Compare Amazon Web Services (AWS) vs Securonix Solutions

Amazon Web Services (AWS)

Based on 2542 reviews.

Securonix Solutions

Based on 39 reviews.

Overview

Amazon Web Services, a collection of remote computing services, also called web services, make up a cloud-computing platform offered by Amazon.com. These services operate from 11 geographical regions across the world. The most central and well-known of these services arguably include Amazon Elastic Compute Cloud and Amazon S3. Amazon markets these products as a service to provide large computing-capacity more quickly and more cheaply than a client company building an actual physical server farm.

Information Not Available

Sample Customers

AWS Security Hub

Edmunds, Frame.io, GoDaddy, Realtor.com

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Amazon AWS

7 reviews

Amazon EKS

55 reviews

AWS Lambda

19 reviews

Securonix Next-Gen SIEM

5 reviews

Securonix UEBA

1 reviews

Top Industries

Financial Services Firm

12%

Outsourcing Company

Manufacturing Company

Comms Service Provider

Outsourcing Company

13%

Manufacturing Company

11%

Construction Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

RituRaj
SDE 2 at Virtusa
AWS App Studio is used for building internal business applications and automating workflows quickly without requiring...
Read full review of AWS App Studio »
Mahesh Dash
DevOps Consultant at US Contract | Freelancer
In my current project, I am handling a US customer who is completely focused on working with LLM and security. Their...
Read full review of Amazon EKS »
Harsh Shrivastava
Senior Software Engineer at Thomson Reuters
AWS CodeDeploy is a deployment service that automates application deployments to various compute services. My main...
Read full review of AWS CodeDeploy »
Jayakrishna Amm
Associate Manager at a manufacturing company
I mainly use SAP S4HANA on AWS for the entire accounting process, starting from the GL process, P2P procure-to-pay,...
Read full review of SAP S4HANA on AWS »
Anonymous User
Data Engineer at a tech vendor
My main use case for Amazon S3 is to store company data, and I have worked on it extensively. Currently, I am working...
Read full review of Amazon S3 »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

AayushJain
Consultant at a tech vendor
I interact with the Amazon support team regularly. Previously, the experience was good, but lately, the response...
Read full review of Amazon Connect »
Syeda Masarath Zaidi
DevOps Engineer at a consultancy
We have never felt the need to escalate any questions to the technical support about GuardDuty.
Read full review of AWS GuardDuty »
Donny Trijatmiko
Dev Ops Engineer at MyRobin.ID
I do not communicate with the technical support of Amazon S3 very often, only rarely. I use Amazon S3's official...
Read full review of Amazon S3 »
Elham AlMoosawi
Global Business Client Partnership Management at Bahrain Telecommunication Company BSC (Batelco)
The technical support is good.
Read full review of Amazon CloudFront »
Kevin Kaittany
System Administrator at Kenyatta National Hospital
Technical support is okay. The issue is getting the exact person to actually handle the problem effectively.
Read full review of Amazon AWS CloudSearch »
RANJAN KUMAR
DevOps Engineer at ZoomOps Technology
The solution’s technical support is good.
Read full review of Amazon CloudWatch »
Kiran Singh
Director Sales at Rialtes
The solution's technical team is knowledgeable, but the support could be a little faster.
Read full review of SAP S4HANA on AWS »
Daniel_Marin
Software Developer at Generate Impact
There's a lot of great documentation and community support. I'm learning a lot and can find any answers I need there.
Read full review of Amazon AWS »
AnupKumar3
Executive Specialists at Linedata Services SA
The support is usually pretty responsive. The solution has a fair bit of content online. We haven't had any support...
Read full review of Amazon SageMaker »
Pranay Jain
Senior software engineer at Simplify vms
Customer support is great, though it has not been needed because the service is working quite well and has not...
Read full review of Amazon Linux »
MOHIT RAMANI
Technical Lead at Zopper
The solution’s technical support is good.
Read full review of Amazon DynamoDB »
KamleshPant
Senior Software Architect at USEReady
I would rate AWS support four out of five. They're good. I can activate cases on the technical calendar through AWS...
Read full review of Amazon AWS »
Ciro Baldim Guerra
Sr Analytics Engineer at Itau Unibanco S.A.
Our experience with customer service is unique due to our company's size of approximately 100,000 employees in...
Read full review of AWS Lake Formation »
Lalatendu Keshari Swain
Group Manufacturing Head at Cerulean Information Technology
I prefer Stack Overflow and Googling for support and currently use QuestInfo GPT, so I have not asked any questions...
Read full review of AWS Identity and Access Management »
Nawaz Ali Shah
AWS Consultant at Virtual University
AWS customer support is quick, fast, responsive, and cooperative.
Read full review of AWS IAM Identity Center »
Muzaffar Hossain
Software Engineer at Transilience AI
The support is good yet expensive. To get a proper and fast response, you need to have a premium license. Otherwise,...
Read full review of AWS Amplify »
Anonymous User
Software Engineer at a transportation company
About 30% of the time, Amazon's support lacked enough knowledge to solve my problems.
Read full review of Amazon DynamoDB »
Anonymous User
Senior consultant at a computer software company
I have used Amazon support for this product and I find the service to be good. We also try to provide for our clients.
Read full review of Amazon S3 »
Anonymous User
Digital Architect at a tech services company
We've used technical support in the past. We've made tickets. Largely, it's been helpful. The response time is...
Read full review of Amazon AWS »
Anonymous User
Assistant to Vice President at a consultancy
The support provided by Amazon AWS is highly responsive. We have a strong alliance with Amazon AWS, and we regularly...
Read full review of Amazon AWS »
Abhinav Singhal
Chief Business Officer at Couture.ai
When we have to reach out to them, it becomes an issue. They can improve, but we don't need them frequently anyway....
Read full review of Amazon S3 Glacier »
Gabriel Gerhard
DevOps Engineer/SRE - AWS at Do Group South
I had contact with Amazon support when I lived in Brazil. We had a technical account manager, and the support was...
Read full review of AWS CloudFormation »
Anonymous User
Vice President at a tech services company
We have found the customer support for this solution to be pretty good.
Read full review of Amazon SNS »
Anonymous User
Senior Database Engineer at a financial services firm
The support from Amazon EC2 is good.
Read full review of Amazon EC2 »
Venu Vijayagiri
Cloud solution architect at a consultancy
Amazon technical support deserves a rating of eight out of ten.
Read full review of Amazon EBS (Elastic Block Store) »
Anonymous User
Advisory and IT Transformation Consultant at a tech services company
I never needed the solution's technical support.
Read full review of Amazon RDS »
Marquel Waites2
System owner of Juniper at a tech services company
I haven't had to use technical support for Amazon GuardDuty yet. Maybe somebody else used it for integration help,...
Read full review of AWS GuardDuty »
Anonymous User
Senior Chief Engineer (Enterprise System Presales/Postsales) at a comms service provider
Whenever we have issues we contact Amazon EMR support and we receive the responses. We are satisfied with the support.
Read full review of Amazon EMR »
Alexey Nadenenko
Solution Architect at EPAM Systems
I didn't face any scenarios that required extensive support. Amazon EC2 Auto Scaling's support is good.
Read full review of Amazon EC2 Auto Scaling »
Sandeep_Pandey
Data Scientist at a tech vendor
The technical support is very good and I am satisfied with it.
Read full review of Amazon SageMaker »

Review 1 of 30

NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Hanish Dhamecha
SOC Analyst L2 at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

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