted them about documents that included...
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AhmedSoliman2
Senior RPA Consultant at a tech services company
I've been in contact with several people from ABBYY and their support staff. They're very helpful.
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Anonymous User
RPA Developer/Consultant at a tech services company
Their tech support was successful. I would give them a nine or a 10 out of 10.
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Anonymous User
Technical Project Manager at a tech services company
The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is...
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Review 1 of 30

PrittamGadkari
SAP FICO SOLUTION ARCHITECT at a tech vendor
The technical support services are good. However, the response times need improvement.
Read full review of SAP Business Data Cloud »
Zonaid Zonaid
SAP Associate Consultant FICO at Fusion Infotech Limited
Technical support is very helpful and I rate it an eight out of ten.
Read full review of SAP S/4HANA Cloud »
Mehboob AalamMughal
Senior SAP-ABAP Lead Consultant at Ernst & Young
The customer tool is very responsive. The support desk phone service is effective and meets expectations.
Read full review of SAP S/4HANA »
Imran Rafi
SAP HXM & Integration consultant at Kaar Technologies
My experience with the customer service and support team is a bit of a mixed experience. Sometimes they respond...
Read full review of SAP Replication Server »
Soumyojit Sen
Director of Product Management at EIM solutions
S/4HANA Cloud's technical support is excellent.
Read full review of SAP S/4HANA Cloud »
Shashank ShekharSingh
Solutions Architect at a retailer
It depends on how much you pay SAP for support. If you pay for maximum attention, you can access a dedicated person...
Read full review of SAP Process Orchestration »
Jay
BI Delivery Team Lead at a retailer
The solution’s technical support is good.
Read full review of SAP Data Services »
R Parthipan
System Architect at marudham software solutions
When seeking assistance, we typically prefer to hold an annual company support conference. When requesting support,...
Read full review of SAP S/4HANA »
Zahid Mashhood
Head of IT at Genix Pharma (Private) Limited
I find the technical support from SAP to be very difficult to get as we do not have a one-window solution. Every time...
Read full review of SAP S/4HANA »
Kouadio Enock Kouame
Student at a university
The support available for SAP BusinessObjects Business Intelligence Platform is accessible 24 hours and seven days a...
Read full review of SAP BusinessObjects Business Intelligence »
Saleem Shar
Managing Consultant at Systems Limited
The technical support is not very good. Although they are technical, they have some support issues and take a lot of...
Read full review of SAP Commerce Cloud »
Ra456it
Digital Business Solutions - Key Account Manager at a tech services company
We have dedicated support from SAP, and there is nobody more knowledgeable than SAP when it comes to SAP products. If...
Read full review of SAP ERP »
Renelia Villanueva
Vice President & Group Head People & Workplace Management at PLDT Enterprise
We are in constant coordination with SAP Philippines and the SuccessFactors team. We have been coordinating with them...
Read full review of SAP SuccessFactors »
Ijlal Naqvi
Lead SAP Cloud Services at a computer software company
It is difficult to receive the correct answer from the support. I rate the support from SAP S/4HANA Cloud a four out...
Read full review of SAP S/4HANA Cloud »
Mohamed Messaoud
JAVA/Java EE & SAP Hybris/CX Developer at SOFTParadigm
SAP support is helpful. They have good documentation and everything.
Read full review of SAP Hybris PCM [EOL] »
Vasanth Kumar Sabaapathi
Senior Lead Architect at a manufacturing company
I rate the technical support a nine out of ten.
Read full review of SAP Process Orchestration »
Murugesh Vellu
Deputy Manager - SAP / ERP at Cooper Corporation Pvt Ltd
We get technical support from our external consultants. Whenever required, we also directly get technical support...
Read full review of SAP ERP »
Anonymous User
Sr. SAP Portfolio Architect at a manufacturing company
Their tech support is always good.
Read full review of SAP ERP »
Anonymous User
SAP consultant at a tech services company
Basically, the developers that are building the tool are responsible for maintaining the tickets on second level....
Read full review of SAP Identity Management »
Anonymous User
IT Consultant
Customer Service: Good Technical Support: Good.
Read full review of SAP Business One »
Anonymous User
Interface Developer at a energy/utilities company
I have been in touch with technical support once or twice. Our problems were resolved very fast so I would say that...
Read full review of SAP HCM »
Anonymous User
Country Expert Total Workforce Managemnet/ Learning & Development at a manufacturing company
I can't really evaluate SAP's technical support because there is so much bureaucracy in our support model. Support is...
Read full review of SAP SuccessFactors »
Ahmed-Haridy
SAP SuccessFactors Function Head at EOH
This solution has very good technical support. They are very professional, and we have a good relationship with them.
Read full review of SAP SuccessFactors »
AppArch25
Applications Architecture at a engineering company
They have dealt with our issues well. The technical support is good.
Read full review of SAP ERP »
Dr Rajiv Yadav
SVP at Krungsri
The interviewee never needed to contact SAP technical team for support.
Read full review of SAP SuccessFactors »
Anonymous User
Senior SAP Basis Consultant at a manufacturing company
Technical support is good. We have not had any issues in this area.
Read full review of SAP Master Data Governance »
Anonymous User
Central Procurement Head at a manufacturing company
We have our internal IT team. So, I have not got any technical support, I would rate it a zero.
Read full review of SAP Ariba Procurement »
Anonymous User
Sr BOBJ/HANA Consultant at a manufacturing company
It's good.
Read full review of SAP Crystal Reports »
Venu Satya Kolapalli
Vice President at StarTek
We had some issue with support in the past because they did not have enough availability. However, they have improved...
Read full review of SAP HANA »
Anonymous User
SAP Consultant at a tech services company
I don't have much experience with SAP's tech support, but I have used the online support system. It's okay for a...
Read full review of SAP S/4HANA »

Review 1 of 30

Technical Support

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