Compare Astound vs Dell Technologies

Astound

Based on 13 reviews.

Dell Technologies

Based on 2294 reviews.

Sample Customers

Popular Solutions

Astound Hosted Voice

0 reviews

Astound Managed SD-WAN

0 reviews

Grande Enterprise Voice Services [EOL]

0 reviews

Dell PowerEdge R-Series

168 reviews

Dell PowerStore

146 reviews

Dell Unity XT

9 reviews

Top Industries

Construction Company

19%

Marketing Services Firm

13%

Manufacturing Company

Outsourcing Company

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Joey Pineda
Executive Pastor at Grace Community Fellowship
We're a church, and we use the WiFi primarily for laptops and our offices. We don't have an onsite server, so...
Read full review of Astound Managed SD-WAN »
Lori Hyatt
Accounting Manager at Evergreen Exhibition
We use it for phone services. We replaced our regular phone carrier with the VoIP.
Read full review of Grande Enterprise Voice Services [EOL] »
Paul Grumbein
General Manager at a educational organization
Our company was looking to reduce the large initial expense of purchasing a new phone system through another company,...
Read full review of Astound Hosted Voice »

Review 1 of 3

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Pranav Telang
DGM at Airtel Digital
I started as a Storage and Backup Administrator and have been working with Data Protector and Dell PowerProtect Data...
Read full review of Dell PowerProtect Data Manager »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Customer Service

Lori Hyatt
Accounting Manager at Evergreen Exhibition
The technical support people are great. They're very responsive, and any time I've had to call, which is...
Read full review of Grande Enterprise Voice Services [EOL] »
Anonymous User
IT Manager
I would rate technical support at nine out of ten. They get back to me pretty quickly. I've had issues with the...
Read full review of Astound Hosted Voice »
Anonymous User
Director of IT at a healthcare company
Customer support, for me, has been outstanding. If I have to talk with the support guys, my questions are answered...
Read full review of Astound Hosted Voice »
Anonymous User
Office Manager at a non-profit
From the perspective of placing work orders, support is really good. The business services Tier 2, for the simple...
Read full review of Astound Hosted Voice »
Anonymous User
Finance Manager at a legal firm
We have called them for help They've been very supportive. The support and the people at RCN are very easy to work...
Read full review of Astound Hosted Voice »
Chris Cruz
Network Administrator at a healthcare company
I deal with tech support 100 percent. No one else from our company does. You get to know these people on a first name...
Read full review of Astound Hosted Voice »
Mikey K.
Staff Pastor - Student and Creative Arts director at The Lifehouse Church
We haven't really had to use their technical support yet, other than to figure out a couple of things initially. It...
Read full review of Astound Managed SD-WAN »
Bracey Fuenzalida
IT Director at a university
RCN tech support is solid. We call them, there is a response. If we have to email somebody, there is generally a...
Read full review of Astound Hosted Voice »
Mazen Fares
IT Manager at Piramal Critical Care, Inc.
If there is an issue, I call or email customer service and they're quick to respond. Their technical support is...
Read full review of Astound Hosted Voice »
Anonymous User
Office Manager at a legal firm
Support is fantastic. I love that it's US-based and within local markets. That's something I really do appreciate. I...
Read full review of Astound Hosted Voice »
Joey Pineda
Executive Pastor at Grace Community Fellowship
I would rate technical support a ten out of ten. They were onsite within two hours and verified everything on our...
Read full review of Astound Managed SD-WAN »
Paul Grumbein
General Manager at a educational organization
Technical support has been good. Any problems that have occurred have been resolved. In terms of the solution’s NOC...
Read full review of Astound Hosted Voice »
CFO9009a
CFO at a tech services company
Technical support has been very good. They're here within an hour if we have an issue. It's very helpful that it is...
Read full review of Astound Hosted Voice »

