Compare Acronis vs Fortra

Acronis

Based on 202 reviews.

Fortra

Based on 164 reviews.

Overview

Acronis International GmbH is a private Swiss company which provides data protection solutions worldwide. Acronis develops software for backup, disaster recovery, and secure file sharing and data access. Founded in 2003, the majority of Acronis' customers are small and medium-sized enterprises with several hundred employees. Acronis provides comprehensive backup and recovery solutions for both physical and virtual environments, Windows and Linux servers, as well as multiple hypervisors.

Information Not Available

Sample Customers

Digital Guardian

The Fifth Avenue Theatre, Jabil Circuit

GoAnywhere MFT

McKesson City of Modesto, California Kwik Trip Northwestern University Charter Communications

Fortra Powertech Antivirus

1. Acronis 2. Adobe 3. AIG 4. Airbus 5. Amazon 6. American Express 7. Apple 8. AT&T 9. Bank of America 10. Barclays 11. BASF 12. Bayer 13. BlackRock 14. Boeing 15. BNP Paribas 16. Cisco 17. Coca-Cola 18. Comcast 19. Dell 20. Disney* 21. Eni 22. ExxonMobil 23. FedEx 24. Ford 25. General Electric 26. Google 27. HP 28. IBM 29. Intel 30. JPMorgan Chase 31. Kellogg's 32. McDonald's 33. Merck 24. Microsoft 25. Nike 26. Oracle

Popular Solutions

Acronis Cyber Protect

16 reviews

Acronis Cyber Protect Cloud

28 reviews

Acronis Disaster Recovery

11 reviews

GoAnywhere MFT

16 reviews

JAMS

15 reviews

Automate

12 reviews

Top Industries

Computer Software Company

16%

Comms Service Provider

12%

Manufacturing Company

Real Estate/Law Firm

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Stuart Grigor
Senior Manager Governance and Quality Assurance at Motus Car Rental
It is used as a backup for production services.
Read full review of Acronis Cyber Protect »
RandeepPawar
Technical Director at Tecstaq
We use Acronis Disaster Recovery for our customers. We configure it for various sectors including the pharma...
Read full review of Acronis Disaster Recovery »
Gitesh Chavan
Enterprise Support Specialist at teamone technologies pvt ltd
I have installed Acronis Cyber Cloud for file server backup. The second destination for the file server backup is...
Read full review of Acronis Cyber Cloud »
Bert Hickman
Owner at Stoneridge Engineering, LLC
I use Acronis for backups. I use it to back up to other drives on the network, back up the entire system, including...
Read full review of Acronis Cyber Protect Home Office »
Pascal Egli
CEO at ASOVA
I use Acronis Cyber Infrastructure primarily to save our M365 resources. The implementation was simple, and the...
Read full review of Acronis Cyber Infrastructure »

Review 1 of 5

Rob Grafrath
VP, Enterprise Systems at Capio
Our primary use case is for file automation: detecting the presence of files, moving files from one system to...
Read full review of JAMS »
Earl Diem
Sr. Manager - Performance and Automation Engineering at PSCU Financial Services
We use it for trading files with partners over the internet, partners with whom we don't have a VPN connection. And...
Read full review of GoAnywhere MFT »
Robert Girth
Chief Technology Officer at DOB Systems LLC
We use Fortra's Automate to handle a variety of tasks, such as moving files for FTP and pulling files from AWS S3...
Read full review of Automate »
JamesStarkweather
Senior Cloud Engineer at a computer software company
We use it for file transfers. 100% of our customers connect through Globalscape to bring their files to our data...
Read full review of Globalscape EFT »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Customer Service

