Compare Arctic Wolf Networks vs SentinelOne

Arctic Wolf Networks

Based on 38 reviews.

SentinelOne

Based on 492 reviews.

Latest Research

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. SentinelOne Wayfinder Threat Detection and Response

June 2026

SentinelOne Wayfinder Threat Detection and Response vs. Arctic Wolf Managed Detection and Response

Updated: June 2026

Buyer's Guide

Arctic Wolf Managed Risk vs. SentinelOne Singularity Cloud Security

June 2026

SentinelOne Singularity Cloud Security vs. Arctic Wolf Managed Risk

Updated: June 2026

Buyer's Guide

Arctic Wolf Managed Risk vs. SentinelOne Singularity Cloud Security

June 2026

Arctic Wolf Managed Risk vs. SentinelOne Singularity Cloud Security

Updated: June 2026

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. SentinelOne Wayfinder Threat Detection and Response

June 2026

Arctic Wolf Managed Detection and Response vs. SentinelOne Wayfinder Threat Detection and Response

Updated: June 2026

Sample Customers

Arctic Wolf Managed Detection and Response

Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks

Arctic Wolf Managed Risk

Zelle LLP, DNI Corp, Roper Pump, Baker Sterchi Cowden & Rice

SentinelOne Wayfinder Threat Detection and Response

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

Arctic Wolf Managed Detection and Response

12 reviews

Arctic Wolf Managed Risk

4 reviews

Arctic Wolf Managed Security Awareness

0 reviews

SentinelOne Singularity Endpoint

107 reviews

SentinelOne Singularity Cloud Security

59 reviews

SentinelOne Wayfinder Threat Detection and Response

13 reviews

Top Industries

Manufacturing Company

10%

Computer Software Company

Financial Services Firm

Comms Service Provider

Financial Services Firm

10%

Computer Software Company

10%

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dan Stepanukha
Network Administrator at a real estate/law firm
My main use case for Arctic Wolf Managed Detection and Response is spotting cybersecurity anomalies, threats,...
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Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
When it comes to Arctic Wolf Managed Security Awareness, you mostly see the same types of use cases for the same...
Read full review of Arctic Wolf Managed Security Awareness »
Chu Kong
Director, Information Technology at a performing arts
With the Managed Risk feature, they offer a vulnerability report to us on a daily basis. So, I'm able to see what are...
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Review 1 of 3

Vaibhav Mahendra Kolhe
Soc Analyst at Softcell Technologies Limited
The primary use cases for SentinelOne Singularity Complete include endpoint security to detect, prevent, and respond...
Read full review of SentinelOne Singularity Endpoint »
Dev Reshwal
Technical Support Executive at Softcell Technologies Limited
In my daily work, the main use case for SentinelOne Singularity AI SIEM is creating rules, fine-tuning, source...
Read full review of SentinelOne Singularity AI SIEM »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
Read full review of Purple AI »
KetanPatel7
Software Developer at Softcell Technologies Limited
I have recently used SentinelOne Singularity Cloud Security. We also have the CrowdStrike EDR tool, which is similar...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Desktop Support Engineer at a outsourcing company
My primary use case for SentinelOne Wayfinder Threat Detection and Response is to proactively detect, investigate,...
Read full review of SentinelOne Wayfinder Threat Detection and Response »