Review 1 of 13

AdnanJavaid
Senior System Engineer at Multilynx
The backup support for DD Boost wasn't impressive. My personal experience with enterprise storage support for...
Read full review of DD Boost »
ClaudioSalgado
IT Architect Consultant at RTFM
I have rated their customer support 8.5 out of 10, though I have not directly interacted with their support before.
Read full review of Dell APEX »
Kitmeer-Ahmad
Product Manager, Dell Client Solutions at Team Computers
For Dell technology, I would give it a nine out of ten. Most of the time the queue is lengthy when I call the...
Read full review of Dell PowerEdge T-Series »
Daniel Sjoberg
IT Project Manager at a computer software company
There wasn't a need for my company to engage much with the technical support offered by the product.
Read full review of Dell PowerEdge FX [EOL] »
Michael Giacco
Vice President at AI ENGINEERS, INC
The specific challenge or need we were trying to address when we chose Dell Business Laptops for our company was...
Read full review of Dell Business Laptops »
Derrick Brockel
Senior Manager of Operations at a comms service provider
The support is good.
Read full review of Dell NetWorker »
Anand-Kulkarni
Electrical Engineer at Tata Consultancy
Moogsoft's technical support is good.
Read full review of Moogsoft »
D Alvarado
Lider Soporte Cloud at a security firm
Customer support is great, as it is very easy to create different cases and quick to solve issues.
Read full review of Dell Data Protection Suite »
Ken Boyer
Associate Director, Systems & Engineer at a healthcare company
Dell's support staff is very proactive. They were with us every step of the way to make sure that we were plugging...
Read full review of Dell PowerStore »
Ravi Ramananda
Assistant VP, Information Technology at a insurance company
Technical support for Dell PowerEdge R-Series products deserves a rating of ten out of ten because it is about a...
Read full review of Dell PowerEdge R-Series »
Steve Costello
IT Administrator at a healthcare company
I would rate Dell support an 8.5 or nine out of ten since you're not too long on the phone. You're talking with...
Read full review of Dell Business Laptops »
MinaMagdy1
Senior System Engineer at a tech vendor
Technical support from Dell is very good. They've always offered very good. So far, we've been very satisfied.
Read full review of VxRail »
A. Ahad Alam
Head Of Systems Group at NCCPL
Dell support is better. Basically, in our region, no physical resources required to prevent such things. We need to...
Read full review of Dell NetWorker »
Anonymous User
Works at a media company
I would rate the customer service for this solution an eight out of ten.
Read full review of Dell Unity XT »
Anonymous User
Manager, Technical Operations at a construction company
The support for Dell PowerStore is exceptional; I would rate it at probably an eight or nine out of ten.
Read full review of Dell PowerStore »
Anonymous User
System engineer at a engineering company
We encounter challenges, which we escalate to our internal support team and engage for resolution. The process seems...
Read full review of VxRail »
Anonymous User
Global Head, Business Delivery Unit at a tech vendor
I do work with the customer service and technical support of Dell. I evaluate them as very proficient at what they...
Read full review of Dell PowerEdge C- Series »
Anonymous User
IT Manager
Excellent, Copilot (support for Compellent) is excellent.
Read full review of Dell SC Series »
Narender-Singh
Senior presales consultant at TechFacto Global Services Private Limited
The support is very good.
Read full review of Dell PowerVault »
Anonymous User
Systems Engineer at a government
Their support is something I would rate a 10 because I don't have problems with support. This is one of the reasons...
Read full review of Dell PowerStore »
BatjargalByambasuren
VP of Digital Technology and Innovation
They have superior customer support compared to Supermicro, which does not cater to enterprise-level needs.
Read full review of Dell PowerEdge R-Series »
Sys32189Eng3
System Engineer at a manufacturing company
The technical support does alright.
Read full review of Dell Unity XT »
Randeep Guha
Architect at a energy/utilities company
Technical support is available; from the Dell point of view, we have taken the Pro Support part, which provides 24/7...
Read full review of Dell PowerStore »
Anonymous User
Senior Consultant at a tech company
The technical support aspect of the solution has been good. We've been satisfied with their level of attention and...
Read full review of Dell PowerScale »
Kevin-Connor
Senior Manager, Engineering, Oem Solutions at BCDVideo
I would evaluate customer service for Dell PowerScale as excellent. Quick engagement time is typical, usually either...
Read full review of Dell PowerScale »
Amit
Architect at a tech vendor
The support for Dell PowerStore is similar to others; I would say not too extraordinary, but acceptable. It could be...
Read full review of Dell PowerStore »
Anonymous User
Administreator at a retailer
The support from a Dell perspective had been a challenge for a long time in our environment. The support has not been...
Read full review of Dell Avamar »
Spencer Harrison
IT Lead System Administrator at John I. Haas
If I would give a rating to Dell support on a scale of one to 10, it would be close to a 10. Ten is hard because...
Read full review of Dell PowerStore »
Adli Hajarat
IT Consultant & Administrator at ETCOM
I didn't have any problem with the technical support. Dell PowerConnect Switches manuals are very descriptive. It's...
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Specialist client at a tech services company
The consideration in my company is great, and I believe Dell is the best vendor we can choose.
Read full review of Dell Business Laptops »

Review 1 of 30

Technical Support

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