Compare Alteryx vs SMA Technologies

Alteryx

Based on 116 reviews.

SMA Technologies

Based on 70 reviews.

Latest Research

Buyer's Guide

Alteryx vs. KNIME Business Hub

December 2025

KNIME Business Hub vs. Alteryx

Updated: December 2025

Sample Customers

Alteryx

AnalyticsIq Inc., belk, BloominBrands Inc., Cardinalhealth, Cineplex, Dairy Queen

Popular Solutions

Alteryx

12 reviews

Alteryx Designer

8 reviews

Alteryx Designer Cloud

0 reviews

OpCon

6 reviews

VisualCron

1 reviews

Top Industries

Financial Services Firm

21%

Manufacturing Company

Computer Software Company

Healthcare Company

Computer Software Company

39%

Financial Services Firm

10%

Manufacturing Company

Marketing Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rajneesh Prajapati
Senior Rpa Consultant at a computer software company
Alteryx's main use case is its no-code capability, allowing me to build complex data pipelines using a drag-and-drop...
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Anonymous User
Chief Automation Officer at a tech services company
The solution is mainly for bringing in a large amount of data. For example, let's say you have a retailer and they...
Read full review of Alteryx Designer Cloud »

Review 1 of 2

No Data Available

Customer Service

Vivek Vaibhav
Manager at a consultancy
I believe their technical support is pretty great. I mostly use the Alteryx community, which is really helpful. It is...
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Ajay Nayak
Senior Data Engineer at a manufacturing company
I am satisfied with customer support because whenever we face any issues, we can connect to them to get information,...
Read full review of Alteryx Designer »
Dominic Mutai
M&E Advisor at a non-profit
If I have an issue with Alteryx Designer, I can go online to get a resolution from the solution's community group. I...
Read full review of Alteryx Designer »
Madhu Srinivasan
Principal Consultant at a financial services firm
I didn't have much experience with Alteryx support.
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AltanAtabarut
Solution Consulting, Growth, Analytics at a computer software company
Customer Service: Customer service is pretty responsive, based on the UK and US time zones. Technical Support:...
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KONSTANTINOS PAZALOS
CEO at a tech services company
The solution's technical support is responsive, but there are some delays at times. I rate the technical support a...
Read full review of Alteryx Designer »
Theresa McLaughlin
Senior Capacity Planner at a financial services firm
The customer service was not good because we weren't premium support users. If we reached the right people, it...
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KONSTANTINOS PAZALOS
CEO at a tech services company
Team members have contacted technical support for troubleshooting purposes. The technical support is sufficient.
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Nitin Kawale
Member Board Of Directors at a tech services company
Alteryx is a user-friendly solution; its content is available everywhere to help users use its functions.
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Himanshu Narang
Analyst at a financial services firm
I rate the technical support a six out of ten.
Read full review of Alteryx Designer »
Anonymous User
Senior Manager, Data Science and AI / ML Manager at a tech vendor
Alteryx support is good. I rate the support from Alteryx a four out of five.
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HisyamSuhaimi
Data Analytics Consultant at a tech vendor
Their technical support is good.
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Nitish Mahajan
Software Developer at a comms service provider
Whenever I encounter an issue, I usually find all my questions answered in the Alteryx community. The community...
Read full review of Alteryx Designer »
Anonymous User
Chief Automation Officer at a tech services company
I bever reached out to a help desk, per se, however, any time I ever needed someone that I could engage with at a...
Read full review of Alteryx Designer Cloud »
Anonymous User
Data Analyst at a tech services company
The technical support is good. They have a strong community that is helpful.
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Anonymous User
Logistics improvement Analyst at a manufacturing company
I have never spoken with technical support.
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Anonymous User
Solutions Consultant at a tech services company
The technical support has been very good. I'd rate it ten out of ten. We're quite satisfied with the level of service...
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Vishalkumar1996
Assistant Manager at a construction company
The tech support for Alteryx is quite good. When we encounter issues, we email them and typically receive a prompt...
Read full review of Alteryx Designer »
AnshumanSingh
Vice President --Analytics & Digital Transformation at a tech services company
I rate the technical support an eight out of ten.
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Milind Shimpi
Experience Technocrat driving IT initiatives at a tech services company
I contacted customer support once or twice, and they were quick to respond. I would also rate them nine out of ten.
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Anonymous User
Data Analyst at a transportation company
I haven't contacted the technical support.
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Anonymous User
Associate Managing Director at a financial services firm
We have a great relationship with technical support. They are helpful and responsive, and they have a great community.
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Anonymous User
Business Intelligence Consultant at a computer software company
Technical support is 8/10: * Active community * Quick response from client service * International partners to help...
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Anonymous User
Data Analytics Engineer at a tech services company
Technical support is okay and could be better. Sometimes, it takes about two to five days to hear an answer from the...
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Anonymous User
Business intelligence specialist at a energy/utilities company
Technical support is very good.
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Anonymous User
Manager at a computer software company
Alteryx Designer's technical support tend to avoid questions related to integrations.
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Anonymous User
Billigence VP for Europe at a tech services company
* There is a very good and supported community. * Reasonable reaction time for the support.
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Anonymous User
QA Validation at a pharma/biotech company
Technical support is very good. They get high marks. I would rate them a ten out of ten.
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ArqumKhalid
Business Intelligence & Data Analyst at a non-tech company
The technical support is very good.
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Anonymous User
Director at a tech services company
The support is very good overall. We are satisfied with their level of service. They are knowledgeable and responsive.
Read full review of Alteryx »

