Compare Arctic Wolf Networks vs SentinelOne

Arctic Wolf Networks

Based on 32 reviews.

SentinelOne

Based on 373 reviews.

Latest Research

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. SentinelOne Vigilance

January 2026

SentinelOne Vigilance vs. Arctic Wolf Managed Detection and Response

Updated: January 2026

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. SentinelOne Vigilance

January 2026

Arctic Wolf Managed Detection and Response vs. SentinelOne Vigilance

Updated: January 2026

Sample Customers

Arctic Wolf Managed Detection and Response

Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks

Arctic Wolf Managed Risk

Zelle LLP, DNI Corp, Roper Pump, Baker Sterchi Cowden & Rice

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

Arctic Wolf Managed Detection and Response

8 reviews

Arctic Wolf Managed Risk

4 reviews

Arctic Wolf Managed Security Awareness

0 reviews

SentinelOne Singularity Complete

48 reviews

SentinelOne Singularity Cloud Security

103 reviews

SentinelOne Singularity Identity

8 reviews

Top Industries

Computer Software Company

10%

Manufacturing Company

Government

Performing Arts

Computer Software Company

15%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dan Stepanukha
Network Administrator at a real estate/law firm
My main use case for Arctic Wolf Managed Detection and Response is spotting cybersecurity anomalies, threats,...
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Jared Kruger
Buisness Developer Manager / Sales Executive at a computer software company
When it comes to Arctic Wolf Managed Security Awareness, you mostly see the same types of use cases for the same...
Read full review of Arctic Wolf Managed Security Awareness »
Anonymous User
security lead at a legal firm
I use Arctic Wolf Managed Risk to have information about my vulnerabilities. I am a customer, specifically an...
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Review 1 of 3

GANESAN K
Senior Technical Engineer at a security firm
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
Read full review of Purple AI »
Daniel Giacomelli
Security and Compliance at a outsourcing company

Read full review of SentinelOne Singularity Complete »
Prathamesh Samant
Presales Manager at a computer software company
We have been using SentinelOne Singularity MDR for threat hunting and correlation, particularly when we identify if...
Read full review of SentinelOne Singularity MDR »
GANESAN K
Senior Technical Engineer at a security firm
I have worked with Singularity Platform, and I'm well-versed with Cloud Security, but I have not worked with the AI...
Read full review of Singularity Platform »
Satyavijay Chavan
Information Security Engineer at a security firm
As an engineer, I'm using the solution for managing infrastructure and security posture management. It's primarily...
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 5

Customer Service

Jared Kruger
Buisness Developer Manager / Sales Executive at a computer software company
You receive the same support as you would for Arctic Wolf Managed Security Awareness for Arctic Wolf Managed Risk....
Read full review of Arctic Wolf Managed Security Awareness »
Adrian Cambridge
Head of IT at a construction company
They are quite responsive overall. We have monthly meetings where they help us with network security. However, their...
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Jared Kruger
Buisness Developer Manager / Sales Executive at a computer software company
Our experience with technical support from Arctic Wolf is mostly handled by the Octopus technical team, who manage...
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Kimberly Brock
Technical Security Engineer & Data Governance at a computer software company
I would give customer service a ten out of ten.
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Aaron Bock
Managing Partner at a tech services company
Our customers are happy with Arctic Wolf's tech support.
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Daniele Brommer
Commerical Manager at a comms service provider
I think the technical support for the solution is pretty good. I think it is all about setting expectations with your...
Read full review of Arctic Wolf Managed Detection and Response »
Dan Stepanukha
Network Administrator at a real estate/law firm
The customer support for Arctic Wolf Managed Detection and Response is excellent and very fast. I would rate the...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Senior IT Analyst at a insurance company
The support from Arctic Wolf Managed Risk is good. I rate the support from Arctic Wolf Managed Risk a nine out of ten.
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Group Manager, Information Technology Security at a manufacturing company
The service team is responsive.
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Anonymous User
AVP of Tech at a insurance company
We've dealt with technical support in the past, and they have been great.
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Service Security Analyst at a government
We have 24/7 support. It’s like an extension of the department. The technical support is pretty helpful. Someone's...
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Anonymous User
Senior IT Analyst at a insurance company
Their support is good. If you have questions, you can call them or submit a ticket. They're good to work with. They...
Read full review of Arctic Wolf Managed Risk »
Todd Lienke
Vice President of Technology at a construction company
I would rate the technical support a nine out of ten.
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Anonymous User
Director, IT Systems and Security at a insurance company
Customer support and service are basically what you are paying for. The technical pieces of the solution are great,...
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Patti Henderson
IT Director at a legal firm
Technical support has been excellent. We haven't had a customer service issue; I have had a few tickets to ask...
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Anonymous User
Senior IT Analyst at a insurance company
Their support is good. If you have questions, you can call them or submit a ticket. They're good to work with. They...
Read full review of Arctic Wolf Managed Detection and Response »
Chu Kong
Director, Information Technology at a performing arts
The customer support is incredible. They offer a white glove service. Their technicians and engineers are really...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
VP, Information Security at a insurance company
We thought that Arctic Wolf Managed Risk support was very responsive. Over the past two and a half years, there have...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Network Security Administrator at a non-profit
Their support is good. They have 24-hour support, and they're always a call away.
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Anonymous User
security lead at a legal firm
I receive high-quality support. However, the main weakness lies in the presentation of the data, which needs...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Director of IT Operations at a tech services company
Technical support is very good trending towards excellent.
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Anonymous User
Sr Manager
Technical support falls somewhere between average and good, but we haven't had any major event to be able to evaluate...
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Anonymous User
Systems administrator at a tech services company
We used Arctic Wolf Managed Detection and Response's support from time to time, and they were responsive. We met, I...
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Anonymous User
CIO at a tech services company
We haven't had to work with technical support very much (a testament to the product). However, when we have, it's...
Read full review of Arctic Wolf Managed Detection and Response »

