Compare Astound vs Dell Technologies

Astound

Based on 13 reviews.

Dell Technologies

Based on 2349 reviews.

Sample Customers

Popular Solutions

Astound Hosted Voice

0 reviews

Astound Managed SD-WAN

0 reviews

Grande Enterprise Voice Services [EOL]

0 reviews

Dell PowerEdge R-Series

170 reviews

Dell PowerStore

159 reviews

Dell Unity XT

9 reviews

Top Industries

Construction Company

19%

Outsourcing Company

15%

Marketing Services Firm

11%

Manufacturing Company

10%

Financial Services Firm

10%

Outsourcing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Joey Pineda
Executive Pastor at Grace Community Fellowship
We're a church, and we use the WiFi primarily for laptops and our offices. We don't have an onsite server, so...
Read full review of Astound Managed SD-WAN »
Lori Hyatt
Accounting Manager at Evergreen Exhibition
We use it for phone services. We replaced our regular phone carrier with the VoIP.
Read full review of Grande Enterprise Voice Services [EOL] »
Paul Grumbein
General Manager at a educational organization
Our company was looking to reduce the large initial expense of purchasing a new phone system through another company,...
Read full review of Astound Hosted Voice »

Review 1 of 3

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Sanjay Singh Bisht
Server Administrator at a outsourcing company
I have been using Dell PowerEdge C- Series for quite a long time; I would say around seven to eight years. When it...
Read full review of Dell PowerEdge C- Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Customer Service

CFO9009a
CFO at a tech services company
Technical support has been very good. They're here within an hour if we have an issue. It's very helpful that it is...
Read full review of Astound Hosted Voice »
Paul Grumbein
General Manager at a educational organization
Technical support has been good. Any problems that have occurred have been resolved. In terms of the solution’s NOC...
Read full review of Astound Hosted Voice »
Mazen Fares
IT Manager at Piramal Critical Care, Inc.
If there is an issue, I call or email customer service and they're quick to respond. Their technical support is...
Read full review of Astound Hosted Voice »
Chris Cruz
Network Administrator at a healthcare company
I deal with tech support 100 percent. No one else from our company does. You get to know these people on a first name...
Read full review of Astound Hosted Voice »
Joey Pineda
Executive Pastor at Grace Community Fellowship
I would rate technical support a ten out of ten. They were onsite within two hours and verified everything on our...
Read full review of Astound Managed SD-WAN »
Mikey K.
Staff Pastor - Student and Creative Arts director at The Lifehouse Church
We haven't really had to use their technical support yet, other than to figure out a couple of things initially. It...
Read full review of Astound Managed SD-WAN »
Anonymous User
Office Manager at a non-profit
From the perspective of placing work orders, support is really good. The business services Tier 2, for the simple...
Read full review of Astound Hosted Voice »
Anonymous User
Finance Manager at a legal firm
We have called them for help They've been very supportive. The support and the people at RCN are very easy to work...
Read full review of Astound Hosted Voice »
Anonymous User
Director of IT at a healthcare company
Customer support, for me, has been outstanding. If I have to talk with the support guys, my questions are answered...
Read full review of Astound Hosted Voice »
Lori Hyatt
Accounting Manager at Evergreen Exhibition
The technical support people are great. They're very responsive, and any time I've had to call, which is...
Read full review of Grande Enterprise Voice Services [EOL] »
Anonymous User
IT Manager
I would rate technical support at nine out of ten. They get back to me pretty quickly. I've had issues with the...
Read full review of Astound Hosted Voice »
Bracey Fuenzalida
IT Director at a university
RCN tech support is solid. We call them, there is a response. If we have to email somebody, there is generally a...
Read full review of Astound Hosted Voice »
Anonymous User
Office Manager at a legal firm
Support is fantastic. I love that it's US-based and within local markets. That's something I really do appreciate. I...
Read full review of Astound Hosted Voice »