Lahiru Rathnayake
Engineer - Systems & Security at a tech consulting company
The solution provides a support portal. I rate the support an eight out of ten.
Read full review of Acronis Cyber Protect Cloud »
Tommy Myo Min Aung
Senior System Engineer at Vantage Drilling
I have never needed to contact the support of Acronis.
Read full review of Acronis Cyber Protect »
Aneesh Mangla
Account Manager and Marketing Executive at Computer Ware (India) Pvt. Ltd.
The technical support services are great. The team is prompt to respond and is always accessible. We are a channel...
Read full review of Acronis Cyber Protect Cloud »
Sujeet Rai
Director at Lighthouse Solutions
The support is good. Electronic support is also good. I would rate it as eight out of ten.
Read full review of Acronis Cyber Cloud »
Bilal Inamdar
Cloud Linux Administrator at a tech services company
The support team are quick and responsive.
Read full review of Acronis Cyber Protect Cloud »
Vivek Jaiswal
Manager IT at Shriram Pistons
In our setup, there is an SI acting as an intermediary between our primary partner, from whom we acquired Acronis...
Read full review of Acronis Cyber Protect »
Pieter Sadie
Information Technology Manager at PAV Telecoms
I would say they're very supportive and really helpful. The guy even came up to our site to help and gave us some...
Read full review of Acronis Cyber Protect »
RandeepPawar
Technical Director at Tecstaq
We have had a good experience with customer service and support. I rate them a nine out of ten.
Read full review of Acronis Cyber Protect »
Ahmed Yaser Ibrahim
IT Manager at Index IT
The support and maintenance services at Acronis are the best I have ever encountered. When I open a support case or...
Read full review of Acronis Cyber Protect »
SameerMogale
Independent Business Owner at 3Kay Solutions
They're quick to get on board, but in my case with the anti-malware, they couldn't suggest anything other than to...
Read full review of Acronis Cyber Protect Cloud »
Gitesh Chavan
Enterprise Support Specialist at teamone technologies pvt ltd
Acronis Backup support could improve. The chat support that they have available is slow, they are not responsive....
Read full review of Acronis Cyber Protect »
MOHAMEDTALIB
Director at NVIT
Customer support needs improvement.
Read full review of Acronis Cyber Protect »
Anonymous User
Technical Director at a tech services company
The technical support is very good.
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Group CIO at a construction company
I have experience with the technical team of the product, and I feel that they offer good support. The technical team...
Read full review of Acronis Cyber Protect Cloud »
Mahmoud Al Baik
Technical Supervisor at Index IT
Acronis support is very strong and they're available 24/7, online via chat or email, or by telephone. There are times...
Read full review of Acronis Cyber Protect »
Anonymous User
Owner at a tech services company
They have local tech support, which is good.
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
President at a financial services firm
The customer service and support are excellent. I’ve always been able to get hold of somebody to talk to. The support...
Read full review of Acronis Cyber Protect Home Office »
Manuel Cortazar
Systems Manager at a outsourcing company
Yes, yes. Since the beginning, I was telling you I've had problems with a few usernames and passwords for Windows...
Read full review of Acronis Cyber Protect »
Anonymous User
Applications Engineer
Technical support was mixed. We were partnered with Acronis and when I would call, it was pretty good. Sometimes it...
Read full review of Acronis Cyber Protect »
DevenShah
Director at a tech services company
We have been in contact with technical support and we are satisfied with it.
Read full review of Acronis Cyber Protect Cloud »
Konstantin Bezruchenkov
‎IT Software Engineer at a tech services company
I have been satisfied with technical support.
Read full review of Acronis Cyber Protect »
Anonymous User
IT security consultant at a tech services company
The tech support for Acronis Disaster Recovery has been good for us. The support team is knowledgeable, and the...
Read full review of Acronis Disaster Recovery »
PrasadPerumpillil
Manager implementation at XENOTTABYTE
The tool’s support is quite difficult. Support is mainly available only through the mail. The toll-free numbers are...
Read full review of Acronis Cyber Protect »
Manuel Cortazar
Systems Manager at a outsourcing company
The knowledge is excellent from the support people. The only difficulty is regarding the support hours, because they...
Read full review of Acronis Cyber Protect »
Umar Hayat
IT officer at USAID Economic Recovery & Development Activity (ERDA)
The technical support services were good.
Read full review of Acronis Disaster Recovery »
Anonymous User
Works at a aerospace/defense firm
I rate technical support a 10 out of 10.
Read full review of Acronis Cyber Protect »
Anonymous User
Technical Presales - Server & Storage at a computer software company
I have not yet contacted them.
Read full review of Acronis Cyber Protect »
Anonymous User
User Support at a tech services company
Customer Service: 6 out 10 Technical Support: 6 out 10
Read full review of Acronis Cyber Protect »
Rishan-Ahmed
Channel Manager (Engineer) at Dataguard MEA
I would give technical support a rating a seven out of 10. The second level support team is very good.
Read full review of Acronis Disaster Recovery »
Anonymous User
Linux Administrator at a pharma/biotech company
Their support is very good and professional. I opened a case through our management site, and they called me. They...
Read full review of Acronis Cyber Protect Cloud »