Review 1 of 24

Janki Gupta
Cloud Engineer at a tech services company
The technical support is good. They are knowledgeable and prompt.
Read full review of SentinelOne Singularity Cloud Security »
Brian Glen
Incident Response Specialist at a media company
I have interacted with their support. They are always pretty easy to get a hold of. I never have to wait. They are...
Read full review of SentinelOne Singularity Complete »
Jose Nunes
Head of IT and Communications at a energy/utilities company
The technical support was good for SentinelOne Vigilance.
Read full review of SentinelOne Vigilance »
Rahul Kate
Co-Founder at a security firm
Technical support is very good and helpful in getting results. The turnaround time for solving bugs or finding...
Read full review of SentinelOne Singularity Complete »
SatishKumar10
Information Security Analyst at a recreational facilities/services company
I rate Cloud Native Security support 8 out of 10. We contacted them about adding some policies and creating plugins...
Read full review of SentinelOne Singularity Cloud Security »
Magdy Ali
Network & Security Section Head/Digital Transformation at a government
I would rate the customer service at an eight.
Read full review of SentinelOne Singularity Complete »
Jai Prakash Sharma
Vice President, Technology Operations at a tech company
I would rate their support a six out of ten because the issues that I had reported were not resolved. As a strategic...
Read full review of SentinelOne Singularity Complete »
Ronel Silawan
Network and Systems Team Lead at a energy/utilities company
I rate SentinelOne support 9 out of 10 because they're very responsive.
Read full review of SentinelOne Singularity Complete »
Nirmesh Solanki
Network DevOps at a pharma/biotech company
The maintenance part of SentinelOne Singularity Cloud Security was not very challenging. The platform had some bugs...
Read full review of SentinelOne Singularity Cloud Security »
Mallappa Bagi
Security Analyst at a computer software company
The tech support is really good. We get responses on time, as defined in the SLAs.
Read full review of SentinelOne Singularity Complete »
AANKITGUPTAA
Consultant at a computer software company
While I haven't directly contacted support, I have used their documentation surrounding KPIs and have found them...
Read full review of SentinelOne Singularity Complete »
Cem BALIK
Information Technologies Manager at a tech services company
Technical support has been very good and we are quite pleased with them.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Cyber Security Engineer at a manufacturing company
The few times I have used the technical support it has been a good experience.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Senior IT Consultant at a tech services company
Their support is very good. I would rate them a five out of five.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Cloud Engineer at a comms service provider
I haven't had the opportunity to interact with SentinelOne support.
Read full review of SentinelOne Singularity Complete »
Jeff Doggendorf
Operations Manager at a tech services company
SentinelOne technical support has always been very quick and responsive. We haven't used them a lot. We're a...
Read full review of SentinelOne Singularity Complete »
Mohammad Ali Khan
Director at a tech services company
I have not used their technical support. My engineers have used it, and their feedback about the support has been...
Read full review of SentinelOne Singularity Complete »
Marc Mould
Senior Consultant at a tech vendor
We have partnered closely with SentinelOne, and they have been responsive to our needs as integrators and those of...
Read full review of SentinelOne Singularity Identity »
Todd Christensen
Business Information Security Officer at a financial services firm
With nearly 30 years in IT, I've worked with every major vendor, and none have matched SentinelOne's responsiveness...
Read full review of SentinelOne Singularity Identity »
Dennis Becker
Managing Director at a tech services company
I would rate the actual technical support from SentinelOne Vigilance a nine.
Read full review of SentinelOne Vigilance »
Kevin Thompson.
Director of information technology at a legal firm
The technical support provided for SentinelOne Singularity Complete is a seven out of ten because the team takes...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Senior Analyst at a manufacturing company
So far, everything has been great. During our deployment, I have bugged them a lot, and it has been pretty good. I...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Security Engineer at a financial services firm
Their technical support is pretty good. I would rate them an eight out of ten.
Read full review of SentinelOne Singularity Complete »
David Smegelski
Computer Technician at a government
I would rate their support an eight out of ten. The rating would be better if they picked up the phone and had...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Senior Systems Engineer at a tech services company
The product’s support team is excellent, especially the back-end support.
Read full review of SentinelOne Vigilance »
Mohsinoddin Mohammed
Information Security Principal at a venture capital & private equity firm
They can provide more interactive options for support. For example, a chat service would be beneficial.
Read full review of SentinelOne Singularity Complete »
Josh Vinson
Director, Information Technology at a real estate/law firm
My experience with SentinelOne's customer support has been mixed. We were performing a software upgrade for our...
Read full review of SentinelOne Singularity Complete »
RohitSingla
Assistant Manager at a comms service provider
With technical support, I've got an immediate response, and when I log a ticket, I get good assistance.
Read full review of SentinelOne Singularity Complete »
Abuzer Khan
Network engineer at a construction company
I would describe their support as neutral.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Cyber Consultant at a consultancy
The technical support from SentinelOne Singularity Complete is very active and good, with a strong knowledge base...
Read full review of SentinelOne Singularity Complete »

Review 1 of 30

Technical Support

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