Review 1 of 5

Customer Service

Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
Our experience with technical support from Arctic Wolf is mostly handled by the Octopus technical team, who manage...
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Aaron Bock
Managing Partner at Opkalla
Our customers are happy with Arctic Wolf's tech support.
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Dan Stepanukha
Network Administrator at a real estate/law firm
The customer support for Arctic Wolf Managed Detection and Response is excellent and very fast. I would rate the...
Read full review of Arctic Wolf Managed Detection and Response »
Daniele Brommer
Commerical Manager at Network Service Providers Limited
I think the technical support for the solution is pretty good. I think it is all about setting expectations with your...
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Kimberly Brock
Technical Security Engineer & Data Governance at a computer software company
I would give customer service a ten out of ten.
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Adrian Cambridge
Head of IT at AHMM
They are quite responsive overall. We have monthly meetings where they help us with network security. However, their...
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Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
You receive the same support as you would for Arctic Wolf Managed Security Awareness for Arctic Wolf Managed Risk....
Read full review of Arctic Wolf Managed Security Awareness »
Anonymous User
VP, Information Security at a insurance company
We thought that Arctic Wolf Managed Risk support was very responsive. Over the past two and a half years, there have...
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Cameron Powell
System administrator at a legal firm
Customer support for Arctic Wolf Managed Detection and Response is great.
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Anonymous User
Group Manager, Information Technology Security at a manufacturing company
The service team is responsive.
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Todd Lienke
Vice President of Technology at Hallmark Building Supplies, Inc.
I would rate the technical support a nine out of ten.
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Anonymous User
Service Security Analyst at a government
We have 24/7 support. It’s like an extension of the department. The technical support is pretty helpful. Someone's...
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Anonymous User
AVP of Tech at a insurance company
We've dealt with technical support in the past, and they have been great.
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Anonymous User
Senior IT Analyst at a insurance company
Their support is good. If you have questions, you can call them or submit a ticket. They're good to work with. They...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Network Security Administrator at a non-profit
Their support is good. They have 24-hour support, and they're always a call away.
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Anonymous User
Systems administrator at a tech services company
We used Arctic Wolf Managed Detection and Response's support from time to time, and they were responsive. We met, I...
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Anonymous User
DevOps at a marketing services firm
The customer support for Arctic Wolf Managed Detection and Response is very good. They have been very quick and...
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Anonymous User
Senior IT Analyst at a insurance company
Their support is good. If you have questions, you can call them or submit a ticket. They're good to work with. They...
Read full review of Arctic Wolf Managed Detection and Response »
Chu Kong
Director, Information Technology at a performing arts
The customer support is incredible. They offer a white glove service. Their technicians and engineers are really...
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Anonymous User
security lead at a legal firm
I receive high-quality support. However, the main weakness lies in the presentation of the data, which needs...
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Anonymous User
Senior IT Analyst at a insurance company
The support from Arctic Wolf Managed Risk is good. I rate the support from Arctic Wolf Managed Risk a nine out of ten.
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Anonymous User
CIO at Professional Services Organization in Washington DC Area
We haven't had to work with technical support very much (a testament to the product). However, when we have, it's...
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Anonymous User
Director of IT Operations at Planalytics, Inc.
Technical support is very good trending towards excellent.
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Anonymous User
Director, IT Systems and Security at Union Mutual Fire Insurance Company
Customer support and service are basically what you are paying for. The technical pieces of the solution are great,...
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Anonymous User
Data Security Manager at a retailer
Customer support for Arctic Wolf Managed Detection and Response is pretty good, but you are talking to people on a...
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Anonymous User
Account Exec at a consultancy
The customer support for Arctic Wolf Managed Detection and Response is very good, and I have no complaints.
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Anonymous User
Sr Manager
Technical support falls somewhere between average and good, but we haven't had any major event to be able to evaluate...
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Patti Henderson
IT Director at a legal firm
Technical support has been excellent. We haven't had a customer service issue; I have had a few tickets to ask...
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Review 1 of 28

