Compare ARCON vs One Identity

ARCON

Based on 41 reviews.

One Identity

Based on 516 reviews.

Latest Research

Buyer's Guide

ARCON Privileged Access Management vs. Safeguard by One Identity

September 2026

Safeguard by One Identity vs. ARCON Privileged Access Management

Updated: September 2026

Buyer's Guide

ARCON Privileged Access Management vs. Safeguard by One Identity

September 2026

ARCON Privileged Access Management vs. Safeguard by One Identity

Updated: September 2026

Buyer's Guide

ARCON Privileged Access Management vs. Privileged Access Suite for Unix by One Identity

September 2026

ARCON Privileged Access Management vs. Privileged Access Suite for Unix by One Identity

Updated: September 2026

Sample Customers

ARCON Privileged Access Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ARCON Privileged Access Management SaaS

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Safeguard by One Identity

Cavium

Privileged Access Suite for Unix by One Identity

University of East Anglia, nForce Secure, dunnhumby

Popular Solutions

ARCON Privileged Access Management

3 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

Identity Manager by One Identity

94 reviews

OneLogin by One Identity

88 reviews

Active Roles by One Identity

74 reviews

Top Industries

Outsourcing Company

16%

Construction Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

22%

Financial Services Firm

Computer Software Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Puru Solanki ( ITIL. CISM , CCSP )
IT Head at Citadel Global
Active Roles by One Identity is our main solution for simplifying and automating user account management in our...
Read full review of Active Roles by One Identity »
Amit Rathod
Senior Analyst - IDAM at Toll Holdings Limited
My use case for OneLogin has many uses including SSO, desktop SSO, multi-factor authentication, advanced directory...
Read full review of OneLogin by One Identity »
Neha Chhangani
Business Analyst at a startup based organization
Our main use case for One Identity Manager is centralized identity life cycle management. We use it to automate user...
Read full review of Identity Manager by One Identity »
Mahesh Malve
Senior Business Development Associate at DigitalTrack Solutions ind pvt ltd
One Identity Password Manager has been used in our organization for approximately one to 1.5 years in an expertise...
Read full review of Password Manager by One Identity »
AmitRathod
Senior Analyst at Toll Holdings Limited
OneLogin Customer Identity has multiple use cases. I deployed this customer identity platform for about one and a...
Read full review of OneLogin Customer Identity by One Identity »

