Compare Arctic Wolf Networks vs SentinelOne

Arctic Wolf Networks

Based on 38 reviews.

SentinelOne

Based on 509 reviews.

Latest Research

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. SentinelOne Wayfinder Threat Detection and Response

September 2026

SentinelOne Wayfinder Threat Detection and Response vs. Arctic Wolf Managed Detection and Response

Updated: September 2026

Buyer's Guide

Arctic Wolf Managed Risk vs. SentinelOne Singularity Cloud Security

September 2026

SentinelOne Singularity Cloud Security vs. Arctic Wolf Managed Risk

Updated: September 2026

Buyer's Guide

Arctic Wolf Managed Risk vs. SentinelOne Singularity Cloud Security

September 2026

Arctic Wolf Managed Risk vs. SentinelOne Singularity Cloud Security

Updated: September 2026

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. SentinelOne Wayfinder Threat Detection and Response

September 2026

Arctic Wolf Managed Detection and Response vs. SentinelOne Wayfinder Threat Detection and Response

Updated: September 2026

Sample Customers

Arctic Wolf Managed Detection and Response

Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks

Arctic Wolf Managed Risk

Zelle LLP, DNI Corp, Roper Pump, Baker Sterchi Cowden & Rice

SentinelOne Wayfinder Threat Detection and Response

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

Arctic Wolf Managed Detection and Response

10 reviews

Arctic Wolf Managed Risk

4 reviews

Arctic Wolf Managed Security Awareness

0 reviews

SentinelOne Singularity Endpoint

117 reviews

SentinelOne Singularity Cloud Security

58 reviews

SentinelOne Wayfinder Threat Detection and Response

14 reviews

Top Industries

Manufacturing Company

10%

Computer Software Company

Outsourcing Company

Financial Services Firm

10%

Computer Software Company

Outsourcing Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dan Stepanukha
Network Administrator at a real estate/law firm
My main use case for Arctic Wolf Managed Detection and Response is spotting cybersecurity anomalies, threats,...
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Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
When it comes to Arctic Wolf Managed Security Awareness, you mostly see the same types of use cases for the same...
Read full review of Arctic Wolf Managed Security Awareness »
Chu Kong
Director, Information Technology at a performing arts
With the Managed Risk feature, they offer a vulnerability report to us on a daily basis. So, I'm able to see what are...
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Review 1 of 3

Vaibhav Mahendra Kolhe
Soc Analyst at Softcell Technologies Limited
The primary use cases for SentinelOne Singularity Complete include endpoint security to detect, prevent, and respond...
Read full review of SentinelOne Singularity Endpoint »
Dev Reshwal
Technical Support Executive at Softcell Technologies Limited
In my daily work, the main use case for SentinelOne Singularity AI SIEM is creating rules, fine-tuning, source...
Read full review of SentinelOne Singularity AI SIEM »
Md Rafique
it support at a outsourcing company
My primary use case for SentinelOne Wayfinder Threat Detection and Response is to proactively detect, investigate,...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
Read full review of Purple AI »
KetanPatel7
Software Developer at Softcell Technologies Limited
I have recently used SentinelOne Singularity Cloud Security. We also have the CrowdStrike EDR tool, which is similar...
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 5

