Compare Aurea vs SAP

Aurea

Based on 12 reviews.

SAP

Based on 1659 reviews.

Latest Research

Buyer's Guide

Aurea CX Messenger vs. SAP NetWeaver

April 2026

SAP NetWeaver vs. Aurea CX Messenger

Updated: April 2026

Buyer's Guide

Actional vs. SAP NetWeaver

April 2026

SAP NetWeaver vs. Actional

Updated: April 2026

Sample Customers

Actional

Proximus, Air France-KLM, Barratt Developments, Freedom Mortgage

Aurea CX Messenger

Heathrow, HomeServe, Paypal, Freedom Mortgage

Artemis 7 (A7)

Lockheed Martin, Nokia, Atos Origin, General Dynamics, Duke Energy, Renault, ThalesAlenia Space

Aurea CX Process

Air France-KLM, Proximus, Barratt Developments, Heathrow, HomeServe, Paypal, Freedom Mortgage

SAP Replication Server

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP Data Services

EMC Corporation, LivePerson, Eldorado, Mozzart, The VELUX Group, AOK Bundesverband, Hilti Group, Nissha Printing Company Ltd., Asian Paints, Aareal Bank Group, Migros Group

SAP Business Data Cloud

Live Oak Bank

SAP NetWeaver

Schaidt Innovations GmbH & Co. KG, Satellites Unlimited Inc., German Football Association, FMC Corporation, Deutscher Fu_ball-Bund

SAP Signavio Process Manager

DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten

SAP Build Work Zone

INEOS Melamines GmbH, Medtronic, Schaidt Innovations GmbH & Co. KG, Plan International, Sailing Team Germany, Australian Department of Immigration and Border Protection, SHORE Solutions Inc., TranSystems Corporation, Day & Zimmerman, Serco Group, Harlequi

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Top Industries

Construction Company

20%

Financial Services Firm

Manufacturing Company

Computer Software Company

Manufacturing Company

12%

Financial Services Firm

Comms Service Provider

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Radhey Rajput
Sr. IT Analyst at NCR Corporation
It's very good and lightweight. But, it does not provide web service communication. But it is excellent for internal...
Read full review of Aurea CX Messenger »
Sid Roy
Vice President - Operations & Client Support at Scicom Infrastructure Services

Read full review of AMS AlertFind »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor

Read full review of Aurea CX Process »
Anonymous User
QA Expert at a tech company

Read full review of Actional »

Review 1 of 4

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »

Review 1 of 5

Customer Service

Radhey Rajput
Sr. IT Analyst at NCR Corporation
The customer service and support team is good.
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of a nine out of 10. Technical Support: I would give...
Read full review of Actional »
Luis Alarcon
SOA Developer Solution at Xtensible Solutions
They are good. There are some times where there is a bug that is taking some time to figure out, but in the end they...
Read full review of Aurea CX Messenger »
Anonymous User
ENK lead Developer (Java) at a energy/utilities company
Technical support is not so good lately. Aouali Park was the best partner ever, but later the Indian support was just...
Read full review of Aurea CX Messenger »
Anonymous User
Enterprise Architect at a government
We've been in touch with technical support in the past. Their service is okay. We're satisfied with the level of...
Read full review of Aurea CX Messenger »
Anonymous User
IT Analyst at a tech services company
The current support model is excellent. I hope they continue the same going forward.
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of an eight out of 10. Technical Support: I would give...
Read full review of Aurea CX Messenger »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
8.75 out of 10 (as I am not aware of any more efficient product than this).
Read full review of Aurea CX Process »
Mayra Cifuentes
Integration Engineer Leader at a retailer
The support is very useful and we have called every month with them for following up on the cases that we have in...
Read full review of Aurea CX Messenger »

