Compare Alteryx vs SMA Technologies

Alteryx

Based on 116 reviews.

SMA Technologies

Based on 70 reviews.

Latest Research

Buyer's Guide

Alteryx vs. KNIME Business Hub

December 2025

KNIME Business Hub vs. Alteryx

Updated: December 2025

Sample Customers

Alteryx

AnalyticsIq Inc., belk, BloominBrands Inc., Cardinalhealth, Cineplex, Dairy Queen

Popular Solutions

Alteryx

12 reviews

Alteryx Designer

8 reviews

Alteryx Designer Cloud

0 reviews

OpCon

6 reviews

VisualCron

1 reviews

Top Industries

Financial Services Firm

22%

Manufacturing Company

10%

Computer Software Company

Healthcare Company

Computer Software Company

41%

Financial Services Firm

10%

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rajneesh Prajapati
Senior Rpa Consultant at a computer software company
Alteryx's main use case is its no-code capability, allowing me to build complex data pipelines using a drag-and-drop...
Read full review of Alteryx »
Anonymous User
Chief Automation Officer at a tech services company
The solution is mainly for bringing in a large amount of data. For example, let's say you have a retailer and they...
Read full review of Alteryx Designer Cloud »

Review 1 of 2

No Data Available

Customer Service

Anamita Anuva
Graduate Assistant at a university
I haven't had a chance to deal with the tech support due to the fact that mostly whenever things went wrong with...
Read full review of Alteryx »
KONSTANTINOS PAZALOS
CEO at a tech services company
The technical support is good and professional but not always quick.
Read full review of Alteryx »
AltanAtabarut
Solution Consulting, Growth, Analytics at a computer software company
Customer Service: Customer service is pretty responsive, based on the UK and US time zones. Technical Support:...
Read full review of Alteryx »
Vivek Vaibhav
Manager at a consultancy
I believe their technical support is pretty great. I mostly use the Alteryx community, which is really helpful. It is...
Read full review of Alteryx »
Ayinde Hammed
BI Developer at a tech services company
I have not used the support. There is a helpful online community where we can search for answers to our questions.
Read full review of Alteryx »
Himanshu Narang
Analyst at a financial services firm
I rate the technical support a six out of ten.
Read full review of Alteryx Designer »
Ajay Nayak
Senior Data Engineer at a manufacturing company
I am satisfied with customer support because whenever we face any issues, we can connect to them to get information,...
Read full review of Alteryx Designer »
Ricardo Espinosa L.
D&A and Genexus Manager at a consultancy
I haven't used their support, but the documentation is good enough.
Read full review of Alteryx »
KONSTANTINOS PAZALOS
CEO at a tech services company
The solution's technical support is responsive, but there are some delays at times. I rate the technical support a...
Read full review of Alteryx Designer »
Shyam Pendyala
Manager, BI Platforms at Refinitiv, an LSEG Business at a financial services firm
The limited availability of resources and slower response times contribute to the challenges in troubleshooting and...
Read full review of Alteryx Designer »
BeatkaSpence
Data Analyst at a consultancy
Alteryx customer service was great. They gave me a trial version, and the client company bought licenses. The...
Read full review of Alteryx »
ZavedAhmed
Senior Business Associate at a tech services company
I have not used the Alteryx Designer technical support very much because I am not at that level of maturity to fully...
Read full review of Alteryx Designer »
Kevin Anderson
Senior Strategic Sourcing ManagerSenior Strategic Sourcing Manager at a healthcare company
Most of the technical support we have used thus far has been internal.
Read full review of Alteryx »
Allan Kirszberg
Coordenador Financeiro at a insurance company
Technical support is good.
Read full review of Alteryx »
Anonymous User
Associate Solutions Analyst at a healthcare company
I haven’t had to use technical support, as far as actually speaking to people, but I have used Alteryx Community to...
Read full review of Alteryx »
Christopher Peer
Senior Systems Analyst at a healthcare company
We haven't contacted technical support; instead, we've been trying to find other ways to fix issues.
Read full review of Alteryx Designer »
Anonymous User
Consultant at a manufacturing company
I would rate the technical support of Alteryx a six out of ten. Recently the support has been facing attrition...
Read full review of Alteryx »
Milind Shimpi
Experience Technocrat driving IT initiatives at a tech services company
I contacted customer support once or twice, and they were quick to respond. I would also rate them nine out of ten.
Read full review of Alteryx »
Anonymous User
Analytics Manager at a tech services company
The solution is very stable, so we don't use technical support a lot. When we had to use it, it was very good. We're...
Read full review of Alteryx Designer »
Anonymous User
Co-Founder at a computer software company
The technical support is very supportive.
Read full review of Alteryx »
JaimeDiaz
Master Data Senior Business Process Manager at a tech services company
I've not personally used technical support, however, we have a person on our team who is more of an expert on all of...
Read full review of Alteryx »
Vishalkumar1996
Assistant Manager at a construction company
The tech support for Alteryx is quite good. When we encounter issues, we email them and typically receive a prompt...
Read full review of Alteryx Designer »
Anonymous User
Business Intelligence Consultant at a computer software company
Technical support is 8/10: * Active community * Quick response from client service * International partners to help...
Read full review of Alteryx »
Anonymous User
Technology Sales & Cybersecurity Professional at a computer software company
We are sometimes in touch with Alteryx technical support. If I had to evaluate them, the waiting times are not long,...
Read full review of Alteryx »
Ed Dallal
Founder, CEO, & President at a tech vendor
I haven’t had to call tech support.
Read full review of Alteryx »
Anonymous User
Data Analyst at a tech services company
The technical support is good. They have a strong community that is helpful.
Read full review of Alteryx Designer »
Anonymous User
Team Lead- Supply Chain Advisory, New Energies at a energy/utilities company
We had a good experience with them. We are happy. I would rate them a four out of five.
Read full review of Alteryx »
Anonymous User
Manager, Transformation & Hyperautomation at a real estate/law firm
Technical support is quite powerful. I believe you must know how to take advantage of it, but I believe they have the...
Read full review of Alteryx »
Joseph VolkanOzcan
Chief Information Officer at a manufacturing company
Customer support is good since I've had no issues and can easily contact representatives who respond promptly.
Read full review of Alteryx »
Alberto Guisande
Director at a consultancy
It is one of the most complete and great customer service that I experienced with a software company/ecosystem. The...
Read full review of Alteryx »