Customer Service

Adrian Cambridge
Head of IT at AHMM
They are quite responsive overall. We have monthly meetings where they help us with network security. However, their...
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Kimberly Brock
Technical Security Engineer & Data Governance at a computer software company
I would give customer service a ten out of ten.
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Daniele Brommer
Commerical Manager at Network Service Providers Limited
I think the technical support for the solution is pretty good. I think it is all about setting expectations with your...
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Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
Our experience with technical support from Arctic Wolf is mostly handled by the Octopus technical team, who manage...
Read full review of Arctic Wolf Managed Detection and Response »
Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
You receive the same support as you would for Arctic Wolf Managed Security Awareness for Arctic Wolf Managed Risk....
Read full review of Arctic Wolf Managed Security Awareness »
Dan Stepanukha
Network Administrator at a real estate/law firm
The customer support for Arctic Wolf Managed Detection and Response is excellent and very fast. I would rate the...
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Aaron Bock
Managing Partner at Opkalla
Our customers are happy with Arctic Wolf's tech support.
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Anonymous User
Sr Manager
Technical support falls somewhere between average and good, but we haven't had any major event to be able to evaluate...
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Anonymous User
security lead at a legal firm
I receive high-quality support. However, the main weakness lies in the presentation of the data, which needs...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
VP, Information Security at a insurance company
We thought that Arctic Wolf Managed Risk support was very responsive. Over the past two and a half years, there have...
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Anonymous User
Network Security Administrator at a non-profit
Their support is good. They have 24-hour support, and they're always a call away.
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Cameron Powell
System administrator at a legal firm
Customer support for Arctic Wolf Managed Detection and Response is great.
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Anonymous User
Senior IT Analyst at a insurance company
The support from Arctic Wolf Managed Risk is good. I rate the support from Arctic Wolf Managed Risk a nine out of ten.
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Data Security Manager at a retailer
Customer support for Arctic Wolf Managed Detection and Response is pretty good, but you are talking to people on a...
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Anonymous User
Director, IT Systems and Security at Union Mutual Fire Insurance Company
Customer support and service are basically what you are paying for. The technical pieces of the solution are great,...
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Anonymous User
Senior IT Analyst at a insurance company
Their support is good. If you have questions, you can call them or submit a ticket. They're good to work with. They...
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Anonymous User
Account Exec at a consultancy
The customer support for Arctic Wolf Managed Detection and Response is very good, and I have no complaints.
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Patti Henderson
IT Director at a legal firm
Technical support has been excellent. We haven't had a customer service issue; I have had a few tickets to ask...
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Todd Lienke
Vice President of Technology at Hallmark Building Supplies, Inc.
I would rate the technical support a nine out of ten.
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Anonymous User
Group Manager, Information Technology Security at a manufacturing company
The service team is responsive.
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Anonymous User
Senior IT Analyst at a insurance company
Their support is good. If you have questions, you can call them or submit a ticket. They're good to work with. They...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
DevOps at a marketing services firm
The customer support for Arctic Wolf Managed Detection and Response is very good. They have been very quick and...
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Chu Kong
Director, Information Technology at a performing arts
The customer support is incredible. They offer a white glove service. Their technicians and engineers are really...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
CIO at Professional Services Organization in Washington DC Area
We haven't had to work with technical support very much (a testament to the product). However, when we have, it's...
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Anonymous User
Systems administrator at a tech services company
We used Arctic Wolf Managed Detection and Response's support from time to time, and they were responsive. We met, I...
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Anonymous User
Service Security Analyst at a government
We have 24/7 support. It’s like an extension of the department. The technical support is pretty helpful. Someone's...
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Anonymous User
Director of IT Operations at Planalytics, Inc.
Technical support is very good trending towards excellent.
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Anonymous User
AVP of Tech at a insurance company
We've dealt with technical support in the past, and they have been great.
Read full review of Arctic Wolf Managed Detection and Response »

