Compare Astound vs Dell Technologies

Astound

Based on 13 reviews.

Dell Technologies

Based on 2606 reviews.

Sample Customers

Popular Solutions

Astound Hosted Voice

0 reviews

Astound Managed SD-WAN

0 reviews

Grande Enterprise Voice Services [EOL]

0 reviews

Dell PowerEdge R-Series

197 reviews

Dell Business Laptops

248 reviews

Dell PowerStore

171 reviews

Top Industries

Outsourcing Company

23%

Construction Company

13%

Manufacturing Company

Marketing Services Firm

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Joey Pineda
Executive Pastor at Grace Community Fellowship
We're a church, and we use the WiFi primarily for laptops and our offices. We don't have an onsite server, so...
Read full review of Astound Managed SD-WAN »
Lori Hyatt
Accounting Manager at Evergreen Exhibition
We use it for phone services. We replaced our regular phone carrier with the VoIP.
Read full review of Grande Enterprise Voice Services [EOL] »
Paul Grumbein
General Manager at a educational organization
Our company was looking to reduce the large initial expense of purchasing a new phone system through another company,...
Read full review of Astound Hosted Voice »

Review 1 of 3

Jose Oliveira
Diretor at a consultancy
My main use case for Dell PowerEdge R-Series is servers for ERP for some clients, and servers for virtualization for...
Read full review of Dell PowerEdge R-Series »
Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Customer Service

Anonymous User
Finance Manager at a legal firm
We have called them for help They've been very supportive. The support and the people at RCN are very easy to work...
Read full review of Astound Hosted Voice »
Bracey Fuenzalida
IT Director at a university
RCN tech support is solid. We call them, there is a response. If we have to email somebody, there is generally a...
Read full review of Astound Hosted Voice »
Paul Grumbein
General Manager at a educational organization
Technical support has been good. Any problems that have occurred have been resolved. In terms of the solution’s NOC...
Read full review of Astound Hosted Voice »
Anonymous User
Office Manager at a legal firm
Support is fantastic. I love that it's US-based and within local markets. That's something I really do appreciate. I...
Read full review of Astound Hosted Voice »
Mazen Fares
IT Manager at Piramal Critical Care, Inc.
If there is an issue, I call or email customer service and they're quick to respond. Their technical support is...
Read full review of Astound Hosted Voice »
Anonymous User
Director of IT at a healthcare company
Customer support, for me, has been outstanding. If I have to talk with the support guys, my questions are answered...
Read full review of Astound Hosted Voice »
Anonymous User
Office Manager at a non-profit
From the perspective of placing work orders, support is really good. The business services Tier 2, for the simple...
Read full review of Astound Hosted Voice »
CFO9009a
CFO at a tech services company
Technical support has been very good. They're here within an hour if we have an issue. It's very helpful that it is...
Read full review of Astound Hosted Voice »
Lori Hyatt
Accounting Manager at Evergreen Exhibition
The technical support people are great. They're very responsive, and any time I've had to call, which is...
Read full review of Grande Enterprise Voice Services [EOL] »
Chris Cruz
Network Administrator at a healthcare company
I deal with tech support 100 percent. No one else from our company does. You get to know these people on a first name...
Read full review of Astound Hosted Voice »
Joey Pineda
Executive Pastor at Grace Community Fellowship
I would rate technical support a ten out of ten. They were onsite within two hours and verified everything on our...
Read full review of Astound Managed SD-WAN »
Anonymous User
IT Manager
I would rate technical support at nine out of ten. They get back to me pretty quickly. I've had issues with the...
Read full review of Astound Hosted Voice »
Mikey K.
Staff Pastor - Student and Creative Arts director at The Lifehouse Church
We haven't really had to use their technical support yet, other than to figure out a couple of things initially. It...
Read full review of Astound Managed SD-WAN »

