Compare Arctic Wolf Networks vs SentinelOne

Arctic Wolf Networks

Based on 28 reviews.

SentinelOne

Based on 348 reviews.

Latest Research

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. SentinelOne Vigilance

March 2025

SentinelOne Vigilance vs. Arctic Wolf Managed Detection and Response

Updated: March 2025

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. SentinelOne Vigilance

March 2025

Arctic Wolf Managed Detection and Response vs. SentinelOne Vigilance

Updated: March 2025

Sample Customers

Arctic Wolf Managed Detection and Response

Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks

Arctic Wolf Managed Risk

Zelle LLP, DNI Corp, Roper Pump, Baker Sterchi Cowden & Rice

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

Arctic Wolf Managed Detection and Response

8 reviews

Arctic Wolf Managed Risk

3 reviews

Arctic Wolf Managed Security Awareness

1 reviews

SentinelOne Singularity Complete

114 reviews

SentinelOne Singularity Cloud Security

107 reviews

SentinelOne Singularity Identity

21 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

10%

Government

Financial Services Firm

Computer Software Company

18%

Financial Services Firm

11%

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kimberly Brock
Technical Security Engineer & Data Governance at a computer software company
One of the things it excels at is flagging vulnerabilities. It scans assets, evaluates the vulnerabilities, and...
Read full review of Arctic Wolf Managed Detection and Response »
Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
When it comes to Arctic Wolf Managed Security Awareness, you mostly see the same types of use cases for the same...
Read full review of Arctic Wolf Managed Security Awareness »
Chu Kong
Director, Information Technology at a performing arts
With the Managed Risk feature, they offer a vulnerability report to us on a daily basis. So, I'm able to see what are...
Read full review of Arctic Wolf Managed Risk »

Review 1 of 3

Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
As a company with 30,000 employees and 26,000 endpoints worldwide, we have diverse operational needs that SentinelOne...
Read full review of SentinelOne Singularity Complete »
Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
We initially chose an EDR solution for its reporting capabilities, but quickly realized we needed a solution that...
Read full review of SentinelOne Singularity Identity »
Graham Peck
Data Security Manager at Leeds United FC
Our company uses the solution instead of a traditional antivirus as an endpoint protector. We have all security...
Read full review of SentinelOne Vigilance »
Graham Peck
Data Security Manager at Leeds United FC

Read full review of SentinelOne Singularity Hologram »
Anonymous User
CISO at a computer software company
Cloud Native Security is a cloud posture management solution. Initially, it focused on helping us understand and...
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 5

Customer Service

Adrian Cambridge
Head of IT at Allford Hall Monaghan Morris
They are quite responsive overall. We have monthly meetings where they help us with network security. However, their...
Read full review of Arctic Wolf Managed Detection and Response »
Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
You receive the same support as you would for Arctic Wolf Managed Security Awareness for Arctic Wolf Managed Risk....
Read full review of Arctic Wolf Managed Security Awareness »
Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
Our experience with technical support from Arctic Wolf is mostly handled by the Octopus technical team, who manage...
Read full review of Arctic Wolf Managed Detection and Response »
Aaron Bock
Managing Partner at Opkalla
Our customers are happy with Arctic Wolf's tech support.
Read full review of Arctic Wolf Managed Detection and Response »
Daniele Brommer
Commerical Manager at Network Service Providers Limited
I think the technical support for the solution is pretty good. I think it is all about setting expectations with your...
Read full review of Arctic Wolf Managed Detection and Response »
Kimberly Brock
Technical Security Engineer & Data Governance at a computer software company
I would give customer service a ten out of ten.
Read full review of Arctic Wolf Managed Detection and Response »
Chu Kong
Director, Information Technology at a performing arts
The customer support is incredible. They offer a white glove service. Their technicians and engineers are really...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
security lead at a legal firm
I receive high-quality support. However, the main weakness lies in the presentation of the data, which needs...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Director, IT Systems and Security at Union Mutual Fire Insurance Company
Customer support and service are basically what you are paying for. The technical pieces of the solution are great,...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Network Security Administrator at a non-profit
Their support is good. They have 24-hour support, and they're always a call away.
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Senior IT Analyst at a insurance company
Their support is good. If you have questions, you can call them or submit a ticket. They're good to work with. They...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Director of IT Operations at Planalytics, Inc.
Technical support is very good trending towards excellent.
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Senior IT Analyst at a insurance company
Their support is good. If you have questions, you can call them or submit a ticket. They're good to work with. They...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
CIO at Professional Services Organization in Washington DC Area
We haven't had to work with technical support very much (a testament to the product). However, when we have, it's...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Senior IT Analyst at a insurance company
The support from Arctic Wolf Managed Risk is good. I rate the support from Arctic Wolf Managed Risk a nine out of ten.
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Sr Manager
Technical support falls somewhere between average and good, but we haven't had any major event to be able to evaluate...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Group Manager, Information Technology Security at a manufacturing company
The service team is responsive.
Read full review of Arctic Wolf Managed Detection and Response »
Todd Lienke
Vice President of Technology at Hallmark Building Supplies, Inc.
I would rate the technical support a nine out of ten.
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
AVP of Tech at a insurance company
We've dealt with technical support in the past, and they have been great.
Read full review of Arctic Wolf Managed Detection and Response »
Patti Henderson
IT Director at a legal firm
Technical support has been excellent. We haven't had a customer service issue; I have had a few tickets to ask...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Service Security Analyst at a government
We have 24/7 support. It’s like an extension of the department. The technical support is pretty helpful. Someone's...
Read full review of Arctic Wolf Managed Detection and Response »

