Compare Arctic Wolf Networks vs CrowdStrike

Arctic Wolf Networks

Based on 32 reviews.

CrowdStrike

Based on 275 reviews.

Latest Research

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. CrowdStrike Falcon Complete MDR

January 2026

CrowdStrike Falcon Complete MDR vs. Arctic Wolf Managed Detection and Response

Updated: January 2026

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. CrowdStrike Falcon Complete MDR

January 2026

Arctic Wolf Managed Detection and Response vs. CrowdStrike Falcon Complete MDR

Updated: January 2026

Sample Customers

Arctic Wolf Managed Detection and Response

Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks

Arctic Wolf Managed Risk

Zelle LLP, DNI Corp, Roper Pump, Baker Sterchi Cowden & Rice

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Popular Solutions

Arctic Wolf Managed Detection and Response

8 reviews

Arctic Wolf Managed Risk

4 reviews

Arctic Wolf Managed Security Awareness

0 reviews

CrowdStrike Falcon

46 reviews

CrowdStrike Falcon Complete MDR

15 reviews

CrowdStrike Falcon Cloud Security

24 reviews

Top Industries

Computer Software Company

10%

Manufacturing Company

Government

Performing Arts

Computer Software Company

12%

Financial Services Firm

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dan Stepanukha
Network Administrator at a real estate/law firm
My main use case for Arctic Wolf Managed Detection and Response is spotting cybersecurity anomalies, threats,...
Read full review of Arctic Wolf Managed Detection and Response »
Jared Kruger
Buisness Developer Manager / Sales Executive at a computer software company
When it comes to Arctic Wolf Managed Security Awareness, you mostly see the same types of use cases for the same...
Read full review of Arctic Wolf Managed Security Awareness »
Anonymous User
security lead at a legal firm
I use Arctic Wolf Managed Risk to have information about my vulnerabilities. I am a customer, specifically an...
Read full review of Arctic Wolf Managed Risk »

Review 1 of 3

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
Read full review of CrowdStrike Falcon Cloud Security »
HectorRios
IT COMMUNICATIONS AND NETWORKS at a legal firm
We are currently finishing the configuration of the solution, making the playbooks and configurations with the use...
Read full review of CrowdStrike Observability »
Waleed Omar
Information Security Specialist at a educational organization
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
Read full review of CrowdStrike Falcon »
Waleed Omar
Information Security Specialist at a educational organization
We are using CrowdStrike multiple modules within CrowdStrike. We are using CrowdStrike as an EDR, as an asset...
Read full review of CrowdStrike Falcon Exposure Management »
Muhammad Fahad
Assistant Director to ACIR at a government
There are several use cases for CrowdStrike Falcon Complete MDR. The main ones include 24/7 threat monitoring,...
Read full review of CrowdStrike Falcon Complete MDR »