Review 1 of 30

JeffSmith12
IT Manager at a financial services firm
Technical support is the best! They always prioritize the urgency of our issue, with the impact it has to our...
Read full review of OpCon »
Shawn Goodrich
Systems Architect at a financial services firm
I rate OpCon support 10 out of 10. I've never had a problem with them. I've always been able to get answers quickly...
Read full review of OpCon »
Anonymous User
TitleSystem Administrator at a financial services firm
You will often find that you speak to the same people over and over again so you develop a rapport. Everyone is...
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Anonymous User
Automation Engineer - OpCon Administration at a retailer
They were quick to respond.
Read full review of OpCon »
Syed Ali Shabaz
Software Development Consultant at a comms service provider
Technical support for VisualCron is excellent, as the team quickly responds via email. If there's an urgent issue and...
Read full review of VisualCron »
Nicolas VERNOUX
EMEA Datacenter & Network Operations Manager at a construction company
We have a very good relationship with them. We have known them now for a lot of years and they always reply to our...
Read full review of OpCon »
Mike Taylor.
Principal Systems Engineer at a financial services firm
The customer service has always been excellent, and we recently added managed services to our contract, allowing...
Read full review of OpCon »
Rani Jackson
Manager, Computer Operations at a financial services firm
We will start with Symitar and sometimes Symitar will refer us back to SMA. They work really well together and we're...
Read full review of OpCon »
Anonymous User
Core Application Programming Manager at a financial services firm
Their standard technical support is very helpful. They're very quick to respond. They're quick to set up a WebEx and...
Read full review of OpCon »
Anonymous User
Manager at a financial services firm
Tech support is amazingly responsive. We've had multiple times where they've responded within 20 minutes when we've...
Read full review of OpCon »
Anonymous User
IT Application Project Manager at a non-profit
The technical support team for VisualCron was knowledgeable and up-to-date, but the response time was slow. You only...
Read full review of VisualCron »
NickWilcox
Senior Applications System Analyst at a financial services firm
You have to put the effort into the training and learning. SMA is big on free training. They do monthly training down...
Read full review of OpCon »
AaronWright
Core Operations Analyst at a financial services firm
They have good tech support when you call in. Typically, you can get the answer that you were looking for relatively...
Read full review of OpCon »
FRACISCO LIZARRALDE
Works at a tech services company
The technical support is good.
Read full review of OpCon »
Anonymous User
Manager of Remote Services at a financial services firm
SMA's technical support is excellent. They've always helped us out.
Read full review of OpCon »
Krystle Brown
Director of IT at a financial services firm
I'd rate SMA support an eight out of 10. We haven't had to contact them much aside from FICS integration and support....
Read full review of OpCon »
Anonymous User
VP IT at a financial services firm
The support is good. When we run into issues, we can rely on SMA to walk us through how to correct any problems or do...
Read full review of OpCon »
Anonymous User
Senior Sitecore Developer at a tech services company
Support is AAA+, fast, and very detailed.
Read full review of VisualCron »
Anonymous User
AVP IT Operations at a financial services firm
SMA's technical support for this solution is excellent. They are responsive, they are knowledgeable, and they've...
Read full review of OpCon »
Anonymous User
TitleApplication Specialist II at a financial services firm
I do not have anything negative to say about their customer service or technical support. So far, all of them are so...
Read full review of OpCon »
Anonymous User
Senior System Automation Analyst at a financial services firm
We don't need to use technical support very often, but to begin with, it was really good. I have noticed lately that...
Read full review of OpCon »
Diane Kennedy
Services Manager at a tech services company
The technical support is excellent.
Read full review of OpCon »
ScottPortwood
AVP Operations at a financial services firm
The technical support is good. They will work with us and get issues resolved pretty quickly.
Read full review of OpCon »
Anonymous User
System Analyst at a financial services firm
They are average for technical support. I still have to do my own research on some things.
Read full review of OpCon »
EdwardWatson
Sr. System Programmer at a insurance company
I'm very pleased and impressed with SMA's technical support for OpCon. They're responsive and they've done a very...
Read full review of OpCon »
Anonymous User
Works at a financial services firm
We rarely contact support. When we have had to, its typically a very fast single call resolution.
Read full review of OpCon »
Anonymous User
System Analyst at a financial services firm
Technical support has been great. They've come up with solutions and they're very timely. They seem to be good people...
Read full review of OpCon »
Anonymous User
Vice President of Information Technology at a financial services firm
I would rate the technical support very high. They know their product very well. OpCon also knows our industry and is...
Read full review of OpCon »
Anonymous User
Works at a government
Technical support is excellent. We felt that we were treated like family, not a number. They are very competent.
Read full review of OpCon »
ElizabethTinajero
IT Operations Systems Analyst Lead at a financial services firm
The technical support staff is knowledgeable about their product. We have had a turnaround time of less than four...
Read full review of OpCon »

Review 1 of 30

Technical Support

No Data Available

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