Paul Maddock
Interim Head of IT - PT at The Henley College
We haven't directly contacted SentinelOne Vigilance's technical support. We go through the third party, who works...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Ayman Said
Infrastructure System's Manager at ICAPP (Americana Group)
The response time of the support team is not the best. Based on my experience, I rate the support as a six or seven.
Read full review of SentinelOne Singularity Cloud Security »
Emmanuel-Bentil
Managing Director at iMark Consult
In rating the technical support for SentinelOne, it depends on whether we are discussing EDR or SentinelOne...
Read full review of SentinelOne Singularity AI SIEM »
Gbemisola Osunrinde
Service Assurance Executive at Infoprive
SentinelOne's technical support is helpful and competent.
Read full review of SentinelOne Singularity Endpoint »
Ashish_Mishra
Senior Software Engineer at a consultancy
I rate the technical support an 8-9 out of 10.
Read full review of SentinelOne Singularity Cloud Security »
Shashank N
Security Engineer Dev Sec Ops at a outsourcing company
We could just contact the CEO directly with any questions. It was a small team back then, but I don't think that's...
Read full review of SentinelOne Singularity Cloud Security »
Ashish Dubey
Lead Security Analyst at SecurityHQ
I haven't contacted the technical support for SentinelOne, but many of my colleagues had experience getting...
Read full review of SentinelOne Singularity Endpoint »
SatishKumar10
Information Security Analyst at ZEE
I rate Cloud Native Security support 8 out of 10. We contacted them about adding some policies and creating plugins...
Read full review of SentinelOne Singularity Cloud Security »
Siddharth Pal
Sr DevOps Engineer at a media company
SentinelOne Singularity Cloud Security provides excellent technical support. In addition to monthly guidance, we also...
Read full review of SentinelOne Singularity Cloud Security »
Anniki Iskandar
Junior Security Analyst at ITSEC Asia
I have experience with the technical support and customer service of SentinelOne Singularity Cloud Security. During...
Read full review of SentinelOne Singularity Cloud Security »
OluwatoyeseAgoro
Information Security Engineer at Cybervergent
The support personnel always want to share links instead of joining sessions. Getting them on sessions that would...
Read full review of SentinelOne Singularity Endpoint »
ShashikaKodikara
Head of Cybersecurity at Technovage Solution
Our team has had a good experience with customer service and support.
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
IT Manager at a financial services firm
I don't contact technical support very often, but when I have, I haven't been disappointed. For example, the Scalar...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Enterprise Security Director at a comms service provider
The support team is very collaborative. We have a dedicated account manager who is also a part of our support line....
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Network Support at a university
Support has been knowledgeable and well thought out. I don't feel like I'm getting a copy and paste. The technician...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Director Information Technology at a wellness & fitness company
I am satisfied with the support from SentinelOne.
Read full review of SentinelOne Singularity Endpoint »
Daniil Kalmykov
Architect at IT Specialist LLC
I do not usually communicate with the technical support of SentinelOne Singularity Cloud Security. In some projects,...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Senior Systems Engineer at a tech services company
The product’s support team is excellent, especially the back-end support.
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Leonard Altamura
Security Architect at WaveLength Ind
I've only had one interaction with their tech support, but it was excellent. In situations where we're struggling...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Cyber Consultant at a consultancy
The technical support from SentinelOne Singularity Complete is very active and good, with a strong knowledge base...
Read full review of SentinelOne Singularity Endpoint »
Greg Galowitz
Network Administrator at a real estate/law firm
When I contacted their technical support, the experience was okay. They fixed the issue. It was just a matter of...
Read full review of SentinelOne Singularity Endpoint »
Satyavijay Chavan
Information Security Engineer at DataVigilant Infotech
I would rate their technical support a nine out of ten.
Read full review of SentinelOne Singularity Cloud Security »
Vishwanathan Selvam
Senior Bid Manager at Caveo Infosystems India PVT LTD
My opinion on the technical support team of SentinelOne Singularity Identity is very positive; they are a massive...
Read full review of SentinelOne Singularity Identity »
Anonymous User
Head of IT at a transportation company
The technical support is excellent. We have only had to use them two or three times, and the response has been very...
Read full review of SentinelOne Singularity Endpoint »
Subodh Desai
SOC Analyst at Softcell Technologies
I feel the customer service and technical support of SentinelOne Singularity Endpoint are very good because whenever...
Read full review of SentinelOne Singularity Endpoint »
Travis Curley
Information Security Engineer at a recreational facilities/services company
Technical support is really good. Whenever a threat comes into our environment, they will comment and give analysis....
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Cybersecurity Manager at a comms service provider
I rate SentinelOne support eight out of 10. SentinelOne offers excellent support.
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Security Engineer at a venture capital & private equity firm
We connect with the SentinelOne Singularity Cloud Security technical support on Slack and they are always helpful and...
Read full review of SentinelOne Singularity Cloud Security »
Thorsten Trautwein-Veit
Offensive Security Certified Professional at Schuler Group
My overall experience with their technical support has been positive.
Read full review of SentinelOne Singularity Endpoint »
Rupesh Singh
Technical Team Lead at Alepo
The management is outsourced, and I find they are doing a very good job. We are satisfied with how we are able to get...
Read full review of SentinelOne Singularity Endpoint »

Review 1 of 30

Technical Support

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