Review 1 of 9

Manisha Khanna
Planning and Forecasting at Selec Controls Pvt. Ltd.
We contacted the technical support team a couple of times. The experience was good.
Read full review of SAP Business One »
Sajith Paul
Prime Associate Member at a computer software company
I've never contacted the technical support for the SAP Cloud Platform, as I only have limited experience with it.
Read full review of SAP Business Technology Platform »
Alaba Ayotunde O. OLUWAYIMIKA
It Asset Management Lead at Dangote Industries Limited
For technical support, we recruited a lot of guys who have experience with SAP. We also have support for users....
Read full review of SAP S/4HANA »
Natra Vijaya
Sr. Solution Manager Consultant at Sfource AG
The technical support is good and they were very helpful.
Read full review of SAP HANA »
Shibu Ms
Consultant at Motiveminds Consulting Pvt Ltd
The solution's technical support is awesome. SAP's technical staff immensely supports the partners and consultants...
Read full review of SAP S/4HANA »
Bhuwan Ghosh
SAP SuccessFactors Consultant at NTT DATA Business Solutions Qatar
I would rate technical support a four out of five.
Read full review of SAP SuccessFactors »
FranciscoSantos
Director at Pixel Studio PTY
Local teams always available, plus direct support from Walldorf if required
Read full review of SAP Data Services »
Mukesh Mathur
Assistant IT manager at a construction company
When we encounter something that requires attention, we submit a ticket on the SAP portal. Their response time...
Read full review of SAP SuccessFactors »
Camille Maitrot
Senior Manager , Team Leader Data Analytics at a tech services company
The technical support from SAP is average.
Read full review of SAP Business Data Cloud »
Vasanth Kumar Sabaapathi
Senior Lead Architect at a manufacturing company
I rate the technical support a nine out of ten.
Read full review of SAP Process Orchestration »
Viplove Khushalani
Innovation Lead at a tech vendor
You easily get a reply for all SAP products. We have raised tickets for support. If it is a medium priority ticket,...
Read full review of SAP Data Hub [EOL] »
Anonymous User
Director - SAP Practice at a tech services company
The technical support is good. I would rate the technical support of SAP S4HANA an eight out of ten.
Read full review of SAP S/4HANA »
Thales Azevedo
Gerente de BI at a government
Technical support for the most part has been very good. We've had a positive experience and we are quite satisfied...
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
SAP Certified BI, BOBJ, BODS Consultant at a healthcare company
Technical support is 10/10.
Read full review of SAP BusinessObjects Business Intelligence »
Uma Das
AVP - HR IT at a consumer goods company
SAP has implementation partners, so the technical support is given by the implementation partner. We have not...
Read full review of SAP SuccessFactors »
Fabian Giraldo
SAP ABAP Consultant, SAP Data Services Consultant at freelancer
The technical support team is timely and responsive.
Read full review of SAP Information Steward »
Miguel Vargas
Software Engineer at a mining and metals company
I don't use the technical support provided for the solution since I prefer to use the web or the internet to search...
Read full review of SAP BusinessObjects Business Intelligence »
Carel Van Der Merwe
CEO at Abellard
In the time that I have been using this product, it has never been necessary to contact technical support. I think...
Read full review of SAP PowerDesigner »
Anonymous User
SAP Consultant at a tech services company
I have received excellent support from SAP.
Read full review of SAP S/4HANA »
Anonymous User
SAP Architect/ Business Analyst BPC, BW , SAC , FI at a educational organization
In terms of support, it has been really good. They have a good understanding of the product.
Read full review of SAP Business Data Cloud »
Anonymous User
Solution Architect at a tech services company
The free version has a time limitation, even for version 4.2. After a certain period, the first level of technical...
Read full review of SAP BusinessObjects Business Intelligence »
Juan Carlos Briceño
SAP BO Business Consultant at FARMINDUSTRIA S.A.
The technical support is excellent.
Read full review of SAP Business One »
Hara Prasad
Head of Department ERP at The Singareni Collieries Company Limited
Normally, the support is there, but the response time could be faster. Service support is required because whenever...
Read full review of SAP HANA Enterprise Cloud »
ArifKundi
Chief Executive Officer at Biz Tech Resources
We've primarily relied on the local implementers for support, and there are challenges whenever they need to refer...
Read full review of SAP S/4HANA »
Anonymous User
Developer at a retailer
It's less than manageable, as since the closure of SAP offices which included the original development team of...
Read full review of SAP NetWeaver MDM [EOL] »
Anonymous User
Associate Director - IS Project Management Office at a healthcare company
Customer Service: It's not great, but OK. Technical Support: It's not great, but OK.
Read full review of Sybase Afaria [EOL] »
Anonymous User
Project Manager at a tech services company
I rate technical support as medium.
Read full review of SAP SuccessFactors »
Anonymous User
Planning Analyst at a healthcare company
Technical support is good. I contacted SAP about an issue on a Friday afternoon and was able to speak with an SAP rep...
Read full review of SAP Lumira [EOL] »
Anonymous User
SAP HCM Professional at a financial services firm
Our local vendor does not have that much experience. It makes it difficult for them to give training or fix some...
Read full review of SAP CRM »
Anonymous User
SAP BW/BOBJ Solution Architect/Developer/Administrator at a non-tech company
SAP has been providing support that we need based on the severity of issue that we face. Sometime, it is not the way...
Read full review of SAP Business Warehouse »

Review 1 of 30

Technical Support

No Data Available

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