Review 1 of 13

Ahmed Essa
Senior Consultant at Share Technologies
Technical support for Dell NetWorker is not good. The technicians are in the USA. When you open a ticket, they send...
Read full review of Dell NetWorker »
EricLiu6
A VP at United Overseas Bank Limited (UOB)
I would rate their technical support as an eight, noting that personally, I feel the support was better ten years...
Read full review of Dell PowerStore »
PAUL WAMBULWA
System Engineer at Konvergenz
Delays in feedback and scheduling can affect interactions, but generally, support provides good solutions once...
Read full review of Dell PowerProtect Data Manager »
Rich Goldstein
Staff Technical Support Engineer / Senior Customer Success Manager at Looking for my next challenge
I have contacted the technical support of Dell regarding Dell PowerScale (Isilon) a couple of times. The quality and...
Read full review of Dell PowerScale »
Mahendra Basera
Sr. Engineer at InterGlobe Technology Quotient
I evaluate customer service and technical support when working with Dell PowerEdge XE-Series as good. If I were to...
Read full review of Dell PowerEdge XE-Series »
Jean Marie Omant
Senior System Network Administrator at a non-tech company
Directly, I have not needed to contact customer support, but my colleague has called Dell very rarely.
Read full review of Dell PowerEdge R-Series »
Dragan Knezevic
Senior Presales System Engineer at a tech services company
Dell PowerVault has good technical support. However, in Serbia (non-EU country), we have some issues with customs,...
Read full review of Dell PowerVault »
Vaidyanathan Swaminathan
Co Founder at a outsourcing company
EMC Square support was significantly stronger and better than current support. The knowledge depth and expertise of...
Read full review of Dell PowerStore »
Jan Zentgraf
Consultant at IXPACK GmbH
We are not satisfied with the support team. Support is confusing and time-consuming. It could be improved.
Read full review of Dell Technologies DataIQ [EOL] »
Anonymous User
Senior System Administrator at PRASAC Microfinance Institution Limited
We have opened cases with the Dell EMC team and we have chatted with them. They have provided good, fast support for...
Read full review of Dell PowerMax »
Anonymous User
Sr. Storage Engineer at a consultancy
I have had pretty good support including being escalated to engineering very quickly, this could be considered a good...
Read full review of Dell XtremIO »
Coenie Rossouw
Storage specialist at Vodacom Business
The technical support is one of the biggest reasons for choosing EMC products, or staying with them. There was a...
Read full review of DD Boost »
Anonymous User
Integration architect at a tech services company
I rate Dell support 10 out of 10. Dell support is excellent. They are proactive and maintain regular contact to...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Director of IT at a financial services firm
Tech support is knowledgeable. We get the answers when we need them, they get us back up.
Read full review of Dell Unity XT »
Kamchuan Cheong
Principal industry engineer at a manufacturing company
Customer service is good and responds within 24 hours.
Read full review of Dell Business Laptops »
Nikhil Desai
Associate Director at a manufacturing company
I would rate customer service and technical support a 10 out of 10 because the technical support is fantastic. When I...
Read full review of Dell PowerEdge R-Series »
Anonymous User
IT Project Manager at a computer software company
We have not used their support much. The way we are set up, we can't use some of the features such as dial home for...
Read full review of Dell PowerEdge XE-Series »
Anonymous User
Enterprise Architect at Unisys
I have never used the technical support.
Read full review of VxRail »
Juan-Buitrago
Senior Financial Executive at a consultancy
The solution's technical support is better than what VMware offers, especially when you want to change to an...
Read full review of Dell APEX »
RAJESHPURI
Owner at FORE SOLUTIONS
The solution's technical support is very good. We haven't faced any issues with the support team. I rate the...
Read full review of Dell Unity XT »
Anonymous User
Moe Infrastructure Data Center at a transportation company
Customer support from Dell has been used and it is efficient support that responds instantly. The system can send...
Read full review of Dell PowerVault »
Igor Zheltukhin
Lead Engineer at IBS Platformix
VxRail support is okay, it is not better than Nutanix.
Read full review of VxRail »
Tiby Thomas
Solution Architect at CDA
Dell's technical support is always available for us. Technical support helps in resolving issues in a timely manner,...
Read full review of Dell PowerStore »
Anonymous User
Director at a computer software company
The bulk of my experience with Dell tech support is on the consumer side of things.
Read full review of Dell PowerEdge R-Series »
The Pranshul Garg
Technical Lead at Mycom Osi
Technical support is very good.
Read full review of Moogsoft »
Anonymous User
IT Coordinator at a healthcare company
I have used support for Dell PowerEdge R-Series. One time, we had an old server with a different hard drive from...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior Infrastructure Solutions Architect at Benya systems
Dell's technical support is fast and efficient.
Read full review of Dell RecoverPoint »
Adalberto Filho
Storback at storback
Dell EMC support is good.
Read full review of Dell NetWorker »
Anonymous User
Senior Technologist at a university
I would rate the technical support by Dell as excellent; I'm very happy with Dell support.
Read full review of Dell PowerScale »
Anonymous User
Solution Architect at a tech services company
The technical support is good.
Read full review of Dell Unity XT »

Review 1 of 30

Technical Support

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