Compare Arctic Wolf Networks vs SentinelOne

Arctic Wolf Networks

Based on 33 reviews.

SentinelOne

Based on 376 reviews.

Latest Research

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. SentinelOne Vigilance

January 2026

SentinelOne Vigilance vs. Arctic Wolf Managed Detection and Response

Updated: January 2026

Buyer's Guide

Arctic Wolf Managed Risk vs. SentinelOne Singularity Cloud Security

February 2026

SentinelOne Singularity Cloud Security vs. Arctic Wolf Managed Risk

Updated: February 2026

Buyer's Guide

Arctic Wolf Managed Risk vs. SentinelOne Singularity Cloud Security

February 2026

Arctic Wolf Managed Risk vs. SentinelOne Singularity Cloud Security

Updated: February 2026

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. SentinelOne Vigilance

January 2026

Arctic Wolf Managed Detection and Response vs. SentinelOne Vigilance

Updated: January 2026

Sample Customers

Arctic Wolf Managed Detection and Response

Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks

Arctic Wolf Managed Risk

Zelle LLP, DNI Corp, Roper Pump, Baker Sterchi Cowden & Rice

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

Arctic Wolf Managed Detection and Response

8 reviews

Arctic Wolf Managed Risk

4 reviews

Arctic Wolf Managed Security Awareness

0 reviews

SentinelOne Singularity Complete

47 reviews

SentinelOne Singularity Cloud Security

103 reviews

SentinelOne Singularity Identity

8 reviews

Top Industries

Computer Software Company

10%

Manufacturing Company

10%

Government

Performing Arts

Computer Software Company

14%

Financial Services Firm

11%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dan Stepanukha
Network Administrator at a real estate/law firm
My main use case for Arctic Wolf Managed Detection and Response is spotting cybersecurity anomalies, threats,...
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Jared Kruger
Buisness Developer Manager / Sales Executive at a computer software company
When it comes to Arctic Wolf Managed Security Awareness, you mostly see the same types of use cases for the same...
Read full review of Arctic Wolf Managed Security Awareness »
Chu Kong
Director, Information Technology at a performing arts
With the Managed Risk feature, they offer a vulnerability report to us on a daily basis. So, I'm able to see what are...
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Review 1 of 3

GANESAN K
Senior Technical Engineer at a security firm
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
Read full review of Purple AI »
Daniel Giacomelli
Security and Compliance at a outsourcing company

Read full review of SentinelOne Singularity Complete »
Prathamesh Samant
Presales Manager at a computer software company
We have been using SentinelOne Singularity MDR for threat hunting and correlation, particularly when we identify if...
Read full review of SentinelOne Singularity MDR »
Mohan Janarthanan
Assosiate Vice President at a computer software company
We bought the product for endpoint protection and platform use, where we have two environments: one is the endpoint...
Read full review of Singularity Platform »
Satyavijay Chavan
Information Security Engineer at a security firm
As an engineer, I'm using the solution for managing infrastructure and security posture management. It's primarily...
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 5

Customer Service

Aaron Bock
Managing Partner at a tech services company
Our customers are happy with Arctic Wolf's tech support.
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Daniele Brommer
Commerical Manager at a comms service provider
I think the technical support for the solution is pretty good. I think it is all about setting expectations with your...
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Dan Stepanukha
Network Administrator at a real estate/law firm
The customer support for Arctic Wolf Managed Detection and Response is excellent and very fast. I would rate the...
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Adrian Cambridge
Head of IT at a construction company
They are quite responsive overall. We have monthly meetings where they help us with network security. However, their...
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Jared Kruger
Buisness Developer Manager / Sales Executive at a computer software company
Our experience with technical support from Arctic Wolf is mostly handled by the Octopus technical team, who manage...
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Kimberly Brock
Technical Security Engineer & Data Governance at a computer software company
I would give customer service a ten out of ten.
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Jared Kruger
Buisness Developer Manager / Sales Executive at a computer software company
You receive the same support as you would for Arctic Wolf Managed Security Awareness for Arctic Wolf Managed Risk....
Read full review of Arctic Wolf Managed Security Awareness »
Anonymous User
Systems administrator at a tech services company
We used Arctic Wolf Managed Detection and Response's support from time to time, and they were responsive. We met, I...
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Anonymous User
AVP of Tech at a insurance company
We've dealt with technical support in the past, and they have been great.
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Chu Kong
Director, Information Technology at a performing arts
The customer support is incredible. They offer a white glove service. Their technicians and engineers are really...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Group Manager, Information Technology Security at a manufacturing company
The service team is responsive.
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Anonymous User
security lead at a legal firm
I receive high-quality support. However, the main weakness lies in the presentation of the data, which needs...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Network Security Administrator at a non-profit
Their support is good. They have 24-hour support, and they're always a call away.
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Anonymous User
VP, Information Security at a insurance company
We thought that Arctic Wolf Managed Risk support was very responsive. Over the past two and a half years, there have...
Read full review of Arctic Wolf Managed Risk »
Patti Henderson
IT Director at a legal firm
Technical support has been excellent. We haven't had a customer service issue; I have had a few tickets to ask...
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Anonymous User
Director, IT Systems and Security at a insurance company
Customer support and service are basically what you are paying for. The technical pieces of the solution are great,...
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Anonymous User
CIO at a tech services company
We haven't had to work with technical support very much (a testament to the product). However, when we have, it's...
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Anonymous User
DevOps at a marketing services firm
The customer support for Arctic Wolf Managed Detection and Response is very good. They have been very quick and...
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Anonymous User
Service Security Analyst at a government
We have 24/7 support. It’s like an extension of the department. The technical support is pretty helpful. Someone's...
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Anonymous User
Sr Manager
Technical support falls somewhere between average and good, but we haven't had any major event to be able to evaluate...
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Anonymous User
Senior IT Analyst at a insurance company
The support from Arctic Wolf Managed Risk is good. I rate the support from Arctic Wolf Managed Risk a nine out of ten.
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Anonymous User
Director of IT Operations at a tech services company
Technical support is very good trending towards excellent.
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Anonymous User
Senior IT Analyst at a insurance company
Their support is good. If you have questions, you can call them or submit a ticket. They're good to work with. They...
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Anonymous User
Senior IT Analyst at a insurance company
Their support is good. If you have questions, you can call them or submit a ticket. They're good to work with. They...
Read full review of Arctic Wolf Managed Risk »
Todd Lienke
Vice President of Technology at a construction company
I would rate the technical support a nine out of ten.
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Review 1 of 25