Review 1 of 30

Kammy Olive
Network and Local Support Manager at a comms service provider
JAMS support is very responsive and they know who I am when I call, so I don't have to go through their making sure...
Read full review of JAMS »
AbhishekRajput
Senior Associate at a media company
We’ve used technical support in the past. They can take time to fix the problem, however. If it is an L1 and L2...
Read full review of Digital Guardian »
Akinwale Sekiteri
Managing Partner at Teksphere Global Services Limited
Initially, I had concerns about its technical support due to the time zone difference with the US-based team,...
Read full review of Globalscape EFT »
Joel Vinas
Senior Analyst at a comms service provider
I was very happy with their tech support. Whenever I called or emailed, they responded quickly. For emergencies, they...
Read full review of GoAnywhere MFT »
Stephen Whigham
Senior PBM Systems Administrator at FairosRx
Technical support has been pretty good. We've had some support directly through their chat service. I've had a couple...
Read full review of GoAnywhere MFT »
Christian Dagal
Security Architect Manager at Aboitiz Equity Ventures, Inc.
The support is an expert in guiding you through creating policies. Since it's somewhat hard to create on your own,...
Read full review of Fortra's Digital Guardian »
Watchara Manusnanta
Product Manager at Tech Titan Distribution Co., Ltd.
I have not used the support.
Read full review of Digital Guardian »
Anabel Marco
Account Director at a tech services company
I rate Fortra customer service eight out of 10. We are based in Barcelona, where they have their European...
Read full review of Automate »
Omayra Marchany
Chief Administrative Officer at rpa total centroamerica
Technical support is a bit of an issue. We have our technical support team from Argentina. We can't even speak the...
Read full review of Automate »
Robert Girth
Chief Technology Officer at DOB Systems LLC
Their support definitely has your back in getting things sorted out. They are very responsive and have been able to...
Read full review of Automate »
Anonymous User
IT & Security Manager at a manufacturing company
We did not require any support. It is very simple. We are only using the file transfer, so it is very simple.
Read full review of GoAnywhere MFT »
Harry Sham
Senior Director of Applications and Deployment Services at Kramer Levin Naftalis & Frankel LLP
It was great working with Ryan. He always answered my emails and was great at pointing me in the right direction.
Read full review of Automate »
Sujaiy Shivakumar
Solutions Architect at Provo IT
Response rates are so-so. I would put them at about 70 percent good, and while 70 percent good is very good for a lot...
Read full review of Fortra's Alert Logic MDR »
Rahul S.
IT Director at a wholesaler/distributor
The technical support response time is good but the quality of the response varies.
Read full review of JAMS »
Anonymous User
Project Assistant at a government
I rate GoAnywhere's support a nine out of ten. They're excellent.
Read full review of GoAnywhere MFT »
Vinayak Hariharan
Robotic Process Automation Developer at Bulwark Technologies L.L.C.
The tech support from the vendor side has been excellent. We can submit a support ticket and we will receive a...
Read full review of Automate »
Jack Frano
Principal at Adaptive Growth, Inc
Technical support is terrific.
Read full review of Automate »
Riyad Chowdhury
Senior Systems Engineer at Turner Broadcasting System
I have not contacted the technical support.
Read full review of Fortra's Alert Logic MDR »
Owen Nunez
Security Engineer at Protego Trust Bank
Since they were a new company, just starting out, they were okay yet could be better. They needed more general...
Read full review of Digital Guardian »
Jorge Terrero
Lead Developer at a construction company
The support from them has been amazing. They're always on top of things. We call whenever we need something, and if...
Read full review of GoAnywhere MFT »
Matt_Dunleavy
Senior System Administrator at a tech vendor
I have used Barkley's technical support and it is helpful but there's a bit of a delay in the response time. Because...
Read full review of Barkly [EOL] »
Koffi Martial Assouman
Pre-Sales Support Engineer at GTN (Groupe de Technologies et de Negoce)
We're really satisfied with customer service and support.
Read full review of Fortra's Clearswift Secure Web Gateway »
Brendan McMahon
IT Analyst at a computer software company
Their technical support is excellent. They're a straight-up 10 out of 10; really good. I've only ever contacted them...
Read full review of JAMS »
HarrySun
Development Manager at CREDIT-SUISSE-SERVICES-IN
When I have an issue that I don't know how to fix, I just send an email to them. They are very responsive and...
Read full review of JAMS »
Tom Foale
CTO at Klaatu IT Security Ltd
Technical support is very good. We have a customer support manager and he is very good and very helpful.
Read full review of Fortra's Agari »
YvetteCarpenter
Technical Operations Manager at a financial services firm
Technical support is an area in which JAMS has come a long way. When I first started with them, they didn't have any...
Read full review of JAMS »
Anonymous User
Systems Administrator at a local government
Their technical support has been great. I've contacted them during business hours as well as after business hours...
Read full review of Globalscape EFT »
Anonymous User
Assistant IT Manager at a manufacturing company
I can reach the support team easily via email or phone calls. The resolution process varies depending on the...
Read full review of Automate »
Anonymous User
Senior Manager at a consultancy
So far, I am really happy with the technical support. The delay is between one and two days. In all of our requests...
Read full review of Automate »
Anonymous User
Continuous improvement coordinator at a insurance company
They are good.
Read full review of Automate »

Review 1 of 30

Technical Support

No Data Available

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