Compare Astound vs Dell Technologies

Astound

Based on 13 reviews.

Dell Technologies

Based on 2001 reviews.

Sample Customers

Popular Solutions

Astound Hosted Voice

0 reviews

Astound Managed SD-WAN

0 reviews

Grande Enterprise Voice Services [EOL]

0 reviews

Dell PowerEdge R-Series

149 reviews

Dell Unity XT

13 reviews

Dell PowerStore

122 reviews

Top Industries

No Data Available

Computer Software Company

12%

Manufacturing Company

10%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Joey Pineda
Executive Pastor
We're a church, and we use the WiFi primarily for laptops and our offices. We don't have an onsite server, so...
Read full review of Astound Managed SD-WAN »
Mazen Fares
IT Manager at a pharma/biotech company
With RCN, we use the internet service and we use the voice over IP cloud service. We have three offices and we use...
Read full review of Astound Hosted Voice »
Lori Hyatt
Accounting Manager at a media company
We use it for phone services. We replaced our regular phone carrier with the VoIP.
Read full review of Grande Enterprise Voice Services [EOL] »

Review 1 of 3

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Gouranga Maiti
Sr. Project Manager IT at a manufacturing company
My usual use cases for Dell PowerMax require high throughputs, so I need computing power in addition to IOPS, which...
Read full review of Dell PowerMax »
Anonymous User
Supply Chain and Procurement Specialist at a tech services company
We use several versions of Dell PowerEdge R-Series. Most of the servers we currently use are the R350s. R370s are not...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Customer Service

Lori Hyatt
Accounting Manager at a media company
The technical support people are great. They're very responsive, and any time I've had to call, which is...
Read full review of Grande Enterprise Voice Services [EOL] »
Mikey K.
Staff Pastor - Student and Creative Arts director at a non-profit
We haven't really had to use their technical support yet, other than to figure out a couple of things initially. It...
Read full review of Astound Managed SD-WAN »
Chris Cruz
Network Administrator at a healthcare company
I deal with tech support 100 percent. No one else from our company does. You get to know these people on a first name...
Read full review of Astound Hosted Voice »
Anonymous User
Office Manager at a non-profit
From the perspective of placing work orders, support is really good. The business services Tier 2, for the simple...
Read full review of Astound Hosted Voice »
Paul Grumbein
General Manager at a educational organization
Technical support has been good. Any problems that have occurred have been resolved. In terms of the solution’s NOC...
Read full review of Astound Hosted Voice »
Bracey Fuenzalida
IT Director at a university
RCN tech support is solid. We call them, there is a response. If we have to email somebody, there is generally a...
Read full review of Astound Hosted Voice »
Joey Pineda
Executive Pastor
I would rate technical support a ten out of ten. They were onsite within two hours and verified everything on our...
Read full review of Astound Managed SD-WAN »
Anonymous User
Finance Manager at a legal firm
We have called them for help They've been very supportive. The support and the people at RCN are very easy to work...
Read full review of Astound Hosted Voice »
Anonymous User
IT Manager
I would rate technical support at nine out of ten. They get back to me pretty quickly. I've had issues with the...
Read full review of Astound Hosted Voice »
Anonymous User
Director of IT at a healthcare company
Customer support, for me, has been outstanding. If I have to talk with the support guys, my questions are answered...
Read full review of Astound Hosted Voice »
CFO9009a
CFO at a tech services company
Technical support has been very good. They're here within an hour if we have an issue. It's very helpful that it is...
Read full review of Astound Hosted Voice »
Anonymous User
Office Manager at a legal firm
Support is fantastic. I love that it's US-based and within local markets. That's something I really do appreciate. I...
Read full review of Astound Hosted Voice »
Mazen Fares
IT Manager at a pharma/biotech company
If there is an issue, I call or email customer service and they're quick to respond. Their technical support is...
Read full review of Astound Hosted Voice »