Review 1 of 5

Customer Service

Adrian Cambridge
Head of IT at a construction company
They are quite responsive overall. We have monthly meetings where they help us with network security. However, their...
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Jared Kruger
Buisness Developer Manager / Sales Executive at a computer software company
Our experience with technical support from Arctic Wolf is mostly handled by the Octopus technical team, who manage...
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Aaron Bock
Managing Partner at a tech services company
Our customers are happy with Arctic Wolf's tech support.
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Daniele Brommer
Commerical Manager at a comms service provider
I think the technical support for the solution is pretty good. I think it is all about setting expectations with your...
Read full review of Arctic Wolf Managed Detection and Response »
Kimberly Brock
Technical Security Engineer & Data Governance at a computer software company
I would give customer service a ten out of ten.
Read full review of Arctic Wolf Managed Detection and Response »
Dan Stepanukha
Network Administrator at a real estate/law firm
The customer support for Arctic Wolf Managed Detection and Response is excellent and very fast. I would rate the...
Read full review of Arctic Wolf Managed Detection and Response »
Jared Kruger
Buisness Developer Manager / Sales Executive at a computer software company
You receive the same support as you would for Arctic Wolf Managed Security Awareness for Arctic Wolf Managed Risk....
Read full review of Arctic Wolf Managed Security Awareness »
Anonymous User
Service Security Analyst at a government
We have 24/7 support. It’s like an extension of the department. The technical support is pretty helpful. Someone's...
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Anonymous User
Senior IT Analyst at a insurance company
The support from Arctic Wolf Managed Risk is good. I rate the support from Arctic Wolf Managed Risk a nine out of ten.
Read full review of Arctic Wolf Managed Risk »
Todd Lienke
Vice President of Technology at a construction company
I would rate the technical support a nine out of ten.
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Anonymous User
Senior IT Analyst at a insurance company
Their support is good. If you have questions, you can call them or submit a ticket. They're good to work with. They...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
VP, Information Security at a insurance company
We thought that Arctic Wolf Managed Risk support was very responsive. Over the past two and a half years, there have...
Read full review of Arctic Wolf Managed Risk »
Patti Henderson
IT Director at a legal firm
Technical support has been excellent. We haven't had a customer service issue; I have had a few tickets to ask...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
CIO at a tech services company
We haven't had to work with technical support very much (a testament to the product). However, when we have, it's...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Senior IT Analyst at a insurance company
Their support is good. If you have questions, you can call them or submit a ticket. They're good to work with. They...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
AVP of Tech at a insurance company
We've dealt with technical support in the past, and they have been great.
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Director, IT Systems and Security at a insurance company
Customer support and service are basically what you are paying for. The technical pieces of the solution are great,...
Read full review of Arctic Wolf Managed Detection and Response »
Chu Kong
Director, Information Technology at a performing arts
The customer support is incredible. They offer a white glove service. Their technicians and engineers are really...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
security lead at a legal firm
I receive high-quality support. However, the main weakness lies in the presentation of the data, which needs...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Director of IT Operations at a tech services company
Technical support is very good trending towards excellent.
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Anonymous User
Network Security Administrator at a non-profit
Their support is good. They have 24-hour support, and they're always a call away.
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Systems administrator at a tech services company
We used Arctic Wolf Managed Detection and Response's support from time to time, and they were responsive. We met, I...
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Anonymous User
Sr Manager
Technical support falls somewhere between average and good, but we haven't had any major event to be able to evaluate...
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Anonymous User
Group Manager, Information Technology Security at a manufacturing company
The service team is responsive.
Read full review of Arctic Wolf Managed Detection and Response »

