Compare Appian vs Jitterbit

Appian

Based on 68 reviews.

Jitterbit

Based on 44 reviews.

Latest Research

Buyer's Guide

Appian vs. Jitterbit Vinyl

June 2026

Jitterbit Vinyl vs. Appian

Updated: June 2026

Buyer's Guide

Appian vs. Jitterbit Vinyl

June 2026

Appian vs. Jitterbit Vinyl

Updated: June 2026

Overview

Appian Technology, Inc,, formerly ZyMOS Corporation, was a semiconductor manufacturing company located in Sunnyvale, California. It mainly designed and produced VGA integrated circuits. ZyMOS was founded in 1978 and changed its name to Appian Technology Inc. on November 1, 1990. On 1987 ZyMOS introduced a POACH 82x3x multifunction peripheral series, a virtually first chipset for cloning IBM AT. Intel soon licensed this chipset to support Intel 80286 sales.

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Sample Customers

Appian

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee

Jitterbit Vinyl

Aetna, Alnylam Pharmaceuticals Inc., Alvarez and Marsal, Audacy, Barstool Sports, Brooks Brothers, Cal-Maine Foods Inc., CNH Financial, Collette Travel, Darn Tough Vermont, DXL, Fresh Direct, iHeartMedia, Intra-Cellular Therapies, JBS Foods, J.Crew, Kraft Sports Group, MEMIC, New England Patriots, PGT Trucking Inc., United Healthcare, Worley

Popular Solutions

8 reviews

3 reviews

0 reviews

0 reviews

Top Industries

Financial Services Firm

18%

Manufacturing Company

Computer Software Company

Government

Construction Company

13%

Financial Services Firm

12%

Outsourcing Company

12%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Shad Bhowmik
Finance Specialist at a government
I primarily use Appian for digital remittance, storing information, processing transactions, and regulatory...
Read full review of Appian »
Kunal Sharda
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
Clients use the Appian RPA solution whenever they have manual tasks and want to automate them using robots. It is...
Read full review of Appian RPA »

Review 1 of 2

Mohamed Abd Kader
Head of Enterprise Architecture at Mantrac Group
We use Jitterbit to connect cloud solutions with our on-premises ERP system.
Read full review of Jitterbit Harmony »