Review 1 of 13

Yaroslav Shehtman
Integration Engineer at a computer software company
I like Dell's tech support very much. Not just for PowerEdge Rack servers but for all of Dell's products, if I have...
Read full review of Dell PowerEdge R-Series »
Haseeb Khalid Sheikh
Senior Manager Enterprise Solutions at a comms service provider
Dell has very flexible technical support. You can open SRs ranging from one to five severity levels, and even their...
Read full review of Dell PowerMax »
AndreTan
Data Continuity Specialist at a tech services company
I would rate the customer service and support nine out of ten.
Read full review of Dell NetWorker »
Maria Palma-Drexler
Manager, Technical Operations at a non-profit
I think we have had great customer support from Dell Enterprise Laptops. All the reps that I have ever worked with...
Read full review of Dell Business Laptops »
Shrikant Teggi
Sr. Area Technical Manager at a tech consulting company
Dell’s technical support is excellent, with quick responses whenever we log a complaint. I am extremely satisfied...
Read full review of Dell NetWorker »
Juan LuisNuñez
Engineering Director at a manufacturing company
We haven't had to raise support tickets often. Initially, we try to solve issues using the knowledge base. Our...
Read full review of Dell OpenManage Enterprise »
KuldeepSingh4
Technical Solution Architect at a tech vendor
At our company, whenever we face a challenge or issue with VxRail, we easily resolve it by contacting customer...
Read full review of VxRail »
GehadSaid
Senior Presales Solutions Engineer at a tech services company
The customer service and support team is very good. Whenever I open a case with Dell, they are available to assist us...
Read full review of Dell PowerMax »
JAEJUNG KIM
Managing Director at a security firm
The customer support is very fast and reliable.
Read full review of Dell SC Series »
Anonymous User
Manager, IT Infrastructure & Operations at a consumer goods company
We have utilized Dell support to help us, but of course, it takes time for them to start analyzing and determining...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Business Development Manager at a tech services company
I find Dell's support great. I can't imagine a time when they said no idea, go look somewhere else. On a scale from...
Read full review of Dell PowerStore »
The Pranshul Garg
Technical Lead at a computer software company
Technical support is very good.
Read full review of Moogsoft »
Anonymous User
Storage Engineer at a healthcare company
Technical support is excellent.
Read full review of Dell XtremIO »
Anonymous User
Senior BDM at a tech services company
Technical support is fantastic. they are quite knowledgeable and responsive. We've extremely happy with the level of...
Read full review of Dell PowerMax »
Anonymous User
Responsable de sistemas at a transportation company
Their support is very good.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Director of Computing, Biostatistics at a healthcare company
The technical support for the solution was really good. Dell offers support as a service while selling a product, so...
Read full review of Dell EqualLogic PS series »
Jigar Acharya
VP - Engineering Operations at a tech services company
We've dealt with technical support and have found them to be helpful and responsive. We're satisfied with the level...
Read full review of Dell EqualLogic PS series »
Paul Croteau
Senior Solution Architect at a media company
Our relationship with Dell EMC is fantastic. We have very smart storage engineers, and they in turn work with Dell...
Read full review of Dell PowerMax »
Mina Magdy
Senior Infrastructure Solutions Specialist at a tech services company
They provide good support. You can reach them, especially if your system is at ESRS, EMC functional support. You can...
Read full review of VxRail »
Alex Drucker
CEO at a consultancy
I have contacted Dell tech support before for these laptops. My experience with Dell tech support is that most of the...
Read full review of Dell Business Laptops »
Cheifarch67
Chief Architect at a consultancy
The major advantage is that you've got solid context during collaboration and knowledge capture. The tool itself has...
Read full review of Moogsoft »
Anonymous User
Global Virtualization & Cloud Engineer III at a financial services firm
The customer support team for this solution are very good at responding to cases. I would rate them a nine out of ten.
Read full review of VxRail »
Anonymous User
Cybersecurity Consultant at a tech services company
I have always found Dell very helpful.
Read full review of Dell ObjectScale »
Muad Khalfallh‬‏
General Manager at a consultancy
I haven't needed any help yet and therefore have not used technical support.
Read full review of Dell PowerProtect Data Domain »
Mandy Cojocaro
System engineer at a tech vendor
When I had an issue, I just called and they connected and fixed it if something was wrong.
Read full review of DD Boost »
Emile Maas
IT Manager at a manufacturing company
Tech support for Dell PowerEdge has been excellent. I have had the same account manager for about two and a half to...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My experience with customer service and technical support is fine. I would rate the customer service and technical...
Read full review of Dell Business Laptops »
Anonymous User
Senior Systems Technician at a government
The support for Dell PowerEdge servers is magnificent.
Read full review of Dell PowerEdge R-Series »
Mohammed Farooqui
Platform and Backup Support Senior Manager at a financial services firm
I would rate the technical support for this solution a seven out of ten. Since the start of COVID, there is a...
Read full review of Dell PowerEdge R-Series »
Roshith Mele Areekkal
Deputy Secretary at a insurance company
We don't have on-site support. We rely solely on their offline support. We receive on-site support upon upgradation....
Read full review of DD Boost »

Review 1 of 30

Technical Support

No Data Available

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