Review 1 of 24

Kunal Bhujbal
Associate Director at a consultancy
The technical support is excellent.
Read full review of CrowdStrike Falcon Complete MDR »
Maurizio Spelta
Senior Manager at a financial services firm
The technical support is good. All it depends on the rules you have in place for the engagement of support.
Read full review of CrowdStrike Falcon Complete MDR »
Abhishek A
Trainee Engineer at a tech services company
We have a Technical Account Manager (TAM). We can directly call them and raise a ticket. Initially, it was a six or...
Read full review of CrowdStrike Falcon »
Innam Ul Haq
Cyber Security Engineer at a tech services company
The technical support is good. We access through our OEM partner whenever support is required.
Read full review of CrowdStrike Falcon Cloud Security »
NiteshSharma
Pre-Sales Architect at a tech services company
The technical support is good; we raise a case using the portal and get a call back within a day. Help is available...
Read full review of CrowdStrike Falcon »
Rodrigo Censi
Technical Support Analyst at a computer software company
With the support of the CrowdStrike team, I rate them a ten out of ten. I don't have any problems with support....
Read full review of CrowdStrike Falcon Complete MDR »
Ali Minissi
Group IT Director - Technical Operations at a construction company
The technical support is responsive.
Read full review of CrowdStrike Falcon »
ABDUL-SHEIKH
Head of technology at a tech services company
I rate CrowdStrike support eight out of 10. Overall, the customer service is excellent, and the backend teams are...
Read full review of CrowdStrike Falcon Complete MDR »
Shubham Sinha.
Senior Principal Information Security Analyst at a tech vendor
I would rate them a seven out of ten. They take a lot of time to come back to us.
Read full review of CrowdStrike Falcon »
Mahmoud Hanafi
IT Operation Manager at a construction company
I rate CrowdStrike support 10 out of 10. They have a perfect support team. When we're working with technical support,...
Read full review of CrowdStrike Falcon Complete MDR »
Saif Ullah Khan
Security Engineer at a tech services company
I have contacted customer service, and they are fast. I have had a good experience with them.
Read full review of CrowdStrike Falcon Cloud Security »
Park Armstrong
Chief Technical and Solution Architect at a tech vendor
CrowdStrike Falcon needs to better its SE sales engineer team. The people didn't fully understand all the different...
Read full review of CrowdStrike Falcon »
Oleg Cherevko
Information security & IT technology Engineer at a computer software company
The technical support is very easy to reach and helpful; I would rate it as ten out of ten.
Read full review of CrowdStrike Falcon Cloud Security »
Sathya Paul
Director Of Information Technology at a computer software company
Technical support could be better because there are ownership issues. For example, when you raise a support case...
Read full review of CrowdStrike Falcon »
Jay Majumdar
IT Operations at a non-profit
I have not contacted the technical support from CrowdStrike Falcon Complete.
Read full review of CrowdStrike Falcon Complete MDR »
Ganesh-Jadhav
Senior Cyber Security Analyst at a computer software company
I have not interacted with their support team. It is not a part of my job.
Read full review of CrowdStrike Falcon »
Krishna .R
Cyber Security Regional Head at a computer software company
If customers want technical support, they need to subscribe to a special service that they need to pay for. When it...
Read full review of CrowdStrike Falcon »
Wasanchai Homthip
Business Mobility Development (AVP-BMD) at a real estate/law firm
I've never used technical support and cannot speak to how helpful or responsive they would be.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
IT Security Operations Administrator at a energy/utilities company
Technical support has been great. I'd rate them ten out of ten. You can open up tickets right from the dashboard...
Read full review of CrowdStrike Falcon Complete MDR »
Fadhullah Iskandar Roy
Solution Architect at a comms service provider
Their technical support is good and helpful.
Read full review of CrowdStrike Falcon »
Naeem Afzal
IT Manger at a construction company
We have not experienced any issues with technical support from CrowdStrike Observability, but I don't know the exact...
Read full review of CrowdStrike Observability »
Michael Getz
Enterprise Cybersecurity Architect at a manufacturing company
I would give the technical support 10 out of 10 for the past year. They have improved a lot of things in response to...
Read full review of CrowdStrike Falcon »
Mohamed-Atta
Section Head at a energy/utilities company
My interaction with technical support for CrowdStrike Falcon was fine; they supported me and provided a solution for...
Read full review of CrowdStrike Falcon »
Felipe Mendez
Director Operaciones SOC at a tech services company
Technical support in Latin America is delayed. Many times, the customers ask for something from support but they...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Security Engineer at a tech services company
We haven't had to use their technical support.
Read full review of CrowdStrike Falcon »
Kunal Gupta
Security Engineer at a tech services company
The support portal of CrowdStrike is active and helpful if needed.
Read full review of CrowdStrike Falcon »
BambangTrisilo
IT consultant at a insurance company
Technical support from CrowdStrike Falcon is good because usually in Indonesia we have a partner, and if the partner...
Read full review of CrowdStrike Falcon »
Ayieko Margaret
Pre-Sales Engineer
We just went through training and were able to do most things ourselves. We haven't needed technical support.
Read full review of CrowdStrike Falcon »
Kayla Rochester Clarke
ICT Director at a government
When we recently got the licenses, we were told to do something. When we observed that we didn't want to transfer...
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
Head Of Information Security (CISO) at a financial services firm
I had to contact support for some minor issues and they were able to help us out pretty well.
Read full review of CrowdStrike Falcon Complete MDR »

Review 1 of 30

Technical Support

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