Compare Aurea vs Fortra

Aurea

Based on 12 reviews.

Fortra

Based on 165 reviews.

Sample Customers

Aurea CX Process

Air France-KLM, Proximus, Barratt Developments, Heathrow, HomeServe, Paypal, Freedom Mortgage

Fortra's Network Server Suite

Mizuno USA, SunGard, City of Corpus Cristi, Plan International

Popular Solutions

1 reviews

0 reviews

0 reviews

17 reviews

15 reviews

12 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

16%

Insurance Company

Real Estate/Law Firm

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Radhey Rajput
Sr. IT Analyst at NCR Corporation
It's very good and lightweight. But, it does not provide web service communication. But it is excellent for internal...
Read full review of Aurea CX Messenger »
Sid Roy
Vice President - Operations & Client Support at Scicom Infrastructure Services

Read full review of AMS AlertFind »
Anonymous User
QA Expert at a tech company

Read full review of Actional »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor

Read full review of Aurea CX Process »

Review 1 of 4

Rob Grafrath
VP, Enterprise Systems at Capio
Our primary use case is for file automation: detecting the presence of files, moving files from one system to...
Read full review of JAMS »
Earl Diem
Sr. Manager - Performance and Automation Engineering at PSCU Financial Services
We use it for trading files with partners over the internet, partners with whom we don't have a VPN connection. And...
Read full review of GoAnywhere MFT »
Robert Girth
Chief Technology Officer at DOB Systems LLC
We use Fortra's Automate to handle a variety of tasks, such as moving files for FTP and pulling files from AWS S3...
Read full review of Automate »
JamesStarkweather
Senior Cloud Engineer at a computer software company
We use it for file transfers. 100% of our customers connect through Globalscape to bring their files to our data...
Read full review of Globalscape EFT »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Customer Service

Radhey Rajput
Sr. IT Analyst at NCR Corporation
The customer service and support team is good.
Read full review of Aurea CX Messenger »
Anonymous User
ENK lead Developer (Java) at a energy/utilities company
Technical support is not so good lately. Aouali Park was the best partner ever, but later the Indian support was just...
Read full review of Aurea CX Messenger »
Anonymous User
Enterprise Architect at a government
We've been in touch with technical support in the past. Their service is okay. We're satisfied with the level of...
Read full review of Aurea CX Messenger »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
8.75 out of 10 (as I am not aware of any more efficient product than this).
Read full review of Aurea CX Process »
Anonymous User
IT Analyst at a tech services company
The current support model is excellent. I hope they continue the same going forward.
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of an eight out of 10. Technical Support: I would give...
Read full review of Aurea CX Messenger »
Luis Alarcon
SOA Developer Solution at Xtensible Solutions
They are good. There are some times where there is a bug that is taking some time to figure out, but in the end they...
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of a nine out of 10. Technical Support: I would give...
Read full review of Actional »
Mayra Cifuentes
Integration Engineer Leader at a retailer
The support is very useful and we have called every month with them for following up on the cases that we have in...
Read full review of Aurea CX Messenger »