RAJ BATTIN
Jr. Cloud Engineer at a construction company
The response time needs improvement.
Read full review of SentinelOne Singularity Cloud Security »
Hassim Naseef
Senior Devops Engineer at a financial services firm
The technical support is responsive and knowledgeable.
Read full review of SentinelOne Singularity Cloud Security »
OluwatoyeseAgoro
Information Security Engineer at a tech services company
The support personnel always want to share links instead of joining sessions. Getting them on sessions that would...
Read full review of SentinelOne Singularity Complete »
Al Rosado
Network Manager at a performing arts
I've barely contacted technical support. I've only spoken to sales in regard to demos. I had to call support once...
Read full review of SentinelOne Singularity Cloud Security »
Mike Ehlers
Global Senior Manager, Information Security at a manufacturing company
One of the best aspects of SentinelOne is its customer support. They are customer-driven and allow access to product...
Read full review of SentinelOne Singularity Identity »
Adam Peason
Chief Information Security Officer at a financial services firm
It is through a managed service.
Read full review of SentinelOne Singularity Complete »
Asim Naeem
Principal IT Security & Compliance at a outsourcing company
The technical support team is quick to respond to and resolve our issues.
Read full review of SentinelOne Singularity Complete »
Ritesh P.
Senior Manager at a insurance company
I rate SentinelOne Singularity Cloud Security support eight out of 10. They are very knowledgeable and supportive.
Read full review of SentinelOne Singularity Cloud Security »
Jared Ochieng
Information Technology Security Specialist at a computer software company
I have not had any issues that I needed to talk to customer support about.
Read full review of SentinelOne Singularity Complete »
Tichaona Ndoreka
Infrastructure Sup at a mining and metals company
The customer support for this solution is good.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Solution Cloud Architect at a insurance company
We've had our support directly reach out to theirs. Sometimes they address items slowly; sometimes they are faster....
Read full review of SentinelOne Singularity Cloud Security »
Andre Pasqualette
IT Security Specialist at a tech services company
Their technical support for me is good. I am not involved in the deployment of the solution, but I have not heard any...
Read full review of SentinelOne Singularity Cloud Security »
David Heinz
Director, Infrastructure & Security at a real estate/law firm
The customer support for SentinelOne Singularity Complete is phenomenal. I would rate the customer support a ten on a...
Read full review of SentinelOne Singularity Complete »
Anonymous User
IT Operations Manager at a retailer
We haven't had to engage with their technical support.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Business Development at a tech services company
Very fast and accurate.
Read full review of SentinelOne Singularity Complete »
Vishwanathan Selvam
Senior Bid Manager at a tech services company
My opinion on the technical support team of SentinelOne Singularity Identity is very positive; they are a massive...
Read full review of SentinelOne Singularity Identity »
Mohit Dhingra
Senior Vice President IT at a tech services company
The technical support is excellent.
Read full review of SentinelOne Singularity Complete »
Thorsten Trautwein-Veit
Offensive Security Certified Professional
My overall experience with their technical support has been positive.
Read full review of SentinelOne Singularity Complete »
Stephen Poot
Network and Security Engineer at a energy/utilities company
One of the nicest things about SentinelOne is their support. I never met a company which gives such fast, great...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Engineer II, Enterprise Client Support at a media company
Customer service and our TAM are both very good. They are responsive and have never been unable to answer a question...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Security Engineer at a venture capital & private equity firm
We connect with the SentinelOne Singularity Cloud Security technical support on Slack and they are always helpful and...
Read full review of SentinelOne Singularity Cloud Security »
Sayed Rafe
Cloud Security Engineer at a insurance company
I rate Cloud Native Security support nine out of ten. They have email support, but there is no option to raise...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Executive Director of Information Security and Compliance at a pharma/biotech company
I found the technical support for SentinelOne Singularity Complete excellent, especially in terms of communication....
Read full review of SentinelOne Singularity Complete »
Anonymous User
Director or IT Security at a educational organization
I have not personally contacted them, but my team has contacted them. Especially during deployment, they were very...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Chief Information Security Officer at a tech services company
I have contacted technical support in the past. They've been very responsive and helped us drive problems to...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Enterprise Security Architect at a recruiting/HR firm
I talk to my TAM once a week, minimum. I think I have the best customer support in the business. I had an issue that...
Read full review of SentinelOne Singularity Complete »
Prathamesh Borse
Cloud engineer at a construction company
Sometimes, the response time of the support team is lagging.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Network Engineer at a government
The support people of SentinelOne do not know the different products offered by SentinelOne. How can they support...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Information Security & Privacy Manager at a retailer
The technical support is very good. My only criticism is they are not very transparent when they are giving you a...
Read full review of SentinelOne Singularity Complete »
MOHITH PULIVENDULA
Sr security engineer at a tech services company
Their technical support is top-notch. I made friends there.
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 30

Technical Support

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