Compare Arctic Wolf Networks vs CrowdStrike

Arctic Wolf Networks

Based on 38 reviews.

CrowdStrike

Based on 282 reviews.

Latest Research

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. CrowdStrike Falcon Complete MDR

March 2026

CrowdStrike Falcon Complete MDR vs. Arctic Wolf Managed Detection and Response

Updated: March 2026

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. CrowdStrike Falcon Complete MDR

March 2026

Arctic Wolf Managed Detection and Response vs. CrowdStrike Falcon Complete MDR

Updated: March 2026

Sample Customers

Arctic Wolf Managed Detection and Response

Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks

Arctic Wolf Managed Risk

Zelle LLP, DNI Corp, Roper Pump, Baker Sterchi Cowden & Rice

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Popular Solutions

Arctic Wolf Managed Detection and Response

12 reviews

Arctic Wolf Managed Risk

4 reviews

Arctic Wolf Managed Security Awareness

0 reviews

CrowdStrike Falcon

36 reviews

CrowdStrike Falcon Complete MDR

8 reviews

CrowdStrike Falcon Cloud Security

20 reviews

Top Industries

Computer Software Company

10%

Manufacturing Company

Government

Performing Arts

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dan Stepanukha
Network Administrator at a real estate/law firm
My main use case for Arctic Wolf Managed Detection and Response is spotting cybersecurity anomalies, threats,...
Read full review of Arctic Wolf Managed Detection and Response »
Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
When it comes to Arctic Wolf Managed Security Awareness, you mostly see the same types of use cases for the same...
Read full review of Arctic Wolf Managed Security Awareness »
Chu Kong
Director, Information Technology at a performing arts
With the Managed Risk feature, they offer a vulnerability report to us on a daily basis. So, I'm able to see what are...
Read full review of Arctic Wolf Managed Risk »

Review 1 of 3

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
Read full review of CrowdStrike Falcon Cloud Security »
HectorRios
IT COMMUNICATIONS AND NETWORKS at Américas BPS
We are currently finishing the configuration of the solution, making the playbooks and configurations with the use...
Read full review of CrowdStrike Observability »
Oluwajuwon Olorunlona
Cyber Security Engineer at eprocessconsulting
I primarily use CrowdStrike, along with some other solutions. I have been using Falcon LogScale for approximately a...
Read full review of Falcon LogScale »
Sachin Bode
IT Manager at IFB Industries Ltd
We switched from Trend Micro products to CrowdStrike Falcon Complete MDR. Previously, our internal team was managing...
Read full review of CrowdStrike Falcon Complete MDR »
Waleed Omar
Information Security Specialist at Arab Open University
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
Read full review of CrowdStrike Falcon »