Review 1 of 9

Don Deyette
Systems Configuration Engineer/Move-it Administrator at a insurance company
HelpSystems has excellent service. I can call them up if I have a question and they'll either send me an example of...
Read full review of Automate »
Watchara Manusnanta
Product Manager at Tech Titan Distribution Co., Ltd.
I have not used the support.
Read full review of Digital Guardian »
Alejandro Parro Jr.
Presales Engineer at Bridgeway Communication System, Inc.
I rate Fortra support nine out of 10. The support could be better. I have a favorite support engineer, and I wish the...
Read full review of JAMS »
Anabel Marco
Account Director at a tech services company
I would rate the technical support as a nine out of ten because it is quite fast and courteous. Overall, I find it...
Read full review of Automate »
Aaron Johnsen
Senior Systems Engineer at a consumer goods company
JAMS support is fantastic. I've been bothering them for years, and they always get back to me right away. They're...
Read full review of JAMS »
Jayvie Otinez Britanico
Project Lead at a comms service provider
The technical support is good and quick to respond.
Read full review of JAMS »
Scott Basham
Senior Consultant at Concentrix
The tech support is fantastic; they're highly responsive, skilled, and knowledgeable. We usually get a good response...
Read full review of JAMS »
Earl Diem
Sr. Manager - Performance and Automation Engineering at PSCU Financial Services
The help has always been great. Anytime we have had an issue, the response has been good and they've been on top of...
Read full review of GoAnywhere MFT »
Akinwale Sekiteri
Managing Partner at Teksphere Global Services Limited
Initially, I had concerns about its technical support due to the time zone difference with the US-based team,...
Read full review of Globalscape EFT »
Ton Roelandse
Senior Principal @ Trexin - an Architecting Delivery Executive and Fairy Duster in Chief at a consultancy
We had Professional Services included and from a service perspective, I think that they are good. However, they are...
Read full review of Automate »
Vincent Kwok
Data Architect at San Francisco Public Works
Reach out to their support, because they're support is really good. I would give HelpSystems IT support a nine out of...
Read full review of JAMS »
Anonymous User
IT consultant at a tech services company
For the most part, we have been in a test evaluation phase and we have not needed to use the technical support until...
Read full review of GoAnywhere MFT »
Anonymous User
Clinical business analyst senior at a healthcare company
I've used tech su[pirt in the past and I have found them to be helpful and responsive. I'm satisfied with the level...
Read full review of Automate »
Anonymous User
Pre-Sales Specialist at a tech services company
Their technical support is better than excellent.
Read full review of Fortra Tripwire IP360 »
Anonymous User
Senior Tech Analyst at a financial services firm
I never contacted them. We had an on-site team for that, but I have attended calls with them. They are very prompt....
Read full review of GoAnywhere MFT »
Anonymous User
Senior Cybersecurity Analyst at a energy/utilities company
The technical support for Tripwire Enterprise is above average, so it's a seven out of ten. Support used to be...
Read full review of Fortra's Tripwire Enterprise »
Ahmad Garakani
Systems Engineer at Umpqua Holdings
The technical support is great. They respond quickly even after hours and are knowledgeable.
Read full review of JAMS »
Parul Patel
Data Backup and Recovery Admin at Albert Einstein Healthcare Network
Technical support is excellent. They are always willing to help and want to resolve the issue ASAP.
Read full review of GoAnywhere MFT »
Bill Dougherty
CISO at a healthcare company
I haven't personally contacted technical support, but as far as I know, we've had no issues with it.
Read full review of GoAnywhere MFT »
YvetteCarpenter
Technical Operations Manager at a financial services firm
Technical support is an area in which JAMS has come a long way. When I first started with them, they didn't have any...
Read full review of JAMS »
Anonymous User
Cyber Security Consultant at a tech services company
We have contacted technical support in many cases and they are very good. The last time that we contacted them was...
Read full review of Fortra's Tripwire Enterprise »
Sujaiy Shivakumar
Solutions Architect at Provo IT
Response rates are so-so. I would put them at about 70 percent good, and while 70 percent good is very good for a lot...
Read full review of Fortra's Alert Logic MDR »
FranciscoSosa Garcia
RPA Architect & RPA Product Owner at Francisco Sosa
While, in general, technical support was good, the knowledge base on offer was awful. The online support, that kind...
Read full review of Automate »
Anonymous User
Head IT Engineering and Infrastructure at a tech services company
Technical support has been fine.
Read full review of Fortra's Intermapper »
Anonymous User
Consultant at a manufacturing company
I've contacted them. They were very helpful. I'd rate them a ten out of ten.
Read full review of Automate »
Alex-Taylor
Database Administrator at a government
I rate Fortra's customer service a nine out of ten.
Read full review of JAMS »
Anonymous User
Messaging Administrator at a tech company
Excellent! A 10 out of 10.
Read full review of Fortra's Clearswift Secure Email Gateway »
Anonymous User
IT Manager at a transportation company
I've contacted customer support several times to restore licensing after rebuilding our server and recovering the...
Read full review of Automate »
Anonymous User
Assistant IT Manager at a manufacturing company
I can reach the support team easily via email or phone calls. The resolution process varies depending on the...
Read full review of Automate »
Anonymous User
Lead Technical Support Engineer at a insurance company
In the past, the tech support that we got from Globalscape was very good. As of late, it has been far less impressive...
Read full review of Globalscape EFT »

Review 1 of 30

Technical Support

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