Review 1 of 30

Paul_Anderson
Group Data Architect at a financial services firm
Our application support teams have never really complained about VisualCron's technical support team.
Read full review of VisualCron »
Sourav-Dutta
Technical Lead - Database Administrator at a computer software company
I rate VisualCron support eight out of 10. I contacted the support team once because we faced some issues connecting...
Read full review of VisualCron »
RonBroaddus
Systems Director at a financial services firm
We have had really good results from the technical support. Every time we needed anything, they have been right...
Read full review of OpCon »
Robert Carter.
Systems Engineering Manager at a financial services firm
Technical support has been consistently helpful, and I have no complaints. Their responsiveness and the ease of...
Read full review of OpCon »
Anonymous User
IT Manager at a financial services firm
The technical support is a bit weak, but they are changing it. I'm waiting to see how things will be solved.
Read full review of VisualCron »
Syed Ali Shabaz
Software Development Consultant at a comms service provider
Technical support for VisualCron is excellent, as the team quickly responds via email. If there's an urgent issue and...
Read full review of VisualCron »
Rani Jackson
Manager, Computer Operations at a financial services firm
We will start with Symitar and sometimes Symitar will refer us back to SMA. They work really well together and we're...
Read full review of OpCon »
Anonymous User
AVP IT Operations at a financial services firm
SMA's technical support for this solution is excellent. They are responsive, they are knowledgeable, and they've...
Read full review of OpCon »
CarynWright
Senior Analyst at a financial services firm
SMA's technical support is great. They've been very helpful. What has been a little difficult because is the time...
Read full review of OpCon »
ElizabethTinajero
IT Operations Systems Analyst Lead at a financial services firm
The technical support staff is knowledgeable about their product. We have had a turnaround time of less than four...
Read full review of OpCon »
Anonymous User
Manager of Remote Services at a financial services firm
SMA's technical support is excellent. They've always helped us out.
Read full review of OpCon »
Anonymous User
Operations Analyst - Primary OpCon at a financial services firm
Their support is good. They will spend as much time with you as you need. E.g., If you need help setting something...
Read full review of OpCon »
Anonymous User
System Analyst at a financial services firm
They are average for technical support. I still have to do my own research on some things.
Read full review of OpCon »
NickWilcox
Senior Applications System Analyst at a financial services firm
You have to put the effort into the training and learning. SMA is big on free training. They do monthly training down...
Read full review of OpCon »
Anonymous User
Senior System Automation Analyst at a financial services firm
We don't need to use technical support very often, but to begin with, it was really good. I have noticed lately that...
Read full review of OpCon »
Anonymous User
IT Application Project Manager at a non-profit
The technical support team for VisualCron was knowledgeable and up-to-date, but the response time was slow. You only...
Read full review of VisualCron »
PhilippeLLORET
Manager Applications Operation Group at a insurance company
A really big change for us was that SMA has French support in Europe. That's a big advantage for us because we are...
Read full review of OpCon »
Anonymous User
Sr. Systems Programmer at a financial services firm
I have used SMA's technical support on occasion, both for issues that have arisen and for general support to help to...
Read full review of OpCon »
Anonymous User
VP IT at a financial services firm
The support is good. When we run into issues, we can rely on SMA to walk us through how to correct any problems or do...
Read full review of OpCon »
Anonymous User
ICT at a logistics company
Michael and Henrik from support are very kind, helpful, and almost always available for questions when there is...
Read full review of VisualCron »
Anonymous User
Vice President of Information Technology at a financial services firm
I would rate the technical support very high. They know their product very well. OpCon also knows our industry and is...
Read full review of OpCon »
ArturoRivera
IT Manager Business Solutions Delivery at a financial services firm
When we had the log problems they weren't very helpful on that. It felt that it wasn't a very helpful solution. From...
Read full review of OpCon »
TobyFinnegan
Director of IT at a financial services firm
The technical support is very high in terms of quality and response. I have open up maybe four or five tickets over...
Read full review of OpCon »
JoeRocco
Operations Manager at a construction company
Technical support is awesome every time I call. Now, when I call I'm asking more, "Hey, can I do this?" and they'll...
Read full review of OpCon »
Anonymous User
Core Application Programming Manager at a financial services firm
Their standard technical support is very helpful. They're very quick to respond. They're quick to set up a WebEx and...
Read full review of OpCon »
Anonymous User
Senior Sitecore Developer at a tech services company
Support is AAA+, fast, and very detailed.
Read full review of VisualCron »
Anonymous User
System Administrator at a financial services firm
Their technical support is very good. I called them more in the beginning when we were doing the implementation, but...
Read full review of OpCon »
MartinTargett
Consultant and Contractor at a tech services company
Technical support has been excellent. We had two people from SMA who were part of the project to do the conversion....
Read full review of OpCon »
Yaad Murshed
Software Engineer
I've never contacted their technical team. Whatever I implemented and developed, I did it by myself. I faced some...
Read full review of VisualCron »
Anonymous User
National Monitoring, Capacity and Availability at a government
The tech support has been excellent. They're the best that I've dealt with in 25 years of supporting software. We've...
Read full review of OpCon »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.