Review 1 of 28

Magdy Ali
Network & Security Section Head/Digital Transformation at a government
I would rate the customer service at an eight.
Read full review of SentinelOne Singularity Endpoint »
Karrie Westmoreland
Senior Security Engineer at a consultancy
I have communicated with SentinelOne Singularity Endpoint's support a couple of times, usually right through the chat...
Read full review of SentinelOne Singularity Endpoint »
Stan Kapica
Risk Analyst at a recreational facilities/services company
When we have an issue, an online engineer from their group helps us resolve it within an hour or two. I haven't heard...
Read full review of SentinelOne Singularity Cloud Security »
Anniki Iskandar
Junior Security Analyst at ITSEC Asia
I have experience with the technical support and customer service of SentinelOne Singularity Cloud Security. During...
Read full review of SentinelOne Singularity Cloud Security »
Cem BALIK
Information Technologies Manager at VAS Bilisim Teknolojileri A.S
Technical support has been very good and we are quite pleased with them.
Read full review of SentinelOne Singularity Endpoint »
Andrew W
VP - Information Technology at a financial services firm
We've opened a few cases with technical support. It was very good. They got back to us very quickly. Usually, after...
Read full review of SentinelOne Singularity Identity »
Chetan Yelve
Software Engineer at Cateina Technologies
I rate SentinelOne Singularity Cloud Security support nine out of ten.
Read full review of SentinelOne Singularity Cloud Security »
PrathmeshChavan
IT Developer at Team Global Express
The technical support has been satisfactory.
Read full review of SentinelOne Singularity Cloud Security »
Ravishankar KumarPatel
Solution Architect Cybersecurity at Microland Limited
As a service provider, we manage most of the discussion in-house. Whenever we reach out to them, we get a very good...
Read full review of SentinelOne Singularity Endpoint »
Mohan Janarthanan
Associate Vice President at Novac Technology Solutions
As of now, I have not faced many issues with technical support from SentinelOne. They are good. I would give eight...
Read full review of SentinelOne Singularity AI SIEM »
Ricardo Sousa da Silva
Cyber Security Expert at Nestle
Support was very good. When we needed assistance, we received it in a timely manner and the issues were resolved.
Read full review of SentinelOne Singularity Endpoint »
Akshay Sankpal
AWS Cloud Engineer at a consultancy
They provide excellent customer service, coming to calls very quickly. Their information and technical knowledge are...
Read full review of SentinelOne Singularity Cloud Security »
Chris Greeson
TechOps Manager at Nations Reliable Lending, LLC
I have yet to use technical support.
Read full review of SentinelOne Singularity Cloud Security »
AshishGautam
IT Project Manager at Rajiv Gandhi Cancer Institute In India
I rate the technical support a ten out of ten. The support is very easy if you connect with global support. A company...
Read full review of SentinelOne Singularity Endpoint »
Vijay Mohan
Senior Manager INFOSEC AND Risk ASSESSMENT Engineering at Atlas Systems
I have used the support team from SentinelOne Singularity. I rate the support from SentinelOne Singularity a four out...
Read full review of SentinelOne Singularity Endpoint »
Bernhard Brandel
CISO at Katholische Universität Eichstätt-Ingolstadt
I am highly satisfied with their technical support; it is truly excellent. I would rate it ten out of ten.
Read full review of SentinelOne Singularity Endpoint »
Reviewer314545
Director, Information Technology at a tech services company
Their support is top-notch. I have been in the business for thirty years, and I have dealt with just about every...
Read full review of SentinelOne Singularity Endpoint »
AshwathKumar
Head of Security at Razorpay
SentinelOne has provided excellent support, enabling us to implement a robust solution customized to effectively meet...
Read full review of SentinelOne Singularity Cloud Security »
Shahnawaz-Alam
Sr Security Engineer at a computer software company
They are informative and helpful, but at times, they don't have detailed knowledge.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
SDE II/ Senior SRE at a computer software company
They were helpful. They helped us with the configuration. They were available through the Zoom call. Initially, they...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Head of Security at a consultancy
We pay for premium support for SentinelOne Singularity Endpoint, which is good, but they are charging us money.
Read full review of SentinelOne Singularity Endpoint »
Abhishek Vilas Sawant
Security Analyst at Softcell Technologies Limited
I would rate the technical support for SentinelOne Singularity Cloud Security a 10.
Read full review of SentinelOne Singularity Cloud Security »
Onkar Yenare
Security Engineer at Softcell Technologies
The customer support team is very good at responding to queries on the same day. I would rate them ten out of ten in...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Cybersecurity Engineer at a energy/utilities company
Our experience with their technical support has been straightforward and good. We got good, timely responses. As a...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Network Support at a university
Support has been knowledgeable and well thought out. I don't feel like I'm getting a copy and paste. The technician...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Works at a comms service provider
I've contacted technical support in the past. The quality is good. However, sometimes their staff don't know the...
Read full review of SentinelOne Singularity Cloud Security »
Dennis Becker
Managing Director at MaDaTec GmbH
I would rate the actual technical support from SentinelOne Vigilance a nine.
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Anonymous User
IT Security Analyst at a tech consulting company
Technical support is good. I would rate it 8 out of 10 because there is a feature of AI support. If we require any...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Sr. Security Engineer at a healthcare company
I don't have access to create tickets. The vendor removed the ability. I need to talk with our MSSP for support. They...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Network Engineer at a government
The support people of SentinelOne do not know the different products offered by SentinelOne. How can they support...
Read full review of SentinelOne Singularity Endpoint »

Review 1 of 30

Technical Support

No Data Available

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