Review 1 of 13

HansThilen
System Technician at Lidingö stad
I have stable support from the vendor with stable servers and storage. Regarding technical support from Dell, if I...
Read full review of Dell PowerVault »
Alark Singh
IT Specialist at Allianz
The support from Dell is nice. We get support every time when we send the email or raise a ticket. Support is without...
Read full review of Dell PowerStore »
Ricky Winandityo
IT system infrastructure manager at Anabatic Technologies
I've dealt with technical support in the past. They are helpful. We've worked with a local engineer, and he has been...
Read full review of Dell Unity XT »
MOHAMEDELSHERIF
Senior Technical Consultant at International Turnkey Systems - ITS
I worked on a Greenfield project, which did not require support. In general, the support is perfect. Furthermore, we...
Read full review of Dell PowerConnect Switches [EOL] »
Gustavo Ragazzi
Infrastructure Lead at a tech vendor
As I mentioned regarding customer support, I see the need for improvement in some website features, but overall, it...
Read full review of Dell Data Protection Suite »
Joshua Murray
Systems Administrator at a manufacturing company
Customer support from Dell is exceptional. Any issues I have encountered have been addressed promptly when I reach...
Read full review of Dell Business Laptops »
A.J. Wedding
Chief Executive Officer at Orbital Virtual Studios
I do not call the Dell customer service and support team that; I feel they are an integral part of our business. We...
Read full review of Dell PowerScale »
Saikat Chakraborty
General Manager at ACT FIBERNET
We have been dealing with them for some time and we are happy with the product. There's no issue from that perspective.
Read full review of Dell PowerFlex »
Michael Schwarzer
Managing Director at INT/box GmbH
Technical support is okay. The hardware support is great. However, the feature support is not as good. It's fine...
Read full review of DD Boost »
MarcGaethofs
ICT manager at Thys Bouwprojecten
The technical support is fairly good. The team has certified and trained engineers. We contact them if we have an...
Read full review of Dell PowerEdge FX [EOL] »
Anonymous User
Sr System Expert at a healthcare company
The customer service after sale is very important. They respond within 24 hours of case submission, which is crucial...
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Chief Technology Officer at a tech services company
I think the customer support at Dell is adequate, at least when it comes to their server support team. Some other...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Expert Stockage at a comms service provider
We are absolutely satisfied with Dell's technical support. They're probably one of the best. If I had to rank...
Read full review of Dell VPLEX »
Arnold Domacena
IT Infrastructure Manager at a energy/utilities company
The support for Dell EMC Unity XT is great.
Read full review of Dell Unity XT »
Olivier Le Leuch
Architecte Cloud/Storage at a financial services firm
I have not interacted with their support for the PowerEdge servers. It is the administrator who deals with the support.
Read full review of Dell PowerEdge R-Series »
ChristopheHensotte
IT System Engineer at a manufacturing company
The customer service is excellent, but we don't always get deployment support.
Read full review of Dell PowerEdge R-Series »
Kirihettige Anton Asiri Prasad
Systems Engineer at Thakral One (Pvt) Ltd
Dell's technical support is very supportive, and I would rate them nine out of ten.
Read full review of Dell PowerEdge VRTX [EOL] »
AiméKouchade
Network & System Admin at Invoke Studios
Customer service and support have been generally helpful but can be slow due to the need to navigate different...
Read full review of Dell PowerEdge C- Series »
Bernard Essoun
Information Technology Specialist at a non-profit
I have contacted Dell's technical support regarding these laptops when the screen got broken. That was something that...
Read full review of Dell Business Laptops »
Anonymous User
Senior SAN Engineer
Customer Service: Data Domains customer support is very good. We have always received prompt responses to anything we...
Read full review of Dell PowerProtect Data Domain »
Margarito Aguilar Sanchez
IT Manager at Fragua
The technical support we get from Dell now is good but it all depends on the level of support. That is based on the...
Read full review of Dell PowerStore »
Anonymous User
Director, Solutions Architecture at a outsourcing company
I would evaluate customer service and technical support as fantastic. The 4-hour part dispatch is excellent compared...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Storage Engineer at a retailer
If I were giving advice to another company looking at Dell PowerStore, I would say that you cannot go wrong with...
Read full review of Dell PowerStore »
Anonymous User
IT Coordinator at a insurance company
We don't use technical support from EMC, but we do get it from our reseller, and they have been just fine in terms of...
Read full review of Dell PowerProtect Data Domain »
MitchellAdams
IT Service Desk Support Analyst at a construction company
My experience with Dell Business Laptops support has been pretty responsive. As of lately, with Dell support, we have...
Read full review of Dell Business Laptops »
Anonymous User
CISO Admin at a analyst firm
The solution’s technical support is amazing.
Read full review of Dell PowerStore »
ZakeerMohammed
Information Technology Service Delivery Manager at Sat Microsystem
Dell's technical support is awesome. We received instant support from EMC as long as we had an active contract.
Read full review of Dell VPLEX »
CanBolat
Solution architect at GlassHouse
You can handle the basic support by yourself. The level of support you require also depends on your technical team's...
Read full review of DD Boost »
Anonymous User
Principle Technology Services Engineer at a manufacturing company
The solution’s technical support is pretty decent.
Read full review of Dell PowerStore »
Redouane Chtioui
Responsable des Systèmes Départementaux at CIH BANK
Technical support does a very good job. They are very reactive when we come to them with issues.
Read full review of Dell Avamar »

Review 1 of 30

Technical Support

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