Review 1 of 5

Customer Service

Adrian Cambridge
Head of IT at AHMM
They are quite responsive overall. We have monthly meetings where they help us with network security. However, their...
Read full review of Arctic Wolf Managed Detection and Response »
Aaron Bock
Managing Partner at Opkalla
Our customers are happy with Arctic Wolf's tech support.
Read full review of Arctic Wolf Managed Detection and Response »
Daniele Brommer
Commerical Manager at Network Service Providers Limited
I think the technical support for the solution is pretty good. I think it is all about setting expectations with your...
Read full review of Arctic Wolf Managed Detection and Response »
Kimberly Brock
Technical Security Engineer & Data Governance at a computer software company
I would give customer service a ten out of ten.
Read full review of Arctic Wolf Managed Detection and Response »
Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
You receive the same support as you would for Arctic Wolf Managed Security Awareness for Arctic Wolf Managed Risk....
Read full review of Arctic Wolf Managed Security Awareness »
Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
Our experience with technical support from Arctic Wolf is mostly handled by the Octopus technical team, who manage...
Read full review of Arctic Wolf Managed Detection and Response »
Dan Stepanukha
Network Administrator at a real estate/law firm
The customer support for Arctic Wolf Managed Detection and Response is excellent and very fast. I would rate the...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
AVP of Tech at a insurance company
We've dealt with technical support in the past, and they have been great.
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Senior IT Analyst at a insurance company
Their support is good. If you have questions, you can call them or submit a ticket. They're good to work with. They...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Group Manager, Information Technology Security at a manufacturing company
The service team is responsive.
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
VP, Information Security at a insurance company
We thought that Arctic Wolf Managed Risk support was very responsive. Over the past two and a half years, there have...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Sr Manager
Technical support falls somewhere between average and good, but we haven't had any major event to be able to evaluate...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
DevOps at a marketing services firm
The customer support for Arctic Wolf Managed Detection and Response is very good. They have been very quick and...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Senior IT Analyst at a insurance company
Their support is good. If you have questions, you can call them or submit a ticket. They're good to work with. They...
Read full review of Arctic Wolf Managed Detection and Response »
Todd Lienke
Vice President of Technology at Hallmark Building Supplies, Inc.
I would rate the technical support a nine out of ten.
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Senior IT Analyst at a insurance company
The support from Arctic Wolf Managed Risk is good. I rate the support from Arctic Wolf Managed Risk a nine out of ten.
Read full review of Arctic Wolf Managed Risk »
Anonymous User
security lead at a legal firm
I receive high-quality support. However, the main weakness lies in the presentation of the data, which needs...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
CIO at Professional Services Organization in Washington DC Area
We haven't had to work with technical support very much (a testament to the product). However, when we have, it's...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Systems administrator at a tech services company
We used Arctic Wolf Managed Detection and Response's support from time to time, and they were responsive. We met, I...
Read full review of Arctic Wolf Managed Detection and Response »
Patti Henderson
IT Director at a legal firm
Technical support has been excellent. We haven't had a customer service issue; I have had a few tickets to ask...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Director, IT Systems and Security at Union Mutual Fire Insurance Company
Customer support and service are basically what you are paying for. The technical pieces of the solution are great,...
Read full review of Arctic Wolf Managed Detection and Response »
Cameron Powell
System administrator at a legal firm
Customer support for Arctic Wolf Managed Detection and Response is great.
Read full review of Arctic Wolf Managed Detection and Response »
Chu Kong
Director, Information Technology at a performing arts
The customer support is incredible. They offer a white glove service. Their technicians and engineers are really...
Read full review of Arctic Wolf Managed Risk »
Andres Huruian
Infrastructure analyst at S.i. Systems
Customer support for Arctic Wolf Managed Detection and Response is acceptable; it is not the best, but it is not the...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Data Security Manager at a retailer
Customer support for Arctic Wolf Managed Detection and Response is pretty good, but you are talking to people on a...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Network Security Administrator at a non-profit
Their support is good. They have 24-hour support, and they're always a call away.
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Director of IT Operations at Planalytics, Inc.
Technical support is very good trending towards excellent.
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Service Security Analyst at a government
We have 24/7 support. It’s like an extension of the department. The technical support is pretty helpful. Someone's...
Read full review of Arctic Wolf Managed Detection and Response »