Review 1 of 1

Customer Service

Somnath-Ghosh
Solution Architect and LowCode Practice Lead at a tech services company
Technical support is very good. As a partner, we receive very good support from Appian.
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Devashish Mishra
Client Partner at Peristent Systems
We provide support to some of our customers. However, some of my customers have not had satisfactory support. We have...
Read full review of Appian »
Pankaj Khera
Sr AVP - EXL Digital at EXL Services
There can be some improvement in support, start giving customer more importance than process
Read full review of Appian »
Shad Bhowmik
Finance Specialist at a government
While deploying Appian, we reached out to customer support, and their assistance was great. They were very helpful,...
Read full review of Appian »
Gowtham Thotapalli
Solutions Architect at Persistence System
Appian's technical support is pretty decent. The support team responds on time and sticks to their SLAs, which is...
Read full review of Appian »
MikahSellers
Partner at a non-tech company
The customer service was easy to work with and they were pretty prompt. Most clients had top tier service agreements,...
Read full review of Appian RPA »
Srimanta Pandit
Senior Consultant at Protiviti consulting
The technical support is not excellent, but it is good.
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Pankaj Khera
Sr AVP - EXL Digital at EXL Services
The customer service and support are very responsive. We haven't faced many issues, but when we have, the support...
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Blagoj Trajkovski
Enterprise Integration Business Manager at IWConnect
We can resolve many issues with the help of their community and documentation or in-house trial and error.
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GauravJain3
Export Manager at a computer software company
I have interacted with them several times. They're pretty good, pretty helpful, and knowledgeable. So far, it has...
Read full review of Appian »
Mason Turvey
Robotic Process Automation Engineer at a logistics company
I did not go through tech support too often, but when we reached out to more of a technical account managing team,...
Read full review of Appian »
VijayS1
Head of digital transformation at Maantic
Technical support with Appian is good, however there is room for improvement.
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RAVIRANJAN
Project Manager at Telus Digital
Technical support is helpful. Their SLA is very good. IIf your system, your cloud, is down, which normally does not...
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Anonymous User
CTO at a insurance company
Appian provides great technical support.
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Anonymous User
Manager Software Projects at a computer software company
Currently, we don't have much of a need for technical support. I personally have never been in touch with them. I...
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Vanessa-Blazquez
Advanced App Engineering Sr Manager at a tech services company
I have had no concerns with customer service.
Read full review of Appian »
Anonymous User
Vice President - Appian Lead Designer at a financial services firm
Appian technical support is generally good, especially for high severity issues. They are usually able to quickly...
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Anonymous User
Solution Design Expert - BPM at Novartis Pharmaceuticals
The technical support is amazing. They have high availability when attending to tickets. The extent to which they go...
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Abdulmajeed Al-Suliman
Team leader at a tech services company
I would rate technical support as an eight out of 10.
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Miguel Muñoz
VP Business Development North America at Geko
I've never directly dealt with technical support. I can't speak to how helpful or responsive.
Read full review of Appian »
Anonymous User
Senior account executive at a tech services company
Customer service in the Philippines is rated around a seven due to response times and the lack of a direct support line.
Read full review of Appian »
Anonymous User
Senior Technical Consultant at a consultancy
I have used their tech support, honestly, I'd probably give their support a rating of eight out of 10. They work...
Read full review of Appian »
Anonymous User
BPM Developer at a wholesaler/distributor
We've had good support from the Appian team. They have a good support model and are easy to reach.
Read full review of Appian »
Randy Dillon
Digital Transformation Architect/Consultant at a tech services company
Technical support is usually pretty good for the easier problems. Really complex issues tend to take too long to...
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Anonymous User
Enterprise Architect at a computer software company
Appian has good support.
Read full review of Appian »
Gregg Lipson
Senior Business Analyst at a university
Poor. Very helpful at times and willing to go above and beyond, but very expensive, so overall poor.
Read full review of Appian »
Anonymous User
Head of Publishing Solutions at a media company
According to my understanding, the technical support team is quite impressive. It's fine; there's no need to improve...
Read full review of Appian »
David Dommisse
Application Architect at a financial services firm
Pi and P2 issues get responses within a couple of minutes. Support is very responsive.
Read full review of Appian »
Anonymous User
Senior account executive at a tech services company
I believe technical support offers a premier support perspective. It's on a global setting, but maybe we can have a...
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Anonymous User
Director, Digital Customer Experience at a consultancy
It is not applicable for me regarding the technical support by Appian since it is ultimately provided to their...
Read full review of Appian »