Review 1 of 5

Customer Service

Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

IgnacioMartinez
Director of IT at a venture capital & private equity firm
I would've given support really high marks earlier. However, it's not as good anymore. I've submitted a couple of...
Read full review of OneLogin by One Identity »
Mahesh Malve
Senior Business Development Associate at DigitalTrack Solutions ind pvt ltd
The customer support experience with One Identity Password Manager has been good. Whenever we have raised a support...
Read full review of Password Manager by One Identity »
Raj Kumar.
IAM consultant at Wipro Limited
Currently, we are using the vendor's premium support due to a post-upgrade challenge. During this upgrade, our Active...
Read full review of Identity Manager by One Identity »
Yehuda Fabian
System Administrator at Shaare Zedek Medical Centre
My experience with technical support from One Identity has been good. I am mostly satisfied, although response times...
Read full review of Password Manager by One Identity »
AnandJoshi
Software Engineer at Al Mulla Exchange
Customer support was good.
Read full review of Active Roles by One Identity »
Ranjan Mishra
Technical Manager at a manufacturing company
We sometimes face delays in response from the technical support of One Identity. While we use premier support, the...
Read full review of Identity Manager by One Identity »
Abhay Pillai
Technical Head at Netrion intelligence Pvt Ltd
My experience with customer support has been very good. I would rate customer support a nine.
Read full review of OneLogin by One Identity »
Hicham Barnoussi
Managing Partner at Smpl ID
I rate the technical support a six out of ten. The technical support of One Identity depends on the case. If it is...
Read full review of Privileged Access Suite for Unix by One Identity »
Naresh Sonawane
Security Operation Consultant at SecurView
Our IT team might help us, but directly as an end user, I have not reached out to support.
Read full review of OneLogin by One Identity »
Yehuda Fabian
System Administrator at Shaare Zedek Medical Centre
I rate the vendor's technical support a ten out of ten.
Read full review of Active Roles by One Identity »
Naresh Sonawane
Security Operation Consultant at SecurView
I would rate the technical support as an eight out of ten.
Read full review of Active Roles by One Identity »
Charles Essien
Back End Developer at DC Smarter
I rate One Identity support six out of 10. They have bad support. Sometimes, they're fast, and sometimes not. They...
Read full review of Identity Manager by One Identity »
Shrinkhala Singh
Deputy General Manager at Agriculture Skill Council of India
We are always in touch with customer care, which is available 24/7, and issues are resolved through a ticketing...
Read full review of Safeguard by One Identity »
AakashChakraborty
Consultant at a tech services company
I rate One Identity support seven out of 10. I have done multiple tickets. I am in touch right now because I'm in the...
Read full review of Identity Manager by One Identity »
Abhijeet Chaskar
Cybersecurity Analyst at DigitalTrack solution pvt ltd
The customer support team is strong and effective, assisting in troubleshooting challenges related to single sign-on...
Read full review of OneLogin by One Identity »
Himanshu Gawai
Sales specialist at Infobahn Technical Solution Pvt Ltd
Support for One Identity Active Roles is generally good. We have a positive experience with response time and...
Read full review of Active Roles by One Identity »
MrOak
Senior System Administrator at a manufacturing company
Technical support is usually great.
Read full review of Identity Manager by One Identity »
Sergey Smirkin
Head of Information Security at a financial services firm
Our experience with technical support has been disappointing. We require more prompt and faster response times. We...
Read full review of Safeguard by One Identity »
Anonymous User
Systems Specialist at a financial services firm
We have only used technical support through our partner/consultant company. We haven't been in direct contact with...
Read full review of Identity Manager by One Identity »
Sneha Bhagat
Developer at a financial services firm
My experience with customer support has been positive overall. The support team was generally responsive and had a...
Read full review of Active Roles by One Identity »
Aryan Dwivedi
Business Analyst Intern
We have not used the customer support for One Identity Manager till now.
Read full review of Identity Manager by One Identity »
Anonymous User
Senior Product Manager for Identity & Access Management at a non-tech company
We are paying for premium support, which is expensive. However, we do receive very good, fast support.
Read full review of Identity Manager by One Identity »
Kimberlycasey Kesi
Software Engineer at Ozera Group
The customer support is proactive. They are experts who respond quickly when you call them and provide the support...
Read full review of OneLogin by One Identity »
Anonymous User
Director of Information Security at a healthcare company
We haven't had to use technical support. It's been a solid platform so far.
Read full review of Safeguard by One Identity »
Anonymous User
Assistant Manager- Pre-sales ( IT-Enterprise Vertical ) at a tech vendor
I have not had a challenge working with One Identity technical support so far. Everything is good, and I can give One...
Read full review of Active Roles by One Identity »
Anonymous User
Senior MSC Engineer Manager at a tech vendor
The customer support is great. I would rate the customer support a 10.
Read full review of OneLogin by One Identity »
Akash Pardeshi
Devoloper at Wealthcompany.in
My experience with customer support was generally positive. For routine issues and product-related questions, the...
Read full review of Active Roles by One Identity »
Anonymous User
Information Technology System Administrator at a financial services firm
I have not personally contacted customer service, but I have heard from colleagues who did, and they were not happy...
Read full review of Identity Manager by One Identity »
Anonymous User
Senior Consultant at a tech vendor
Support for One Identity Safeguard could be improved because sometimes the support team doesn't have an answer or...
Read full review of Safeguard by One Identity »
Anonymous User
Cyber Security Consultant at a outsourcing company
I have contacted the technical support of Identity Manager by One Identity multiple times. I usually did this during...
Read full review of Identity Manager by One Identity »

Review 1 of 30

Technical Support

No Data Available

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