Review 1 of 28

Sampath Acharya
Technical Associate at Valuepoint Systems
For technical support, I would rate it as a nine out of ten. There are no complaints about the support.
Read full review of CrowdStrike Falcon »
Jawaria Abbas
Security Engineer at a computer software company
I would rate CrowdStrike's support team a three out of ten. Their support is unacceptable for us. We are doing some...
Read full review of CrowdStrike Falcon »
Abraham Pasamar
CEO at INCIDE - Investigación Digital SL
The customer service and support are satisfactory.
Read full review of CrowdStrike Falcon Cloud Security »
Shaik Shaheer
Security | SIEM Engineer at a tech services company
Around six months ago, we engaged in a workshop with one of CrowdStrike's Subject Matter Experts. During this...
Read full review of Falcon LogScale »
Rodrigo Censi
Technical Support Analyst at a computer software company
With the support of the CrowdStrike team, I rate them a ten out of ten. I don't have any problems with support....
Read full review of CrowdStrike Falcon Complete MDR »
JavierFernandez
Head of IT at Alantra
CrowdStrike Falcon technical support has been fine in my experience.
Read full review of CrowdStrike Falcon »
Mahmoud_Yassin
CTSO at Cyb3r
Support is provided based on the service level availed from CrowdStrike. I would rate the basic tech support a six...
Read full review of CrowdStrike Falcon Cloud Security »
AbhishekBirkett
Senior Manager - Enterprise Accounts at Hitachi Systems, Ltd.
The customer support for this solution is good. We have not had any bad feedback from customers. They are very quick...
Read full review of CrowdStrike Falcon »
Zuhair Hasan
Manager, Information Technology Security at Nesma
Frustrated by CrowdStrike's slow and inconsistent technical support, we ended up having more success researching and...
Read full review of CrowdStrike Falcon »
Dan Brunnquell
Director Of Information Technology at a financial services firm
I don't have to talk to their technical support often. When I need help, I contact them by email. Sometimes it takes...
Read full review of CrowdStrike Falcon »
Manish Indupuri
senior DevOps engineer at a tech services company
The customer support is pretty good, but it can be improved a little bit. I would rate the customer support on a...
Read full review of CrowdStrike Falcon Cloud Security »
Abhimanyu Das
Senior Associate at a tech vendor
Customer support for CrowdStrike Falcon Cloud Security is good; I find it satisfactory. I would rate the customer...
Read full review of CrowdStrike Falcon Cloud Security »
Jai Prakash Sharma
Executive Vice President Technology at InfoEdge India Ltd
I have contacted CrowdStrike for issues, and the response was poor. That particular experience was pretty bad, with...
Read full review of CrowdStrike Falcon »
Jorge Pizarro
Senior Engineer at Neosecure
We have contacted the support from CrowdStrike Falcon and it is very good.
Read full review of CrowdStrike Falcon »
Martin Huňa
BDM at Exclusive Networks Czechia
It's difficult for me to rate their technical support since I'm not using it much. However, when we created tickets...
Read full review of CrowdStrike Falcon Exposure Management »
Bhupesh-Sharma
Large account Manager at Softcell Technologies Limited
Technical support depends on a system integrator. CrowdStrike technical support regarding Identity Protection has a...
Read full review of CrowdStrike Falcon »
Fadhullah Iskandar Roy
Solution Architect at a comms service provider
Their technical support is good and helpful.
Read full review of CrowdStrike Falcon »
Jim McCartney
Information Security Analyst at a insurance company
The technical support has been pretty good. They are usually very responsive. We haven't had to escalate anything....
Read full review of CrowdStrike Falcon »
Anonymous User
Security Analyst at a insurance company
While I've found screen sharing helpful with other support teams, CrowdStrike's technical support has never...
Read full review of CrowdStrike Falcon »
Brent Homan
Service at Four-U Office Inc
The technical support so far has just been helping with the setup via the initial webinar. The technician was very...
Read full review of CrowdStrike Falcon »
Anonymous User
Head Of Information Security (CISO) at a financial services firm
I had to contact support for some minor issues and they were able to help us out pretty well.
Read full review of CrowdStrike Falcon Complete MDR »
VikasNaik
CEO at URS LLP
We are not satisfied because they respond with delays. They consistently fail to reply on time and frequently change...
Read full review of CrowdStrike Falcon Exposure Management »
Anonymous User
Lead Systems Engineer at a computer software company
We only raised one case with the technical support and they solved the issue very quickly. Since we only had this one...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
intermission security office at a computer software company
The customer service is quite satisfactory, with a reliable response time adhering to the service level agreement. I...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Chief Information Security Officer at a hospitality company
We have been in touch with CrowdStrike technical support and they have been very supportive.
Read full review of CrowdStrike Falcon »
Anonymous User
Security Senior Engineer at a consultancy
CrowdStrike's support is excellent. They respond within two hours after I raise a support ticket and provide...
Read full review of CrowdStrike Falcon Sandbox »
Anonymous User
Product Manager, CyberSecurity at a tech services company
The technical support so far has been good. It would be better if they had people in the country, in South Africa....
Read full review of CrowdStrike Falcon Complete MDR »
Marty Joplin
Server Administrator at TIR Canada
The technical support team often just replies to an issue with a link to an article rather than actually calling back...
Read full review of CrowdStrike Falcon »
Senthil Kumar Manian
Director at Zuci Systems
I frequently contact CrowdStrike's support and generally find it to be mostly good. There are options for either...
Read full review of CrowdStrike Observability »
Tugomil Cerovecki
CTO at SuperSport
Because we are still in the process of initial integration, it is our partner who is in contact with technical...
Read full review of CrowdStrike Falcon Complete MDR »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.