Review 1 of 30

Anonymous User
Senior Technical Consultant at a tech services company
I have not used technical support.
Read full review of Jitterbit Harmony »
Larry Egan
VP Strategic Technologies at Alnylam Pharmaceuticals Inc
The support team always makes itself available and drives resolutions quicker than we can typically keep up. It is...
Read full review of Jitterbit Vinyl »
Anonymous User
Logistics Director of Planning and Projects at FreshDirect
We have not had to use their technical support. We have spoken with their consultants and developers though, who have...
Read full review of Jitterbit Vinyl »
Anonymous User
Consultant at a consultancy
I have never used technical support.
Read full review of Jitterbit Harmony »
Anonymous User
VP, Business Technology at a tech services company
I would give technical support a rating of 10/10. This is where Jitterbit has really shined. Their support has been...
Read full review of Jitterbit Harmony »
Jon Pederson
CFO of the Markets Group at a media company
Tech support has been super-responsive. We've generally had a retainer agreement for consulting hours, so we get what...
Read full review of Jitterbit Vinyl »
Anonymous User
Vice President Technology at Collette
The support from Zudy has been tremendous. The people that we have worked with (not just Tommy, Trish, and Charles),...
Read full review of Jitterbit Vinyl »
Anonymous User
VP of IT at a manufacturing company
We find the team members who work with us from Zudy catch on to business issues and processes quickly. They make good...
Read full review of Jitterbit Vinyl »
Scott Grabowski
Manager of Retail Technology at Brooks Brothers
VINYL's tech support and Zudy's tech support is top notch. Whenever we've had any of the issues that I mentioned...
Read full review of Jitterbit Vinyl »
Anonymous User
Mobile Dog Product Manager at BioPet Laboratories
The Zudy app team assigned us has been helpful and responsive to concerns I have brought up. Through email and ZPM,...
Read full review of Jitterbit Vinyl »
Anonymous User
Chief Technology Officer at a wholesaler/distributor
I would give the technical support a rating of 9/10.
Read full review of Jitterbit Harmony »
Anonymous User
IT Director at Cal-Maine Foods
We are located in Mississippi. There is not a lot of technology available in Mississippi when it comes to solutions...
Read full review of Jitterbit Vinyl »
Anonymous User
Director Technology Services, Retail Direct & Ecommerce at a consumer goods company
Support has been responsive and quickly answered our questions.
Read full review of Jitterbit Harmony »
Edwin Patterson
Director, Technology Management at PGT Trucking Inc.
Tech support has been great for this company. Any problems we've had, we've gotten prompt responses. Tech support for...
Read full review of Jitterbit Vinyl »
Anonymous User
Sr. Director, Business Area Solutions at Intra-Cellular Therapies, Inc
Technical support has been great. I tend to work primarily with one or two consultants who are my interface to the...
Read full review of Jitterbit Vinyl »
Anonymous User
CRM Administrator at a media company
I would give the technical support a rating of 10/10 as the online guides have helped us sufficiently.
Read full review of Jitterbit Harmony »
Nate Seiling
Founder at Quote Kong LTD
My experience with Zudy's technical support has been good. They definitely take in the things that I'm saying. When...
Read full review of Jitterbit Vinyl »
Sahal Laher
Head of Global Digital/Marketing Technology at a consumer goods company
The tech support is very good. We haven't had to use tech support very much, but when we do, things are resolved on...
Read full review of Jitterbit Vinyl »
Anonymous User
Implementation Specialist at a consultancy
I would give the technical support a rating of 8/10. The technical support members are very knowledgeable, but they...
Read full review of Jitterbit Harmony »
Nivas Srinivasan
Principal Consultant at a retailer
Tech support comes back to us with good ideas. Their suggestions, at times, are very helpful for us in making...
Read full review of Jitterbit Vinyl »
Robbie Woodsum
Business Systems Analyst at a insurance company
We haven't really needed tech support. Because the maintenance is so small, when something goes wrong we've got our...
Read full review of Jitterbit Vinyl »
Larry Egan
VP Strategic Technologies at Alnylam Pharmaceuticals Inc
They have been super helpful in just about every capacity. A lot of times, there will be challenges. We will go to...
Read full review of Jitterbit Vinyl »
ExecutiveDirector18
Executive Director of Management Process Automation at a healthcare company
Zudy's technical support has been spot on. Every time we've needed them, they've been able to deliver what we're...
Read full review of Jitterbit Vinyl »
Shane Darrisaw
National Administrator at mPact Pro Client Management Systems
We've not had any issues with tech support. We've not had any challenges to go to tech support. But, as promised, if...
Read full review of Jitterbit Vinyl »
Jaquelyn Freeman
Finance Manager at a tech services company
I deal with a lot of people at VINYL. We have our consultants, a couple guys at VINYL, and we talk once a week. If...
Read full review of Jitterbit Vinyl »
Melinda Marks
Chief of Staff at a non-tech company
We have a guy that comes to our office every Wednesday and he's easily accessible at any hour, any day of the week....
Read full review of Jitterbit Vinyl »
Andrew Parkin
Head of Data & BI at a tech services company
Technical support has been very good overall. We are very happy with them.
Read full review of Jitterbit Harmony »
Anonymous User
Developer, Technical Lead at a tech services company
When I needed the technical support, the response was quick and professional.
Read full review of Jitterbit Harmony »
Anonymous User
Data Architect / Data Migration Specialist / Cloud Consultant at a tech company
The technical support is very good.
Read full review of Jitterbit Harmony »
ProgrammerAnalyst11
Programmer Analyst at a manufacturing company
Since we have two of the consultants on site, anytime I have a question, they're right there and if they don't know...
Read full review of Jitterbit Vinyl »

Review 1 of 30

Technical Support

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