Review 1 of 21

Eddie Drachenberg
Global Network and Infrastructure Manager at Bettcher Industries
Usually, technical support is very good. They are very knowledgeable. It's usually 24 hours for a response. I've had...
Read full review of SentinelOne Singularity Complete »
Werner Lunow
CISO at a financial services firm
We have technical support that we can access, but I think it could be stronger. Currently, we deal with some local...
Read full review of SentinelOne Singularity Complete »
Raghvendra Soni
Senior DevOps Engineer at a tech services company
The support team was valuable during the initial stages. PingSafe contacted us every three weeks. They checked our...
Read full review of SentinelOne Singularity Cloud Security »
Evelyn Mauricio
Sr. Network Admin at Continental Carbon Company, Inc.
Their support has been great. I do not know whether it is because of the type of support that we have. We have the...
Read full review of SentinelOne Singularity Identity »
Suresh KannanP
Cloud Security Practice Head at Tech Mahindra Limited
I rate SentinelOne support seven out of 10. The response isn't fast enough.
Read full review of SentinelOne Singularity Complete »
SimonThornton
Cyber Security Services Operations Manager at a aerospace/defense firm
They're excellent. I would rate them a five out of five.
Read full review of SentinelOne Singularity Complete »
Phat Pham
Cyber Security Analyst at a comms service provider
The technical support is very responsive, and courteous, and provides great customer service. If we need something...
Read full review of SentinelOne Singularity Cloud Security »
DanielMelissa
CTO at N4B
We have had a good experience with customer service and support, but our support team is from N-able company and not...
Read full review of SentinelOne Vigilance »
AshishGautam
IT Project Manager at Rajiv Gandhi Cancer Institute In India
I rate the technical support a ten out of ten. The support is very easy if you connect with global support. A company...
Read full review of SentinelOne Singularity Complete »
Mike Bulyk
IT Security Director at Athletic & Therapeutic Institute of Naperville, LLC
SentinelOne has consistently provided excellent support. While there were some initial challenges when we first...
Read full review of SentinelOne Singularity Cloud Security »
Al Rosado
Network Manager at a performing arts
I've barely contacted technical support. I've only spoken to sales in regard to demos. I had to call support once...
Read full review of SentinelOne Singularity Cloud Security »
AANKITGUPTAA
Consultant at Pi DATACENTERS
While I haven't directly contacted support, I have used their documentation surrounding KPIs and have found them...
Read full review of SentinelOne Singularity Complete »
Pamela Pirkle
Cyber Security Engineer at a leisure / travel company
I've contacted technical support myself. Their response time depends on the severity with which you submit the case....
Read full review of SentinelOne Singularity Complete »
Qais Qurbany
Senior IT Security Analyst at a comms service provider
I have raised a lot of tickets, and their support is very good. However, with other members, when we have raised...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Network & Security Section Head, Digital Transformation at a government
I would rate the customer service at an eight.
Read full review of SentinelOne Singularity Complete »
Neeraj Arde
Solution architect at ACC
Customer service and support are excellent. They respond promptly, and the technical support is knowledgeable and...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Senior Security Analyst at a pharma/biotech company
With any support service, it depends on the person we get on the line. Some are better than others. But overall, I...
Read full review of SentinelOne Singularity Complete »
Shane Anderson
Manager of Information Security at a recreational facilities/services company
Technical support does a good job. I've never had to work with support a ton. They do a decent job.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Head of Information Technology at a healthcare company
Support is very good, and their help is immediate.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Executive Director of Information Security and Compliance at a pharma/biotech company
I found the technical support for SentinelOne Singularity Complete excellent, especially in terms of communication....
Read full review of SentinelOne Singularity Complete »
Lakshay Aggarwal
Application Security Manager at a tech company
Technical support is very good. We do have a monthly call with PingSafe whereby we run through and resolve any...
Read full review of SentinelOne Singularity Cloud Security »
Travis Curley
Information Security Engineer at a recreational facilities/services company
Technical support is really good. Whenever a threat comes into our environment, they will comment and give analysis....
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Solution Cloud Architect at a insurance company
We've had our support directly reach out to theirs. Sometimes they address items slowly; sometimes they are faster....
Read full review of SentinelOne Singularity Cloud Security »
Prathamesh Borse
Cloud engineer at a construction company
Sometimes, the response time of the support team is lagging.
Read full review of SentinelOne Singularity Cloud Security »
Joseph Damian
IT Director at a wholesaler/distributor
We do not have a support package, so we pay per use, which is expensive. However, they are very professional and...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Sr Security Analyst at a computer software company
The technical support is good. The team responds within 24 hours and resolves all the issues we raise. The team also...
Read full review of SentinelOne Singularity Cloud Security »
Ganusha Alwis
Deputy General Manager at SLT Visioncom Pvt Ltd
I do not have much experience with technical support.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Director Information Technology at a wellness & fitness company
I am satisfied with the support from SentinelOne.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Senior IT Consultant at Jeneri IT
Their support is very good. I would rate them a five out of five.
Read full review of SentinelOne Singularity Complete »
Deepak Bhaskaran
AGM IT Security at Page Industries Ltd
I think they were responsive, but there was a delay in reaching out to my team on one incident report. This happened...
Read full review of SentinelOne Singularity Complete »

Review 1 of 30

Technical Support

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